Trusted Agent profile
★★★★★
148 reviews across 2 platforms
5 Ashfield Terrace, Chester Le Street DH3 3PD
Copeland Residential's Chester Le Street office at 5 Ashfield Terrace is rated 4.5 out of 5 across 148 reviews on two platforms, including 144 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleI strongaly recommend dealing with this office, especially with Rebecca... Very kind, respectful, and professional person. One of the things that I like is how she respond to my emails quickly and made everything easy to move to a new property.
Hi Ali Thank you so your 5 star review, it's great to hear Rebecca has assisted you in a 5 star manner. Thanks again Paul Copeland
5/5
GoogleCopeland Residential are a First Class Estate Agent. Competitively priced with an excellent, professional and high quality service provided by all of the team within the office. Excellent communication throughout the whole sales process from start to finish. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Kevin, it was a pleasure. Stay safe Paul
5/5
GoogleAmazing staff very informative got our rented property from them stress free would recommend to anyone who is looking for a property in the area amazing group of people
Hi Nat. I’m glad to hear my team provided you with all the information and made your experience a pleasure. Thank you for taking time to put on your review
5/5
GoogleI can't thank the staff at Copeland enough I had a swift, professional but friendly service from start to finish....nothing was too much trouble. Very helpful !
Hi Gillian. Thank you so much for your review. You’ve been a pleasure to work with. Thanks again Paul and team
5/5
GoogleTom Who works for Copeland was amazing helping me with finding me the right home. Brilliant service and really quick and very stress free. Would highly recommend him
Hi Gabrielle. Thank you so much for taking time to praise Tom and placing a 5 stars on Copeland Residential. It’s greatly appreciated
5/5
GoogleI appreciate the help I received from your team when looking for somewhere to live, and would like you to accept this as a thank you for the management of the property while I have been there also. Highly recommend!
Thank you Katie for your lovely review, it's really appreciated. Regards Paul & Team
5/5
GoogleI appreciate the help I received from your team when looking for somewhere to live, and would like you to accept this as a thank you for the management of the property while I have been there also. Highly recommend!
Thank you Katie for your lovely review, it's really appreciated. Regards Paul & Team
5/5
GoogleFirst class service, couldn't fault in any way. Sold our house through them. All of the team are very friendly, approachable and professional! Thanks so much!
Hi Alexandra. It’s been a rollercoaster selling your property but I’m over the moon that we achieved a great price for your property. Thank you for all the hard work we done together and thank you for taking time to put on a 5 star review for us.
5/5
GoogleHave dealt with Copeland for 10 years with them looking after my property and they have always been super helpful, super responsive and alwasy easy to reach. Couldn't recommend them more :)
Thank you Mairead. It feels a bit strange not managing your property after soo many years. I’m glad we managed to sell it for you. We all wish you all the best. Thanks Paul x
5/5
GoogleHonest, polite,and most of all reliable, Copeland residential are the best agent I have experienced in 30 years of property rental !!
Hi Graeme Thank you do much for your 5 star review the team really appreciate it. It's been a pleasure managing your property the tenant we found really looked after the house also. Glad we also found a buyer for you within a couple of days. We wish you all the best for the future from Paul, Judith, Tom, Rebecca, David and Holly
5/5
GoogleStaff were very informative and helpful with all proceedings.
Hi Callum. Thank you for your kind words and taking time putting your 5 star review on. It’s great to hear the team have been a great help moving you into your new home. Thanks again Paul & my amazing team 👍 …
5/5
GoogleFirst class service as always.
Hi Matty, Thank you for your 5 star review, we appreciate it and it has been a pleasure working with you. Regards, Paul & Team
5/5
GoogleAn excellent professional and efficient service with regular updates throughout the process.
Good afternoon Andrew. Thank you for allowing us to rent your property and taking time to put on your 5 star review. I’m pleased to hear Tom and Rebecca have kept you updated throughout the process. We are here for you in the future. Have a great Christmas from Paul & all the team
5/5
GoogleVery helpful and friendly, and respond quickly to queries. Great viewing with David, and excellent ongoing service from Rebecca 🤩 …
Thank you Hollie for your 5 star review it’s greatly appreciated. David and Rebecca will be over the moon with you mentioning them. Thanks Paul and team
5/5
GoogleVery friendly staff and very helpful
Hi John. Thank you for taking time to put your 5 star review on. It's always pleasing to hear the team have excelled with helping you move into your property. Regards Paul
5/5
GoogleSuperb service from start to finish . Highly recommended and thank you
Good morning Jill. Thank you for instructing us to rent out your flat. We hope this tenant is as good as the previous 1 we found for you. Thanks again to you and Paul. Regards Paul & team x
5/5
GoogleExcellent service. 1 week from viewing to completion. Couldn't have been more helpful Thank you
Thank you, we love it when people like yourself are all organised it makes the whole process easy for all sides. Thanks again for being so prompt in responding with all the information required. We hope you love your new home. Regards Paul & team
5/5
GoogleVery professional service and very helpful throughout the buying process. Kept me updated the whole way. Highly recommended!
Hi Kyle. Thank you for your 5 star review. It’s always great to have positive feedback. Thanks again and hopefully we will do business again in the future
1/5
GoogleCalled for a viewing. Refused to acknowledge me as I was out of work. Despite being retired and offering to pay up front for 1yr. Extremely rude female. Not impressed.NegativeProfessionalism
Hi David sorry you've felt the need to post this review. Sadly we are the middle men and the landlord on this property has a criteria he's asked us to fullfil and sadly the enquiry did not meet this.
1/5
GoogleSet of doge pots don’t use
5/5
GoogleAbsolute first class service from start to finish. Big shout out for Rebecca who was professional throughout the process. Many thanks againPositiveResponsiveness, Quality, Professionalism, Value
Thanks Bob for your kind words and taking the time to put on your 5 star review. Regards Paul
1/5
GoogleFound them extremely unhelpful and unprofessional when I made an enquiry about selling my property, way out of their depth! Avoid this company at all costs!
Hi Tomas can you let me know who you spoke to regarding selling your property. I do find it hard to understand how we would act like this with you wanting to sell your home. If you would like to discuss this matter further please call me on 0191 3894966. Regards Paul Copeland
5/5
GoogleRented through Copeland for a year and they were always very helpful and efficient. Would highly recommend.
Hi Katy. Thank you so much for taking time to put on a 5 star review. It’s greatly appreciated. Thank you Paul
5/5
GoogleGreat service, first time buyer
Hi Adam. I hope you’re enjoying your new home and thank you for taking time to place a 5 star review it’s greatly appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Copeland Residential's Chester Le Street office has 148 reviews across two platforms: 144 on Google, 4 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Copeland Residential Chester Le Street is rated 4.5 out of 5 across all 148 reviews, and 4.5 out of 5 on Google from 144 reviews, checked 9 October 2026.
Copeland Residential Chester Le Street, 5 Ashfield Terrace, Chester Le Street DH3 3PD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
