Taylors Bicester Sales reviews in Cherwell

★★★★★ 1/5

Trustpilot

Made a offer on a property more than…

Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty

Mrs · 12 February 2021

★★★★★ 1/5

Trustpilot

Misrepresented offers as cash, didn't listen or pay attention expect us to dance like monkeys to make it easier for them

I started selling my grandparents property with Taylors roath, they organised viewings and the problems started.We asked them to call when they were done showing people round so we could come home, they didn't call, half hour after viewings were meant to end, freezing we headed home to see what was up.All lights on, gates opened no sign of agent. We get in, settle, warm up and nearly hour half later I call them to find out whats going on.They say they will let us know in the morning the offers.I check cctv he left half hour early leaving, didn't call so we were out in the cold for a hour longer than needed was pissed.I end up calling them later next day as they never called get told of a 145k offer, a 125k the three 100k offers.... but the 125k one is cash, faster sale no mortgage to worry about so we take 20k loss and go for it as we want to move.Sales progressing and weeks in we get told its not actually a cash offer.... its a Ltd company mortgage still sound they assure us, we have done alot of the paper work, times pressing on we have put a offer on a house which was accepted as we would be cash buyers, that's what we had been told.... so we inform the estate agent we are buying from and they say its fine and we continue bit niffed that we missed out on 20k.During this time they also suprised us with asking for £400 upfront for the house we are buying for "searches" we were NEVER informed before hand of this so thanks for that cause I just have money lying round no wait I did tell them we didn't.Then over a month and half into paperwork for sale of old home and the purchase of our new home nearly complete, our buyer drops out as they don't like thier interest rate. thought this offer was cash then it was supposed a rock solid mortgage.... livid but keep it together.We then have Karl arranging more viewings, he offers Tuesday Wednesday, I say Tuesday partner works from home thats thier day off. He then calls asking for Saturday, said partners working we would have to stay in the house... nooo problem they would just poke thier heads in the room, they start booking in viewers going over the two hours... OK.Then we get a email saying we have to be out of the house for the viewings.. its minus two, we have no where to go and my partner is working from home they know all this.At this point I have lost it, they have made it difficult since day one, misrepresented offers, bought suprised charges and expected us to lose wages to fix thier mess ups. I am fuming. I wish I had never gone with Taylors Roath.

Laura · 22 January 2021

★★★★★ 1/5

Trustpilot

Completely Incompetent

Taylors Lettings are absolutely useless, and they are undeserving of 1 star.The customer service is appalling - no one responds to emails, phone calls, or simple requests. We need to constantly chase them to undertake the most basic tasks, and they are knowingly negligent of basic safety standards.Without warning they removed their "emergency" contact number, rendering us helpless on a number of occasions.I am a frequent review reader and rare poster, but the level of negligence was incomprehensible and had to be written.

Chloe · 9 November 2020

★★★★★ 5/5

Trustpilot

Smooth and easy move

Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.

Lucy · 30 August 2022

★★★★★ 5/5

Google

Thank you to the Mortgage Advisor Thomas who supported us with buying our first home. He was very helpful and supported us!

Sarah · 27 November 2023

★★★★★ 1/5

Trustpilot

Taylors, Downend

I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencies, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointed and disgusting. I don't know how these people still have a job.

Nicole · 29 September 2020

★★★★★ 5/5

Trustpilot

Taylors helped us find a new home in Bicester

Taylors helped us find a new home within a short space of time. They are friendly and supportive. The home-finding process was user-friendly and less tedious than other property agents.

George · 16 January 2025

★★★★★ 5/5

Google

Hannah and Damien have been brilliant helping us get to where we are today, explaining everything to a T and making sure we didn’t do anything we didn’t want to do. No pressure like some other estate agents. They are so lovely and make you feel relaxed and comfortable. Would defiantly reccomend!!

Georgia · 24 October 2018

★★★★★ 5/5

Google

Taylors have helped us sell two houses - one in 2006 and one in 2021. Both times they have been committed, friendly and proactive, and we have had the results we've needed in difficult circumstances, which I attribute to their excellent service.

Andy · 23 October 2021

★★★★★ 5/5

Google

The team at Taylors are friendly and efficient. I had to find somewhere to live last minute after things fell through with another agent; James was very helpful and reassuring, and I'm pleased with where I'm living now.

Ellie · 25 October 2015

★★★★★ 1/5

Trustpilot

Taylors of Swindon Avoid at all COSTS

Taylors of Swindon! Avoid Avoid Avoid!!!

Jas · 10 October 2025

★★★★★ 1/5

Trustpilot

!!!!! Never give Taylors any lettings !!!!

