Big Yellow Self Storage Co Ltd Chester reviews

★★★★★ 1/5

Google

Great on signing in really welcoming, atrocious when trying to leave. I was charged half my deposit even though I told them I would only use the month I booked and not a day longer. And even when I explained to the manager I and already agreed to leave on the date I was booked for, he insisted on charging me a late notice fee(half my deposit as mentioned) he was unreasonable and upon further investigation it seems its a common practice at the Chester branch on sealand road. Avoid if possible, there is a storage for half the price just by the Tesco stores just off bumpers lane.

Ste · 12 June 2018

★★★★★ 5/5

Google

Very impressed, very secure. Excellent staff, very helpful. Lauren was especially friendly and great at explaining the process when starting out. Will be recommending this place to others.

Smadigana · 12 June 2019

★★★★★ 5/5

Google

Exemplary customer service. Really helpful and friendly and most importantly, efficient. Thanks guys.

David · 1 May 2025

★★★★★ 5/5

Google

Jeff and Martin were very helpful and considerate in a very stressful situation.

Pip · 11 June 2022

★★★★★ 5/5

Google

Spacious with easy access for large vans. Well kept and secure storage rooms with good fire safety equipment and manual access to belongings via card.

Sarah · 12 June 2019

★★★★★ 5/5

Google

The staff at Big Yellow storage, Jeff and Martin, were extremely helpful and provided a very smooth experience. I would recommend Big Yellow Storage Chester to all my close family and friends!

Janani · 10 June 2024

★★★★★ 5/5

Google

Very friendly and informative staff. Both Jeff and Lauren answered any questions I had and Jeff made the move in process nice and easy.

Keith · 12 June 2018

★★★★★ 5/5

Google

Hassle free booking. Easy to access. Geoff was great very accommodating and we even got offered tea/coffee during the check in process!

Mike · 12 June 2018

★★★★★ 5/5

Google

Professional, friendly staff. Storage secure, excellent location. Good half price offer for 8 weeks

Dianne · 27 November 2024

★★★★★ 5/5

Google

Excellent storage facility with great staff. They were accommodating and understanding of turbulent travel circumstances. Provided supererogatory support throughout the duration. I know that other storages wouldn’t have bothered to do so.

Amr · 13 November 2023

★★★★★ 5/5

Google

This was my first time using any kind of storage facility and I was very impressed with how the staff went above and beyond to make sure I had all the info I needed to make the process as smooth as possible. Great customer service given by Jeff and Martin would recommend to anyone

Jack · 11 June 2021

★★★★★ 5/5

Google

Brilliant service Jeff Banks is a credit to the business 👍 …

Mark · 12 June 2018

★★★★★ 4/5

Google

Staff showed different stoare options for comparison and were very helpful.

Clive · 15 October 2024

★★★★★ 5/5

Google

On arrival our contact, Jeff Banus, made us very welcome; he carried out all the introductory procedures quickly and efficiently. He then showed us the storage unit allocated to us and made sure that our route to it was the quickest available. The whole experience was excellent in every way, including the coffee Jeff provided for us.

Finbarr · 12 June 2018

★★★★★ 4/5

Google

They were good, had to put a few things in there for university. Only needed this for a few weeks as this was an eaiser option for me. Staff are nice.

Sam · 11 June 2023

★★★★★ 5/5

Google

Jeff was very friendly and helpful

Ian · 12 June 2019

★★★★★ 5/5

Google

Amazing variety of clothing , I was getting kitted out for a wedding suit , the owner was so so helpful let me try on all different sizes until we got everything to match also his advice was gratefully received

Ali · 11 June 2022

★★★★★ 5/5

Google

Absolutely brilliant service will be using again xx💋🥰 …

Julie · 27 July 2024

★★★★★ 5/5

Google

Its big and yellow. You can dump your stuff, and it'll still be there when you return, so long as you keep paying the ransome.

David · 16 July 2023

★★★★★ 5/5

Google

Danie, one of the managers who checked me in, was fabulous. He made the process very smooth and I am very happy with my storage facility.

Naana · 11 June 2023

★★★★★ 5/5

Google

I have used big yellow a few times over the last few years and always find the staff there to be friendly and most helpful. Lee and Jeff are the two that looked after me but the others are just as helpful when I've dealt with them. Thank you

Jenny · 12 June 2017

★★★★★ 5/5

Google

Very helpful and polite

Joyce · 27 July 2024

★★★★★ 4/5

Google

Very good storage in Chester. Much better for out of hours access, plenty of trolleys etc so very well set up. Not the cheapest option but probably the best locally.

O · 11 June 2022

★★★★★ 5/5

Google

Rating only, no written review.

Simon · 4 October 2026