Avant Homes North East Chester Le Street reviews

★★★★★ 1/5

Trustpilot

AVANTS IS PANTIES HERES WHY...GENUINE REVIEW

AVANTS PROBLEMATIC HOUSING SCHEMEAVANTI'ES IS PANTIES & HERE'S WHY --HIghstonehall Hamilton Housing Estate + Tons More Of Avant Estates Over the uk. All Have Something In Common Very Unhappy Customers & Unfinished Untidy Development Sites..I had no idea Avant Homes had a mind blowingly bad reputation. I bought a 3 bedroom detached AVANT home here didn't look at the reviews when buying. Now as a established Avant customer i can leave my thoughts. Avant do not use a in house team trained to output the luxury finish Avant promise buyers. With this being a FACT you can imagine the room for errors that WILL occur..As the house is being built they are advertised and sold to buyers as we know.But this creates another massive problem that collapses Avant luxury promise. On paper the houses look minted and they are cool houses this has to be said,BUT with the houses being sold by Avant and built by these sub contractors with NO FINE DETAIL quality control by avant. Avants method is to get the house built asap to a nhbc standard take your hefty payment being x amount whatever, then come back to fix the poor quality work within the house.Now a lot of house developers do this but how can Avant deliver Luxury housing this way...Answer is they SIMPLY CANT! Because as we know the nhbc tolerances is pretty Poor. So back to AVANT they tell us we have a attractive 2 year repair window to sort all the snags to the our homes,but no one from Avant do this for you,Its down to you to find,list & chase up the snags.So there's no quality control here either by avant..The whole build/snag process is set up to do minimum snags as possible- its fully customer dependent to point out the snags,some customers be will happy & some customers know what poor look like.But the real killer cherry on cake here is Avant Do Not Answer you regarding the repairs/snags,And IF They DO Answer/Reply they will send you out the same sub contractors that created the poor work in the first place,SO Chances are highly likely that they WILL cause more damage making things worse or just not getting it up the luxury standard we all paid for.And this has been proven on my own home along with my neighbours and the massive amount of unhappy customers speaking up about it.Now its more than 50% unhappy customers,because we can see this from the trust pilot stats alone.You may see approx 40% 1 star unhappy reviews BUT IF you actually read the 5 star reviews you will see they are mainly made by people who have sat there bums in the sales office and Now c'mon that's well weird why would a customer review Avant Homes 5 stars after just visiting ithe Sales office..Very Clearly here the 5 star reviews are made up junk by avants group-flock-gang-pack) to shadow over the 1 star percentage rating.The Avant Homes Customer Service Staff especially at highstonehall are Mythical,Fictional,Non Existent People,They AVANT A CLUE like somebody wrote on here (well said btw brilliant\ love it) ONLY BUY WITH AVANT IF YOUR WILLING TO BECOME A FINE DETAIL PROJECT MANAGER YOURSELF BECAUSE AVANT DON'T DO IT AS LUXURY HOME PROVIDERS LADIES AND GENTLEMEN.

Avant · 18 February 2023

★★★★★ 5/5

Trustpilot

Exceptional Service

I cannot say enough about the sales team. Georgia and Lynsey at Fitzwilliam Grange have been amazing. They made what became a stressful process (through no fault of Avant) easier to manage by their patience, responsiveness, compassion and honesty. Whenever I had a question I generally received a response the same day. I think the only time I didn’t was due to days off. They are both very knowledgeable and if they didn’t know an answer were quick to find it from the site manger.Both Georgia and Lynsey were extremely friendly and are an absolute asset to Avant.I am moving into my first home and it is above my expectations. I love the finishes and the quality of work. I am so happy I went with Avant. I can’t wait to make many memories in my new home.

