Trusted Agent profile · Chester Le Street
★★★★★
1,804 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,804 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotSimply amazing
Caroline was amazing. She was very courteous, she made us feel very important answered all of our questions and made our choice very easy. Very elated with our choice
Hi Heather! Thank you so much for leaving such a positive review, we are happy we have helped you find your dream home! We will pass your amazing feedback on to Caroline she will be so excited to hear this. Thanks
5/5
TrustpilotHuge thanks to Curtis and Lynsey who…
Huge thanks to Curtis and Lynsey who were fantastic throughout the sales process. Nothing was too much trouble for them to help us with the moving process.All the Avant staff and in particular Steve on site have been so helpful since our move in.We love our new home and would recommend Avant to anyone looking to purchase a new property.
Lovely to receive your review Jo and see the positive experience that has been delivered from the whole Knaresborough team.They pride themselves on delivering a great end to end experience, and they will all be extremely pleased this weekend at reading the warm praise from you!thanks againAvant Homes
1/5
TrustpilotExtremely disappointing aftercare
Extremely disappointing aftercare experience with Avant Homes.
Thank you for taking the time to share your feedback. We apologise for any inconvenience you experienced and want to assure you that we are taking your concerns seriously. Please could you respond to the information which has been requested so we can pass it to the relevant team for further investigation. Kind regards, Avant Homes
4/5
TrustpilotAfter spending over 18 months chasing…
After spending over 18 months chasing Avant over day 1 snagging & escalating to NHBC, I have finally met someone from Avants after sales team that sticks to his word & importantly gets things done without me having to constantly chase. I've been a big critic of Avant's after sales approach when it comes to snagging & I still am, as it's shocking. I'm also big enough to acknowledge when someone has done a good job. Thanks to Mick @ Avant. Plot 251 Greenhall Village, Blantyre.
5/5
TrustpilotHeartfelt thanks to Julie Dickenson…
Heartfelt thanks to Julie Dickenson from Avant Homes We would like to thank Julie Dickson at Wilbur Chase for her tremendous help in purchasing our first home in the UK. From the first time we met till completion, she has been really professional and helpful. She is responsive to our enquiry and has given us good advice throughout the whole process. Most importantly, she is understanding and puts herself in our shoes! Upon knowing that our tenancy would end very soon, Julie endeavored to explore the possibility of having the completion date falls within our tenancy. She went the extra mile in coordinating Avant Home’s legal team and the site managers to make the miracle happen: we could move into our new home on the last date of our tenancy! It was not a coincidence but it was surely a miracle! I was moved to tears when Julie called me to confirm the completion date at about seven o’clock in the evening -- she should have been off duty at that time and prepared to enjoy her day off the next two days! She made this call to set our mind at ease! She is not only reliable but understanding! And I would like to thank the site managers Pete and Lee as well. They are friendly and approachable. They have built such a wonderful home for us! Without all your effort, I don’t think this miracle would happen. You are such a great team at Wilbur Chase! Thank you all! Mr Wan
5/5
TrustpilotA very informative and welcoming visit
Julie made us feel very welcome and took her time to explain details about the Whinwick at West Rainton. We are unused to buying a new house but she carefully explained the procedure and the options with regard to floor coverings, wardrobes etc. All in all, she was extremely approachable and helpful.
5/5
TrustpilotGood Experience of a New Build.
House was clean when we moved in and the workmanship was of good quality. Little things that needed done were dealt with promptly. All members of staff have been helpful and friendly. Especially Georgia at the Hay Green Park development who has gone out of her way to make the house move stress free.
1/5
TrustpilotTook about dangling a carrot into a…
Talk about dangling a carrot into a sale to then being completely dismissed. Customer journey was exceptional until the moment our sales was final and now we haven’t go a clue what’s going on. We reserved our plot on the 9th April with Kath, with a firm guarantee the site would be the last to build to the old spec.We then went back to site and picked our choices on 23/05/22 and paid a deposit of 2609.25 which states is none refundable.On the 4th June we had a call to say the microwave/oven and rain shower is no longer included and I would need to pay extra for them. I was also made aware that all the tiling had changed and we could need to repick our choices, as soon as the samples become available. Site contact has been chasing the management team about the changes as the stated items were included at point of reservation. We are still waiting for samples and new choices appointment and answers on the microwave and rainshower.There was also an issue with the garden boundary that we are awaiting on answer on, as there are two drawings with different boundaries.We are suppose to be completing in September but have now been told we are looking more like November. With the justification that staff are on holiday season, this is not my issue. Our mortgage runs out in October and we have zero answers and confidence, we are literally sat waiting for this whole experience to fall apart. I would recommend anyone looking at buying an Avant home to do some research and join the face group groups to get an insight from others who have or are buying. Customer service is none existent and this company have zero morals. Anything you are verbally told you cannot trust, when we ask for things on email they never arrive. Escalated this to customer service and nothing, reached out to the owner on LinkedIn nothing… stay clear.
