Avant Homes North East Chester Le Street reviews

★★★★★ 1/5

Trustpilot

Fitzwilliam Grange, Blackmoorfoot Rd, Crosland Moor, Huddersfield HD4

Avant Homes have displayed no regard during building for the nearby existing housing, causing huge levels of dust and noise out of hours, along with road closures for as long as suits them.It seems from some of the reviews written on Trustpilot that their build quality matches this level of care (Avant Homes were bought out recently - check Google). You could to be the recipient of cost-cutting measures by new ownership, so I have read.Good luck to them selling their thrown-up houses at the hugely inflated asking prices. This area of Crosland Moor is a impoverished area of a static or falling future with coping schools, surgeries and an already over-capacity road infrastructure. Anybody spending more than £120K on a house of any size in this area needs to check out the area first, very carefully indeed. House buyers and landlords be warned as your equity/investment could be massively impacted.

John · 2 November 2021

★★★★★ 5/5

Trustpilot

The passion and commitment to help from…

The passion and commitment to help from one of your sales representatives was a cut above the rest it was my 1st experience to do such a process but was made to believe it’s very possible to own house with Avante.Everything explained in detail and was very easy to understand.Welldone Jacquelin keep up the good work

Dzingai · 18 November 2024

★★★★★ 5/5

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Our car unfortunately got a puncture…

Our car unfortunately got a puncture just as we were heading on to site. We needed to arrange recovery that took a significant amount of time. Mel was outstanding and keep us dry and warm even going the extra mile and making us a cuppa and a biscuit. She could not have looked after us better and also gave some great advice about the houses at these time.

Kerry · 28 March 2023

★★★★★ 1/5

Trustpilot

Exchange contracts and cannot complete

I feel I have to let everyone know of the experience I have had with Avant homes Wilber chase ruddington We reserved our property in March this year and have excuse after excuse why the house was on the back burner There were waiting for bricks then went onto building another property from the footing level with the same bricks , the same happened with the joists the scaffolding When we finally find the house is finished and as we had exchanged contracts expected to complete at the end of this month Nooooooo We find out that the planning conditions had not been met and has only just gone back to planning for amendments Still no completion we are left in the situation, we cannot pull out as the contracts are exchanged, but we cannot complete It’s a nightmare Does anybody else have the same service from Avant

Victoria · 18 October 2021

★★★★★ 5/5

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Ruby at Seely Fields is a star

I have been to the Seely Fields site on two occasions before I finally made a reservation. Ruby attended to me.

Opeyemi · 21 December 2025

★★★★★ 2/5

Trustpilot

Very disappointed customers

We moved into our Avant house in February 2021. The process before then was very frustrating and stressful between them and the estate agents. There was constant confusion, we had to chase regularly and the whole thing was extremely shambolic and stressful. My wife was close to tears on several occasions over the lack of communication and mixed messages we had between Avant and the estate agents, it was horrendous. We did try to be patient as we understood they had staff at working from home due to covid, but still, I think like a lot of companies this was used as an excuse to give poor service. One thing that particularly annoyed me was the £500 charge they take in advance of the sale for a 'clean and tidy' fee if you do part exchange. This is a complete scam as they tried to deduct half the money from me based on the fact they found wall plugs in the walls (lol) and 'some dust'...they did not inspect the house until a month after key exchange, so it would be a physical impossible not to have dust form in that time in an empty house! Luckily I suspected they would try this so I had taken photo evidence of how we left the house, but I had to call up and argue this point. I thought this was a disgusting way to treat a customer. Be careful of this if you do part exchange.The house itself is generally very good, but my main reason for writing this review is the appalling after service. Since February we have had many visits to correct snags, which is fine and we expected with a new build. When you scratch the surface of these houses you see that a lot of corners are cut, and many of the finishing is poor. The old adage that they are 'thrown up' appears to be true, and a lot of our neighbours on the estate have had similar issues. To date we have had issues with:1. bi-fold doors not opening properly and x3 of the glass units scratched inside. Also laminated glass units fitted the wrong way around, so not even legal in terms of building regs. 2. french doors not opening properly.3. same issue with the front door!4. various vanity units marked that needed replacing5. One window is fitted completely out of square and is a disgrace.6. Some radiators not screwed properly into the walls - I raised this as an urgent safety issue as we have a toddler and it took months to get resolved.7. The flooring laid in the open plan area is poorly laid and has lumps underneath. Reported 6 months ago, 3 visits after and still not resolved. Turns out the screed has blown underneath, that was established two weeks ago and I've had no reply since on the action to be taken..8. Plasterwork is poor throughout the house, corners showing the angle bead underneath and one reveal runs about 20mm out and is so bad it's laughable.What is annoying is Avant sub-contract the works to various local companies, and make no mistake you are at the bottom of the pecking order with these companies. Expect to wait weeks and months for appointments, the two year guarantee almost feels like a consolation prize. We have had to take numerous days off work and many of the visits people have turned up not knowing what they are there for or unequipped to deal with the problem.I had failed visits from both Ramage Windows and Inside Contracts almost two weeks ago, and since then neither has had the decency to rebook an appointment. Ramage Windows took four months to get an engineer out to change some glass and bi-fold gasket, and when they turned up on the day they had no glass and thought they were there to do something else! Since then they have lied to Avant saying they've tried to call me and my email is bouncing back. Unbelievable... Avant simply sit in the middle and send chase up emails (providing you chase them, otherwise nothing happens). I am now at the point of raising a formal complaint although I am sure it won't achieve anything. Our previous house was a new build with Bellway and we received a much better standard of customer care from them. I am disappointed I have to resort to leaving a negative review but this is my genuine experience with Avant. It has completely put me off new builds and it will be the last one our family buys.

