How many reviews does Copeland Residential Chester Le Street have?

Copeland Residential's Chester Le Street office has 155 reviews across two platforms: 151 on Google, 4 on Facebook.

What is Copeland Residential Chester Le Street's rating?

Copeland Residential Chester Le Street is rated 4.5 out of 5 across all 155 reviews, and 4.5 out of 5 on Google from 151 reviews.

Where is Copeland Residential's Chester Le Street office?

Copeland Residential Chester Le Street, 5 Ashfield Terrace, Chester Le Street, DH3 3PD.

Trusted Agent profile · Chester Le Street

Copeland Residential Chester Le Street reviews

4.5

★★★★★ Excellent

155 reviews across 2 platforms

5 Ashfield Terrace, Chester Le Street, DH3 3PD

Copeland Residential's office in Chester Le Street, at 5 Ashfield Terrace, is rated 4.5 out of 5 across 155 reviews on two platforms, including 151 Google reviews rated 4.5.

4.5 / 5

151

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.

5/5

Google

For anyone wanting to rent a property I urge you to use Copeland Residential and ask for Tom and Rebecca. They are honestly amazing at their jobs and really helped me and my partner with our questions, couldn’t be happier with the service we received. Thank you guys.

WS2U · 28 February 2024

Agent replied · 28 April 2024

Hi James. Thank you so much for your very kind and honest review. It’s great to see that you also see Tom and Rebecca doing a great professional service. We hope you love your new home. Thanks again from all at Copeland Residential

5/5

Google

Outstanding service from Rebecca Tom Paul and Holly at Copeland Residential Ltd. Prompt communications every time. Updated at every stage - really friendly team who can’t do enough to keep the customer happy. Everything sorted in no time to secure new tenants thank you so much. I’ve used Copeland before and very happy will definitely return. Highly recommended.

Edward · 17 June 2023

Agent replied · 5 July 2023

Hi Edward it’s always a pleasure to hear so many of the teams names mentioned that have assisted you throughout letting your property. We’re always here to help in the best way we can. All the best Paul & the best team in the world haha 👍👍 …

5/5

Google

Copeland Residential have managed a Residential let of ours for almost 10 years. They have been unfailingly efficient, friendly and helpful.

Lesley · 15 April 2025

Agent replied · 9 December 2024

Hi Lesley. Thank you for your review. It's been a pleasure working with yourself & Toby. Managed for all those years and gaining the sale for you also. You know where we are if we can be of assistance to you in the future. Have a great Christmas and all the best for the future. From Paul, Judith, Rebecca, Tom, David & Holly x

1/5

Google

Very unhelpful and happy to take money off you just to remove then to put it back on these DONT Tell you that you need all your personal information and all your financial information but happy to not give you feedback on your application and whats gone wrong. A IMPORTANT INMORATION TO PEOPLE WANTING TO RENT FROM THESE DO NOT BOTHER

Ian · 1 March 2023

Agent replied · 30 May 2023

Hi Ian unfortunately this is why we carry out the referencing process for our landlords. We do need to carry out personal checks to meet certain criteria.

1/5

Google

After nearly four years in one of Paul's properties. In a house that does not heat up to STANDARDS , with only loft insulation as provided when I was there, solid walls and no other insulation and his response mostly was what do you expect for 250 a month. Damage not caused by me! two thirds decorated for him as I thought he was replacing the kitchen I stopped there. Paul said he was happy with the house a month before me leaving and would be sufficient if painting finished. until he got the keys back then refused to return my deposit. O yes and also he said I did not need a gas safety check or proof after requesting when first moved in. Thanks paul

Mike · 6 June 2019

Agent replied · 5 June 2023

Michael if you check your tenancy agreement and move in financial statement you will see you actually did not pay a bond. Gas certificates have been carried out when you have lived in the house. Unfortunately with the house being built with solid walls how can insulate this it's impossible? The local authority have put insulation external cladding on a few of the house around there but as you are aware they ran out of funds to have mine done. You have changed the locks to a type that can not be cut which even you told me this. It will cost me £60 to have the lock changed. Also the damage to the rear door panel, the panel is £130 to buy and £70 to fit. I did say I will pay for the fitting as a gesture of good will. When you moved into the property the property was fully decorated and new carpets fitted to the lounge and stairwell (it's a 1 bedroom house) you have replaced the lounge flooring which i thank you for as the 2 dogs you have (no permission asked by you to have them) ruined the new carpet that was fitted. The kitchen may be replaced as you have painted the units, again no permission sought. The heating which you informed me about on Sunday needs a diverter valve and also again on Sunday you informed me about a leak from the kitchen sink which is going into the unit below so we'll see what needs doing there. I do thank you for decorating some of the rooms since my last inspection. I do have a decorator going in this week to finish off. Thanks Michael

