Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDealt with a gentleman called Ben who was one of the nicest people I've ever met was sincerely interested in me as a person aswell as being very helpful and informative with anything I needed to ask and a nice touch with the welcome box when moving in leaders leading the way on how to make a person feel welcome in there new homePositiveResponsiveness, Quality, Professionalism, Value
Thomas · 17 June 2022
Agent replied · 16 June 2024
Dear Thomas Muskett,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleThe worst experience ever....we were to be given the keys on the 8th of October which got postponed to 12th. We were a family of three arriving from India with a 9 month old infant...and the day of the arrival which was 13th we were told the landlord was not answering the call hence the keys could not be issued. No prior intimation that keys might not be given was made so we could not alter our journey beforehand and had to check into a hotel. After three days of calling , we were informed the landlord was aboard so the keys will not be issued any time soon. All this was given the tag of miscommunication...when we insisted we need a house as a baby cannot be placed in hotels for long...we were adviced to look elsewhere. And when we forwarded emails which stated the keys would be issued....they had the audacity to tell us reference was not completed. When we told a week ago we were informed all the references were completed they said it was miscommunication again.
The worst ever ...no sense of humanity or responsibility ....not even a shred of concern that we had an infant with us and we made the travel all the way from India.
Leaders, shame on you.
Deepti · 18 June 2019
Agent replied · 16 June 2024
Hi Deepti, thank you for your feedback. We consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We would really like to look into your concerns and I will be doing so in my capacity as Customer Care Manager for the Leaders Romans Group and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards Joe Gilliland Leaders
★★★★★ 5/5
GoogleFantastic service. Stacey was excellent in getting a contractor to come out to fix our boiler as quickly as possible (same day) and Leanne was really helpful on the phone. Thank you
Brad · 18 June 2019
Agent replied · 16 June 2024
Hi Brad, thanks for this amazing review about Stacey and Leanne within the Leaders team at Crewe, we are delighted to hear that they have been able to offer so much help and provide you with such a fantastic level of service. We will pass your comments onto them so they are aware of your thanks. Kind Regards, Leaders
★★★★★ 1/5
GoogleArranged to view a property in Crewe with them via the online contact form, received a voicemail from Leanne who stated they did have availability, so called back and she confirmed it was all booked in. Turned up on the day and no-one arrived. Contacted the branch who stated nothing was booked in and they couldn't get anyone to me. Complete waste of a journey from Manchester and they really didn't seem bothered. Best part was when I was told to call again next week to rearrange. If they can't arrange a simple viewing, that really doesn't fill me with any confidence for the let! Complete contrast to the great service received by Leaders in Nantwich.
Response to the below:
I've just checked my phone records, I called three times after the voicemail was left on Wednesday 17th October, 16.47, 16.51 and 16.55. I was then called back at 17.06 by Leanne who confirmed this was booked in. As all your calls are recorded I suggest you listen to the call at 17.06 and then you'll hear that I was told the viewing was confirmed and booked in. I definitely won't be going through Leaders Crewe now after the response stating I never responded to the voicemail (which I did) and being called a liar by saying you believe the appointment was never confirmed with me (which it was). Thank you very much.
Rooney · 18 June 2019
Agent replied · 16 June 2024
Hi Emma, we are very sorry to hear that you are dissatisfied by the service you have received from the team at Leaders Crewe. We are disappointed to hear of the negative experience you have had, we set very high standards for ourselves and take it very seriously when these are not met. I have spoken with Leanne within the Crewe branch to discuss this as she has been named within your review and have also had the opportunity to review your applicant record on our system. Leanne has informed me that the team did receive your enquiry through the online contact form and so then left you a voicemail to advise of availability of a viewing time. Leanne has informed me that the team received no response to their voicemail meaning that no viewing confirmation was ever created. When viewings are created they are visible on our system, once a an appointment is created a viewing confirmation is then sent out via email to an applicant to confirm the appointment time similar to that which was sent to you previously by the Nantwich team when you arranged a viewing through them. Whilst I acknowledge the team confirmed availability for a viewing time within their voicemail to you as I am unable to evidence any viewing appointment or viewing confirmation on your applicant record I do not believe that the appointment was ever created or confirmed with you. I can appreciate why you would be frustrated because of the situation and we would like to offer our sincere apologies for any disappointment caused. The team would really like the chance to attempt to make this up to you and turn your experience with Leaders into a more positive one, if you are willing to give us another chance, please contact the branch as they are eager to assist you in your property search. Once again I would like to offer my apologies for any disappointment caused but thank you for bringing this to our attention. Kind Regards, Leaders
★★★★★ 1/5
GoogleThe worst experience with an estate agent to date. They didn't turn up to a viewing we booked with them after we left work early and rushed to get there, then they messed up the second viewing by booking it in for the wrong year and then after waiting another 2 weeks they phoned us on the morning of the third arranged viewing to cancel AGAIN after my husband has taken time off work and I am almost 7 months pregnant. So frustrating and so disappointing, they are making something so simple (we have rented many properties before) feel so impossible and it is has been over a month now trying to view properties with them only for every one to get messed up in some way by them. I have absolutely no faith or trust.
