Avant Homes North East Chester Le Street reviews

★★★★★ 1/5

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Defective bifold doors

I have lived in a Roseberry in Balfour Park since January 2018. It has about 5 metres of bifold doors stretching from wall to wall and they are beautiful. They consist of two sets of three doors. The centre doors can be opened independently of the rest. From the day that we moved in we have had a problem with the doors. The main problem is with the traffic door (the opening door with the lock). It sticks on the bottom rail as the doors do not sit comfortably in the frame due to the fact that the traffic door is mounted at an angle as the two sets of doors did not abut at the time of installation and do not abut now. Two companies have tried unsuccessfully to repair the doors. It appears that the problem will only be solved by replacing the doors and or the frame along with associated building works.If I was able to attach a video you would see an elderly lady struggling to open the door for about nine seconds and then she turns and says ‘They won’t open’ The man says, ‘It’s stupid. It get’s bad’ the audio then cuts but if it had continued it would have recorded ‘but never this bad’That was on 31st July, 2020. Before and after that date the hinges have been replaced regularly by Avant. Unless the basic problem is resolved I will be left with a perennial and costly maintenance programme. After about twenty visits the doors still fouls the bottom rail and after each visit the problem becomes progressively worse but does not quite reach the situation described above. Nevertheless on one occasion two screws sheared from the bottom hinge leaving it hanging by a single screw. It had been fitted the previous day. I was unable to close the door from inside the house and had to close it from the outside and come into the house via the front door.That repair lasted one day. Other repairs/ adjustments have lasted six days and seven days.A new hinge which was fitted on 30th April, 2021 is beginning to creak on 1st June, 2021. This is the first indication of the problem starting yet again.Avant are reviewing my case and I have asked for a customer service manager to contact me but my calls are not being returned by the manager.You may not have any problems with bifold doors but you may encounter Avant’s unwillingness to rectify a problem. It is now more than three years since I bought the house.For these three years I have written factually without emotive language. However, today, 18th June, 2021, I feel that I am suffering from corporate bullying. I may not have been bullied but I feel that I have.It will be for others to decide.I am considering whether to ask a consumer affairs programme if they have any interest in the matter.

Brian · 18 June 2021

★★★★★ 5/5

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Houses for sale

We dropped in to visit the house builders Avant homes at Odettes PointA new development at Shan Lane in Keighley We had no appointment but were given a good response from the agent Abigail who explained in detail the houses to be released in the first phase of the development Many thanks David & Angela

David · 14 January 2024

★★★★★ 5/5

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5 star service

5 star service from Greenhall Village estate in Blantyre. We secured our home in January and moved in end of April. Throughout the whole process Jacqueline provided real friendly help, support and communication - which really put us at ease and gave us full confidence in our purchase (as buying a home can be stressful, as we all know!) Jacqueline went over and above to make sure we had everything we needed. Thank you for looking after us!! (and for the laughs). From moving in, only a few minor snags, which Jim and team have started actioning. Good regular communication here too. Jim has been really helpful and engaging from the day we moved in. We have full confidence that any issues will be resolved and that Jim and his team are on hand to help. Avant have provided a really great quality home and style of living - the spec is great, with fab options for us to choose.We are delighted with our new home - thanks again 😃

David · 11 June 2021

★★★★★ 5/5

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We bought out gorgeous new home in…

We bought out gorgeous new home in Dargavel Village, Bishopton in April 2021. We had the most amazing sales advisor Colina who talked us through every step of the way. Moving from Belfast was challenging as we never got to see the house, it was all virtual and Colina done an amazing job by putting us at ease. She would call and update us, send photos of outside and put our minds at rest. When we arrived to get our keys she was just as excited for us that we finally had our forever home. She is an asset to your company.