5/5
TrustpilotOur experience with sales advisor…
Our experience with sales advisor Angela at Copper Gardens was very positive. Angela is a credit to Avant.She was helpful, friendly , efficient and knowledgeable. Whilst we missed out on the property we were wanting it was a pleasure to deal with Angela.Our only negative aspect with Avant was that there was no local show homes to view which did impact on our decision.
5/5
TrustpilotLowry Park Site Manager Keith
This 5* rating is for the Lowry Park Site Manager Keith. Since moving into our property 1st June 2022, communication with Avant has been poor. Obviously there will be snags which we appreciate, but Keith was visible daily from the day we moved in to help raise or fix any immediate issues and put us at ease. Nothing is too much for Keith and we really feel we can trust what he says and that things will get fixed/resolved.From the point of being given the customer services contact details, communication went right downhill. I appreciate a lot of people moving in having their own issues, but having 1 or 2 people trying to deal with all of these queries is ridiculous. It would make more sense to have 1 person per a small handful of plots. What has taken weeks of chasing customer services, Keith has managed to resolve straight away or at least get the ball rolling. Overall, our experience with Avant has been saved by Keiths' outstanding customer care qualities and visibility. He really is an asset to the team and we will be sad to see him leave once the development is complete.
1/5
TrustpilotBroken toilet, handwritten parking signs, awful service
I’ve been in my house over a year now & within the first few days my downstairs toilet just stopped flushing. It was fixed within a few days but it has happened again at random a few more times. It’s not working at all, still under warranty but no response to my emails to have it fixed. Furthermore, the 4 terraced houses are supposed to have 2 parking spaces each. They didn’t measure it & placed the plates (with handwritten numbers which have now came off with the rain) randomly meaning 2 houses have 4.5 spaces & myself & my neighbour have 3.5 between us. I have been emailing every month for 11 months to have proper plates, not handwritten ones & the spaces to be properly measured, all I get is lip service & no action. There is also a mound behind the houses which we were all promised would be flattened & landscaped by Avant but a year on & it’s just weeds & is a completely eyesore. We were also told that the factors look after all external grounds which, having spoken to the factors is not the case & there are only certain parts of the grounds taken care of. The customer service experience from Avant has just been appalling. They take your money & run…I would never buy from them again. It is just exhausting & stressful to deal with them.I shouldn’t have heightened anxiety issues over a year after being in my house & having to deal with these people who do not care about their customers.
4/5
TrustpilotMonkswood Priorslee
I have just recently purchased at Avant homes Monkswood Priorslee.The quality of the home and the level of customer services provided by Dave and Ian was superb and Keana kept me up to date all the way.Snagging was very minimal and Dave went above and beyond to ensure they were completed promptly and to a good standard. I would definatly recommend them.
1/5
TrustpilotAs first time buyers I can honestly say…
As first time buyers I can honestly say I would not recommend avant! Buying a home is supposed to be an exciting experience but this has been the opposite. When I collected the keys the house wasn’t even finished. I arrived all excited. However this soon changed. There was a digger on my drive so I was unable to park near my house. A bin full of rubble in the kitchen. Painter still in having his lunch break, no gate, no shed, fence broken, hole in the bedroom floor which had a wooden plank (which was too small) trying to fill it. I’m no builder but something a cowboy builder would do! And many more problems. We have been in 4 months now and the work which wasn’t finished in the first place hasn’t been completed! I’ve chased and chased but now avant are ignoring my emails. As soon as you release the money they don’t care!!!!! Avoid!!! My doors won’t close and even the front and back door leak. I have started a petition so would appreciate if everyone who is having issues signs it in change.org under ‘Avant homes - needs to change!’
5/5
TrustpilotExcellent experience with Avant homes
To this stage so far, I'm having good experience with Avant homes (Monkswood). The team members made my movement to the new home far easier than expected. Special thanks to Dave, Ian, Zara & Lisa. They're lovely. I would recommend anyone that wants a new home, to have a chat with Avant homes.
5/5
TrustpilotI am in the process of buying a new…
I am in the process of buying a new home with Avant. Heather has been brilliant, her knowledge and experience have helped the process incredibly.I would highly recommend Avant homes to anyone looking for a new home, the quality and finish are top class and the customer service is excellent.
