Trusted Agent profile · Chester Le Street
★★★★★
1,804 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,804 reviews on two platforms, including 5 Google reviews rated 3.8.
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Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Vicky and Lesley
We moved in to our new house today . Words couldn’t explain how happy we are . Thank you to everyone at Avant through out journey . Especially Vicky who has been a great great support to us .we don’t know what would have happend without your support . Thank you so much Vicky ... you are an asset to the organisation and keep doing the good job ..Thanks also to Lesley for all moral support and being really great to us ....
5/5
TrustpilotAvant Homes.
Cadley Village, Swadlincote.First time buyers.I must say, Avant have been brilliant with myself and my partner soo far, our sale advisors Jack Robinson was our first point of contact and has been throughout our journey soo far, such a friendly and helpful guy, hes made the process soo far a lot more fun and relaxing than we anticipated! We arent fully aware off whats involved in the whole process and learning as we go, but the team at Cadley have been great, we recently went through our checklist with Micheal Coles, he went thorough all documents clearly and made sure we were all up to speed ready for the next stages of our purchase.We hope this relationship and experience continues throughout the duration of the development and up to completion.We have reserved and the next stages are swatches and another view of the show homes with Jack, we can’t wait.Thanks again to Jack and Micheal for the support and help soo far.
5/5
TrustpilotAvant homes works to satisfy customers…
Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries
5/5
TrustpilotWakefield, City Fields- Excellent experience from beginning to end
Wakefield, City Fields. We have had a great experience from beginning to end, of course there have been challenges along the way due to current situation but Avant has always been supporting us.The day that we entered the Marketing suite and met Kelly we had been day visiting other developments from other builders, and Kelly really made a difference. She welcome us warmly and respectfully, and had genuine interest on answering all our questions and concerns. Speaking with her we felt that we could trust Avant. Next day we came back and booked what it is now our beautiful home.There were many delays through the process, from August to December and finally January, maybe we would have appreciated a bit more certainty during the process, but I guess that no one had that at all. The specifications changed during the process but Avant made sure that we got what we had signed before these changes. Kelly and Olivia helped us very efficiently with this.When Clare started to look after our case, everything was also very good, good communication and willingness to make the experience as good as possible.Only thing that I wouldn't recommend is Avant solicitors, Emsleys, lack of communication and explanation on the steps to take, I felt many times that they thought we should be the experts and not them. Once we moved, Rob and Luke made sure that everything was as we asked. We hired a professional snagger as we know very little about construction! The feedback from the snagging was very good, the number of snags found was quite below the average for a house like ours. There were some things that needed to be fixed, and Luke, the site manager, acknowledge them and has taken very quick action to fix everything that is needed, showing very clearly his aim to deliver the best quality to his customers. Well done Avant team, we are so happy in our new home!Teresa & Blanca
5/5
TrustpilotJames at City Fields, Wakefield
We went to visit City Fields development in Wakefield and we were greeted by James.As first time buyers we didn’t really have a clue what to expect or what we were doing really but James put us at ease straight away. He gave us the number of a financial advisor to speak to and kind of see where we were at and we ended up coming to see James again the next day to secure our house.The experience so far has been super easy and fast and James was just really helpful and friendly. Would definitely recommend speaking to him if you’re looking at Avant homes.
