Trusted Agent profile
★★★★★
148 reviews across 2 platforms
5 Ashfield Terrace, Chester Le Street DH3 3PD
Copeland Residential's Chester Le Street office at 5 Ashfield Terrace is rated 4.5 out of 5 across 148 reviews on two platforms, including 144 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleCopeland is an excellent company to deal with. They’re friendly, helpful and have had excellent communication with me throughout my letting process. They’ve made the process very easy which has made my move a lot easier! …
Hi Simon. Great to see your experience with Copeland Residential has been worthy of a 5 star. Thank you for putting thr review on it's greatly appreciated. Regards Paul & Team
5/5
GoogleRebecca made a stressful time a lot easier to deal with. She answered our many questions and kept us informed every step of the way.
Hi Colin Thank you so much for taking time to put on your review. Yes it's a stessful time moving so to hear Rebecca helped you through this is great to hear. I hope you enjoy your new home. Thanks again Paul
5/5
GoogleHighly recommended. Copeland Residential have sold several properties for me over the years and it's always been a first class experience. Thank you Paul and team.
Thank you Adam for your 5 star review, greatly appreciated. Enjoy the Easter holidays 🎉🎉👍 …
5/5
GoogleVery pleased with my experience with Copeland. As a Fellow of the RICS (Royal Institution of Chartered Surveyors), I found Rebecca to be both knowledgeable & professional in carrying out my letting arrangements from viewing through to final paperwork completion. I'd be happy to recommend Copeland Residential to others, particularly those that may need more guidance than my profession affords me.
Hi David. Thank you for the review. It’s great to see Rebecca has excelled to the standard that yourself as a RICS member has appreciated. We hope you enjoy living in your new home. Thanks again from Paul and all the team especially Rebecca.
2/5
GoogleFrom the first phone call with a female, who was condescending, I should've known the experience would be bad. Two phone calls to confirm the viewing date and time (second person gave me wrong house number). Haven't spoken to anyone since the viewing, which was a week ago. So seller has had no feedback. Before you list your property with an agent, look at a property as a buyer and see the type of service they provide. Bought many houses for investors and worked in an estate agents years ago, the experience with this agent wasn't a good one
Hi Alyson I do appreciate your review, it’s good the hear the good and the bad. I can see that we did try and call you for feedback on the 1/8 but there was no answer. I’ll have a word in the meeting tomorrow morning regards to correct numbers being given. No excuse but we did have 3 on the market on that estate when we arranged your viewing, like I say that still shouldn’t happen. I shall also try and find out who you spoke to initially. We have had a great year selling many million’s of pounds worth so far this year. Please be assured we do always strive to provide a 5 star service. Thanks again Paul Copeland
5/5
GoogleCouldn’t recommend Copeland Residential more - the team are friendly and so helpful. They made the whole experience of renting a new property so straightforward.
Good morning Glenn. Thank you for taking time to put on your review it's greatly appreciated. It was helps when people such as yourself are straightforward and prompt at supplying the information we require. Thanks again Paul & Team
1/5
GoogleWouldn't even give this company a one star, I have rented properties for years with different agency's and I have always saved for 6 months deposit and I have always had a guarantor to hand, but this company penalise people who have bad credit or are in IVA's I received an email, regarding this... and they have stated its My fault I got my self in this situation, so basically anyone with bad credit don't rent of these guys because you will get penalised and pulled down to be made to feel little, no chance of hope of trying to right your wrongs with these lot! Absoloutley disgraceful. Keep away at all costs as they make you feel so little!
Hi Amber. Thank you for taking time to put this review on. I have read the emails and we have not stated 'it's your fault you have an IVA'. Unfortunately we are just the middlemen and the it's the landlords who decide who can rent their properties not us. I do hope you find somewhere soon. Regards Paul Copeland
1/5
GoogleI would love to give zero or minus stars. Very unprofessional customer service and irresponsible people. If you don't have anything to do with the property, do not advertise it, and do not make a contract for us. They are also careless about the deposit scheme. Do not recommend them to anyone... avoid them.
