Trusted Agent profile · Chester Le Street
★★★★★
1,804 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,804 reviews on two platforms, including 5 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly Recommend
I would highly recommend Avant homes to anyone looking for a new home. We have had a couple of small issues, nothing serious but quickly resolved by site or customer care. I would like to thank Michelle from Customer Care as she has kept us updated throughout , and even calling when passing to see if everything is still ok. Really pleased with the experience.
5/5
TrustpilotWent to Copper Gardens to reserve a…
Went to Copper Gardens to reserve a plot. Andrea was fantastic with us and was very knowledgable answering any questions that we had. We were made to feel welcome and everything was explained on the next processes.
4/5
TrustpilotGeorgia was so welcoming and…
Georgia was so welcoming and approachable. She had a good knowledge of all the properties available and due to be released. She answered all of our questions and gave good advice. Thank you Georgia Jill and Andy
5/5
TrustpilotFantastic member of staff
The member of staff (Vicky Phelps) that attended to us at the Summerville site was very fantastic, and amazing. Being a first time buyer, we are really grateful for her patience and her level of experience in answering all our questions. We must also add that she is a lovely and nice person.
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
5/5
TrustpilotAbi was really welcoming
Abi was really welcoming. The customer service was excellent and she kept us fully informed throughout the whole sales process, answering any questions we had. We have had a really positive experience so far and the level of detail she has provided was excellent.
5/5
TrustpilotFantastic!
Julia Portington is a real asset to the Avant Homes team - the experience has been lovely so far with her support and understanding throughout. I'm grateful to have her as my point of contact!
5/5
TrustpilotJulia Lawrence Point Eastwood is Excellent
Julia at the Lawrence Point Eastwood site has been a fantastic sales advisor helping us secure the home and answering all of our questions (there’s been a lot) brilliantly. We are looking forward to moving into our home!
5/5
TrustpilotOur experience with both Caroline and…
Our experience with both Caroline and Laura has been exceptional. They are both understanding, sympathetic and excellent at resolving long standing ongoing issues that should have been previously resolved. Since taking over this site they have both worked tirelessly to resolve our ongoing issues.
1/5
TrustpilotDodgy building company
Dodgy building company. Over 220 snagging issues not including them leaving me a whole scottish winter with no heating downstairs due to ineffective front door letting out hot air, a broken vent in kitchen window and the only radiator in the living room doesnt work its a open design, so spent winter 2021 cold, hugging blankets. Back garden no fence ajoining neighbour and had to dig down 3 feet at my expense as full of weeds and very large bolders oh and build a fence. Chip in kitchen cupboard, hob scratched, lino lifted, render outside back bedroom window still outstanding 6 months on and they absolutely wont fix the noise coming from the floor between back 2 bedrooms so if i fall through to living room be warned Avant i will sue, incredibly poor workmanship. If i could i would give them minus review. The whole estate in Blantyre have issues with their front doors and so poor has the estate been left in that Avant have now after all houses have been sold been assigned a new site manager more elusive than the last one, good luck Mick whoever you are.
Hello MaeohThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
1/5
TrustpilotCustomer service what a joke
We purchased our house in September 2021 we had a few snags some were fixed relatively quickly a manager was put in charge of sorting the outstanding snags out which still haven't been done 7 months down the line when i call i just get told ive gone as far as i can sorry. This is totally unacceptable. Ive tried going further up the ladder but my emails are just not answered.I wouldnt recommend avant homes to anybody they just take your money and run. Avoid at all costs. The site is cotchett-village mickleover.
Hello MarkThank you for taking the time to leave your feedback. It is important to us to hear from customers and I'm sorry that you were not satisfied with the service you received.It is my understanding that the Customer Service team have now been in contact with you and a technician has visited your property to inspect the problems you raised.Our team is committed to keeping close contact with you to solve these outstanding issues. If you need anything further, please do not hesitate to contact your Regional Avant team.Kind regardsAvant Homes
1/5
TrustpilotDisappointed with communications
We bought our house from Avant 10 years ago and have no issues however, the land behind my house is owned by Avant and there are old trees which hang over my garage. They have potential to cause damage to my and neighbouring properties. My husband and I have both emailed Avant to ask if the trees could be cut back to prevent any damage, very disappointed that we have had no reply.