Rowenna · 8 February 2023

★★★★★ 5/5

Trustpilot

Exceptional Customer Service is Alive and Kicking

Anyone else had that moment when you first wake, thinking did that really happen or was it a dream of aspirations and good luck. Well, I believe you make your own good fortune by surrounding yourself with great people who have the skills, passion and a professional persona to deliver on your ambitions. After accidentally finding our next house we met Rebecca of Avant's front-line sales team, who worked tirelessly to secure our future home. Working with you and for you to ensure everything goes to plan, she exceeded our expectations in every aspect. Rebecca walked us through the bigger picture down to the finest details, explaining a number of options available that Avant offers to support the sale of our current house and reserve our dream home. Well after walking into Avant’s sales office just 2 weeks ago with a pipe dream, Rebecca made it reality. In a world where we have all reduced our expectations towards the service many industries deliver, Rebecca is an exemplary example that great service is alive and kicking. If you're looking for a new home, something just a bit special with a company who offer a high-quality service and are experts in their field, speak to Rebecca of Avant Homes, Waverley Rotherham.

Rob · 2 February 2023

★★★★★ 4/5

Trustpilot

Nice design shame about specification

Today was our second visit to the Waverley development, the sales advisor had kindly arranged for us to view a Tambrook which had previously been a show home.Whilst we like the design of the Avant homes we are disappointed with the specifications, there isn’t much choice on upgrades eg kitchens, doors, shower types, unfortunately the quality of products on offer are not of a very high standard in our opinion compared to competitors we have recently visited in the past couple of weeks. We understand it is fine to offer a standard product, from our perspective we are home owners of 43 years looking for our 4th property and down size slightly to cut down on maintenance. Unfortunately the quality & choices do not match our expectations.

Mrs · 31 January 2023

★★★★★ 5/5

Trustpilot

A great experience this weekend at…

A great experience this weekend at Strawberryfields, we were greeted by a friendly and knowledgeable team. Nicola helped us with our initial enquiry and confidently answered all our, many questions making us feel confident to make an offer, which has been accepted, we really looking forward to working towards completion with Nicola and the team at Strawberry Fields, thanks for your patience this weekend guys.

Brian · 26 February 2024

★★★★★ 1/5

Trustpilot

Here we go again

We have had nothing but issues since we moved in in October 2015. Three major leaks (one prior to us moving in!). That is just for starters. Our boiler is constantly loosing pressure each and every plumber how comes out questions the location of the boiler and water tank, separated as they are by two floors. We recently put in an insurance claim for what we thought was water damage after our washing machine leaked. Turns out that was not the issue. After knocking a hole in the tiles in the downstairs toilet the plumber found a leaking pipe. His conclusion - it’s been leaking since the house was built.

Niki · 24 January 2023

★★★★★ 5/5

Trustpilot

Excellent, professional customer service with a personal touch

Angela has provided an excellent service from the first time we met! Very friendly, honest and professional with excellent communication throughout. Angela is extremely knowledgeable, approachable and thorough. She has made the process so far easy and enjoyable, working with a personal touch! I am very excited to work with her throughout this process. Thank you so much Angela! You are an asset to Avant!

Deena · 25 February 2024

★★★★★ 3/5

Trustpilot

Was busy with previous appointment but…

Was busy with previous appointment but looked around show home alone and was impossible to scale to size of house we was looking at. Finish was poor on some key stuff too and with no one to chat with was hard to ask why that was left looking so ugly. Went outside to look at house next door and up where plot may be and then left as pretty sure it’s not right for us. Never been in a show home before but after reading online about what to expect I suppose I had high expectations.

Mrs · 23 January 2023

★★★★★ 5/5

Trustpilot

Andy Jones

Andy Jones. Friendly, helpful and very good at his job. Finish was very neat and professional.

Chris · 12 December 2024

★★★★★ 1/5

Trustpilot

Last Resort & Call For Help.

