Avant Homes North East Chester Le Street reviews

★★★★★ 5/5

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Recently visited your Peerfields site…

Recently visited your Peerfields site in Chilton, the show homes etc are all complete now and I chose my property from plan and brochure. Once allowed I viewed internally (stud walls), I fell in love with the house immediately!Joanna on site has been a star to say the least! She has helped me every step of the way, we’ve even sat on the floor in the sales office, looking at samples etc! Honestly, I couldn’t have asked for a nicer more efficient person to help, I’m a nightmare at making decisions! The choices I have made are lovely and excellent quality! I love the tiling, fittings etc and my kitchen is stunning! Now the walls are in Joanna and Gary (the site manager) have shown me inside, I LOVE IT EVEN MORE! They are so friendly and helpful, nothing is to much trouble, even out of normal working hours. Joanna has helped me throughout with paperwork, introducing me to Avants mortgage people and solicitors, which I feelhas made everything run smoothly and I’ve had very little input, they literally do everything!! I would 100% recommend Joanna and her team! Thank you all so much!

Victoria · 27 June 2022

★★★★★ 5/5

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Outstanding Sales Rep

This review is purely on customer service which we received from an outstanding sales rep who went above and beyond. Her name is Patricia Anderson. She spent ages answering our questions on the Sheltone site and explained the buying process in detail. When I had trouble getting through to another development to view a show home, Patricia contacted them herself and made us an appointment. She answers texts and calls promptly and is always happy to help. Patricia is a credit to Avant. I hope the rest of our buying experience goes as well as our initial interest has, all thanks to Patricia, who I feel we can depend on to help us in our search for a new home that will meet our needs.

Lisa · 27 June 2022

★★★★★ 5/5

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Fantastic service

June was amazing, explained everything in great details and left no stone unturned!

William · 8 November 2024

★★★★★ 5/5

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Fantastic Value and Fantastic People

My partner and I reserved our property in May 2021, and with us all being at the back-end of Covid, we expected some delays along the way. There were shortages in materials that extended our wait. Our completion date was set as the end of August 2021, but we actually moved in in March 2022. Avant were a little slow to give us updates on what was going on, but since we have moved in they have been nothing but brilliant. The site team here in Collingsgate are attentive, and get any snags that you may have sorted pretty quickly. The team are friendly and always ready to help.Although I understand there are different circumstances for different people, I think when buying a home (let alone a new build), you have to adapt your expectations. I know its an exciting time and you just want to get in, but things happen along the way that will inevitably cause delays. As long as your calm and understand the above, you'll be absolutely fine.Overall, we couldn't be happier. We live in a 3 bedroom detached home on the cusp of the national forest. Its quiet, and value for money is great.

Freddie · 21 June 2022

★★★★★ 5/5

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Joanne Love has been an amazing help…

Joanne Love has been an amazing help supporting our reservation at Highstonehall! She has been really supportive, knowledgeable and very kind to my daughter, which left a lasting positive impression. We initially visited Jackton and spoke to Louise, who was also so helpful.Both interactions have played a big part our our decision to buy from Avant Homes!

Kerry · 15 April 2024

★★★★★ 5/5

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Lewis at Greenlock Place was incredibly…

Lewis at Greenlock Place was incredibly helpful during our recent visit to the showroom and available properties. He was very knowledgeable about the site and local area which was super helpful as people who aren't from the local area. He was everything you would expect from someone when making such a big purchase as a new house.

Saffron · 15 April 2024

★★★★★ 5/5

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Furlong Park ,Doncaster

Thanks to James Setter and Rowan for the professional support and care given to us when we moved into our new home in Furlong Park, Doncaster. 3 weeks ago. There are always snags to be sorted out with new builds and we have received excellent service, nothing has been too much trouble. Questions have been answered promptly and minor problems solved in what has been a very busy time during the run up to Christmas.

Kath · 24 December 2022

★★★★★ 5/5

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Angela was really knowledgeable and…

Angela was really knowledgeable and such a lovely welcoming person.

Ste · 15 December 2024

★★★★★ 5/5

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Second time with Avant

Very helpful consultation. Good local knowledge.

Deb · 21 May 2026

★★★★★ 4/5

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Plot 117 trinity fields

Holland · 4 June 2026

★★★★★ 5/5

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Olivia at Waverley development

Olivia at Waverley development, has been very supportive and has supported me to reserve my lovely home. Olivia is an asset to the avant team, she has been very professional, and an overall lovely and caring person. Olivia’s customer service skills deserve more than 5 stars.

Zara · 30 September 2024

★★★★★ 5/5

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Best new build purchase experience

Fiona, the sales advisor and Adam, the site manager was undeniably awesome, super knowledgeable and supportive. Pavilion acres new build experience is everything buying a new home purchase should be and so much more, ease, serene environment with proper guidance each step of the process, thanks to Fiona and Adam.

Ugo · 22 July 2024

★★★★★ 5/5

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Vanbrugh Gate...helpful staff and team.

The sales team on Vanbrugh Gate, especially Julie, have been excellent. They have gone above and beyond their normal activity to help us to move to our new home. The site manager (Jason) is very helpful and has ensured the house has been accessible throughout, despite having restricted space on site and tight turnaround deadlines.Can't fault the team at Vanbrugh Gate.

JG · 17 December 2023

★★★★★ 5/5

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Brilliant personal service

Brilliant personal service. I recently moved in to the Furlong Park site in Doncaster. James has been outstanding throughout the waiting process with constant updates and a wonderful manner. Always happy to help. A few snagging issues, as to be expected, but really prompt resolution despite them being under pressure. I know people will always have different expectations moving into a new home but the staff on site here have been wonderful. Thanks again, James, you’re a star!