Danielle · 18 June 2019
Agent replied · 16 June 2024
Hi Danielle, we are very sorry to read of the issues you have faced and that you are dissatisfied by the service you have received from Leaders, we set very high standards for ourselves in our business and take it very seriously when these are not met. I have been unable to locate you on our system but from speaking with the branches in Crewe and Warrington understand that it was your partner who actually registered with us as an applicant so have been able to view his applicant record on our system. Viewings were arranged to be conducted by our Crewe team but as the initial enquiry was made with our Warrington office on the 27th of December it was them who registered your partner as an applicant. In my conversation with the office they have advised that viewings were arranged on this date between your partner and a member of the team for the new year. Unfortunately it does seem as if an administrative error was made when the viewings were first arranged as I can see the text message confirmation sent on the 27th of December mentioned that the viewings had been incorrectly scheduled for the 6th of January 2018, the Warrington team have advised these were swiftly amended to the 8th of January 2019 upon realising this mistake but appreciate this may have caused confusion and so would like to offer our apologies for this and any inconvenience caused. Sadly on the day of the viewing the team did need to call to reschedule the appointment from 10am to 12:15pm because the team at Crewe could not manage to accommodate the initial viewing time; I appreciate why this may have been disappointing for you to discover especially when taking into account the issues that were experienced when arranging this but it can be noted the viewing did take place and understand that following on from a request made during the first viewing that Amir within the Crewe branch was able to accommodate another viewing later in the evening to allow you to view the property. After taking the above into account it does seem as if there were a few issues when arranging the viewings and we would once again like to offer our apologies for the issues you faced during your experience with us. We have taken on board all of the comments you have provided us with and can assure you that all feedback is taken most seriously as we use feedback such as this to refine our service moving forward. If you would like to discuss this further then please contact us at customerservice@leaders.co.uk. Kind Regards, Leaders
★★★★★ 1/5
GoogleAbsolutely disgusted in the service we received from this company. Very ironic that they call themselves 'Leader's' as in actual fact they are at the bottom of the pile as far as I am concerned! We left our rented accommodation in November and have just today (5th February) finally received the invoice I have been waiting for since the middle of December. I have spoken to Stacey on numerous occasions, been told emails have been sent to me when they have not, and even told that someone did email me but had sent me something relating to a completely different property?! Today I actually went in to the offices to request the invoice, and even then they were scrambling around for 20 minutes unable to find it on the system! Even whilst renting our property we had issues that took far too long to be sorted out, and only did get sorted out because I kept chasing them, never heard from them otherwise. Incompetent, couldn't care less attitude and terrible customer service; please avoid this company at all costs unless you want a lot of hassle and to be banging your head against a brick wall whilst dealing with them!
Sarah · 18 June 2019
Agent replied · 16 June 2024
Hi Sarah, we regret to hear you are dissatisfied with the service you received and are saddened that your experience with us had not been a more positive one. We pride ourselves on providing our tenants with the highest level of assistance throughout their experience particularly if any maintenance issues arise so it is disappointing for us to hear that you hadn’t received this and that works were only completed during the tenancy after you chased the team several times. I have had the opportunity to discuss your comments with Jackie Kenny the head of property management for Crewe who I understand has recently discussed your review with you and apologised to you directly for the issues you faced. We are really sorry that it took you so long to receive a copy of the invoice you were after and recognise that this should have been sent across at the earliest opportunity after we received this, we comprehend how frustrating it would have been for you to be waiting to be supplied with this due to the amount of time that had passed since you left the property and also as you have stated you chased the team a number of times. As a business we understand the importance of providing good customer service as believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns, we of course expect that any issues raised with members of staff will be addressed within a timely manner and would like to offer our sincere apologies that this had not been the case for you at times previously. We appreciate you taking the time to leave us this review as we recognise how important our customers comments are about their experience with us as it is this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We really hope that should you wish to use us again in future that we are able to deliver a level of service you are more satisfied with. If you wish to discuss this further then please contact us at customerservice@leaders.co.uk or on 01344758596. Kind Regards, Leaders
★★★★★ 1/5
GoogleThe most incompetent company I have ever come across. I rented a property from July - Feb and they were just a constant headache. Never bothered to respond to emails unless they were chased multiple times and followed up with phone calls. They let themselves in without any notice and caused damage to the property - they didn't bother replying until I threatened legal action. I made a complaint which just fell on deaf ears. They tried to make me pay for an energy bill that had nothing to do with me. They wouldn't take no for an answer until it was escalated to management who eventually realised I was in the right all along. I would never recommend this company to anyone and will steer well clear in the future.