Hi Akram Thank you for your review. I think you have misunderstood the process. You rented a property which we advertised on behalf of a landlord on a let on basis. Meaning your landlord dealt with the management of your tenancy not Copeland Residential. Your issue with the landlord and the bond is to be dealt directly with the landlord failing that the bond was protected under the landlord's bond scheme which was a scheme called 'My Deposits'. Unfortunately we don't have any details of issues your landlord is saying has occurred as the property is not under our management. I do hope you manage to have a mutal resolve with the landlord. Regards Paul Copeland
5/5
GoogleFirst class professional service from Paul and his team. Special mention to Andrew for his endeavour in helping the sale complete in super fast time! Will use again and highly recommend.
Thank you Tanya for your kind words. Look forward to selling & renting more for you in the future. Regards Paul x
5/5
GoogleSimply professional and prompt. Excellent communication and service. House sold quickly, so clearly pitched the property well. Well done Holly et'al. The Carlsburg / Ronseal of Estate Agents! Recommended.
5/5
GoogleEstate Agents were responsive and helpful. Moving in process was made simpiler as we were kept updated throughout.
Hi Alicja thank you so much for your review. We hope you love your lovely new home. Thank you again Paul & team
5/5
GoogleI can't recomend this company highly enough! The level of service and professionalism was absolute fantastic from start to finish. I used the tenant find service and they were efficient and extremely helpful throughout the process. The staff I dealt with (Tom and Rebecca) were polite and knowledgeable and their responses to emails always very prompt. Being a landlord I have dealt with a lot of agencies and without a doubt this is one of the best I have had the pleasure to use.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Alastair for taking the time to details the services and staff that helped you find and move in your tenant. Great to hear how we compare against other agents you've also used. Thanks again Paul
5/5
GoogleWe have recently rented a property from Copeland Residential Ltd Rebecca couldn't have been more helpful, she advised us on every stage of the process right up to collecting the keys We couldn't be happier, A great professional smooth service which I will recommend and would definitely use again
Hi Chris. Thank you for your 5 star review and kind words regarding my team here at Copeland Residential. We all hope you love your new home and wish you both all the best for the furure. Regards Paul & Team
5/5
GoogleGreat service from start to completion, excellent communications throughout, nothing was too much trouble. Thanks to Paul and Andrew for first class service would highly recommend.
Hi Pamela Thank you for taking to to put on a lovely review. Thank you for instructing us to sell your property. We are here if you need us in future. Regards Paul
1/5
GoogleRidiculous customer service from rebecca, Tried to book a viewing for a property for myself partner and 2 children. After informing rebecca I worked full time and my partner works part time she said we can't book a viewing as we need to work full time. Again after confirming I WORK FULL TIME she asked for annual salaries. After telling her MY salary alone (£41000) she said sorry but to rent this property you need to earn 1 thousand a year more. Bit of a coincidence but ok. Obviously not taking into account my partners salary too. Gave up trying After this. I'll look elsewhere. Enjoy your day rebecca.
1/5
GoogleRidiculous customer service from rebecca, Tried to book a viewing for a property for myself partner and 2 children. After informing rebecca I worked full time and my partner works part time she said we can't book a viewing as we need to work full time. Again after confirming I WORK FULL TIME she asked for annual salaries. After telling her MY salary alone (£41000) she said sorry but to rent this property you need to earn 1 thousand a year more. Bit of a coincidence but ok. Obviously not taking into account my partners salary too. Gave up trying After this. I'll look elsewhere. Enjoy your day rebecca.
5/5
GoogleUse them as a landlord. Wouldn't now use anyone else. Rebecca worked really hard to find a tenant. Very professional, responsive. Always kept me fully informed and ensured all legal requirements met. From my experience and Ive tried a few, they are the very best in town. I can honestly say I wouldn’t trust anyone else. Tenants too can be reassured of a quality efficient service. What more could anyone ask for?PositiveResponsiveness, Quality, Professionalism, Value
Hi Christine thank you for your very kind and honest review. Regards Paul
5/5
GoogleFor anyone wanting to rent a property I urge you to use Copeland Residential and ask for Tom and Rebecca. They are honestly amazing at their jobs and really helped me and my partner with our questions, couldn’t be happier with the service we received. Thank you guys.
