Trusted Agent profile · Chester-le-Street
★★★★★
2,217 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,217 reviews on two platforms, including 247 Google reviews rated 4.8.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds Rains Rhyl branch
Reeds Rains, Rhyl branch have shown us exactly how an estate agent should work, professional from valuation to offer accepted in less than a week on market.Kept fully informed without even needing to pick up the phone. Very honest comments realistic valuation leading to very quick offer accepted, after 6 months with another agent!! and everything is extremely stream lined. Buyers must feel comfortable too as they've shared honest feedback.
1/5
TrustpilotHorrific experience
Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.
Hi Beth,Sorry this has been your experience with Reeds Rains. We take your feedback extremely seriously. We will send you a request for more information so that we can investigate this further, this will come directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotAvoid At All Costs
This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.
Hello Matt - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotVery poor customer service
I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.
Hi Tim,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Due to a staff error, the appointment was not confirmed on our end and for that, we sincerely apologise, we have since spoken to the member of staff and have given adequate training to ensure this does not happen again.We wish you the best of luck with your property endeavours in the future.Kind regards,Reeds Rains
4/5
TrustpilotHelpful and supportive
Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.
We appreciate your kind words and are delighted to hear that you found our team helpful and supportive throughout the selling process. We strive to provide exceptional service and are glad our efforts contributed to a smooth transaction.
5/5
TrustpilotOur initial contact about the house and…
Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.
We appreciate your kind words and are thrilled to hear about your positive experience so far. We strive to make the home buying process as smooth and efficient as possible for our clients.
5/5
TrustpilotRecently bought a house with Reeds…
Recently bought a house with Reeds Rains Glengormley. Grainne was extremely helpful & couldn’t do enough to help. Service was first class & I would highly recommend! Many thanks
Hello David - Thank you for leaving a great review, we will be sure to pass the good words back to the Glenormley branch. We wish you the best of luck in your new home.Many thanks,Reeds Rains
5/5
TrustpilotBest in Hampshire
Dan and Steve are the best there is in Estate Agents in Hampshire, I would recommend them to sell your home, we sold within 4 weeks with the perfect buyer.They are brilliant’
Thank you for your kind words. We're thrilled to hear about your positive experience with our team. We strive to provide exceptional service and are delighted that Dan and Steve were able to help you sell your home so quickly and successfully.
5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
5/5
GoogleGreat experience with this estate agents, very approachable team that communicated well throughout the whole process. Thank you!
Hi Keren Thank you for your kind words. It was a pleasure selling your beautiful home for you. We hope you are settled now and wish you all the very best. Janet, Nicole and Aimee
1/5
TrustpilotWorst experience ever. Castleford branch
Worst experience ever. Do not use reeds Rains if you are looking to rent. They stall and stall in giving you your deposit back. The property management team give you lie after lie and are extremely unprofessional Handed in my keys 29th August. After nearly 3 months I have only just got my deposit back. I was supposed to get a check out report the day after they did their checks.Despite contacting them a few times a week. I was always told they will look into it and get back to me. They never did. After 7 weeks of going back and forth from the branch and the property management team, each pointing the finger at each other. They finally get back to me and decided they were going to take £240 to cut the grass, Despite me having email proof from the landlord that he was going to do it. Their response was contest it with deposit protection scheme as its the landlords fault, nothing to do with them. After reluctantly accepting the charge, I then spent another month going back and forth of them saying they would look into it and nothing happening. Fast forward to last week when they finally agree to give me my deposit back (minus the £240 charge for the grass cutting). They then sent me a quote of £498 for cutting the grass (good job i re checked the quote). I had to speak to a manager to get it back down to the original quote as per email they received. In what world does it cost £500 to cut a very small garden. Extremely unprofessional and trying to fleece tenants with huge unjustified charges. I do not recommend reeds rains to anyone. I have had months of stress over this. They do not protect the tenants at all and only care about getting the rent.
5/5
TrustpilotThe Reeds Rains team we’re amazing
The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.
2/5
TrustpilotCentral office let them down
This is a review as a landlord who used reed rains simply to find a tenant. The local branch in Hebden Bridge did this pretty efficiently. I had it in writing from the central office that after 6 months they would send the tenant a letter explaining that it was now a rolling tenancy. They didn't and are ignoring my requests to do so. So very quick to take the letting payment...I will use a locally based letting agency should i need one again.
4/5
TrustpilotSatisfied customers L & L
The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.
Glad we could help! Thank you for the review :)
1/5
TrustpilotAvoid this agency at all costs
Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.
Hello Sid,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Macclesfield
I recently exchanged on my first house purchase using Reeds Rains in Macclesfield Cheshire. Sue Wood and her team have been a delight to deal with, answering all queries promptly and proactively chasing up everything that needed tying up on both sides to make for a smooth process. Highly recommend.
1/5
TrustpilotArranged a viewing
Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔
Hi Samantha,We understand your frustration with the missed appointment. It's disappointing when things don't go as planned, especially when it comes to important events like viewings. We value your time and will take your feedback seriously to improve our communication and scheduling processes.Regards,Reeds Rains
1/5
TrustpilotThe Property Management Side is Appalling
I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.
5/5
GoogleSusan is #1! Amazing experience with the professional staff; could not have made the process any smoother or more easy for me if they tried. Thank you so much!
Thank you for your 5* review, it has been a pleasure finding you your dream home.
1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
1/5
TrustpilotWeird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
5/5
Googleextremely pleased with the professional, friendly and quick response from Mark and his team. Will certainly recommend to others. Thank you 😊PositiveResponsiveness, Quality, Professionalism
Hi Ellie, I'm so pleased we were able to help with your property search & get you on the property latter. We wish you all the very best for the future. Best wishes, Mark & the team
5/5
TrustpilotExcellent professional service from Jack in Liverpool…
Jack Owens from the Liverpool Branch was fantastic. At very short notice made himself available. Showed us around the properties we asked and another one he thought we would like. We were leaving the next day and asked to view two of them again. It was no bother. He was friendly, professional and knowledgeable. Excellent service. Thanks
5/5
TrustpilotReeds Rains Woodseats Branch
When selecting an estate agent to sell our house we chose a long-established company (Reeds Rains) and an experienced team (Woodseats branch). We were right to do so. Many thanks to Angela for managing the sale, and the rest of the Woodseats branch for their tremendous support. Alan D.
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