5/5
TrustpilotJames was very helpful and informative
Hi Jo, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
2/5
TrustpilotDefects, scratches and carelessness - Hawthornden, Rosewell - Plot 53
When I first stepped into the Showroom, I was taken aback with the design, layout and specification. Everything with the first meeting with them give me a good vibe that this was a company I wanted trust with my family’s future.We were given a deal of free flooring and a reasonable offer to purchase our current home and it was a good offer, but they wanted a response by close of business that day. We declined as we could not decide our future within that timeframe.Over a two week period my wife bounced back and forth with the sales manager who was trying to understand why we backed off. Once it established that we were scared off due to the hardball sales tactics they came back with a deal that was better than the last and this time, gave us a full weekend to consider. We agreed and were due to move in last week of Oct 2019.We also decided to change our initial carpet choice and the Sales rep told us this would all be taken care of.Scottish Power (SP) were to set up the gas meters and it just so happened we were with SP in our then current house. We phoned them up one day in mid Oct to inquire on how we cancel energy for our old house and then they asked us about our new property. After 15 minutes the SP rep told us the precise date the gas meters would be installed in our new build which would be 11th Nov. We called Avant who stated our house would be ready for the end of October.A few days before the end of Oct, we get the call that the gas meters were not going to be installed due to “miscommunication” between them and SP. This therefore would mean that since our move out date was now set in stone we had little notice to find alternative accommodation and would have to put our things into storage.We did manage to get Avant to pay for the storage costs but they was no compensation for the time and effort we had to put in due to their lack of communication with SP. There was a great lack of empathy in the email I received from their area managing director on this point. By mid Nov, we moved into our Avant home to find ourselves with scratched windows, the wrong carpet installed (after being told it would be taken care of), a metal rod sticking out of our grass, a front door we struggled to open, a ruined stair banister, chipped bricks, tiles, kitchen veneer and a really bad paint job. A really bad finish to what could have been a wonderful home.I had a snagging list which I used for our last home (new Cruden build with 15 snags) but found 150+ with Avant initially.Remediation started right away but it was gruelling. A lot of fixes were botched also. A dented fridge door panel replaced with an even more dented fridge panel as one example.Once COVID hit, this process (quite rightly) stopped and during lockdown I had the opportunity to really get to know the house and its issues and added a further 39 snags to the list. I also found another 40 but there were quick fixes I could do myself.We waited until about mid-July 2020 to give Avant a chance to restart their operations before we chased them on our snagging list. However, they seemed to change their tune on what they were willing to fix. Especially the 39 snags I found in the early days of lockdown saying it could have been us (it wasn’t). They also refused to replace one of the living room windows as the scratches were not bad enough despite being all over the window.At this point, we felt we had no choice but to put ‘Do not buy Avant’ posters on our windows. Regrettable, but it was the only way to make them listen to us.After this episode, things got moving again in Aug and we even got the carpet replaced.But by Sept things slowed down again so I started chasing them periodically on the outstanding items. It was extra work for me and the only way to make them act.We did eventually get our front door replaced by Dec which was a big win (it did not sit right in the frame and damaged the bottom of the frame after some use)To date I’m left with a few snags including scratched flooring in each of the bathrooms, and kitchen area, the living room window has still not been replaced despite raising within the 10 days (I just get quoted NHBC guidelines that somehow minor scratches all over the window are ok), (other residents have had lots of windows replaced too) and a driveway with chipped bricks and not flush with the drainage channel.It just feels I’m getting ignored now.I’m also left with a lot of things I have to live with, the plastic surgeon (who seem to visit a house on the estate weekly) can only go so far. And I’ll be left with more expense as I attempt to fix up the house over the years.Avant did fix a lot for me but still have a little way to go to make up for the sub-par product they handed over to me.All in all, you will get a nice home from Avant but only if you are willing to chase them considerably, live with some defects and fix things yourself which I’m now facing.
2/5
TrustpilotCovid was a real wake up
Covid was a real wake up. Building finish was and still is appalling. Told by a Building manager I bought an old Building and had to put up with the rustic look.3 years on..no help recognition. I have holes in walls and bad mastic and cement. Inside is poor workmanship. Last home and so so hurt.
5/5
TrustpilotPlot 153 city fields Wakefield
Plot 153 city fields Wakefield Just to be clear this rating for the after care team and building site management at Wakefield city fields We had a very bad experience through the sales process which left a very sour taste to say the least with incentives being removed at the last minute and pressure and upset added prior to the move and that won’t be forgotten!! however.....Amazing care from the team on site, anything we’ve reported we’ve had fixed or the fix has been ordered. Amazing friendly and personal experience, site manager Mick and assistant Elaine have been very comforting and open and honest throughout which is all we’ve asked for given the Avant standards of honesty we were promised and didn’t receive prior to moving in.Neil was sent to work on our snag list, going above and beyond to be friendly and informative so if he can have a pat on the back as a result that would be great.Zoe and Craig we met recently in the after care team, really friendly and helpful I must say we needed some convincing after all the upset but the names above have helped improve our experience. Moving day was awful and caused tears as we had to find our own carpet and flooring which due to the rush wasn’t complete or to the standard we signed up for initially by Avant before it was removed (dangle incentives and take them away once you’re committed), petty things being either removed or not included that we were sold at the start ruining our home demo, not the avant dream we always wanted but we’ve been looked after since and that’s cheered us up.Can’t say enough about the aftercare and building team, they should be praised for turning around a bad situation caused by lack of clear and honest communication through the sales process. We love the house, our kitchen and Bi-folding doors would be the favourite part.
