Trusted Agent profile · Chester Le Street
★★★★★
1,804 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,804 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotExperience with Avant Homes
I met with Lewis today from Avant Homes.It was a very informative meeting.Lewis is a very decent well-trained and professional sales advisor.He gave me plenty of time to look at the houses and we set another meeting to look again at the houses which i liked with my husband.
5/5
TrustpilotLaura came to my house at Waterside…
Laura came to my house at Waterside Quarter to fix some snags and wow!! What a lady. There’s not a thing that she cannot do, she is an absolute credit to the company. Couldn’t rate her level of work high enough and with her professional and kind attitude I felt she needed highlighting with a 5* review! Thank you Laura!
5/5
TrustpilotLewis Simms Good review
Lewis was brilliant, helpful and even managed to get us an appointment the same day, very helpful & professional, explained all options to purchasing a new house and deposit options, once closer to the time I will certainly be booking and request Lewis to sell us our house
5/5
TrustpilotGreat Experience at Vanbrugh Gate - Julie
Currently waiting for our completion date at Vanbrugh Gate and Julie has been so so supportive and welcoming to us as first time buyers. She has helped us more than she knows, and the rest of the team have been really friendly and approachable. Thank you to everyone at Avant, Vanbrugh Gate!
5/5
TrustpilotCustomer Support - Joe
Joe was excellent tonight! He remained in the marketing suite answering questions, for a considerable amount of time after it was due to close and was extremely helpful. He was sincere and personable, endeavouring to assist me with all the queries I had.Thank you for the help.
Thank you for the review Adam.Really pleased to hear that your recent visit was a productive one.Rest assured we will be here for you with whatever you need in the future.Thanks againAvant Homes
5/5
TrustpilotLewis was very helpful in answering any…
Lewis was very helpful in answering any queries I had and gave a very good overview of the site and what was being developed over the next 10years. It's made us consider this development as a potential area to move into. thanks Lewis!
5/5
TrustpilotExcellent customer service
Excellent customer service from both Lewis Simms and a close colleague of his called Jamie (alternative site but didn’t catch his Surname). Lewis was polite, welcoming and explained through specific details. His knowledge and expertise were great.
5/5
TrustpilotCraigowl Dundee - Andy Jones
Andy Jones came to visit us today to do some some snagging bits on our house. Nothing was too much bother and all done just as he said he would. Went above and beyond to help us. Many thanks to Andy.
5/5
TrustpilotAvant Homes - Furlong Park Positive Buyer Experience
We moved into our new home on Furlong Park, Doncaster, 22nd December. The site representative (and their colleagues who looked after us whilst they were away) have looked after us brilliantly all the way through from reserving to moving in. We also want to thank the site manager and his team because despite the inevitable minor snags no question has been too much trouble and everyone has been at strains to support us.Overall, we have had a positive experience buying with Avant and our new home is exactly how we wanted it to be.
Hi Jamie, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
2/5
TrustpilotNo screen to navigate to give details…
No screen to navigate to give details of various properties. Visit is just 10% better than phone conversation as I could only view 1 property type of my specification, others are not available and no virtual tour in place.
5/5
TrustpilotBrompton mews Vicki
At Brompton mews with Vicki we were absolutely over the moon with the service she provided. We have had multiple houses fall through and she has been the only person who has truly helped us. So very grateful for all the help she has given us. Would 100% recommend!!!!!!
Thanks for taking the time to leave such a great review we are happy you had a positive experience with us and our sales team. We will pass your praise on to Vicki, she will very much appreciate it!
4/5
TrustpilotLooked at purchasing a house at…
Looked at purchasing a house at Strawberry Fields, Carlton. Sadly unable to negotiate on a deal but Nicola (sales) was very helpful in trying to assist us.We had a lot of contact with Nicola and always found her to be helpful, professional and very knowledgeable. Thank you Nicola
1/5
TrustpilotOdettes point Keighley Shan lane ,the…
Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.