Andy · 21 September 2021

★★★★★ 1/5

Trustpilot

Avant Home - Shocking Brickwork

We moved into Avant Home March 2013, With Pre-handover inspection by NHBC 28 Feb 2013, Avant Homes on inspection report. Early this year we noticed gaps between brickwork and mortar in many places around the ground floor. Like looking at a second hand car, we looked further and found many places between bricks where there was simply no mortar, looking vertically and horizontally. Mortar was crumbling away on top of patio door, and even crumbling on brickwork by front door. Gaps between bricks uneven, 3-4 mm one side, with 13-15 mm the other. We emailed Avant customer support to let them know, initially Lauren Young of Customer services, then Stuart Rowland, Central are MD with no acknowledgement at all. We realise that they are not obliged to correct faults after 8 years, but as they are building less than 2 miles away. Latest: NHBC have rejected claim, on the grounds that house is watertight, with no structural defects. No one from NHBC visited to survey property. This is despite builder quote for over 10K saying house needs repointing throughout due to shoddy workmanship. NHBC rejection sent to their complaints dept. I struggle to believe that there is no come back on builder, leaving house owner with 10K bill due to them being at fault. Any acknowledgement from Avant Homes would be helpful, but no response shows utter contempt for customers from a company that promises lots, but delivers extremely little. Certainly not recommended. I challenge Avant Homes to have the respect for customers we deserve and respond to this review, or contact me directly.

Phil18 · 17 September 2021

★★★★★ 5/5

Trustpilot

Really helpful and friendly Frankie at…

Really helpful and friendly Frankie at Greenlocke Place Leeds. Looking forward to getting into our new home. Get in nice and early to be able to add extra's. We got in after our new home was to far along so unable to customise asuch as we like. But that a choice we make not their fault.

Jason · 4 November 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID. Houses look great, however when ti comes to service.. they are utterly useless. I have dealt with so many of their senior managers and not one of them are any use. Paul Malon was the first, he then left and moved to Barrett homes and dint tell anyone. When he left, i then had to go through the whole process again of showing them the issues i had.. and then they said the issues were no there, when actually Paul had seen it first hand, and i have over 50 images of the flooding. I have then dealt with Andrew Gawthorp (HEAD OF SCOTLAND!!) who can't even be bothered to read an email, and just fobs you off. Pathetic.

Peter · 6 September 2021

★★★★★ 5/5

Trustpilot

Vicki Phelps (Summerville)

Vicki Phelps (Summerville) has been so helpful in making sure we can be on the path to buying our perfect home! Vicki is always keeping in close contact answering our many questions, she has lots of advice to offer and really wants to best for buyers!

Haidee · 29 July 2024

★★★★★ 5/5

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James was incredibly helpful

James was incredibly helpful, knowledgable and communicated great.