Hello JoshThank you for leaving a fantastic review for Avant Homes. It's always a pleasure to hear from happy customers and we're glad we could help.If you need anything further, feel free to get back in touch with your local Avant team. Kind regardsAvant Homes
5/5
TrustpilotExcellent Site Manager - Stuart at Shelton Village
Massive thank you to Stuart, Site Manager at Shelton Village in Earl Shilton for him taking quick action on our blocked drainage on a Friday afternoon. He stayed over working hours just to make sure we are safe for the weekend. He’s always available and reliable, if he says he will sort it, it will get sorted. Credit to your company!Sean from Chasetown was also brilliant as he came to rescue us on Fridays late afternoon. Can’t be more grateful for this brilliant team work!
5/5
TrustpilotAfter care Lowry Park
Stephen arnell has been to my property multiple times to provide after care (plastering/decorating/and inspecting other issues reported) since buying the property. His work has always been to a high standard and he is always sociable, polite and friendly. The entire after care team for Avant have tried their best to fix issues when they have arisen and have sent people out to inspect before assigning the relevant contactor.
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotWe have recently booked our first home…
We have recently booked our first home and Lucy and Abi has been extremely helpful to us to make that decision. Right from the viewing of the show house to explaining all the steps and process in detail, we are very thankful for their support. Looking forward to moving into our new home soon
5/5
TrustpilotBeautiful show homes in nice area
Beautiful show homes in nice area. Jacqueline was very informative and helpful! Gave some very good advice.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
Trustpilot1st class experience
Called in to try and make an appointment. The Sales Advisor was more than helpful and was able to squeeze us in at short notice. Nothing was too much trouble and he took the time to explain t he different houses in our price bracket along with the buying process and extras available. He even booked us an appointment at another site so we could see the house we are interested in. 1st class experience.
5/5
TrustpilotVisited Fairway view Burnopfield with…
Visited Fairway view Burnopfield with my gran and we received a friendly warm welcome from Heather. My gran is downsizing and I came along for a little support as we had visited other new builds and she was unimpressed with her visits. As soon as we walked in Heather was there to greet us with a smile and asked if we would like a coffee as she was having one. We agreed and went through my grand situation. Absolutely nothing was a bother. She took everything on board and explained how new build works. Gran didn’t want to leave her details as she had visited other sites and was bombarded with calls and emails. This scared her but Heather said “these are my details if you need anything further”She printed off brochures and gave us a lot of information so we could go back home and discuss with the family. What a lovely sales rep warm friendly and professional. She totally knows her stuff. I would have no issue if gran wanted to visit Heather alone as I know she would be looked after without any pressure to buy. Thank you Heather your time and patience.
5/5
TrustpilotBuying my new home, the best way possible.
Buying my new home, the best way possible. I recently bought my first house with Avant homes and they did everything they could to make the purchase easy, fun and stress free. Joanna at their Peerfields development was a pleasure to talk to and helped me choose the best property, interiors and extras for me. Julie and Joanna were both there to discuss any worries or questions I had throughout the process and everyone I spoke to both here and at their Summerville Quarter development were friendly, helpful and kind. Despite this being my first experience purchasing a house, I'd still say that considering the quality of service and how enjoyable the experience was, this is the place to go for buying a house.
5/5
TrustpilotThank you to Paul Weatherston at…
Thank you to Paul Weatherston at Draffen Park for his outstanding work on our property.
Thanks for coming to see us and we are super happy you had a great time and a positive experience!
5/5
TrustpilotRecently visited your Peerfields site…
Recently visited your Peerfields site in Chilton, the show homes etc are all complete now and I chose my property from plan and brochure. Once allowed I viewed internally (stud walls), I fell in love with the house immediately!Joanna on site has been a star to say the least! She has helped me every step of the way, we’ve even sat on the floor in the sales office, looking at samples etc! Honestly, I couldn’t have asked for a nicer more efficient person to help, I’m a nightmare at making decisions! The choices I have made are lovely and excellent quality! I love the tiling, fittings etc and my kitchen is stunning! Now the walls are in Joanna and Gary (the site manager) have shown me inside, I LOVE IT EVEN MORE! They are so friendly and helpful, nothing is to much trouble, even out of normal working hours. Joanna has helped me throughout with paperwork, introducing me to Avants mortgage people and solicitors, which I feelhas made everything run smoothly and I’ve had very little input, they literally do everything!! I would 100% recommend Joanna and her team! Thank you all so much!
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