!!!!! Never give Taylors any lettings !!!!I am a landlord. The letting was given to Taylors (the first mistake to start with). An agent visited my property and promised me number of things before I gave them a fully managed contract. I found the tenants for them not Taylors. When i called them to find out what is fully managed contract ? so Taylors explained, collecting the rent from the tenant and pass it back to landlord after deducting all their fees. Nothing else is included. I don't live near the property so want a property visit atleast may be every 3 months to make sure my property is in good condition. This was promised when the agent visited the property. I should have got everything in written (second mistake). Saying that there was not a single visit to property from Taylors to make sure the property is fine and no damage done by tenants. More scenarios: Taylors think they can deduct whatever money they think and just send an invoice. it happened twice. I called the office and asked what this new charge is ? and they don't know it so asked to contact the countrywide office. Ok, so called the countrywide office and they said we made a mistake and refunded the money. I would have lost more than £100 if didn't check the invoices. More than a year and i decided I don't want Taylors to manage my property anymore (as they were doing nothing apart from taking out there share). So contacted Taylors and the lady on the phone asked me to send an e-mail with a written notice to stop the service and explained its a 3 month notice period. I asked them the e-mail address and sent the notice and now waiting for the reply back. over 2 week and was surprised no reply so checked my e-mail account and ofcorse they gave me a wrong e-mail address even though i asked for a letter to letter e-mail id at the time of giving notice. I sent my notice e-mail again and since the rent date was already passed, the notice period counts from the next rent period (no way!!).Finally the time came to end the contract and i need the tenant details to hand over to the next management company and the tenant deposit details so that it can be protected under deposit scheme. Called the Taylors local office and they said contact countrywide ok so I called countrywide and they said contact Taylors. Don't know who to contact now. After some heated conversation countrywide took responsibility. sent them the government deposit scheme details and the game starts again. Every time i call them to find out the status on when do i expect the deposit in the deposit scheme ? They say we just picked up the e-mail and will forward it to the deposit scheme department and that happens everytime i call. Finally i managed to get to the right person and they said we received the details today and the deposit will transfer today.Not at all a customer friendly service. Taylors only looking to get money out of your pocket and delay things as much as possible. Never let with Taylors. On a side note: Taylors famous tag line when you are trying to reach someone, the person you are trying to reach is on the phone and will give you a call back. Believe me they will never call you back

SPS1994 · 9 January 2020

★★★★★ 5/5

Google

I had a brilliant experience with Lincoln in sales and I would highly recommend!

Lorna · 26 March 2024

★★★★★ 1/5

Trustpilot

Absolute nightmare to deal with

Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.

Kim · 23 February 2024

★★★★★ 5/5

Google

We received excellent service from Brooke when selling my late dad’s house. Brooke showed genuine care and compassion at a difficult and emotional time and made sure everything went smoothly and without any hitches. It’s a ‘highly recommended’ from me.

Louise · 23 October 2021

★★★★★ 5/5

Google

Hannah helped us find ideal property in the right time and was very helpful in further negotiations. She is considerate person and I like her customer approach. When I visited office first time she easily found best options. Highly recommend.

Przemek · 23 October 2021

★★★★★ 5/5

Trustpilot

My experience started with the pleasant…

My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.

Bianca · 23 March 2022

★★★★★ 5/5

Google

Recently contacted Taylor’s for some advice and they were super helpful. Great team

Amie · 26 March 2024

★★★★★ 1/5

Trustpilot

I vacated the house early as Swindon…

I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.

Ritesh · 26 July 2022

★★★★★ 5/5

Google

We had a very positive and brilliant outcome with Taylor's Bicester - Hannah and Damien specifically - they went out of there way to accommodate all our questions and were approachable and professional with excellent customer service - we would definitely use the Bicester office again in the future.

Carol · 24 October 2017

★★★★★ 5/5

Google

Taylors are brilliant. Hannah and Damian are so helpful, and professional yet relaxed which is a rare combination. An agency that feels like it's actually trying to help you find a place to live instead of fleecing you!

Alison · 23 October 2021

★★★★★ 1/5

Trustpilot

Unprofessional

[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.

A · 7 September 2024

★★★★★ 1/5

Yell

Trying to buy a property through them

When viewing the property on 3 separate occasions I was told my offer (which I was persuaded to increase) included new windows that would be fitted before I move in and the hole in the kitchen ceiling would be repaired. Neither of these thing are happening and the vendors deny ever discussing it with Taylors. Am sick of ringing and e-mailing the branch manager as he never replies! This has been going on now for nearly 2 months. Will be taking this to the ombudsman.

DiR · 28 February 2015

★★★★★ 5/5

Google

Great customer service by all 🙂 highly recommend! …

Megan · 26 March 2024