Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRented property , in that time no repairs reported have been fixed or even looked at. Landlords rubbish left in the garage that never got removed regardless of how many times we asked .
Now taking legal action against them for breaching their own tenancy agreement. Not good landlords do not recommend .NegativeResponsiveness
Sally · 17 June 2022
Agent replied · 16 June 2024
Dear Sally
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI’m really happy with leaders , I been with them for two years and half and I’m satisfied with their quality, special with Laura Cliffe , a few days ago I been on the phone with her , she was so friendly and lovely, thanks for your help , i recommend Leaders ...
Thanks very muchPositiveResponsiveness, Quality, Professionalism, Value
Décio · 17 June 2021
Agent replied · 16 June 2024
Hi Décio Mandela,
Thank you for the great review of our Leaders Estate Agents Crewe team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleGreat service from staff from initial enquiries, to viewings, and right through the moving process, including maintenance issue resolves and follow ups. Kelly Jeffries of the maintenance team in particular has been outstanding in getting issues expedited and resolved prior to our moving in, as well as phone follow ups to keep us up to date on progress.
Steve · 17 June 2021
Agent replied · 16 June 2024
Hi Steve Lloyd,
Thank you for the great review of our Leaders Estate Agents Crewe team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
Google(Wanted to leave a review but had to sort out my email account hacked by my son). I have been a leader’s tenant for a long time now, and I couldn’t recommend it more. My property manager is Jo Lawrence and she is always very helpful offering high level service.
Renata · 17 June 2022
Agent replied · 16 June 2024
Hello Ewan Russell Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
★★★★★ 5/5
GoogleLoved coming in today found everything I was looking for.. and I would highly recommend Kirsty as she's really helpful and a pleasure to talk to. Offered plenty support and answerd all my questions... Pleasent lady very friendly yet professional 5 stars from me.
Emma · 17 June 2020
★★★★★ 5/5
GoogleI have used South & Co to manage my properties since they started up in 2008, They have always been very professional from getting the right tenants to reporting any maintenance issues that need resolving. My tenants have always been very happy. I would recommend South & Co 100%.
Matthew · 18 June 2017
★★★★★ 1/5
GoogleAwful. Severe lack of communication, poor service all round. Think we got a lucky escape.
Jessica · 22 October 2024
Agent replied · 24 October 2024
Dear Jessica Taylor,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe service I have received since being a tenant with leaders is brilliant, my property manager Amy has been fantastic from day one. I can always rely on her for an update or for any questions I have. Huge thank you to her.
Jamie · 17 June 2020
★★★★★ 5/5
GoogleGreat service from start to finish, the staff are extremely friendly. It has previously been a nightmare trying to rent a property however Amir made it easy, he was professional and courteous at all times. I will happily recommend to others.
Nick · 18 June 2019
★★★★★ 5/5
GoogleI was looking for a house quite last minute recently and spoke to literally every lettings agent in Crewe. These were hand down the best! Everyone was really kind and professional in the office and when viewing. 10/10 would recommend!
Primrose · 18 June 2018
★★★★★ 1/5
GoogleRude staff, will make you kick and fight to get deposit back. They have 10 days legally but they don't care. Makes you wonder if they just hope people forget and don't bother chasing them up, which they make very difficult by ignoring you.
Would not recommend to anyone who doesn't enjoy stress.
Adam · 18 June 2019
Agent replied · 16 June 2024
Hi Adam, we're disappointed to read of the negative experience that you have had with the Leaders team at Crewe during the deposit release process at the end of your Tenancy. Where you state that the deposit should be returned legally within 10 days this is the case if there are no disputes over the deposit and we have agreement from both parties to release it and in this instance there were proposed deductions put forward. It can be noted that Leaders were instructed by the Landlord to hold the deposit as stakeholder so we had been unable to release the deposit without written consent from the Landlord which has recently been received. I understand that Jackie Kenny the Head of Property Management for Crewe has recently been in contact with you in regards to your points and currently the deposit minus the agreed upon deductions is in the process of being released to you and should be within your account early next week by the latest, we hope you are satisfied with this outcome and would like to offer our sincere apologies that you felt the service you received throughout this process fell below the high standards expected of Leaders. Should you wish to discuss this further please do not hesitate to contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
★★★★★ 5/5
GoogleAs a contractor for over 2 years the communication, professionalism and support i have received has been first class, special mention to Jo L, Jo C, Laura, Charlotte and Amy who go above and beyond for there customers
Mike · 17 June 2022
Agent replied · 16 June 2024
Dear Mike,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have used Leaders Crewe to let my property on a couple of occasions and would have no hesitation In recommending Kelly and her team for their hard work and professional service . Highly recommended
Wayne · 18 June 2018
★★★★★ 1/5
GoogleEasy to find the property, no fuss at all.
