Leaders Sales Cheshire reviews

★★★★★ 1/5

Google

Currently going through scheme claim to get my deposit back after moving out 18th Feb. 9 phone calls made over the space of a month with no one calling me back or finding an answer. Also promised rent refund for 10 days that I paid for after keys were handed over to new tenant which I have not got back.

Jaymie · 26 April 2025

★★★★★ 5/5

Google

We used Leaders to sell our property recently, they were very professional and helpful. Andrew was very knowledgeable about the local market and current trends and was invaluable in liaising with our buyer’s solicitors to get the exchange over the line

Sharon · 18 November 2023

★★★★★ 1/5

Google

Avoid this company like the plague, in particular the Crewe branch. I had a truly awful experience with these so called professionals who went out of their way, with the landlord, to take nearly £2.5k from me for a property I "tried" to rent. The issue began the day I registered the address for my water usage PRIOR to moving in. This alerted the water company that someone was going to be at the property. I received a call from the supplier which was very direct and to the point, stating that the property had a leak which was losing 500 litres a day, they had tried to contact the landlord but had no response and that as I was now the tenant it was my responsibility to pay for and sort. After alot of frantic phone calls with the waterboard it turns out Leaders (and the Landlord) were fully aware of this issue prior to me signing the tenancy agreement but did not disclose this information to me. I had the keys to the property but refused to move in until this issue was sorted by the landlord, via Leaders. This issue went on for over 3 months. Every few days I followed up I was told by Leaders we can't get hold of the Landlord but I still anticipated to move in imminently and kept the keys expecting to do so not knowing this would go on for months.... this would later be used against me by Leaders and cost me thousands. After over 3 months of constant excuses about not being able to get hold of the Landlord, Leaders, at first, agreed this issue was known about by both parties, prior to me signing any agreement and supported the fact that I'd be rented the property misleadingly the explanation being "we thought the issue had been fixed" There whole attitude then changed when apparently there had been a huge mistake and in fact there was no leak, and because I'd kept hold of the keys I had to pay all the rent up to that point. As you can imagine I was very angry to say the least all I wanted to do is rent a property!! I was then led down a garden path by Leaders saying they would do everything for me to sort out but in fact did nothing and lied to me. At this point I had had enough and said I didn't want to move into the property, it was at this point when I returned the keys, demands for rent were made. After alot of back and forth Leaders told me the landlord was happy for me to step away (that was good of them!!!) As long as I paid the remarketing cost for the property of £500 and I would get my first month's rent and deposit back. I stupidly agreed to this and guess what I never received anything back and Leaders have recently, 14 months on, started chasing me for unpaid rent!! I set foot in the property once and it costs me financially and even more so mentally. A truly disgusting company who anablled a landlords to hide away and do nothing and then take my money. Please avoid so you do not get an experience like mine! Que, copy and paste response.

Simon · 17 March 2024

★★★★★ 1/5

Google

Very hard work Just wanted to know if a rental property accepts pets. They ignore me and email me a form to give them all my details (which they don't need if the answer is no). I can't even open the link because Google says the website isn't safe I can't get through to anyone on the phone Eventually I manage to speak to someone in sales, but they can't answer a very simple question and surprise surprise.. want my details so someone can spam me with calls and text messages L

Kaeben · 17 March 2024

★★★★★ 5/5

Google

As a buyer rather than client I thought Leaders provided a great service. They are one of the few agents who take the trouble to include details like service charges and ground rents when preparing particulars of leasehold property. They were quick and efficient in answering questions. Sue Carter in particular was a diamond in progressing a difficult sale with her clients and their solicitor. She has earned a pay rise and large bonus on the basis of this transaction alone!

Charles · 17 March 2024

★★★★★ 1/5

Google

Very hard work Just wanted to know if a rental property accepts pets. They ignore me and email me a form to give them all my details (which they don't need if the answer is no). I can't even open the link because Google says the website isn't safe I can't get through to anyone on the phone Eventually I manage to speak to someone in sales, but they can't answer a very simple question and surprise surprise.. want my details so someone can spam me with calls and text messages L

Mark · 16 March 2024

★★★★★ 5/5

Google

The Crewe team have been so helpful and have been at the end of the phone for any questions I had about moving. They have made the process very easy and stress free.

Jeanette · 16 November 2025

★★★★★ 5/5

Google

I really appreciate Mahbub he is a star in our life getting us this house we really appreciate his support thank you

Kudzie · 16 February 2026

★★★★★ 1/5

Google

Rude, ignorant, unhelpful; just some of the things on a long list of negatives I can say about this company. I'm pretty sure nobody if the office speaks to each other because everyone gives you a different story. I must say I'm particularly glad that I didn't end up going through with my rental enquiry with Leaders because if I had them as landlord, God only knows what I'd have gotten myself into.