Simon · 2 November 2024

★★★★★ 5/5

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Buying a plot on Sheltone Village as a…

Buying a plot on Sheltone Village as a first time buyer and can say nothing but amazing things about the staff in the sales office! Especially Rob, If there have been any queries or concerns that i had, rob would immediately come back to me with an answer. Excited to move into our new Avant home in December 23.

Molly · 6 November 2023

★★★★★ 5/5

Trustpilot

Caroline- Viridian Meadows

We would like to thank Caroline for everything she has done for us. We have recently bought our first home and she has gone above & beyond for us to make our journey as positive and stress free as possible. She really is amazing 🌟

Jade · 12 August 2024

★★★★★ 1/5

Trustpilot

Meadowgate Point plot 127

We moved into our new home 18 months ago and we have had nothing but issues from day one.Initially our moving in date was delayed as they had forgot to install the fitted wardrobes and from then on the experience went down hill from there. The actual estate and setting are lovely but the house does not live up expectations or the price we paid for it.Here is a list of some of the issues we have had- Main bathroom bath not fixed to floor dropped 20mm when first used.- Main bathroom toilet not fixed to wall properly and cracked the tiles- Faulty smoke detectors that would not turn off- En-suite toilet not fixed to wall properly and cracked the tiles- Downstairs toilet not plumbed in correctly and constantly flushed for 2 days after first used- Lawn to rear of garden no top soil applied - constantly dies- En-suite bathroom show screen not fixed to wall- En-suite bathroom shower broke after 2 days - took 4 visits to eventually fix after damaging the shower tray- Creaking floorboards - the noise is horrendous - 5 visits and they still creak- Security camera not fitted properly and had water egress - 12 cracked tiles and counting- Kitchen units badly damaged- integrated fridge door would not open with snapping door connectors off- Numerous windows scratched and chipped- Both fitted wardrobe doors would not stay closed- Cracked paving stones on the patio- Missing fence pieces- Every door magnet fitted incorrectly and broken- Front landscaping not done - had to do it ourselves- Badly fitted bath panel - Cut 1 inch short at one side- Down stairs doors cut 20mm too short- Front door scratched and stained- Leaking radiators- Bi-folding doors would not open properlyThese are just some of the issues we have had and some are still ongoing after 18months. Not to mention the appalling standard of finishing especially on the woodwork and bannisters. Customer service are a waste of time but experts in everything. Their own technicians tell you what needs doing but the experts in customer service overrule them. They are a complete joke.If I could I would give them no stars.DO NOT BUY FROM AVANT!!!!!!!

John · 16 August 2021

★★★★★ 5/5

Trustpilot

Avant monskwood! Best development team!

Avant monskwood! Lisa,Ian and dave! They are all amazing! Highly recommend the site and the people who dealt with everything for our house move. Any inquiry we had they was there to help answer and went above and beyond to make sure all was okay. Happy with their service and would highly recommend them! Thankyou!

Sally · 11 November 2024

★★★★★ 5/5

Trustpilot

We are looking to move to a larger…

We are looking to move to a larger house this year and have a new build in mind, we walked in and met Lewis who made us feel welcome he took his time showing us around a three storey house and answered lots of questions. Lewis is knowledgeable approachable and extremely professional

Ian · 31 March 2024

★★★★★ 5/5

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Julia Portington was very friendly and…

Julia Portington was very friendly and helpful throughout our visit today

Mr · 8 September 2024

★★★★★ 5/5

Trustpilot

We visited the Cotchett Village…

We visited the Cotchett Village development this morning, we weren’t sure what we were looking for but Louise and Patricia listened to our thoughts and needs and could not have been more welcoming or helpful, making us feel valued but not pressured. When it comes to site sales advisors, some other developers should take note!

Colin · 9 November 2024

★★★★★ 5/5

Trustpilot

Plot 135 Tetbury in Collingsgate.