Faith · 18 June 2019
Agent replied · 16 June 2024
Hi Faith, we’re saddened to hear of the negative experience that you had with us throughout your tenancy. As a business we understand the importance of providing a high level of service to our customers throughout their experience with us and recognise the key role that effective communication plays in allowing us to do this. Our teams always try to be contactable for our customers both over the phone and via email, we expect that issues raised with members of our team will be addressed within a timely manner and that any calls which are missed with messages left be returned at the earliest opportunity; we regret to hear that this has not been the case and can appreciate why you would be disappointed if you have had to chase the team a number of times for responses. We recognise how important our customers comments are about their experience with us as ultimately it is feedback such as this which allows us the opportunity to evaluate our service. We'd like the opportunity to discuss this with you and if you are happy to do so then please reach out to us on 01344758596, by directly discussing this with you it will help us understand your situation better and we can find out how we can improve our services moving forward. Kind Regards, Leaders
★★★★★ 1/5
GoogleIf there was a reward for worse estate agents they would win hands down. On the day I was moving into my new property Leaders canceled the move on me 4 times on the day because they had failed to complete my credit check even though I had sent them proof of my employment 3 times, which resulted in them making me pay 6 months worth of rent upfront, because no one can be bothered to do their job.
I moved in September 2018, and my heating was cut off for a month. Leaders had no idea who my gas and electric supplier was and this was apparently all the landlord's fault. I manage to get the contact details of the said landlord and she had no idea what was happening Leaders had never contacted her, I sat in a freezing house for a month for no reason. Leaders knew who my supplier was all along and tried to bill me £140 from the previous tenants or threaten to never turn my supply back on.
They also had an engineer come to the property to do maintenance, they failed to inform me of this. I ended having a phone call from the engineer that he was at the front door and wanted to be let in, I was at work at the time.
I called Leaders asking for certain details and they informed me they would email me the details by the end of that day, unsurprisingly they didn't I spent most of the next day trying to force them to give me said details it ended up taking me 8 hours for them to send me one email. I ended up calling them 4 times to be told that they will send it right away, I believe it would have been quicker for me to walk to their building and do it myself. And once I finally did get an email it was to tell me to wait, whilst they contact the landlord, to this day I'm still waiting for that email.
Leaders are very friendly when you're looking for a property but once they have your money they honestly don't care. Yet at the same time all estate agents are like this, no one cares and will try as hardest as they can to take all your money, so if your dealing with Leaders you will have to ring them every 5 mins to remind them to do their job and do try to get everything in writing because they do like to claim your lying often.
Chelsea · 18 June 2019
Agent replied · 16 June 2024
Hi Chelsea, we’re really sorry to read of the issues you have experienced and regret that you are dissatisfied by the service you have received from Leaders and our team in Crewe. We set very high standards for ourselves and take it very seriously when these are not met. Falling short of meeting your expectations is not the standards we strive to achieve and we would of course like the opportunity to discuss this with you and hopefully by doings so we can try and improve your experience with us; if you are happy to do so then please reach out by contacting us on 01344758596. Kind Regards, Leaders
★★★★★ 5/5
GoogleNever like to personally recommend anyone however I have to admit the service I had from Amir was exceptional at a time that can become stressful I was pleased to be looked after by amir and Ben at leaders in Crewe.
I would highly recommend the full team to anyone needing this service
Thanks again to Amir and his team!
Natalie · 17 June 2020
★★★★★ 5/5
GoogleI’ve been a tenant with the company for approx 2 years and found Leaders to be very helpful whenever I have had to contact them. They have been efficient and go above and beyond. Special thanks to Jo who has gone out of her way to help with my recent enquiries. Would definitely recommend using them and found them to be the best letting agency in Crewe.PositiveResponsiveness, Professionalism
Emma · 27 August 2021
Agent replied · 16 June 2024
Dear Emma
Thank you for the great review of our Leaders Estate Agents Crewe team. It’s fantastic to hear that Jo and the team have been able to provide you with a great service that you were happy with.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleSammii was absolutely amazing at showing us our properties, she was very informative to any questions or concerns we had regarding the properties or the local area!
J · 18 June 2019
Agent replied · 16 June 2024
Hi Joe, we are so happy to read such a great review about your recent experience with the Leaders team at Crewe. We are so pleased to read of the exemplary level of service that Sammii has been able to provide you with. If there's anything else we can do to assist please do not hesitate to get in touch. Kind Regards, Leaders
★★★★★ 5/5
GoogleSammii is an excellent asset to Leaders. A professional and friendly attitude allowed for easy and stress free house hunting. Thanks you to Sammii and leaders.
