Leaders Sales Cheshire reviews

★★★★★ 1/5

Google

This estate agent never bothers to call or email you after booking for a viewing. Online they even ask you to select a date for the viewing but they then just ignore you. I will certainly not be using this estate agent in the future as they clearly don’t care about landlords, tenants, and owners. Very poor service. Use alternative estate agents in the area.

Michael · 16 February 2024

★★★★★ 5/5

Google

"I trust Amy and the leaders team to manage my properties. In all of our years working together there has never been a single problem. If you are looking for truly "hands off" property management, Amy and her team deliver consistently."

Heather · 17 June 2021

★★★★★ 5/5

Google

Thank you to Joanna Lawlinson & Laura for providing us with a professional & responsive service. You have both been extremely helpful & given feedback & advice when needed. It's been much appreciated & we are extremely grateful. 👍🏠😊PositiveResponsiveness, Professionalism

Jill · 17 June 2021

★★★★★ 2/5

Google

LEADERS....in ineptitude. Imagine my shock when the service provided by Leaders took a complete and utter nosedive once we moved out! During our time at the property, they looked after us well and we managed to avoid any nightmare letting agent/landlord/tennant scenario that you can sometimes hear about. However, upon vacating the property, the usual inspection was done and we were told that we'd lose X amount of our deposit for some paintwork. To go into detail here would be about as interesting as the magnolia I had the audacity to cover up on two walls with a neutral colour. Anyway, I have no problems with that whatsoever and found it to be a fair assessment of things after 4 years of living there. We were told that we'd have our remaining amount returned to us within 5 working days. At the time of writing, it's the 10th working day and still no return of funds. Apparently a 'system error' caused this the first time round. This is the answer I was given after multiple phone calls and requests for call backs. So the clock started again and here we are. Another 5 working days have passed and still the same issue. I've now been told that's it's because of the bank holiday. What utter rubbish. The bank holiday is next week, not this week. We are the wrong side of the bank holiday for them to use it as an excuse. There is no reason why this money should not be in our account. If possible, avoid using Leaders. It'll only come to a frustrating end in which it's easy to see that care is only provided once you're on their books. Once you're out of their property....well.....good luck!

Jon · 18 June 2018

★★★★★ 5/5

Google

Been looking for properties for some time came across leaders and spoke to Chelsea thank you for all your help and support you have been fantastic in staying in touch and sending properties.PositiveQuality

Mary · 17 June 2022

★★★★★ 2/5

Google

Bad service. They don't know how to maintain their resources. We have reported a bathroom maintenance 1 months, none of Leaders maintenance team came to us as of now. We have recieved multiple email saying that our team will contact you blah blah blah. Apart from emails, no one turned up. Not only maintenance, their service is very bad in most of the thing they offer.

Praneeth · 20 October 2023

★★★★★ 1/5

Google

I’ve raised a maintenance request regarding proper sealing of tiles in bathroom which is causing a leak. Although one of their contractors turned up weeks after I raised the issue, nothing has been done so far to fix the issue. It has been almost 2 months now. I’ve never seen an agency that doesn’t even care to maintain their property. Such a worst experience.

Mithun · 18 November 2023

★★★★★ 5/5

Google

From start to finish, Andrew at the Crewe Branch was professional, enthusiastic and kept in touch. Answered all our questions, explained clearly and thoroughly. Great customer experience!PositiveResponsiveness, Professionalism

D · 27 August 2022

★★★★★ 5/5

Google

Would like to say a massive thank you to Ben Harding for all his help throughout this process. Very patient, understanding and great communicationPositiveResponsiveness, Quality, Professionalism, Value

Melissa · 27 August 2022

★★★★★ 1/5

Google

LEADERS AT LETTING LANDLORDS DOWN without doubt the worst Letting agent I have used, rents not forwarded, doors left unlocked and open, inspections rarely done and if they are, they are rushed and damage missed, staff are rude and unhelpful, potential tenants told your property is under application when they are busy so left empty despite tenants wanting it... Basically everything they do is a shambles and they'll pretend to care and apologise profusely but carry on regardless. Highly recommend going elsewhereNegativeQuality, Professionalism, Value

No · 24 November 2021

★★★★★ 5/5

Google

We had a really excellent service from the Leaders team - knowledgeable, professional, helpful. Thank you.

Is · 2 September 2025

★★★★★ 1/5

Google

Worst experience ever if you can avoid renting from them do! No call backs terrible service constant mistakes.