Plot 135 Tetbury in Collingsgate.I can only speak from our experience in purchasing our forever home and at times it was stressful especially with some of the many reviews and bad press regarding new builds. But you need to look beneath the surface and look for the good and despite what some would have you believe it is there.We reserved off plan in September 2020 and were given a completion window of May-August 2021. Following a change in company policy due to Covid, Avant decided to remove the site sales team and decided to adopt area sales teams, it was a pain, communications suffered and im sure Helen and the team got fed up of my queries but even they had to apologise as they weren’t happy with how it was working and it was very frustrating and they tried there best, but we loved what we could see as the end result as the style and quality of Avant was “different” and a definite “better than the rest” so stuck with it.In the new year we started to meet the site team starting off with Paul (Site Foreman) and Richard (his trusty sidekick) and they were great and to be honest one of the reasons we stuck with the purchase and the support they originally offered wasn’t just false promises as it continues across the site no matter who you are and when you moved in, they always go above and beyond. We moved in as forecast towards the end of May and there were a few snags nothing major, but each one has been resolved with minimum fuss by people who have not got a bad word to say about the site and the way its ran.A big thanks to all

Mike · 22 July 2021

★★★★★ 5/5

Trustpilot

I have brought a home on Waterside

I have brought a home on Waterside, Chesterfield. Great place to live. There were a few snags but they endeavour to put them right as soon as possible. Always pleasant and helpful. High standard of bathrooms and kitchen finishes. Opted for frost free integrated fridge freezer. £81 extra. Great value. Was totally supported through buying process even through Lockdown. Nice of Tara to send me photos and an update at each level of construction. Also Mark site foreman reassured me even though I have now completed I not alone if I need any help. Very reassuring. Great they are landscaping areas where residence have moved in. Lovely unexpected welcome pack too.Well done all the staff. Thanks.

Janice · 21 July 2021

★★★★★ 1/5

Trustpilot

We were looking to buy from Avant but …………

We were looking to purchase with Avant homes. However after nearly two weeks of very bad communication from a few too many people, my other half eventually got someone else on the phone, explained which development we were enquiring about and which plot. Only to be asked by the sales lady, how much money do we have to buy the house. Very very rude and bad sales. If we couldn’t afford the house we were enquiring about we wouldn’t be asking to make an appointment to discuss it. She then went onto say someone will be in touch to book us in for an appointment, heard that before with them. She has basically made our minds up on purchasing from Avant. Which is a no. It’s correct what people say on here. Stay clear .If the initial enquiry for me dose not go smoothly then I’ve usually already made my my mind up, very bad customer service and sales team.I would say don’t buy from them save your hard earned money for something better. It’s a sellers market with Avant homes not a buyers market. Thats the impression they give to customers.

Jo · 18 July 2021

★★★★★ 5/5

Trustpilot

Patricia Anderson Sheltone Village

Patricia in the sales office at Sheltone Village has been fantastic right from reserving my property, very helpful with decor choices plus what extras were available. She has kept me informed all they way through the build stages and when I have visited the site she has taken me on site to view my property when it was safe to do so. Nothing was too much trouble

Carole · 13 March 2023

★★★★★ 5/5

Trustpilot

Just this weekend purchased a house in…

Just this weekend purchased a house in Pilley. A while until we move in but very impressed with the service so far. Huge thanks to James for making us feel so welcome and passing on all of the information needed. James was very professional, gave us lots of time and we didn’t feel rushed at all. James also managed to slot us in at short notice so we could see him ASAP Also really appreciated getting an email from Sam straightaway congratulating me on the purchase. Look forward to the next steps and will keep updated.

Siob · 5 July 2021

★★★★★ 5/5

Trustpilot

Waterside Quarter - Chesterfield

Outstanding experience from start to finish with the team at Avant, buying my first home at the Waterside Quarter in Chesterfield.Buying off-plan could have been seen as a gamble, but sales advisor Jack Staples was so knowledgeable and organised in his approach that it left no stone unturned.Once the plot was reserved, Tara Hutton kept me updated weekly with the progress of the home; supplying pictures and current build stage.The home itself is superb and more than I bargained for when I reserved the property. The build quality is excellent and the lightness and space within the house is beyond my expectations.Once I had moved in, the site team have been incredibly accommodating with any snags or minor adjustments that need to be made. I feel looked after by the site managers Mark and Mike, along with their deputy Scott and all of the workmen on site.Rosie from customer services has been in regular contact to check issues have been resolved and has been proactive at raising job sheets so these minor issues can be rectified as efficiently as possible.I cannot credit the entire team enough. Their work has been superb and I would recommend anybody to buy their first home from Avant. The whole process has been smooth, as stress-free as possible and has been a pleasure to deal with them all. Exceptional from start to now.

Callum · 2 July 2021