5/5

Google

Just seen a few bad reviews of these agents by chance and thought id write one as they don't seem to reflect my experience. Been in my property for 3 years now and havent had any issue at all with the agents or service provided. Any time there has been an issue, it has been fixed or someone out to look at the issue within hours. Agents on the phone always helpful and provide a personal experience. Literally don't have one bad thing to say about the guys!

Dan · 6 June 2019

Agent replied · 5 June 2023

Top man Thank you Dan for your review very pleased to hear we are providing a 5 star service. Regards Paul & Team

5/5

Google

Rebecca was very helpful, always kept me informed all through the renting process, professional and knowledgeable.PositiveResponsiveness, Professionalism

* · 28 August 2022

Agent replied · 5 June 2023

Thank you for your 5 star review and your kind words. Regards Paul

5/5

Google

Excellent service throughout property search & letting process. Kept up to date with progress - which proved very swift.

Julia · 15 April 2025

Agent replied · 15 April 2026

Hi Julia, Thank you so much for taking the time to leave us a 5 star review, we really appreciate this. We hope you're settling into your new home nicely. Kind Regards, Copeland Residential

5/5

Google

I would like to share my sincere gratitude to the staffs at copeland residential ltd, for helping me find a home in UK. They were very professional and made my process of renting a home easy. They were very fast in replying my messages and emails as well as the process was time consuming. Staff named rebecca was very helpful in completing the paperworks.Thanks once again

Malavika · 30 May 2022

Agent replied · 30 May 2023

Hi Malavika thank you for your 5 star review it is greatly appreciated. I hope you enjoy your new property. Regards Paul

5/5

Google

I have been very impressed with the service from Copeland Lettings/ Estate Agents. Both Rebecca and Tom have been excellent in their prompt, friendly and professional communication regarding my property and I have greatly appreciated that. No hesitation in recommending Copeland Residential Ltd.

Dorothy · 31 March 2024

Agent replied · 28 April 2024

Hi Dorothy thank you for your 5 star review. It's been a pleasure dealing with you and we look forward to managing your lovely home. Thanks again Paul & team

5/5

Google

Thank you so much Copeland Residential team, your patience has made such a difference to our business. Your communication was brilliant and I would highly recommend you to anyone thinking of renting or selling. Your team are very helpful, welcoming and professional. Thank you again for your patience.

Tracy · 1 November 2023

Agent replied · 31 December 2023

Thank you for taking time to put on your review and very kind words about the team. We wish you all the best with your new property. Regards Paul & Team

5/5

Google

5 star experience from start to finish. Very helpful and informative prior to agreeing a let. Was a few issues with the property that I highlighted once moved in and these were resolved very quickly. They use a number of local contractors for repairs; they’re all very professional and I would consider them trustworthy. Email communication has always been great and always had a quick response. Would 100% recommend for letting management. Cheers Guys.

James · 30 May 2020

Agent replied · 30 May 2023

Thanks James, your comments are greatly appreciated. Thank you for being a model tenant. All the best for the future Paul Copeland

5/5

Google

Brilliant service, staff are friendly and very helpful couldn't have asked for a better move experience. Highly recommended

Stephanie · 22 March 2025

Agent replied · 17 April 2025

Hi Stephanie. Thank you so much for taking time to put on your lovely review. It's greatly appreciated and we wish you all the best in your new home. From all at Copeland Residential

5/5

Google

We rented from Copeland for 2 and a half years and can’t recommend them highly enough. You hear a lot of horror stories about letting agencies and landlords but I can’t say we ever had a bad experience with them. Rebecca, Tom and Judith are fantastic professional people and will do anything to help you out!

Marley · 1 March 2023

Agent replied · 30 May 2023

Aww thanks Marley for your very kind review. It’s always good to hear your positive thoughts of our team. Thanks again Paul

5/5

Google

Brilliant service from Copeland who we recently rented through. The process from the very start was professional, friendly and helpful with swift communication at all times. Thoroughly recommend!