Charlene · 8 June 2021

★★★★★ 1/5

Trustpilot

Sold a dream - living a nightmare (Newtonlees, Dunbar, plot 105)

Before I start getting to the bad stuff I’ll cover the good. The sales team were very good and Lisa was particularly nice. Lisa was extremely helpful and answered all our questions. The customer services team have been helping us which is giving us hope. James has been very helpful and sympathetic and we feel like we get somewhere every time we deal with him. The bad.... on our fifth day in our dream house we had a flood on the ground floor. After a quick investigation, we found our manhole drains to be full of grit, concrete blocks, rubble and various other items (got lots of photos). The flood was sewage backing up through our toilet, sink and washing machine drain. It was obvious the drains had not been checked as they were used as a skip. We have lots of time stamped photos of the flood and the damage. We waited weeks for the damage to be repaired so we were living in a part building site. We’ve had a snag list that is ever growing but to give Avant their due they have fixed a couple of items but the list keeps getting bigger. The spec of some of the white goods are brilliant but the quality of the house is shocking! You pay the price of a high end builder but you get the quality of the lower end. My previous home was a Barratt and the quality was 100 times better than our new Avant home. I’ve got loads of photos of the poor quality from a terrible staircase, nail heads showing in ceiling, scratched windows, gaps in skirtings, poor finishing with bathroom taps and so on ...... it’s a shame because the house has the potential to be our dream house but the quality lets it down. It would be interesting to see if they’re actually using qualified tradesman? Or maybe the QA from Avant isn’t high priority. Whoever laid our turf couldn’t be bothered - they laid the turf over drain covers and huge boulders. Needles to say the grass started to die. Would I recommend Avant to anyone? No way. Is the layout of the house good? Yes. If I could turn back time would I buy the house? No way. Do I feel ripped off? Absolutely!I wish I could leave my contact details on this review as I’d happily share all the photos.

R · 3 June 2021

★★★★★ 5/5

Trustpilot

The rep Abi was very nice and…

The rep Abi was very nice and proffessional she answered all our questions and was very welcoming. Showed us around the house which was really nice and reassuring to know that we are dealing with a proffessional company who has proffessional people working for them ...the experience was really good

Mohammed · 21 April 2024

★★★★★ 1/5

Trustpilot

Avant Home terrible service from start to finish...

The buying of the property was abysmal to say the least, no communication, no updates and no customer service for such a large purchase. We didn’t pull out as loved the layout of the house and location. We thought once we were in at least we would be in the house and we could forget about Avant... how wrong was we.The day we moved in we thought we could put the horrible purchasing experience behind us, well that’s what we thought, but what comes with purchasing an Avant Home isn’t just terrible sales service but a billion snags. Assurances were given that all would be rectified, ha! Don’t fall for that one! You have more chance of seeing a pink and blue zebra! The customer service Manager is arrogant and rude. You don’t get responses to emails to sort snags and when you chase it up politely you get spoken to rudely. Well you may think, escalate your complaint! Well don’t bother as the escalation process isn’t worth the paper it is written on as they don't reply to you either! All in a terrible experience. What makes me laugh they will probably respond to this review swiftly for more information! How about speaking to your Customer Service Manager Nav and ask why many neighbours are of the same opinion of him on the development. Address that, and issues may stand a chance of getting addressed and reviews start going in the right direction for the East Midlands. (Oh and don’t forget to speak to Lauren as well as she is just as bad as him).... Their job role is customer service. They don’t know what customer service means.

Happy · 23 May 2021

★★★★★ 5/5

Trustpilot

My experience so far..... Positive!

varied reviews on here, but I am due to complete on Friday 28/05/21 and would like to share my experience so far! From seeing the original show home with Joe and then Owen we've had a great experience. Help to choose the right plot, making us aware of the plans for the development and plans for the plot we choose. Every question we had, they had the answer and made sure it was clear and we understood. Once we choose the plot, (Thanks to Owen) we reserved it which was a seamless process and we then started the buying process and was looked after by Vicki. Vicki has kept us updated all the way through the process and in our case, it has been particularly difficult with a quick completion date required from reservation (4 weeks) and at that stage, we didn't have our mortgage offer, etc. We are now in the last week due to complete a week today. We had a home demo which Vicki arranged which was an amazing experience and the site manger was thorough and extremely informative and knew the house inside out! The house looks great and we can't wait to get the keys but i have to say our experience so far has been faultless. I would like to say a special thank you to Vicki who has had to go above and beyond to contact the mortgage broker, the solicitors and keep us updated and everyone on the same page and all on track!

