Taylors Bicester Sales reviews

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Google

I recently visited Taylor’s in Bicester to potentially sell my property. Where do I start, Kelly was amazing from the moment I stepped into the store. As a first time seller she put me at ease straight away, she talked me through the whole process and filled me with confidence in Taylor’s. Fabulous member of staff and I would definitely recommend Taylor’s.

Beth · 23 October 2023

★★★★★ 5/5

Google

I have found Rebecca and Hannah to have been excellent throughout the process of letting my property. The team have always been professional, positive and supportive in their approach. A swift response with professional and courteous advice has always been provided to any queries I have made, always resulting in a positive outcome. Excellent local knowledge and customer service quality. I highly recommend them.

Jon · 15 September 2025

★★★★★ 5/5

Google

A great purchasing experience. Big thanks to Lincoln and Tom. First Tom assisting with mortgage selection breaking it down into easy to understand figures. Showing the best deals especially in the current economic climate that helps alot. He was always there at the end of the phone if any questions were required to be answered. Lincoln answered any question I put forward if he didn't know the answer straight away he took the time to get the answers to keep me updated and to chase responses where needed. Always ready to help in any way possible. This really made the purchase a pleasant experience and would definitely purchase through Taylors Bicester again should the need arise. Would recommend anyone to speak to these two whether looking to buy/sell house or need help a mortgage

Jack · 24 July 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

I would just like to say a massive thank you to Kelly! Her customer service is outstanding. Kelly took me on various viewings and listened to my requirements. She was polite and courteous at all times. It was very nice to have somebody so helpful and understanding, making a stressful experience a lot easier.

Ellie · 26 March 2024

★★★★★ 5/5

Google

We have just sold our first home and from the very start Lincoln went above and beyond supporting myself and my husband through the process. We cannot recommend Lincoln, Kelly & Taylor’s enough, they were incredibly helpful - going above and beyond our expectations. The team made a stressful situation as smooth as possible for us, we cannot thank them enough.

Annie · 23 October 2023

★★★★★ 5/5

Google

I am using countrywide mortgage services, Tom was fantastic at keeping me up to date with rate changes and helping us progress our sale. I cannot thank him enough for the support. Even though we did not buy through Taylor’s, Kelly’s help and advice has been amazing would definitely recommend.

Josh · 26 March 2024

★★★★★ 5/5

Google

Lincoln and his team have been absolutely fantastic they have gone above and beyond with the sale of our house. If you want 10 star service for 2 star cost you need this team.

Matk · 15 December 2024

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

Taylors helped me and my partner purchase our first home recently and I can say they have been nothing but amazing! The whole time we were kept up to date and they went above and beyond to make our purchase as smooth and efficient as possible. Brooke and Peri were amazing and I would highly recommend using Taylors. Thank you for all your help!

Hayley · 23 October 2022

★★★★★ 5/5

Google

From start to finish the process with the estate agents were fantastic. Lincoln especially, answered all my questions I had, always tried to chase up the sellers solicitors as they were useless with communication and also just purely exciting once the process was completed.

James · 10 December 2025

★★★★★ 5/5

Google

Our experience with Taylors was very positive. All staff is very helpful and always ready to help. Always happy to answer any questions we had. As with every purchase there were bumps in the road but we felt supported all the way. I want to thank Brooke and the team to make our first purchase as smooth as possible.PositiveResponsiveness, Quality, Professionalism, Value

Giovanna · 23 October 2022

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

This was my first tine dealing with a business such as Taylors and i have to say the whole process of taking on a letting contract for a property was made very easy and simple the way Hannah and Damien helped me through the process and their freindly and professional manner made the whole thing stress free for me. They also followed up regularly on my initial move in period to ensure everything was OK Which was a great comfort factor and good customer service .

Nigel · 24 October 2017

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

We purchased a house through Taylors Bicester with Lincoln and Bella showing us the property on multiple occasions. They helpfully fit the viewings around our work schedules. Lincoln was also good at chasing the seller's solicitors up regularly throughout the process.

Edward · 26 March 2024

★★★★★ 5/5

Google

Lincoln was the consummate professional. From the moment he took details of the property to advising us of completion, he keptt on top of the sale and importantly, kept us informed every step of the way. Thank you Lincoln. Thank you Taylors.

Iain · 20 June 2025

★★★★★ 5/5

Google

Great experience buying our very own home with Taylors. They offered the full package! Thomas helped us secure a mortgage and guided us through our options, insurance policies and general advice. He was so professional, friendly and even when we rushed him, he took it in his stride and put our needs first!! Kelly and Lincoln assisted with finding a property and helped us along the way when we needed guidance on concerns we had with the property and helped to get that resolved. Would definitely recommend!

Amanda · 23 August 2024

★★★★★ 5/5

Google

The team have been fantastic help with buying our first home. Approachable, helpful and always available. Special thanks to Kelly for her hard work and great communication with us. She really helped to make our tricky situation easier by working closely with our solicitor and the sellers.

John · 23 October 2023

★★★★★ 5/5

Google

Amazing Experience. Lincoln and the team have been brilliant from start to finish. Lincoln sold our house twice both within 4 days (one pulled out) Constant communication and going above and beyond. Would recommend Lincoln, Katy and Erica to anyone.

Jamie · 4 June 2025

★★★★★ 5/5

Google

We have been very pleased with Taylor’s, a warm, caring, friendly and nothing too much trouble service from Kelly. Very efficient and in her absence Lincoln was also most helpful. Honest and straightforward advice. Thank you !

Diane · 26 March 2024