Hi James. Thank you so much for your very kind and honest review. It’s great to see that you also see Tom and Rebecca doing a great professional service. We hope you love your new home. Thanks again from all at Copeland Residential
5/5
GoogleOutstanding service from Rebecca Tom Paul and Holly at Copeland Residential Ltd. Prompt communications every time. Updated at every stage - really friendly team who can’t do enough to keep the customer happy. Everything sorted in no time to secure new tenants thank you so much. I’ve used Copeland before and very happy will definitely return. Highly recommended.
Hi Edward it’s always a pleasure to hear so many of the teams names mentioned that have assisted you throughout letting your property. We’re always here to help in the best way we can. All the best Paul & the best team in the world haha 👍👍 …
5/5
GoogleCopeland Residential have managed a Residential let of ours for almost 10 years. They have been unfailingly efficient, friendly and helpful.
Hi Lesley. Thank you for your review. It's been a pleasure working with yourself & Toby. Managed for all those years and gaining the sale for you also. You know where we are if we can be of assistance to you in the future. Have a great Christmas and all the best for the future. From Paul, Judith, Rebecca, Tom, David & Holly x
1/5
GoogleVery unhelpful and happy to take money off you just to remove then to put it back on these DONT Tell you that you need all your personal information and all your financial information but happy to not give you feedback on your application and whats gone wrong. A IMPORTANT INMORATION TO PEOPLE WANTING TO RENT FROM THESE DO NOT BOTHER
Hi Ian unfortunately this is why we carry out the referencing process for our landlords. We do need to carry out personal checks to meet certain criteria.
1/5
GoogleAfter nearly four years in one of Paul's properties. In a house that does not heat up to STANDARDS , with only loft insulation as provided when I was there, solid walls and no other insulation and his response mostly was what do you expect for 250 a month. Damage not caused by me! two thirds decorated for him as I thought he was replacing the kitchen I stopped there. Paul said he was happy with the house a month before me leaving and would be sufficient if painting finished. until he got the keys back then refused to return my deposit. O yes and also he said I did not need a gas safety check or proof after requesting when first moved in. Thanks paul
Michael if you check your tenancy agreement and move in financial statement you will see you actually did not pay a bond. Gas certificates have been carried out when you have lived in the house. Unfortunately with the house being built with solid walls how can insulate this it's impossible? The local authority have put insulation external cladding on a few of the house around there but as you are aware they ran out of funds to have mine done. You have changed the locks to a type that can not be cut which even you told me this. It will cost me £60 to have the lock changed. Also the damage to the rear door panel, the panel is £130 to buy and £70 to fit. I did say I will pay for the fitting as a gesture of good will. When you moved into the property the property was fully decorated and new carpets fitted to the lounge and stairwell (it's a 1 bedroom house) you have replaced the lounge flooring which i thank you for as the 2 dogs you have (no permission asked by you to have them) ruined the new carpet that was fitted. The kitchen may be replaced as you have painted the units, again no permission sought. The heating which you informed me about on Sunday needs a diverter valve and also again on Sunday you informed me about a leak from the kitchen sink which is going into the unit below so we'll see what needs doing there. I do thank you for decorating some of the rooms since my last inspection. I do have a decorator going in this week to finish off. Thanks Michael
5/5
GoogleJust seen a few bad reviews of these agents by chance and thought id write one as they don't seem to reflect my experience. Been in my property for 3 years now and havent had any issue at all with the agents or service provided. Any time there has been an issue, it has been fixed or someone out to look at the issue within hours. Agents on the phone always helpful and provide a personal experience. Literally don't have one bad thing to say about the guys!
Top man Thank you Dan for your review very pleased to hear we are providing a 5 star service. Regards Paul & Team
5/5
GoogleRebecca was very helpful, always kept me informed all through the renting process, professional and knowledgeable.PositiveResponsiveness, Professionalism
Thank you for your 5 star review and your kind words. Regards Paul
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Copeland Residential's Chester Le Street office has 148 reviews across two platforms: 144 on Google, 4 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Copeland Residential Chester Le Street is rated 4.5 out of 5 across all 148 reviews, and 4.5 out of 5 on Google from 144 reviews, checked 9 October 2026.
Copeland Residential Chester Le Street, 5 Ashfield Terrace, Chester Le Street DH3 3PD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