5/5
TrustpilotA big thank you to Jane and Richard at…
A big thank you to Jane and Richard at The Deacons Meadow site, Uppingham. The Best new home build I have ever seen. Nothing was too much trouble for Jane and Richard and the finished home exceeded our expectations. Cannot recommend highly enough.
4/5
TrustpilotThe entire reservation process was… CAROLINE GOLDIE DESERVES SOME FLOWERS 🌹 FOR GOOD CUSTOMER SERVICE DELIVERY.
The entire reservation process was great as I and husband got answers to all questions, Caroline Goldie deserves an award for an excellent customer service delivery, she was very detailed and put us through on all we needed to know as a first time buyer, she deserves some flowers 🌺.
Hi Mavin, thank you for your positive review. We appreciate your feedback and are glad your experience with us was positive. We will be sure to pass your kind words on to Caroline. Good luck with your new home!
5/5
TrustpilotSo helpful and friendly
Jacqueline was so helpful and friendly. Allowed us to view the properties at our own pace and gave us loads of information about the properties, development, prices etc and answered all pur questions. Has made the beginning of our journey searching for our home very easy and I'm looking forward to being back in touch with her.
1/5
TrustpilotTheir Moto is "live differently"
Their Moto is "live differently"We moved in our new home on the collinsgate site, Coalville.On the day we moved in the house had not been cleaned properly, we thought this is a poor start as the house is supposed to be inspected by 3 different people. We have found various of faults with the house ranging from the main bath needed to be replaced ( this took 3 attempts) the stair newel post is 10mm out of level and still needs to be resolved. Alot of glass in the windows was scratched, now replaced. The garden wall had to be partly taken down and rebuilt due the the wall being out of level and the top coping not level with each other. The door bell which we upgraded still isn't working, we have been move in for 9 months. Kitchen wall units are twisted, they have been out twice to fix these and they have failed on both occasions. Customer service I don't find helpful, I told them the radiator in our relax area was too small, it took 2 different plumbers to agree. They have built a stone wall for our boundary but it's that close to the house you can't walk through the gap. These are just a few examples of the poor workmanship and lack of attention to detail. Avant homes have had 6 months to put our house in the state it should have been when we moved in, we are still waiting for work to be finished so like Avant say "live differently", . You pay a lot of money for these houses,simply not worth it
1/5
TrustpilotForget the Sales staff..tell me about the quality of work.
These amazing reviews are all about how nice and helpful the sales staff are....that is why they are employed as sales staff.I need to know about the build quality and how the company responds when there are snagging problems or worse...and all the sales staff have moved on to the next project.
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotRecently urgent issues resolved immediately
Recently I've had urgent issues with plumbing and a door not locking, Avant did an excellent job especially Shelby, in getting technicians out immediately to resolve the issues. The locksmith came out Sunday as soon as I reported the issue, Matthew the locksmith also did an excellent job.
5/5
TrustpilotPenicuik Development - Andy Jones
Andy Jones came to do work on the property and was absolutely superb. Did a number of little jobs all in one go and was very friendly and got everything sorted very quickly and very efficiently. Guy was a credit to the company.
5/5
TrustpilotOdette’s Point
Odette’s Point - Keighley.Buildings are fantastic locations and the estate has real character.More importantly the exceptional level of customer service I’ve received from Abi is 10/10. Lovely young lady and a true professional, Abi was really welcoming and the level of detail she has provided was excellent. 5* Customer Service.Highly recommend!!
1/5
TrustpilotEven they don’t deserve a one star
Even they don’t deserve a one star highly not recommended this company Customer service is really bad nobody cares they don’t work too long workers in this companyIf you talk somebody today next two months later it will be gone that workers Let me explain my problem explain myWe move in to plot152 swaffham house in 2019 begin in January New build brand-new houseAnd we find out door scratches on main doorsAnd I report to the site manager which is who work for our Avant he bring someone he says they will spray the doors which is plastic doors Site manager Vince byrne he didn’t put on the system what ever it’s not my problem end of the day at the time they fix the doors it doesn’t come from my pocket it is Door is paint he paid from the company money on the head office they told me is not on the record this doorSo paint coming off now 2020 year after also report to the NHBC they’re not taking any action Avant home told the NHBCThis is the message from NHBCAfter the meeting the builder was contacted, and reported that they thought the door had been cleaned with an unsuitable product by the homeowner.The NHBC are unable to determine the cause of the discolouration and do not know how the door has been cleaned. Therefore, this item is beyond the scope of the Resolution Service.We never use unsuitable products for the door they don’t won’t do Because will cost money for them and +house still WarrantyMy another complainKitchen doors when is rain water coming in they didn’t fix that as well good news NHBC except this complain they will put right hopefully soon as possibleDon’t buy house don’t waste your money 👎🏻👎🏻👎🏻
5/5
TrustpilotBrompton Mews
We are first time buyers and moved in a few weeks ago. Peter made the process as smooth as possible and kept us up to date with any developments. Peter was friendly and answered all questions we asked.