Viewed the property, went with the No deposit option and moved in 2 weeks later.
Quick simple easy!
Would recommend if you're looking for hastle free service!
Zoey · 17 June 2022
Agent replied · 16 June 2024
Dear Zoey
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleMade an appointment at 1, came all the way from Liverpool to look the property. No one was here to show the property. When I rang them,they said the property has gone. What a Service!!! Wasted our timeNegativeResponsiveness, Quality, Professionalism, Value
Ajeesh · 27 August 2021
Agent replied · 16 June 2024
Dear Mr/Ms Thanammakal, We strive to ensure that all our clients have a positive experience with us. Could you please write to us at customerrelations@lrg.co.uk so we can take a look into what went wrong in this instance?
Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleGreat service, elderley tennant had a problem with an oil boiler, I was concerned she may get cold.
However Leaders customer service agent Amy Gibson resolved the issue for me and found a heating engineer, great service and peace of mind. ThanksPositiveResponsiveness
Rachel · 17 June 2021
Agent replied · 16 June 2024
Hi Rachel Studley!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI'm a first time Landlord and Charlotte put me completely at ease with problems the tenant had. Extremely helpful, efficient and knowledgeable about the industry. Thank you so much Charlotte!
Alice · 17 June 2020
★★★★★ 5/5
GoogleWe have always been happy with the service of Leaders, the staff are very supportive getting in touch and working through any problems that arose with the property & fixing them.A friendly but professional company.PositiveProfessionalism
Steff · 17 June 2022
Agent replied · 16 June 2024
Dear Steff Mee,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have been a private tenant for over 22 years I recently became a tennant of leaders I would like to say how professionally I have been treated by all the staff of leaders Crewe especially jo sue and amir a couple of little glitches have been delt with swiftly professionally I have been kept informed throughout the whole process jo has been a marvel and nothing is to much trouble for her I feel I can call the office or call in and I am always greeted warmly I have not had this level of kindness before throughout my 22 years as a tenant with many other letting agents the tenancy process was super swiftly completed and it was no bother when I requested a second viewing so to all the staff thankyou for all your kindness
Claire · 18 June 2019
★★★★★ 5/5
GoogleThe team at Leaders have been amazing. They helped push through the sale of my property and have been super responsive and informative throughout the whole process. Would recommend to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Katie · 17 June 2022
Agent replied · 16 June 2024
Dear Katie Din,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have used Leaders tenant find services for my rental properties for the last few years having been disappointed with the service I had received from other local agents. I have always been extremely impressed with Leaders I find the staff to be friendly, professional, and knowledgeable and they have always gone above and beyond that of the other agents I have used. I would have no hesitation in recommending them to my family and friends.
Lee · 17 June 2020
★★★★★ 2/5
GoogleI appreciate that letting agents can get caught in the middle of a dispute.
However Leaders (formerly South & Co) need to vet their landlords to a higher standard. I have been helping my daughter with an ongoing dispute over a sub-standard property in Vincent Street Crewe and Leaders turned a series of faults into a nightmare.
Sub standard workmanship and an intermittent fault with an old cheap boiler has cost my daughter a substantial amount of money, for a property she was unable to live in, due to not having hot water.
The Leaders complaint procedure is a complete waste of time and just reiterates the same reply from the branch and the area responses.
They have good reviews from landlords and need to get rid of the rogue landlords to get any good reviews. They also need to invest in customer service training, which is a constructive comment. The support to help resolve my daughter's issues with the landlord was non-existent.
Clive · 18 June 2018
★★★★★ 1/5
GoogleI have not yet moved in to my property, but the 'customer service' so far has been terrible. We paid them £348 for two people and we weren't even told our reference/ credit checks had been approved or not (they have). We were told last Thursday (24th May) we would have our contracts emailed through by the end of the day... It is now the 29th May and no sign of a contract email or any correspondence whatsoever and we are meant to pick the keys up on the 1st of Jun. I have just rang the letting team and the only response they had was, 'well that's up to the admin team not us', they supposedly chasing and ringing me back, I won't hold my breath. Zero consideration for organisation it takes to actually move house, arranging van/ time off work etc. Extremely unhappy with the service, if you can even call it that. In hindsight I would not have used this company.
Heather · 18 June 2018
★★★★★ 5/5
GoogleAs a landlord I was concerned with leaving my property in the hands of an agent. I wanted a personal touch and reassurance that I was making the right decision. I have found the staff at Leaders to be professional and very efficient. My property was advertised with professional photos and a tenant was found very quickly. Although I have an agent looking after my property, I feel in control and relaxed that my property is being looked after. Thank you everyone at Leaders for making me feel I have made the right decision.
Pat · 18 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