5/5
TrustpilotWest Midlands - Monkswood - Rob Burnham is fantastic
I've reserved a property on the Monkswood development in the West Midlands and I have been extremely satisfied with all service received so far. Rob Burnham has been absolutely fantastic. I am a first-time buyer so buying my first home has been somewhat daunting but Rob left no stone unturned and I'm now counting down the days to completion.
1/5
TrustpilotDont buy an Avant home
If I could give this a zero I would . What a truly horrendous experience, after moving into my property in June 23 I had a garden that flooded. I had to put a formal complaint in last November after being told several lies by this company about drains in my garden.one year on the problem is still not resolved and they refuse to do anything further. I have tried to escalate my complaint further but they don’t know who to escalate it to ?? The managing director Richard Hosie will have no communication with me at all. The complaints process is a joke at the customers expense. You have to fight to get all your snagging done which takes forever. What should have been a life changing move has turned into a horrendous experience this has been and so stressful. Do your research before you buy an Avant home they all look beautiful when you visit the show home but in reality it’s a different story.
5/5
TrustpilotAngela was very helpful in explaining…
Angela was very helpful in explaining the full process of buying a home to us, including going through the different options and upgrades available. We found her very welcoming, friendly and accommodating, leaving us feeling confident in buying a home from her.
4/5
TrustpilotLewis from Greenlock Place
Lewis from Greenlock Place was welcoming when I dropped into the development over the weekend. He showed me around some of the properties and provided me with some additional information about the area, which I didn’t know about and answered some additional queries via e-mail.
3/5
TrustpilotAdam was fab
Adam was fab! Turned up as expected, carried out the work to a really high standard, friendly, great with my daughter and our dog who were both very interested in what he was doing. If the review was purely for Adam I would have given 5* however our overall Avant experience hasn’t been great, hence the 3* review.
5/5
TrustpilotI moved into Wellington Park June 30th
I moved into Wellington Park June 30th, there was snagging as you would expect in any new home. I can't thank Colin and Michelle enough for their prompt support and assistance in resolving any issues I had.They are both extremely friendly and professional in their approach and are an assest to Avant
5/5
Trustpilot1 month in, Sorby Park/Rotherham
In Avant home 1 month now. I read so many negative reviews and I was a bit worry but I found the site manager Dean very interested in customer satisfaction, reactive to our needs, and generally a star. External snags were completed even in our absence. Small snags shouldn't be counted as realistically I can do them myself quicker and almost effortlessly. So thank you Dean and team. So far happy homeowner.
5/5
TrustpilotViewing Process was a pleasure
We were made very welcome by Pat at the Collingsgate development near Coalville. There was no pressure or rush with our viewings and all of our questions were fully answered, Pat’s knowledge shone through. We built up a good rapport which made the process very enjoyable.
5/5
TrustpilotDraffen Park in Stewarton
Ashley at Draffen Park in Stewarton was very professional and helpful in finding us a home at Draffen Park. Ashley made the process very easy for us, Giving us the information and details we requested ,and kept in touch throughout the process via email, site visits and phone calls. Without Ashleys help we may have bought eleswhere.
1/5
TrustpilotDon't buy from Avant
Peerfield Site Chilton Whatever you do don't buy from Avant who are terrible. I have had new homes previously so understand their will be faults etc. but this company are the worst by far. Decided to buy small property on a new development. On the morning I moved in the boiler had been leaking - walls & ceiling had to be repainted. Patio door windows have been replaced twice. So many internal problems too numerous to mention. Latest problem several months after moving in was a failure of Internet & Phone. There is a fault with the fibre optic cable & it needs replacing. Customer Care (Sunderland) basically not interested & even tried to blame me then the electricians who installed it - Site Manager initially said Avant would do any remedial work but Customer Care prevaricating & generally hopeless; inept or worse - integrity; absence of clarity & trusting of their words are all issues. Avoid at all costs or you will regret it
5/5
TrustpilotInstant and lasting impression
From the first phone call I made, to the split second I walked into the Sales office, it’s been such a geat experience dealing with Louise, Jamie and David at Radford’s Meadow! Louise has made it a very special and memorable experience signing up for my new house, thank you!
Hi Cindy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