Last resort - Poor customer service. In July 2021 my garage started flooding whenever there was heavy rain, not just a puddle, we’re talking several inches of water.Although it has been acknowledged multiple times, the Customer Service team have failed me as a customer at resolving this issue. Subsequently my integral garage keeps flooding and holds water of several inches. I have been promised a prompt resolution on several occasions but never hear anything back from Clair Wakefield or Nikki Whitfield. I have been ignored for up to 4 weeks on multiple occasions despite being promised a response by the the end of the week. Nikki Whitfield is happy to keep compensating me for the damage caused to my personal items on multiple occasions but has zero urgency to get the root cause of the issue resolved. Nikki and Clair’s inability to provide basic levels of communication / customer service represents Avant Homes in a poor light and has influenced my view on never buying an Avant Home again.I have been patient over the last 18 months and they have taken advantage of this. I was very understanding of the issue and allowed them time to resolve it. Not once have they proactively communicated with me. On the rare occasion they do answer the phone, I’m always advised that Clair is on her lunch or on the phone. I have evidence of all calls, 35 attempts on one day!I shouldn’t have to fear my property flooding every time it rains and I should feel valued as a customer that the business cares. I was most recently promised that this would be resolved before Christmas. Despite ringing, emailing and texts since then. I’ve had no response or update from Clair or Nikki. It is important that customers are aware of the standard of experience from customer services.I write this review as an escalation to seek help from Nikki Whitfield’s superior to help me stop my home from flooding, as Nikki has not been capable of achieving this.

Liam · 19 January 2023

★★★★★ 5/5

Trustpilot

Georgia responded quickly to our…

Georgia responded quickly to our enquiry and managed to arrange an on the day appointment with us. She also went above and beyond and contacted another site to arrange for us to visit the show house similar to the house type we were interested in on the same day. Georgia was very proactive, professional and knowledgeable and was a pleasure to deal with.

Rebecca · 2 April 2024

★★★★★ 1/5

Trustpilot

Avant the cowboy builders

Do not be fooled by the banners outside the marketing suites, customers are not satisfied. Actually, customers are very unsatisfied. If I could give less stars, I would! Homes are very poorly built and will not only come with snags but they will come with incompetent, unsafe 'finishings'. Then when you do meet to detail your 'snags' you will be fobbed off. Fobbed off to the point that you have to file a complaint. Customer services do not give any regard to complaint procedures and do not care about responding to you or providing any updates. I am currently 5.5 months into a complaint process and I have no indication about any progress. The issue I have most recently complained about is my garden which I paid extra to be laid with turf. Turf was laid down, but onto rubble so it doesn't grow. The grass is split and there are holes to the neighbouring gardens. The land is too high to open the bi-folds correctly which means the grass gets ripped when you do and this can in turn lead to damage to the bi-folds. I recently submitted a concern about a security issue, which you think would be very important to Avant. Think again. When you see those banners at the marketing suite about customer satisfaction, I advise you to RUN away. You will be left with anxiety, stress and absolutely gutted to have parted with your hard earned savings with such a shambolic company. I was one of the unlucky ones when I first moved in, I was battling with a 2 week old newborn baby whilst argumentative site managers tried to fob me off. Including an issue with drains where when discussing with other residents, it transpired that the builders put their rubble and tools down the drains. If you walk around the site, you can see that they have tarmacked over the drains as well. They don't give any notice to this though, of course wipes are the problem. Do not be fooled by their hypocrisy. Otherwise, once you complete you will be left with apathy, no consideration and they won't answer your correspondence. It is a huge contrast to the nagging Avant calls you receive prior to exchange / completion. They literally do not care.

Kristy · 17 January 2023

★★★★★ 1/5

Trustpilot

Berry Hill Mansfield

Berry Hill Mansfield Reserved a house in March 2022. The quality of workmanship is horrible. There are plastering defects everywhere! Our laminate floor sinks, broken bricks outside. The list is endless. We were told that all the remedial works would be completed on December the 16th. Not one person turned up. I chased this up and they told me no one was coming, something had been messed up on the system and would book me in for Jan 12th 2023. Today is that day, and no one has turned up - AGAIN. Never EVER buy from this company. They are fraudulent and the worst company I've ever dealt with.