Issy · 11 October 2024

Agent replied · 27 August 2024

Hi Issy, Thank you so much for your lovely feedback, we are really pleased that you were satisfied with our service. We wish you all of the best in your new home. Regards, Paul & Team

1/5

Google

Will not be going through Copeland again. Terrible, unprofessional service and lack of response when attempting to ask some questions on a property and potentially put an offer in. Shouldn't have to call 4 times to speak to someone on a property to then find out that an offer was already accepted. Poor communication, poor customer service.NegativeResponsiveness, Professionalism, Value

Alex · 28 August 2022

Agent replied · 5 June 2023

Hi Alex Thank you for your review. I do understand your frustration and communication seems to have been missed, although we had tried to call your partner on Saturday on the day the other party put their offer forward. On checking the notes on our system the original feedback was ' it was a nice property and in the area we are looking' No mention of an offer was discussed. I do appreciate you have tried to call and a call back to your partner has been missed. I do hope if any other suitable properties we advertise come to the market you would be interested. Regards Paul

5/5

Google

Thankyou to Anna leigh and paul . Who did the greatest of jobs selling my late mothers house. This time wasnt the best but they helped me through without any hassle. Couldnt recommend enough . Will only use copelands from now on . Thanks gillian .Anyone who wants to sell please use copelands they wont let you down .

Gillian · 5 June 2022

Agent replied · 5 June 2023

Thank you for your 5 star review Gillian. It's appreciated. Regards Paul

5/5

Google

The team at Copeland were fantastic, both in rental of my property and the sale process. Always on hand to respond too Thank you

Geoff · 11 October 2024

Agent replied · 27 August 2024

Hi Geoff. Thank you for taking time to put a 5 star review on for us it's greatly appreciated. Thank you again for trusting Copeland Residential to manage the rent of your property over the last few years and subsequently to sell it also. We are here if you need us in the future, it's been a pleasure. Regards Paul and all the team.

5/5

Google

Very quick and good service and very professional

Aleksander · 2 May 2025

Agent replied · 15 April 2026

Good morning Aleksander. Thank you for your 5 star review it's very kind of you to take the time. I'm glad we made the process nice and easy for you. Regards Paul & Team

5/5

Google

We’ve had such a good experience with Copeland! Went above and beyond to make sure our move went smoothly, and were so accommodating with viewings! Rebecca and Tom are such lovely people and made everything so easy for us! Would definitely use again in future!

Claire · 9 May 2023

Agent replied · 30 May 2023

Hi Claire. Thank you so much for your kind words about Tom and Rebecca, they’ll be chuffed to bits that you’ve taken time to do this. Thanks again Paul Copeland

4/5

Google

I have been using coplands for the past 20 years. They have always looked after the rental of my properties. Very professional and over the years the staff have been polite and always listened to my needs and acted on them. Highley recommended.

Paul · 28 June 2023

Agent replied · 5 July 2023

Thanks Pablo. Hope you’re well mate, thank you for taking the time to out a review on. Greatly appreciated 👍👍 …

4/5

Google

The agency is helpful and guides you properly throughout the entire process of renting. However, it could have been better if they were involved after the agreement and were the first point of contact. Overall, it was a pleasant experience working with them. Good luck.

Debjani · 30 April 2023

Agent replied · 30 May 2023

Thank you Debjani for your review. It must have been a let only property you rented through Copeland Residential. Good luck for the future Regards Paul & Team

1/5

Google

Not a company to be trusted took a deposit from my daughter had the money in their bank account and then wouldn't let her move into the place told her that it is already been rented to someone else also they collect a lot of personal details of people and guarantors and have no clear data protection or storage

Jon · 5 June 2021

Agent replied · 5 June 2023

Hi Jon. As you are aware the current tenants are remaining in the student property for a further 12 months. The holding fee was fully refunded back to your daughter the same day. All information that was collected during the application has been shredded. We do need to collect information to process an application. Unfortunately with the current tenants wishing to remain this would not have been an option to complete the process for your daughter. I wish her good luck in the future

5/5

Google

Paul was fantastic throughout the sale of our house. Communication very good. Would definitely recommend.

Joanna · 5 June 2020

Agent replied · 5 June 2023

Thank you Joanna thank you for instructing us to sell your lovely home. I hope you all have settled into your new home. Thanks again Paul x

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