5/5
TrustpilotGreat Customer Service at Avant homes
I'm happy with my plot from avant homes, the deal I got from the company was the very best compared to other options I had on sorby park I wanted a good space that would be convenient enough for a family of 4, and the site recommended by avant- team member ticked all the boxes. Speaking with the service team member Olivia helped me get exactly what I was looking for.The only reason I am giving a five star is the great service we received from her, she was patient with us, taking us through all the necessary informations and I appreciate her tenacity and willingness to answer all our questions.
1/5
TrustpilotI DEFINITELY DO NOT RECOMMEND.
I DEFINITELY DO NOT RECOMMEND.When we bought the house, we bought it by seeing the showhouse, we couldn't have bought it otherwise, but after entering the house, we came across a completely different house, I was very disappointed. The workmanship pattern is very bad. In general, I can say that if you intend to buy a house, do a lot of research. But definitely do not choose avant home. I have read the comments here before, I said, no customer is satisfied, unfortunately it happened to me too. customer service is very bad. until they get the money, they seem very interested. It just wasn't supposed to be my dream house.
Hello MehmetThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
2/5
TrustpilotAn eyesore outside our window.
We really loved our new build and had no major issues or complaints but after coming home to some ugly parking bollards immediately outside our house we are beyond disapointed. The area was to our knowledge used for water access and when we bought the house we were explicitly told we could use the area for visitors parking etc as long as we gave access when needed (due to the nature of our small road that links to the main road). Which every house that shares this part of driveway has done and nobody has ever needed access to begin with. By adding these you have firstly lowered the value of our property (ignoring the fact that the CGI image we were told would be Infront of our house is actually a wasteland and now am expected building site is to remain there?). You have also caused an issue where by there is no possible way for a vehicle to turn around, forcing a far more dangerous manoeuvre of reversing onto the main road.It really upsets me to give such a low review and all this upset could really have been avoided by simply saying "please do not park here" and we would all comply. No communication regarding them at all.
Hello JasmineI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
4/5
TrustpilotVery helpful visit
Anne was very helpful when showing us around the houses. We were not rushed and she answered all our questions. The visit was good as it allowed us to not only gauge the sizes of the houses but to see the quality of the workmanship. Very worthwhile
1/5
TrustpilotTerrible Customer Service
Terrible Customer ServiceWe moved in almost 2 years ago to the Highstonehall site in Hamilton and there is still a list of outstanding snagging items at our property which no one seems to care about.When we first moved, in the site manager assured us everything would be sorted straight away. (Probably to avoid any compliants to NHBC). However, this was completely disingenuous and left us with outstanding problems with the property.Its got to the point where the customer service team just ignore your emails/calls and will not progress anything. They generally resort to sending emails to all the residents every so often to say “wait to be contacted”. Its not acceptable 2 years down the line.We have purchased 2 properties now with Avant and cannot believe the levels of incompetence even after escalating the problems. There does not appear to be an end in sight. Avoid at all costs.
Hello NeillThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotExcellent Customer Service
Excellent customer service, and very helpful team. Have moved in last month. Michelle from Customer service has been very helpful in coordinating and resolving snags. She is extremely knowledgeable, professional and very helpful. Thank You Michelle for all your help and support.
5/5
TrustpilotHigh standards
Extremely professional sales team, clear with the details of the homes on offer and the buying process. The homes themselves seem to be built to all the latest standards and the land on which they have been developed is geared for families.
Hi James, thank you for leaving such a nice review. We value your feedback and are glad your experience with us was positive.
5/5
TrustpilotSales Agent had great knowledge
All I can say is what great information we received from Avant Burnopfield Heather. We didn’t have an appointment but popped in when passing. The sales agent was busy but said if we had time to hang on 10 minutes she was happy to see us. We are not buying until next year as we are getting married this year but a new build is on our wish list. We had no idea on how it all works and Heather had the patience to explain from start to finish. The knowledge she gave us was great. We now feel very confident when our time to buy comes around. The show home was beautiful as well as the development. We will be looking at Avant first next year to buy our forever home. Hope to see you soon Heather.