Judi · 28 June 2022

★★★★★ 4/5

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As with all builders

As with all builders, you will experience delays, and yes you will have snags,.and stupid faults.On our site, Alex,Del and his team have been amazing , the team are soo approachable and would go above , to make your home a.home, to get your snags sorted, and.if we have any issues in.the future, Id like to think they would still help, we love the house and the estate is lovely.

Miss · 20 April 2023

★★★★★ 5/5

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Personal Review

We've had a shocking experience with Avant since buying our home but this is a well done to Adam Kniveton. He has visited our property twice now to finish up work. Does the job he says. Explains what he is doing. Good communication. He cleans up after himself. He even played with the dog and my son who kept on and on at him to play. Thanks Adam.

Charli · 8 June 2023

★★★★★ 5/5

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Vicki at Brompton mews is amazing

Vicki at Brompton mews has been extremely accommodating and helpful, given the stresses that come with buying a new home she is always on hand to answer any of my questions. After encountering some teething issues with the solicitors partnered with Avant homes she was immediately helpful, eased my worries and rectified the situation. An asset to the team.

Rachel · 4 November 2024

★★★★★ 1/5

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Update after nearly 18 months please read this could save you some heartache

I though I would hold off from writing this review to give Avant a fair chance to rectify reported issues.I have lived in my new build Bar lane development knaresborough for just over 6 months now.I have lived in new builds before, so I expect the odd bit of cracking bulges in paint etc, Though nearly 50 items were reported from water leaks to creases in carpets, dented sink,cracked bath panel, extremely poor paint work ( I have used 1 kg of filler so far and probably need another) paving slabs subsiding outside my front door, front door not sealing correct, patio doors not locking correct and seals hanging off, nails sticking out of the fence, parts of the fence hanging off not fixed correctly.Out of these jobs patio door fixed not correctlyFront door oversized seal put in to stop drafts Floor in downstairs toilet fitted but not sealed, spent months with just a concrete floor.Kitchen cupboards realigned but already dropped they just knocked the hinges up with a hammer.Stairs carpet creases been out to it twice now says it needs replacing still waiting.Spoke to Jill on customer services when I was explaining outstanding work interrupted me and said I will have to stop you there you will have to report these as there is no record and was very rude with it.Just wish I could post photos up, you would think twice about your purchase if I could.Now I have wrote my review maybe Avant will get there finger out and try a rectify there poor workmanship and customer service.Now 12 months on finally got the carpet done month 11.Avant replaced some brickwork cannot explain why did not have my consent.All the paving at the front cracked, still not rectified 12 months on.Got a letter saying Avant will not fix any cracks less than the thickness of a pound coin (lucky I don’t have any but be prepared a pound coin is not thin)Having to chase everything again.Hallway carpet took 5 visits before it was fixed Kitchen tiles 3 visits and a cancelled appointment still ongoing.Kitchen cupboards 4 visits ongoing having to sort out myself with kitchen company.Weep vents falling out of brickwork (saying out of guarantee less than a year old)Gable end wood work covered in cement and gaps in the apex ( reported on snagging before handover still not completed or any arrangement to do so Internal door finish so bad, sent the contractors around to decide if it was good enough even so one of there technicians said it was appalling.I will keep posting updates until all my work is put rightUpdate after 18 monthsKitchen still not finished Paving slabs at the front of the house still broken Aco drain smashed deemed not fit for purposeDustbin wagon went through the drain cover on the road replaced again with plastic oneRoad been dug up again as all the drains are wrong People have had enough and already selling there houses.I think it’s time the government revoke all there planning permission until all outstanding works are completed

Kevin · 18 February 2022

★★★★★ 1/5

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Ignored over damage claim

Because of incorrect road markings/signage, my wife had a car accident near the Avant Homes Ambretone Park development. The Council informed us the road was under Avant’s responsibility so we contacted Avant to claim back the cost of damage to our car. After an initial email response there has been no further contact despite repeated emails and phone calls. They seem to be ignoring me hoping I’ll drop the claim.

Luke · 15 April 2024

★★★★★ 1/5

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A deeply disappointing experience from start to finish, Avant Homes, Merlins Point, Lincoln

Pre-sale promises vs reality

Natasha · 21 May 2026

★★★★★ 1/5

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Avant homes highstonehall

Graeme · 28 May 2026

★★★★★ 5/5

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5 star service

We have recently moved into a new build properly in Hawthornden and couldnt fault our experience with AVANT. They have been exceptional at communicating throughout the whole process and reassured us with any questions I’ve had.Pamela Cassie at the sales office is amazing and couldn’t be more helpful. She done everything she could for us being first time buyers and the house is everything we dreamed of. A complete 5 star service from start to finish and Val has been great since we moved in helping us with any issues.

Siobhan · 7 January 2022

★★★★★ 5/5

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Greenlock Place

I have been in constant communication with Lewis at the Greenlock place about purchasing my new home, Lewis has been nothing but helpful and would recommend his assistance to everyone, he has been exceptional with all the information provided and responds in a quick manner. Thank you Lewis

Bethany · 15 July 2024

★★★★★ 1/5

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I wouldn’t recommend Avant to anyone

I wouldn’t recommend Avant to anyone. This is the second time we've bought an Avant house and the after sales service and is so much worse than it was 5 years ago. You have to report your snags multiple times and then go over them time and time again with so many different managers and yet very little actually gets done. Ellis Kitchens are poor quality and you can’t get them to repair anything. Everything is an uphill struggle with Avant. Complaints don’t even get you further. The complaints process is ineffective as nobody at Avant really cares once you’ve completed and paid for the house. If you do buy, be prepared for a lot of stress, lots of broken promises and a long painful journey of fighting to get all the issues in your house put right. I won’t ever buy from Avant again.

AM · 11 November 2021