Chancellors Chesham reviews

★★★★★ 1/5

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Very unreliable. Have been waiting since this morning for a call back for a key code to a new property for my uncle to move into. We have spoken to various employees who have promised to be in contact but to no avail. We are currently sat outside his now previous property with removal vans packed and ready to go to the new property. He had to vacate his property by 12pm today he is 72 and now homeless. We have visited the office in Brecon and that is also closed. We are disgusted with the service or lack of that has or in this case not been provided.

Polly · 9 August 2020

★★★★★ 5/5

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This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

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I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 1/5

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Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding the deposit, Chancellors have still not released the cleaning money owned to us from the tenants.What’s more disappointing, is unprofessional behavior of the Chesham branch. They have been ignoring calls and passing us around different people to appear that they are resolving the issue. It is very clear that they have no intention of giving us the cleaning fee or resolving the issue. Staff are rarely responded to emails and are unwilling to carry out the tasks that they are paid to do as property managers. This is just one issues we have had, and we no longer have Chancellors managing the property. Avoid like Covid!

Anthony · 31 July 2020

★★★★★ 1/5

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o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

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Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 1/5

Google

I rented recently with Chancellors. It seems there are some fake reviews here. But the lettings reviews are 100% correct. They are nice when it suits them eg whilst selling a place. Renting from them was an absolute nightmare. The lettings team are lying constantly, played the same game by whitholding my deposit even though the landlord had said it was fine and to allow me to have the deposit back. On top of that, the check in and out inventry, don't use them. They are not legit and have a deal with them. They will try their best to keep back the deposit. And will want their own cleaner to do the job, if you refuse they will be looking for any fault or create a fault. I would strongly suggest if you rent, go else where! These people are liars, especially the ladies in the lettings department. I will never use them again and will ensure all my friends and family go else where going forward.NegativeResponsiveness, Professionalism, Value

S · 21 June 2020

★★★★★ 5/5

Google

We are a family of 4 with 2 young kids moved into Chesham recently through Mithu Gurupan from Chancellors. I was very impressed with his professionalism, listened to our needs and very adaptive. We had challenges in securing the property but made sure all parties were well informed and made sure the deal went through promptly.

Karthik · 9 September 2023

★★★★★ 5/5

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There's only one trustworthy and reliable forex trader I can only recommend for anyone interested in investment. Mr Ralph Carico is the best account manager I can ever recommend here, if anyone here is interested you can kindly reach him out for more information and also start making profits for yourself

Anthony · 16 September 2022

★★★★★ 5/5

Google

Danielle was extremely helpful with my property search. I would definitely seek her help again in the future.

Holly · 13 October 2022

★★★★★ 1/5

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Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

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I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

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I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

Very friendly and professional staff!

Marius · 13 October 2025

★★★★★ 5/5

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Thanks Chancellors. 3 flats let in just a few weeks. I should have stuck with you after the fab tenant you found us in the past. I then tried other agents with poor results, so I will stick with you guys from now on. Special thanks to Ciara and Grace for all their patience with my particular requirements in setting up the contracts. Thank You Bryan Harris

Trxbloke · 30 July 2018

★★★★★ 5/5

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Excellent service. First class staff. Highly recommended

I had the pleasure of selling my property through Chancellors in Chesham. Nicholas Richmond and Daniel Hemsley were brilliant. Between them they handled the Sale, marketing and viewing of my property and the potential buyers very efficiently and effectively. They were excellent and helped make the process both speedy and easy. Fairly straight forward with minimal hassle. Many thanks to them both. I highly recommend them without reservation. Thanks.

PM · 16 November 2015

★★★★★ 5/5

Google

Thanks Chancellors. 3 flats let in just a few weeks. I should have stuck with you after the fab tenant you found us in the past. I then tried other agents with poor results, so I will stick with you guys from now on. Special thanks to Ciara and Grace for all their patience with my particular requirements in setting up the contracts. Thank You Bryan Harris

A · 24 May 2018

★★★★★ 5/5

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I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 5/5

Google

Wow!! Nicholas Richmond and his team at Chesham were just out of this world, from our initial property to search to exchange and completion. Always at the end of the phone when I needed him, that was the case no matter what day of the week or time of the day. Highly recommend Chancellors to all of my friends and family. Thanks a million guys!

Jamie · 28 July 2019

★★★★★ 5/5

Google

After a lacklustre experience with another estate agent, we decided to use Chancellors to take on the challenge. From the very start, both Nick and Bonnie were professional, engaged and 'on the ball'. The result...a sale that we've just completed on. A key skillset is their knowledge of the local market, and their vast book of prospects. A 100% positive experience for us. Thanks guys!

Simon · 28 July 2019

★★★★★ 1/5

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Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Google

So useless and unprofessional, they have made mine and my partners first time renting a horrific experience, been lied too on many occasions by all staff at the branch, they are a joke to get hold of and will only contact you when it suits them, after many attempts of contacting the Chesham Chancellors branch and speaking with there main offices we were told that the person we were trying to contact never exsisted? Was told to call someone else who still never answered the phone or got back to us, she would call us back for about 2 seconds then hang up to create the illusion that they had been trying to get in touch with us, after she was trying to resolve a situation for us and came round to inspect the property she said everything was fine and would speak to the landlord about our issue, many phone calls after this due to her late response and lies we had a month to find somewhere else to go from false accusations from a neighbour who has been terrorising us since we moved into the property and a lot of personal family issues. Chancellors did nothing to help us what so ever all they did was put words in our mouths and ignore us constantly. I would never use chancellors again, If I could give them 0 stars then I definitely would. Letting’s manager is a complete joke.

Mia · 30 July 2019

★★★★★ 1/5

Google

Chancellors are the worst people I've ever met. They are rude, unprofessional and devious. They never answer the phones, they don't respond to their emails, they withheld information from us, both of the women (ciara brown and Gemma batey) who were supposed to be dealing with our move were extremely rude on several occasions and told me that chasing up references was my responsibility even though the referencing forms were never sent out and I paid £160 per person in fees. They sent out wrong contracts that had to be redone but we only ever found this out after I called them otherwise they wouldn't have told us about it. After over a month of them having my deposit and our moving date being pushed back several times we had an email on the day before we were due to move in saying that we could no longer move in. They lied about the reason for this when in actual fact it was because they hadn't done anything they were supposed to do in preparation for our move including getting a professional clean done. They left me, my husband and our 8 month old baby homeless. It is now 2 weeks later and they still haven't returned my deposit . Avoid chancellors at all cost! They are a bad company and the people who work their are nasty and don't care about their jobs or their customers. They are thieves.

E · 28 July 2019