Nahnah21 · 12 January 2023

★★★★★ 5/5

Trustpilot

Honeyman park no.17

We have just put a deposit down for a kelso at honeyman park. We are so excited! The journey has been stress free and our sales rep Jacqueline McPhee has been brilliant. She is always on hand to help and has communicated every step of the way. Jacqueline has made this process smooth for us. We can't wait to move into our new home :)

The · 22 November 2024

★★★★★ 1/5

Trustpilot

Even 1 star is too much

Even 1 star is too much. they have been deceiving us for months and they are not producing any solution. On the day we bought a house, they haven't fixed a lot of the problems they promised us they would do in a few weeks for 8 months! I have never seen such an irresponsible company. Everything is great until they get the money from you. then you have no interlocutor and your problems are unresolved! I've never been dissatisfied and not happy!

Büşra · 5 January 2023

★★★★★ 5/5

Trustpilot

Croftside Quarter

Georgia was brilliant from start to finish when we bought our first home on the Croftside Quarter development. Nothing was too much for her to do to help make the process as smooth as possible. Georgia was really informative and regularly provided updates with the building process. Anyone who has Georgia through this very stressful process is lucky. Thankyou for all your help

Millie · 25 March 2024

★★★★★ 5/5

Trustpilot

Piotr Tryjankowskia: a five-star site manager at Wilbur Chase

We have been living in Wilbur Chase, an Avant Homes development in Ruddington, for a few months. We highly appreciate Piotr, the site manager there.Piotr always carries out his work responsibly, as seen from his timely response to our requests for resolving snagging issues. We are confident that all the issues that follow can be addressed thanks to his dedication and reliability. For example, when we encountered difficulties in installing the washing machine, he did not hesitate to give us a helping hand though his working hours had just ended.Working with great passion, Piotr is a very approachable person who always smiles brightly whenever he meets us. Therefore, we feel comfortable when we seek help from him. He also patiently explains what follow-up action is needed and swiftly offers solutions.We believe his sense of duty and commitment makes him an outstanding site manager much needed by the company. We wish him a promising future in his profession.

Mr · 21 December 2022

★★★★★ 5/5

Trustpilot

A big shout out to Julie Dickenson…

A big shout out to Julie Dickenson regionalSales advisor based at Wilbur Chase development, Ruddington, NottinghamI am in the process of buying my home and could not be happier with Julie and the process so far. She is incredibly professional, supportive and is very good as a liaison between site/construction and client. She answers queries quickly and efficiently and goes out of her way to help if she can. So, I feel secure knowing she is there and around to answer any queries. Thank you Julie

Janet · 16 December 2022

★★★★★ 1/5

Trustpilot

Promise you a dream home and leave you disappointed

Reservation:The nightmare started before reserving the house. We were made promises of completion dates that never happened. We know that things could change so why make promises that can't be kept.We had been shown the house style we wanted at a different site and it had everything we wanted so just before we were about to reserve, we were called to the sales office to tell us the specification had all changed since a Persimmon's director had been taken on.It went downhill from there.The house price stayed the same yet most of the extra's that we loved about the original house were taken away for more basic styles.We could have cancelled but we had been pushed in to selling our existing house quickly and renting short term so we were stuck and had waited for so long (over a year) to reserve. We really wanted the location so we persisted.We asked customer care for the boiler to be moved closer to the wall in the utility so we could box it in a cupboard, the same as the show home we originally looked at and they agreed this.Demo Day:We were specifically told, that we weren't allowed to point out snags during the walk around as this wasn't the time for this. (we still did point out some big snags).We asked if they could leave skirting boards off so we could get flooring down in the kitchen without having to damage the walls, they said they can't but they would put them on loosly.Completion Day:Our removal van was waiting outside the house ready to unload our furniture and then we were notified the money had gone through. At this point, all Avant staff dissappeared. We tried to contact them and walk around the site but no one was around. 45 minutes later and the removal van still sitting there charging by the half hour and they just went in the house, the door had been left open and they couldn't wait any longer.Eventually, a call from the Avant sales person to tell us to let ourselves in and there would be no key handover and she would see us another day.Also, the boiler hadn't been moved as agreed.Skirting boards weren't on loosly so all of the walls were damaged when removing them.Spot lights all downstairs all wonky and not aligned.After care:We asked about the boiler move and all they said was sorry, I know we agreed but the workmen didn't move it as promised so nothing we can do.Bath, sinks, shower, toilet and banister all not per the specification and of much poorer quality (and a lot cheaper) but they say they are like for like so tough luck.The bath inside is much narrower and none of the family can use it. Pointed this out but they don't care.Asked why the skirting boards weren't on loosly as promised, again sorry nothing we can do now. (that we have your money).All spot lights had to be moved, luckily the Avant site manager organised this otherwise we would still be waiting.In 6 months, I've lost count of the number of site managers leaving due to how Avant is now being run. The original Avant site managers at least tried to help.Some snags were dealt with initially but now there's little progress. You only get progress if you threaten them with legal action. Everything is a battle.When we listed the outstanding snags to customer care, we were told we didn't mention them on the home demo so touch luck. (even though these specific snags we did although the old site manager didn't pass them on).The patio window has been replaced twice by Ramage windows due to faults and they are now refusing to replace it again (even though it's faulty) as it falls in with their guidelines.It seems now, Avant are just trying to get out of doing anything and we know if we mention any more snags it's a new battle.Most of the houses on our estate are different specifications as they keep changing the spec as the new houses are built.Just to add, one house that was built after ours was built with the old specification. The owners knew one of the directors and got special treatment. They had their whole house changed (4 bed knocked in to 3 large bedrooms). Shame Avant forgot to ask for planning permission so the council were straight round to investigate. They were trying to get away with the changes and hoping no one would notice. All sounds a bit dodgy to me.Avant used to be a good company, not anymore though. It's going downhill fast and most of the staff are leaving.