5/5
TrustpilotBrecks Lane
Brecks Lane - Advisor JaneWe visited brecks lane as first time buyers and the first site we have ever visited. Jane was great at giving us pointers and promised to keep us in the loop with upcoming changes to the site. Great first experience and looking forward to speaking to Jane more!
5/5
TrustpilotLaura is Avant’s biggest asset!!!
Laura is for sure Avant Homes’ biggest asset! She is amazing at her job, always goes above and beyond and has incredible attention to detail. She certainly made our experience with Avant and our new home a lot more enjoyable. Thank you for all your hard work and always trying your best to help, Laura. We very much appreciate it.
1/5
TrustpilotBuyers beware - Happy to take your money......
I am not normally one to leave negative feedback, however I feel strongly that buyers need to enter into any agreement with Avant with realistic expectations.In there marketing Avant claim that the homes are unlike any other and that they do not accept compromises. They also harp on about their Avant Gold Standard, which quite frankly is beyond a joke.We know for a fact that we are not alone in our views, as others have expressed the same. Ever since we exchanged contracts the experience has been worse than poor with little or no communication regarding progress updates. We were initially told a move in date, this was then delayed by over 6 months resulting in the loss of our buyer, Avant agreed to help by Part Exchanging our house, however their offer came in under the valuations given by there 3 assigned agents (Avant advertise 100% market value), the mortgage valuation on our new property also came in lower than the sale price. When we challenged Avant on this there response was "fine we'll cancel the sale then!"The final delays were due to our house not passing the Avant Gold Inspection. On moving in we discovered, damaged door handles, uneven plasterwork, defects to tiles, areas not painted and even missing insulation. In addition the external bricks on the garage were a different brick from half way up. It has taken 18 months to get 3/4 of the initial list done, with most repairs requiring multiple visits due to poor workmanship. The house has been re-plastered the finish was that poor. We have also had issues with the driveway, whenever you turn your wheels it pulls bits of tarmac up, this was challenged and replaced once and the fault has continued. The latest response that we have received from their CEO and MD is that they are not willing to address the issue, as they are satisfied that it is fit for purpose, when we challenged this they had a report done which they are not willing to share the findings of, although conversations that we have had with contractors would support our argument. This lack of Customer Care is something than runs right through the business, even down to the site management who has demonstrated clear examples of sexual discrimination towards females, and has a general attitude of talking down to people. His attitude is that he is not customer facing so doesn't care! Is he not aware that he is talking to customers on a daily basis!Anyway this is an overview of my own experience with Avant Homes and to go into too much detail would take too long!
1/5
TrustpilotM Uysal
I bought a house from Avant Home, and I honestly cannot describe how disappointed I am. I never thought a house could be this poorly built. From the moment I moved in, it became clear that the quality of their work was shockingly bad. Everything from the materials used to the overall workmanship is simply unacceptable.If you’re considering purchasing a property from this company, I strongly urge you to take the reviews seriously. They are not exaggerating. The craftsmanship is substandard, and the finishing touches are sloppy at best. The issues I’ve encountered range from structural problems to cosmetic details that should never have been overlooked in a brand-new home.I deeply regret trusting this company with such an important investment. If you value your money and peace of mind, please take your time to research thoroughly before making any decisions. Don’t make the same mistake I did, choose a company that genuinely cares about quality and customer satisfaction.
5/5
TrustpilotFantastic customer service Andy Jones
Quick, highly professional work completed to the highest standard by joiner Andy Jones at Carnethy Heights, Penicuik. Not only did he complete work as agreed, but also identified other issues at the same time. He logged a follow up job to be completed shortly. Fantastic customer service! We wouldn’t hesitate to recommend him for any joinery work.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Andy.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