Hi Barry! WOW! Thank you for your amazing review. It's superb to hear you were given such great advice at the Burnopfield development and we're looking forward to starting your buying process when you're ready. You know where to find us if you need any more information, and congratulations on your upcoming wedding. Kind regardsAvant Homes
5/5
TrustpilotFairway - Beautiful site, what a view
We visited fairway in Burnopfield development a few days ago, and wow! I had an appointment with Heather who honestly was first class from the moment my partner and I walked in. I actually recognised her from many years ago when we were going to buy on a different site, so Avant have clearly snapped up a solid sales person. She walked us round the show home, and demonstrated exactly how the process would go.We didn't reserve on the day but are hopefully going to in the coming weeks. We never felt pressured, pushed or that any question (and I had many) was silly. We can't wait to hopefully progress with an offer on this beautiful site.
Hello Mrs JFantastic to hear that you're so happy with Avant Homes and looking forward to reserving your new home! Thank you for taking the time to leave us a great review and we can't wait to welcome you back to start the next stage of the process. I'll pass on your kind words to Heather and the team at Burnopfield. If you need anything further, you know where to find us.Kinds regardsAvant Homes
1/5
TrustpilotPoor post-sales communication
We've lived in our Avant home on Barley Gate in the North East for 3 years now. Generally we like our house and the area. The last house on the estate has been finished for months now. BUT Avant's post-sale / post warranty communication is pretty appalling. Our whole neighbourhood is complaining about the roads not being finished and topped off. Avant won't commit to a timeline and are avoiding communicating with residents - just giving very poor, repeated stock answer to queries. Apparently remedial works need to be carried out and now there is a vague "sewer issue" they need to fix. Absolutely no sign of this being done and no communication about what it actually is and how long it'll take (despite repeated asks!). The roads are dangerous with broken speed bumps that have damaged cars and look plain horrible. Very disappointing. Also beware of Kingston Maintenance company (now known as Open Spaces - they changed the name to try and remove the stigma!) who Avant instructed as the company to maintain our public spaces. Very bad indeed. The worst being the Suds Pond at the estate entrance (sold to us all as a lovely nature area to welcome you to the estate). Now it's just a scrub land eyesore that no one is happy with. Awful. We've got in touch with our local councillor and MP to help, but are no further forward. If you're considering Avant beware that they're not very trustworthy. Don't believe everything you're promised or have even signed. Ho hum.Phil Littledyke Plot 167 (ps TYPICAL stock response!)
HelloThank you for leaving your feedback. Hearing from customers is very important to us so that we know what we are getting right, and what we can do better. I’m sorry to hear that you have not been satisfied with Avant Homes, but we’d be keen to learn more so that we can assist you in any way that we can and update you on the Barley Gate development as soon as we can.In order to investigate this issue further, please could provide us with:- Your full name and your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotNew experience, extremely helpful
Really nice lady gave us all the info we required, answered any questions we had and gave us some serious food for thought - we’d never considered a new home before, and now it’s a serious consideration
1/5
TrustpilotHousing estate left unfinished with poor communication
Initially we had a good experience with our house purchase, but we are becoming increasingly frustrated with the unfinished site. As soon as the houses are all sold they seem to move onto the next site and abandon you completely. Our road is still unfinished. No communication from Avant about this. After multiple emails we are informed there are remedial works required, but Avant can't tell us what these are or if/when they might be sorted. The temporary road surface is not maintained well. Edit to say that since I posted this review at least the loose sharp fragments of broken speedbumps have been cleared away, not sure ifthis was done by Avant or residents sick of debris in the road. They seem to be ploughing on ahead with the building site immediately next to us with no concern for our site anymore. This has put a very negative tone onto our initially positive experience. I will not be recommending Avant to my friends or family.Update: Despite the reply from Avant below they only gave a copied and pasted standard response to my emails, completely ignoring my concerns. No actual information as usual. I replied again to highlight the questions I still have and I have been ignored for a week with no response.
Hello BeckyI’m sorry to hear that you have not been satisfied with Avant Homes. We’d be keen to learn more about your issues so that we can assist you in any way that we can.Thank you for taking the time to leave your comments. Hearing feedback from customers is incredibly important to us.In order for the support team to investigate this issue further, please could provide us with:- Your full name- Which Avant Development you’ve dealt with- And your plot numberYou can either update your review or get in touch by emailing support@avanthomes.co.ukKind regards,Avant Homes
5/5
TrustpilotAndy Jones from Avant
Andy Jones was attending a repair in our home. He was very professional, efficient, tidy with a very friendly manner. He did an excellent job and explained thoroughly what he had done. He is a real Ambassador for Avant.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester Le Street.
