Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic Lettings Team at Bedminster
Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's
Sean · 12 July 2023
★★★★★ 5/5
GoogleLincoln Kent is without doubt one of the most professional estate agents I’ve ever had the opportunity to deal with. Knowledgable, hard working and incredibly helpful throughout the whole process!
David · 24 July 2024
Agent replied · 22 October 2024
Hi David, thank you for your kind words about Lincoln Kent. We are delighted to hear about your positive experience with him. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylor’s in Bicester was exceptional, Lincoln, Katie and Erika, very helpful while we were buying our first through them!
Caitlin · 8 January 2025
Agent replied · 22 January 2025
Hello Caitlin, thank you so much for your wonderful 5* review! We're thrilled to hear that Lincoln, Katie, and Erika were able to assist you so well during your first home buying experience. Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotHappy Tenants
Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.
Craig · 16 April 2025
★★★★★ 5/5
GoogleWe would like to rate Thomas Martindale Mortgage Services as 5 stars. Thomas is very knowledgeable, patient and also very detail-oriented. We wish him all the best in his career. Thanks for helping us achieve the dream of buying a property.
Chris · 27 November 2023
Agent replied · 22 October 2024
Thank you Chris for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleKelly was amazing with the sales process, she not only got the sale through quick for us with the solicitors but was also extremely kind and respectful during our first time buying! 🙏 …
Oliver · 26 March 2024
Agent replied · 22 October 2024
Many thanks oliver heywood for your amazing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
Hiba · 28 February 2023
★★★★★ 5/5
GoogleI did a viewing with Kelly at Taylors and she was absolutely outstanding at her job. She was very informative and extremely friendly. Unfortunately the property I initially viewed wasn’t for myself but she was proactive enough to have keys ready for another property that she believed was more suited to myself. In the end, this a property my wife and I decided to proceed with. I have never dealt with an estate agents quite like Taylors before, will most definitely recommend using them again!
Kieran · 26 March 2024
Agent replied · 22 October 2024
Thank you Kieran Wonga for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe met with Thomas based at Taylor’s, Bicester, for mortgage advise on buying our first property. Thomas was very kind, efficient and thorough and answered all of our questions. We would highly recommend him to others! Thank you Thomas!
Paige · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a really good experience with Lincoln from Taylor’s from start to finish. We were so pleased with the communication and execution of the visits. Thank you for selling our house!
The solicitors we worked with were a completely different scenario though. We will be taking further action with this and would not recommend to anyone, so hope Taylor’s do not recommend them for future sales.
L'Rose · 6 November 2024
Agent replied · 11 November 2024
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Taylors Bicester have been so supportive in helping us purchase our new family home. In particular, Lincoln has kept us informed of progress, answered the many questions we’ve had and just been a pleasure to deal with. Little personal touches that go a long way like calling to congratulate us following our exchange, and remembering our personal circumstances.
Needless to say, I’ll be recommending Taylors to those looking to sell or purchase in the future.
Lauren · 26 June 2025
★★★★★ 5/5
GoogleI am very happy I selected Taylors to sell my late brothers property, I don't live in the area and Kelly & Brooke were super helpful taking care of everything for me so I didn't have to drive up to Bicester all the time.
I would 100% recommend Taylors and thank you for the great service during a difficult time.
Andy · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleWe have used Taylor’s both to rent for a year and more recently buy our house and the whole team have been great, particularly Lincoln was really helpful, his regular communication was greatly appreciated.
Emma · 23 October 2023
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAwful mismanaged lettings team.
I would honestly give this zero stars if I could. I rented a flat on priory road through Taylor’s for 8 months. During that time
I had no hot water for the first few weeks, it took numerous calls for this to be resolved.
Male members of staff conduced a viewing at my property without my permission, I walked into my flat during my lunch hour and saw two men in the corridor, obviously caused huge amounts of distress and then complained and they apologised blaming this issue on staff shortages. Bear in mind I am a young woman in her early 20s living alone.
It has been 5 weeks since I left the property and despite the landlord and estate agents agreeing the amount of deposit which should be paid back. I still have not received this. We had professional cleaners come in and clean the property prior to this they still tried to complain about the amount dust in the property and use this as an excuse to deduct from the deposit, luckily we had photos.
I had a phone call 2/3 of the way through my tenancy length by a third party called commerce windows saying the door in the property was not a fire proof door and this is against all legislation.
Poor communication on all fronts, you ring several times and no answer despite numerous voicemails, you email and hear nothing .
I have tried to take these matters up with numerous representatives from Taylor’s themselves but to no avail.
I have currently referred them to the property ombudsman who are the only organisations who have taken the matters seriously.
Haleemah · 27 November 2023
Agent replied · 22 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotLettings management
Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.
Mamun · 27 August 2025
★★★★★ 5/5
GoogleKelly did a viewing with me, she was very professional and friendly- Kelly was a great help I would highly recommend Taylors
Thank you Kelly!
Millie · 26 March 2024
Agent replied · 22 October 2024
Millie Cooper thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKelly and Bella were fantastic. They supported us through every step of our sale and were never left in the dark. We will recommend this agent any day of the week!!
BritCoin · 23 October 2023
Agent replied · 22 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrooke, Peri and Ivy were great throughout the whole process and made the process of buying my first home smooth as could be. Brooke was extremely helpful and friendly when answering my many questions! I couldn't recommend them enough.
Thanks again to Brooke and the team for everything.PositiveResponsiveness, Quality, Professionalism
Natalie · 23 October 2021
Agent replied · 22 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWithout long stories Thomas Martindale is best agent ever. Highly professional and nice person. For him nothing is problem everything is just way to the success. Thank you Thomas
Stanislav · 23 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have to commend the excellent service I recently received from Hannah at Taylors Lettings in Bicester.
She was extremely helpful throughout our viewings and really went above and beyond in providing an expectional service.
I would highly recommend Taylor's to anyone looking to rent or buy a property in the Bicester area.
Daniel · 23 October 2020
Agent replied · 22 October 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 1/5
GoogleWe had valuations done on 2 properties and still waiting for Lincoln Kent to get back to us. Been waiting nearly 3 weeks now very disappointed.
Darren · 26 October 2025
Agent replied · 9 November 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThomas has been excellent in helping me buy my first home, super helpful and hard working. Would highly recommend!
Matty · 25 April 2024
Agent replied · 22 October 2024
Matty Rodwell thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhen I’ve made enquiries Kelly Freeman was AMAZING! and was able to answer all my questions. Top person to ask!
Emily · 26 March 2024
Agent replied · 22 October 2024
Many thanks Emily Bunce for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould highly recommend. Found Kelly was super professional and knowledgeable while keeping me updated and informed through the whole process
Barney · 26 March 2024
Agent replied · 22 October 2024
Many thanks Barney for the recommendation and excellent 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.