Mary-anna · 7 August 2025

★★★★★ 5/5

Google

Leaders Estate Agents Crewe found me a home and all paper work was done within 3 days. I had to complete on forms on my mobile and didn't have to go through the hassle of getting document printed etc. The service was impeccable - the staff had a friendly and approachable disposition ( special thanks to Kirsty Kelly - the apartment is lovely). Will recommend Leaders Estate Agents Crewe anytime any day

Nathaniel · 18 June 2019

★★★★★ 1/5

Google

Worst esate agency ive ever been with rude no people skills at all dont like people questioning what they say help landlords take people deposits. When ever we rang to get things fixed we where always fobbed off by them the worst people in that office are kelly the lettings manager so stuck up its unreal and a property manager called amy jeez thats someone who shouldn't be aloud to deal with people's lives avoid at all costs trust me with that warning.......NegativeResponsiveness, Quality, Professionalism, Value

Daryll · 27 August 2021

★★★★★ 1/5

Google

LEADERS AT LETTING LANDLORDS DOWN without doubt the worst Letting agent I have used, rents not forwarded, doors left unlocked and open, inspections rarely done and if they are, they are rushed and damage missed, staff are rude and unhelpful, potential tenants told your property is under application when they are busy so left empty despite tenants wanting it... Basically everything they do is a shambles and they'll pretend to care and apologise profusely but carry on regardless. Highly recommend going elsewhereNegativeQuality, Professionalism, Value

Robert · 17 June 2021

★★★★★ 5/5

Google

Where to start! We have been tenants with leaders now for the best part of 4 years and over the recent months Covid and health issues have hit our family hard, however I've had the great pleasure of speaking with and relying on the supportiveness of the team at Leaders Crewe. Kelly Jeffries in particular has taken on our address and has supported us with her upmost professionalism and genuinely kind hearted nature throughout this very tough period. Kelly has made the situation at hand ever so simple and much easier to comprehend which in turn has allowed us to get back to our feet again for the first time since the beginning of 2020. I wouldn't recommend anyone else!.PositiveResponsiveness, Professionalism

JB · 17 June 2021

★★★★★ 5/5

Google

An outstanding and brilliant letting service.. Very very professional.. Headed by their brilliant employee by the name Jack.. From start to finish the tenancy application was stress free, very modern and up to date and more importantly was very polite.. I will recommend them any time any day.. The fun part was organizing every information a mover might need and need I say the lovely boxed gift.. If am fortunate to purchase property in the near future I will use their services.PositiveResponsiveness, Quality, Professionalism, Value

Ebele · 17 June 2021

★★★★★ 5/5

Google

I found leaders very helpful from the start and throughout my tenancy. They are quick to respond to my queries. In light of the COVID pandemic they have Virtual Viewings in place instead of the normal tenancy inspections which was a quick and easy process and avoids the need for anyone to come into the property, ideal for those who are vulnerable. All that was needed was a brief description of any issues and a photo of each room which was submitted and then sent back to you as a report, and onto leaders themselves. Very quick and easy! Samantha had been very prompt to reply to emails and Charlotte also.PositiveResponsiveness, Professionalism

Emma · 17 June 2021

★★★★★ 5/5

Google

Kevin Chris and his team have been very helpful, efficient and fast. I would definitely recommend them . Thanks guys Keep up the good work

Rohit · 17 June 2022

★★★★★ 5/5

Google

Very friendly staff and outstanding service! Would like to thank Kelly for sorting out an unexpected boiler issue so quickly on a weekend! Professional customer service! Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Pter · 17 June 2021

★★★★★ 5/5

Google

We have been renting from Leaders Crewe for over 2 years and in that time we have had nothing but excellent service. However the last couple of times we have contacted them We have dealt with Amy and she has exceeded even this. She has come back straight away with answers to my question. Sorted out any problems we had and all in a cheerful friendly manner.

Dee · 17 June 2020

★★★★★ 1/5

Google

I began renting through South & Co (who were unfortunately taken over by Leaders a couple of months after my tenancy began). I went from having an assigned Property Manager to contact with any issues, to emailing a general inbox and dealing with multiple staff. Furthermore, any issue that I have presented to Leaders has been problematic and not dealt with professionally. The staff are not bothered about keeping you informed on the progress of your query, or chasing the landloal if they are indeed waiting in their response. After Leaders took over, I went for six months without a functioning washing machine. It is now at the point that I've given up reporting issues- most current issues raised (following their prompt) is still yet to be looked into and I am stuck dealing with a flippant member of staff. Leaders will constantly ask to enter property without feeding back to you the results of the visit (or confirming that the visit indeed took place), and fail to prove the customer service that you would expect after paying high initial fees (followed by yearly renewal fees). 'Scammed' does not quite cover my feelings towards this company.

Nat · 17 June 2020

★★★★★ 1/5

Google

We completed on the purchase of a property they were selling in Crewe with a tenant installed almost a month ago now. The tenant had paid the rent to Leaders the day before, but despite giving them our bank details instead of transferring it to us they gave it to the previous owner! Even though the house has been sold for almost three months, they still had not updated their system! I objected to them saying they would transfer it to us when the previous owner got around to returning it, as I felt they should transfer immediately... I'm still waiting three weeks later! Dreadful company!

Karen · 17 June 2020

★★★★★ 5/5

Google

Although There has been issues with repairs in my home, I cannot thank Laura and Jo enough. They have been very understanding and supportive in trying to rectify the issuesPositiveProfessionalism

Samantha · 27 August 2020