Chancellors Chesham reviews

★★★★★ 1/5

Google

Chancellors don’t even deserve 1star very unprofessional we have been lived 2years in 21 pond park road since June 2017 and we moved out 1st June 2019 we paid rent on time every month and also we paid deposit which we suppose to get back end of tenancy it’s been 7weeks when I call chancellors they blame landlord delaying when I call landlord she blame chancellors is delaying that’s how they playing game chancellors don’t help tenants at all and I hired professional cleaning whole house clean garden washed carpet painted whole house for landlord she is still making £200 false claim after 6weeks for washing machine not clean and keys broken in windows locks keys it’s never mentioned in check report keys was already broken in locks and rusted when we moved in 2017 when she want some work done she talk very sweet

Gurpreet · 28 July 2019

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Google

Sold my property with Nicholas Richmond whilst I was heavily pregnant. Nick made what could have been a stressful time very easy! He was always available to answer questions and really went out of his way to make the whole process as seamless as possible. Nick works extremely hard and I will not hesitate to contact him when we sell our current property.

Sarah · 28 July 2019

★★★★★ 5/5

Google

Danielle was really helpful and always answered any questions or queries i had in detail.

Lauren · 13 October 2022

★★★★★ 5/5

Google

An outstanding team, throughout my entire rental search Benjamin has been clear and concise at every stage, a real asset to the team!PositiveResponsiveness

Natascha · 26 August 2021

★★★★★ 1/5

Google

Staff lied multiple times about the property we were moving into. This includes the agreed price with the landlord. The keys were late on move in day and they tried asking us to move in the next day. Specific details we asked about they lied about too. Everything about this branch is unprofessional and I would not go through chancellors or recommend them to friend. I called this morning to ask for some simple information and they said they would call me right back, no one had called me back. They appear to have no respect for people. Don't be mislead by my rating. I would give them 0/5 if possible.

Reggie · 30 July 2018

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 5/5

Google

Completed today! As a first time buyer some bits of the process seemed a bit daunting at first but the whole experience was made a lot easier by Dan Hemsley at Chancellors who proved a great help from the start of the process to the end. Many thanks to Dan and everyone else involved at the branch. Now to buy some furniture...

Chris · 28 July 2019

★★★★★ 5/5

Google

The service I received in Chancellors was phenomenal! I felt completely at ease. As a first time buyer I was hesitant as what to do, but Nicholas Richmond in particular guided me through every step of the way. The communication was excellent and I would not hesitate to recommend Nick and the rest of the team to anyone. Thanks Very Much Nick.

Gage · 28 July 2019

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

Facebook

Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

Facebook

Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

Facebook

This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018

★★★★★ 5/5

Google

We recently bought a property through Chancellors in Chesham and our experience was very well handled by Alec Worrall who gave us all the information, was very helpful, patient and polite and went out his way to make it all possible. i would definitely recommend Alec or Chesham and their staff for buying property as they friendly helpful and provide an excellent service. Narendra and Sheela

Sheel · 31 July 2014

★★★★★ 5/5

Google

We have recently purchased a property through Chancellors and Alan Dempsey was excellent from start to finish. He took time to find out exactly what we were looking for and provided an excellent service throughout the process. Rob Packham who looked after us from offer through to exchange was excellent, very patient and a pleasure to deal with. I cannot recommend this agent enough! Thank you

Amy · 31 July 2014

★★★★★ 1/5

Facebook

Dreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.

Christine · 9 March 2018

★★★★★ 1/5

Facebook

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Danni · 17 November 2017

★★★★★ 5/5

Facebook

I would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional. Best regards, Monika Salter

Michelle · 3 March 2020

★★★★★ 5/5

Facebook

Casey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client. Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires. Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated. Highly recommended !

Dorian · 31 January 2019

★★★★★ 1/5

Facebook

Every dealing we’ve had with Chancellor’s has been terrible. Rude, arrogant and unhelpful is how I would describe every member of staff I’ve dealt with.We have moved out of our rental property, our landlord has said we can have our full deposit back but chancellors are ignoring our calls and emails.I’m absolutely disgusted with this situation - think long and hard before you use this estate agency.

Lian · 28 January 2022

★★★★★ 5/5

Google

We had a very positive experience with Chancellors during the recent purchase of our property. Alan Dempsey was most competent and efficient and any query which we had was dealt with swiftly and with an obliging manner. In fact he went beyond the call of duty and was very professional in his dealings with us, yet carried them out most affably.

Dorothy · 28 July 2019

★★★★★ 5/5

Google

I was impressed with Chancellors in Chesham, in particular, Bonnie was extremely diligent when handling my requests. She took great care and ensured that my needs were met every step of the way. Her dedication and knowledge of the market were incredible, and she maintained professionalism throughout. I would highly recommend her to anyone looking to buy or sell a property.

Becky · 28 July 2019

★★★★★ 1/5

Facebook

This agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.

Clare · 12 April 2017

★★★★★ 5/5

Facebook

Great customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !

Mags · 9 December 2016