MarkM · 14 December 2022

★★★★★ 5/5

Trustpilot

Great customer service and attention to detail.

Although the house wasn't suitable for our needs, the customer service provided by Naomi was amazing. Genuinely took an interest in our needs and very knowledgeable with schemes available. Thank you.

Catherine · 9 March 2024

★★★★★ 5/5

Trustpilot

Well done the Avant team

The Avant team here in East Kilbride made the whole process of selling and buying a home as straightforward and as stress-free as possible. Moving house is always stressful but Avant did their best to minimise this. Their follow-up and de-snagging service cannot be faulted. We are extremely happy in our new home and comfortably settled. Every new house has minor faults, some caused in the act of moving furniture and some by the builders but we made a checklist of every fault and indeed they have all been corrected by top-class professionals. One option is to employ a professional de-snagger (yes, this is a thing!). I never want to move again, but I would trust the professional and homely Avant people to assist in this process. A’ the best to our Avant team!A few tips:* Maintain contact with your moving team and let them know of any concerns or worries. I think they have seen everything and have a solution to most problems. * Make sure that your house purchase is what you want or need. There is no reverse gear. * Always be polite and friendly to the team. They are, after all, human and professional, but everyone responds better to a friendly and supportive attitude!

Peter · 2 December 2022

★★★★★ 5/5

Trustpilot

Lewis at Avant Homes (Greenlock Place)…

Lewis at Avant Homes (Greenlock Place) was extremely helpful and informative during our visits to the site. He was able to answer all questions and came across as extremely knowledgeable about the property development and surrounding areas. Lewis was honest and transparent when discussing financial options. All whilst navigating our very young children during the appointment. Highly recommended. Thank you, Lewis.

Nicole · 11 April 2024

★★★★★ 5/5

Trustpilot

Amazing sales agent at Bradley Point

The sales agent at Bradley Point has been amazing, friendly, professional and accommodating to us and our boys, throughout the entire process, they have given us advice and kept us up to date with where the build/fixings were at at all times. Now just waiting to move in to our forever home 😁Thank you Bella.

Victoria · 24 July 2024

★★★★★ 5/5

Trustpilot

I am very happy with my new build flat…

I am very happy with my new build flat in Glasgow! Linda and the team were very helpful and responsive. I had lots of questions and needed some extra information at the beginning and the guys were very patient and always provided quick support. If I was to buy a house in the future I would probably go for AVANT again.

Daria · 28 September 2020