Chancellors Chesham reviews

★★★★★ 5/5

Google

First estate/lettings agency that I've enjoyed interacting with. Alec was our guy and he proved to be a very capable agent, found the perfect 1st house for us, got us all the way through to completion and was a pleasure to deal with along the way - professional, and a genuinely nice guy too. The other agents and Rick the financial advisor were great too, would use them to sell if we ever move

F · 10 August 2015

★★★★★ 4/5

Google

Buying our first property: We were in London,and were looking for a house in Chesham. As it's a long way to get to Chesham,Alan was very well organised,by booking as many viewings as possible in one go,good listening skills,attention to details,and his communication skills was amazing!Updated us on the buying process regularly,always available for any questions. Alan was very helpful.The process was fast and efficient.Happy to do business with Chancellors!

Emmanuelle · 28 July 2019

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

Facebook

We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 1/5

Facebook

Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ��

Joshua · 16 January 2018

★★★★★ 5/5

Google

Excellent agents - I would recommend

Rhys · 13 November 2025

★★★★★ 5/5

Google

The service was efficient and professional. Nathan and the team were very helpful and informative. Would recommend.

Laura · 31 March 2023

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 1/5

Google

I'm a landlord letting a property through Chancellors Chesham. Back in March a repair was requested by the tenant. I approved it, the contractor's quote, and paid it. Thought nothing more of it. In November the tenant mentioned to me directly it still needed doing. After a lot of back and forth Chancellors blamed the non-repair on March's lockdown. Fine. Whatever. Mistakes do happen. The job got requoted as the scope was now worse. I again approved and paid the quote. Now 4 months later the tenant mentioned it still isn't done and he's just going to do it himself. This is, by a country flippin' mile, the worst service I've had from a letting agent as the landlord.

Ken · 12 March 2021

★★★★★ 5/5

Google

Grace Curry in the Chancellors Chesham branch was faultless in her approach in helping my partner & I to secure a flat that met all of our requirements. Grace was always in constant communication, helping us through each step of the letting process. We are very thankful for all of Grace's help and support. We would recommend her to anyone looking for a property. Kind regards, Mike & Anna

Michael · 28 July 2019

★★★★★ 5/5

Google

Nick and the team at Chancellors in Chesham - great bunch! - Ever since we got our market appraisal done Nick had kept in touch and so when we decided to sell there was only one choice - we went to the market but were underwhelmed by the others. Nick has huge knowledge of his patch and we felt very comfortable with his advice. Definitely a 2% service :)

Jim · 28 July 2019

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

Google

Chancellors have been excellent from the start of my journey with them. From arranging the viewing and to finally moving into my property, I can honestly say I have been impressed with the communication from Danielle and the rest of the lettings team. Any questions I would ask about my new property, would often be answered within hours rather than days which made me feel at ease and made the moving in process simple.

Anthony · 12 March 2022

★★★★★ 5/5

Google

Purchased a property through Chancellors Chesham. Excellent service from Nick, Callum and Daniel. They were all helpful and friendly and made the whole process very straight forward, also allowing access for contractor visits, which was extremely helpful! Thank you 🙂 …

Joanna · 21 August 2024

★★★★★ 5/5

Facebook

As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

Facebook

I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 5/5

Facebook

Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 5 October 2020

★★★★★ 5/5

Google

Chancellors Chesham provided a service that many others aspire to achieve. Nick's team are always caring and on the ball. They provide a personal service and no matter how busy they are always make time for the client. Charlotte was our principle negotiator dealing with our house purchase, her professionalism is faultless and always dealt with stressful issues with a smile. We sincerely Thank you Richard & Hilary Baker

Richard · 30 July 2018

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 5 September 2020

★★★★★ 1/5

Facebook

My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 4 September 2020

★★★★★ 1/5

Facebook

Absolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.

Gerrit · 31 August 2020

★★★★★ 5/5

Google

We have just completed the purchase of our 1st house in Chesham and Chancellors provided excellent service throughout the process. Daniel Hemsley is an excellent asset to the business; he is professional, friendly and very helpful. When our exchange got delayed Daniel was able to give us details on delay reason before our solicitors managed to establish that. Daniel is definitely a go to person at Chancellors!!!

Agnieszka · 28 July 2019

★★★★★ 5/5

Facebook

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018