Shaun · 11 June 2024

★★★★★ 5/5

Google

We've just bought our first home through Leaders and they have been nothing but accommodating throughout. From last minute second-viewings to letting us have a quick look round to take measurements before move-in, everything was done with professionalism and a smile. Special shout out to Andrew who was great!PositiveResponsiveness, Quality, Professionalism

Catherine · 17 June 2022

★★★★★ 5/5

Google

We spent over 5 years in a property managed by leaders Crewe. Their service is second to none and the office were always extremely polite and helpful. In particular Joanna has been extremely helpful over the last few months with the check out of our previous home. Thanks for all your helpPositiveResponsiveness, Quality, Professionalism

Benjamin · 27 August 2021

★★★★★ 5/5

Google

Joanna Lawrinson - is such a great help with everything we could ever imagine, she makes dealing with everything related to your rented house so much easier, brilliant staff highly recommend. …

Bruno · 16 October 2025

★★★★★ 5/5

Google

Leaders Crewe recently sold our house. Andrew Scoffins found a buyer and negotiated the sale within three weeks of the property being put on the market, whilst also achieving our required selling price. Andrew’s pre-marketing advice and …

Martin · 16 August 2025

★★★★★ 5/5

Google

Andrew is a great ambassador for this company, with a friendly and open demeanour. He explained in great detail all the options that were available with my property and he gave me sound advice. The valuation presentation that Andrew prepared for me was very impressive and thorough.

Sarah · 17 June 2022

★★★★★ 5/5

Google

Chris has been totally professional from when we first made contact. Not only working hard to find us tenants but guiding us through a renovation of a property to get maximum value and reccommending tradespeople through Leaders.....Martin has been fabulous in renovating the house too.PositiveResponsiveness, Professionalism

Annemarie · 17 June 2022

★★★★★ 4/5

Google

Having come to the end of my time at a Leaders property I was glad to have Kelly Jeffries handling the termination of the contract. Always thoroughly professional and helpful, Kelly made the transition painless and even got the end date brought forward which was extremely helpful financially in these difficult times.PositiveResponsiveness

Sidious · 17 June 2021

★★★★★ 1/5

Google

I'm unsure if it was all down to Leaders or just simply miscommunication with the landlord. Still, often, my time spent in their hands seemed like it was often more difficult than it needed to be! I few examples can be given, such as being sent credit control warnings about money I owed them when the no deposit option hadn't be included in my latest statement or wasn't made as clear as it could've been! Also, when my landlord finally changed agencies, I was given another credit control about not paying that month's rent even though I'd already been informed of the switch before this date. I'd already been moved over, admittedly I rang them and they informed me straight away I didn't owe that money so fair enough! Sometimes, the more minor issues within the household as a tennant don't seem to be priority, and you would send an email in January only for the work to be done in May or June. Again, I'm not sure if it's the landlord or leaders taking their time to decide on whether the work needs doing. Another issue I pointed out was having to have an extension lead on my kitchen unit for months, which to me is a health and safety risk however, the photos on this issue were just ignored. Ultimately, it seems depending on what the landlord says Leaders are powerless puppets unable to get stuff done. I will give credit where credit is due though when something disastrous happens they were able to fix my kitchen ceiling that fell through due to the bath having no seal on it in the first place when we moved in. I obviously didn't notice and neither did my then partner and it appears neither did Leaders before we moved in! Finally I have to mention the countless weeks waiting on a fridge when my fridge freezer broke, it must have been at least three weeks!

James · 21 August 2023

★★★★★ 5/5

Google

Since early April, I have contacted Andrew (from Crewe) about selling my house. He has been very helpful in answering my long list of questions with patience. After understanding that my house is a small one and my concerns about the sale …

S · 16 May 2025

★★★★★ 5/5

Google

Such a great agency and team! Prior to our move we were in contact with different agencies in Crewe and cannot be compared to Leaders in Crewe, communication and service is amazing! Moving during Covid is harder anyways, but the team were very supportive :)PositiveResponsiveness, Quality, Professionalism, Value

Karolina · 27 August 2021

★★★★★ 3/5

Google

Mabs Very Helpful, easy process to rent a house

Lizzie · 16 March 2026

★★★★★ 5/5

Google

I have found all of the staff I have dealt with at Leaders extremely helpful and responsive. In particular Joanna Lawrinson who was extremely understanding and proactive in assisting me extend my current tenancy. I really appreciate the quick responses from you and all the team.PositiveResponsiveness, Professionalism

Joe · 17 June 2021

★★★★★ 5/5

Google

Amy from leaders Crewe is very professional and helpful. She has an excellent telephone manner and puts you at ease during a difficult conveyancing process. Excellent service throughout. Manwar buyer

Rahamidine · 17 June 2023

★★★★★ 5/5

Google

Excellent service, kept me updated throughout the whole selling process. Special shout out to Sue Carter. Very professional would highly recommend.

Dawn · 17 January 2024

★★★★★ 5/5

Google

Such a great agency and team! Prior to our move we were in contact with different agencies in Crewe and cannot be compared to Leaders in Crewe, communication and service is amazing! Moving during Covid is harder anyways, but the team were very supportive :)

Karolina · 17 June 2021