Rob · 18 June 2019
Agent replied · 16 June 2024
Hi Rob, thank you so much for your positive comments about Leaders Crewe and the service you received from Sammii. We will ensure that your comments are passed onto Sammii directly so she is aware of your thanks. Kind Regards, Leaders
★★★★★ 1/5
GoogleWe have had problems with carpets ripped and breaking our vacuum cleaner! Someone come out to measure it all and we got the appovapp off the landlord still waiting weeks later for a date to come and fit them! Rung the company so many times keep getting ohh will ring them, then call you back still waiting....... Wouldn't mind but need to move all the furniture and wanting to refresh all the walls ect:
Rachel · 18 June 2019
Agent replied · 16 June 2024
Hi Rachel, we are saddened to read of the negative experience you have had with the Leaders team in Crewe, we consistently strive to deliver exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. I have had the chance to discuss your review with the property management team who have advised that they were in the process of obtaining a quote for the carpets to be replaced and were awaiting on authorisation from the Landlord to proceed with these works. I understand that recently the works have been agreed by the Landlord and so have been arranged for Thursday the 11th of October. Whilst its pleasing to hear from the property management team that these issues will be swiftly resolved I would like to offer my apologies for any delays you have experienced and I sincerely hope that moving forward the team are able to provide a level of service that you are satisfied with. Kind Regards, Leaders
★★★★★ 5/5
GoogleReally, good service from everyone especially Laura who hell sort us getting a pet for our house 😁 …
Ben · 17 June 2021
Agent replied · 16 June 2024
Hi Ben Margetts,
Thank you for the great review of our Leaders Estate Agents Crewe team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI used Leaders to buy my first property.
Throughout the process I found them to be very responsive and very professional, while also remaining very personable. They helped greatly to make the process as smooth as possible and extra touches like the welcome pack upon completion were a nice addition.
Would have no hesitation in recommending or using again.PositiveProfessionalism
Gareth · 17 June 2022
Agent replied · 16 June 2024
Dear Gareth Paixao Williams,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI've been with Leaders (South&Co) for years, never had any complaints and always found the people their to be friendly and helpful.
This morning I woke up to no hot water and no heating. Within the hour I had an engineer at the door, and a couple of hours later it was all sorted.
Big thanks to Jo for getting it sorted out so quickly.
Nigel · 17 June 2021
Agent replied · 16 June 2024
Hi, Nigel Roberts! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 5/5
GoogleThrough time have had numerous dealings with Jo Gordon as a property manager, she is always very professional and friendly. Very responsive and active and always quick to resolve anything that she is dealing with. Amazing member of the leaders team
Martin · 18 December 2023
Agent replied · 16 June 2024
Dear Martin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleUsed Andrew at Leaders few times now and he's always been swift, polite and helpful.
Likely won't be the last time either!
Thank you :)
Andrew · 3 October 2024
Agent replied · 24 October 2024
Dear Andrew Davidson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service and Charlotte Brassington went above and beyond
Will definitely recommend to friendsPositiveResponsiveness, Professionalism
Dan · 17 June 2021
Agent replied · 16 June 2024
Hello Dan Dale
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleJoanna is always friendly and helpful when any little niggles need to be dealt withPositiveResponsiveness
John · 17 June 2021
Agent replied · 16 June 2024
Hi John Woodward,
Thank you for the great review of our Leaders Estate Agents Crewe team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe have found Leaders to be excellent agents, very professional and responsive. We would particularly like to pick out Jo Lawrinson who has been a huge help to us in managing the property and answering any questions we may have. Jo always calls back when she says and always has the answers which is invaluable to us as landlords who don't live locally.
Sarah · 17 June 2021
Agent replied · 16 June 2024
Dear Sarah Dare,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Crewe. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHaving moved into a property managed by Leaders a few months back, we have needed to contact them a few times as we settled in, and have been hugely impressed with the rapid response and service they have given us. We had a radiator leak which was reported and resolved within 2 hours. Cannot fault their customer service at all.PositiveResponsiveness, Professionalism
Kate · 17 June 2021
Agent replied · 16 June 2024
Hi Kate Coyle,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Crewe branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe recently applied to rent an apartment through leaders and we were able to move in within 3 days, very efficient and professional team especially Ben, quick to repsond to calls and mails regardless of the number of times we called. Thumbs up, they are doing a great job.
Merit · 17 June 2020
★★★★★ 1/5
GoogleSlow and uninformed.
Severe lack of communication (zero communication) and bad attitude over the phones and the scarce email responses.
Chim · 27 October 2024
Agent replied · 10 November 2024
Dear Chim Pham,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