Dan · 21 May 2021

★★★★★ 5/5

Trustpilot

I bought my first home from Avant homes…

I bought my first home from Avant homes and was extremely impressed with the service provided. Lisa Wood, the Sales Advisor was amazing and very friendly and proactive. She understood straightaway I was a first time buyer and also that I had no experience of new builds and she always kept me up to date and explained the whole process. Everyone that I've dealt with at Avant homes has been great and I really felt that they still cared a lot once you had moved in. There were hardly any snagging issues and the contractors they use to fix these are also great so just excellent customer service all round. I really liked the fact that you get a very detailed home demo before you move in and they make the move-in day very special (I won't elaborate as it was a nice surprise). Very happy with our purchase and thank you to Lisa who made this happen and made it run smoothly.

F · 13 May 2021

★★★★★ 5/5

Trustpilot

Greenlock Place - Lewis was a very good advisor

Looking to possibly move this/next year to the Leeds area. Lewis provided an overview and presented the shorter and longer term plans for Greenlock Place. Really friendly person, great knowledge of the plots and also understood our needs, was non-pushy and professional. We haven’t decided yet our firm plans but feel confident regardless with Lewis as an advisor.

Julian · 7 September 2024

★★★★★ 1/5

Trustpilot

Avant homes are definitely now not a…

Avant homes are definitely now not a quality builder They have recently been bought outThey are producing substandard properties and selling properties with known structural issuesI have recently purchased a property from them and was the worst decision of my life. Look at other builders please do not be in the position I am in

Andy · 24 October 2024

★★★★★ 5/5

Trustpilot

Great experience with Avant

Great experience with Avant, from viewing a show home to moving into our own house in a record 2 months! Big thanks to Jamie and Curtis for being great helping with the reservation and stating late to do so. Clare was a great relationship manager guiding us through the whole process and always happy to help. Sheridan really made the demo day fun and her enthusiasm and energy was brilliant. Rob gave us an excellent demo and was really attentive throughout. Thanks to Olivia for her help and she was great on move in day. Luke has made us feel really looked after by moving us in and then checking in on everything and arranging any help needed during our first week.Avant don't just ignore you once you've paid, they do a really good customer care service and everyone is genuinely wanting you to be happy and enjoy your new life on the estate.Massive thank you to all!

Mr · 7 May 2021

★★★★★ 3/5

Trustpilot

Avant Technicians great, customer service not so good.

Babington Quarter- Gary has been a few times to our home now and always gone above and beyond to help us and get issues sorted he’s very knowledgable, friendly and helpful would give him 5 stars but the overall company and customer service is not great wouldn’t buy another Avant home.Been in a year and issues since day one are finally getting sorted.

Georgie · 9 June 2023

★★★★★ 5/5

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5* Experience at Bennerly View , Highly Recommend!

We had an outstanding experience working with Sarah and Zehra at Bennerley View. From start to finish they’ve been friendly, helpful and easy to deal with, they genuinely wanted to make sure we were happy and comfortable with every step of the process.

Lucas · 23 February 2026

★★★★★ 5/5

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What a great experience

What a great experience! Everybody was very friendly and helpful all the way through from initial talks about the site, picking a plot, reserving the plot, picking items for our new home and moving in. What a lovely team they are at Hay Green Park.

Paula · 12 July 2024

★★★★★ 5/5

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HAWTHORNDEN (Rosewell) site

HAWTHORNDEN (Rosewell) site Just moved into our new home and I’m absolutely in love with it Can’t thank Pam enough in the sales office in helping me with my choices everything looks amazing - she was always so helpful on my many visits (there was quite a few-lol) to the showroom and took time to go over the options House was so clean when we moved in everything was ready just to put our things away Can’t wait till the nicer weather here and the bifold doors are open and chilling in the garden

Pam · 5 April 2021

★★★★★ 5/5

Trustpilot

I have genuinely had the best…

I have genuinely had the best experience with Avant homes. particularly Sam who has kept me thoroughly updated along the way, and had so much time for me on every single call we have had. I would say she has gone out of her way on many occasions, to keep me happy and help me achieve everything I wanted to during this time! I would highly recommend this company, as well as the gorgeous homes themselves! Thank you so much.

Miss · 16 March 2021

★★★★★ 5/5

Trustpilot

Thank you Mel and Jason, Newcastle

We had a hugely positive experience buying our first home with Avant homes. Not only was Mel super welcoming and helpful she guided through each step- as first time buyers we weren't sure what was going on! But having reserved and given keys within 7 weeks we can't complain at all. We used the mortgage advisor and solicitor recommended by Avant homes of which we had only positive experiences with also. They were so helpful, any time we called to ask a question it was welcomed with happy responses and quick answers- we never felt like we were bothering anyone or that and questions were 'silly'. During our demo day both Mel and Jason were checking through the house with us, which instantly reassured us as they expected a high level of quality and we knew they would make sure our house hit that standard. They made us feel at ease- even though there was a lot of information to pass on! Completion day went by without a breeze and Mel was just fab! 1 week into living in the house Jason called by for our first snags visit (of which we only had a couple of minor things), this also went by with ease, everything was taken on by Jason and even some things sorted within the day. We highly recommend using Avant homes to buy your home.

Laura · 14 March 2021

★★★★★ 5/5

Trustpilot

We have recently moved on to the…

We have recently moved on to the Monkswood site in Telford. We absolutely love it here. All the staff through the process have been fantastic and always happy to go above and beyond. The quality of the house is brilliant beyond our expectations of new builds!! Thank you to Ian, Dave, Keana and Zara you have all been brilliant!

BB · 12 September 2023

★★★★★ 5/5

Trustpilot

Meadowgate Point, Leeds

My wife and I have recently purchased a new home at Meadowgate Point in Leeds with Avant and we could not of been happier with them. Sam Eisen looked after us and did a fantastic job. We had consistent information on the updates whilst building our house and she helped in the very difficult process of exchanging contracts. We had a tough time getting this all finalised and had a few moments where we needed help and Avant/Sam were superb. Both very excited. 5/5

Mitch · 8 March 2021

★★★★★ 1/5

Trustpilot

Avant have not been responding very…

Avant have not been responding very well to fix issues in my new home in DanetrePlace Daventry. House had two times massive leak from the main bathroom leading to holes drilled in kitchen ceiling and in bathroom walls. The other two en-suite had leakage issues and stopped working leading to change the shower box.Whole house has not been completed before the handover. They gave me the keys standing outside the home and made me to sign it.It’s been two months not much progress interms of fixing issues. House is filled with construction and paint dust and I am left to live/breathe in this place everyday. There has been more than 50 patches done to resolve the uneven surface in the walls and ceilings but they didn’t bother to finish the paintings for more than a week now. Still there are 10s of patching work. Blowing fresh air to the kitchen utility from the garage as the door is not fixed.Door to the garage is fitted wrong way around. Holes/ uneven surface all around the pipe everywhere. Didn’t fit any of the optional extras I have ordered during handover. The list goes on and on It already over two months and When I escalated further and further, the answer I got from one of the directors last week was that I have to wait for two years as per contractual terms with no proposed deadline or time frame to fix things.Even I have mentioned about the possibility of me getting Heath issues living in this house and they don’t care to bother for anything. Have no idea what to do now.

Rakesh · 6 March 2021

★★★★★ 1/5

Trustpilot

Customer service is terrible (and…

Customer service is terrible (and that’s before you part with your £500k!)Rang numerous times to try and arrange to see the show homes in wollaton Nottingham. Eventually got through to someone who said they would take my number and someone would get back to me . That was three weeks ago. No one got back to me. My partner tried ringing , he left serval messages and after a while arranged an appointed. We turned up as arranged at 10 am.... waited til 10.10 but no sign of anyone. Later that day someone rang saying that our appointment had been book in his diary at 10am but he didn’t actually start work til 11am. Disorganized and uninterested

Jane · 1 March 2021

★★★★★ 5/5

Trustpilot

Croftside Quarter - First time buyers

We have just completed on our first home at Croftside Quarter. We reserved our plot back in March and Georgia has been absolutely fantastic throughout the whole process. From finding us the right house type, to reserving and completing, Georgia has been there every step of the way. Thank you Georgia! Sam & Chloe

Chlo · 6 January 2024

★★★★★ 5/5

Trustpilot

Thank you Vicky and Lesley

We moved in to our new house today . Words couldn’t explain how happy we are . Thank you to everyone at Avant through out journey . Especially Vicky who has been a great great support to us .we don’t know what would have happend without your support . Thank you so much Vicky ... you are an asset to the organisation and keep doing the good job ..Thanks also to Lesley for all moral support and being really great to us ....

Soumya · 26 February 2021