Trusted Agent profile · Cherwell

Chancellors Bicester reviews in Cherwell

4.6

★★★★★ Excellent

530 reviews across 2 platforms

2 Sheep Street, Bicester, OX26 6TB, Cherwell, OX26 6TB

Chancellors's office in Cherwell, at 2 Sheep Street, is rated 4.6 out of 5 across 530 reviews on two platforms, including 355 Google reviews rated 4.6.

Google logo

4.6 / 5

355

Reviews on Google

This office

Trustpilot logo

175

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cherwell office, from every platform, shown as written. First names only.

5/5

Google

I had the pleasure of working with Zsofia, and I was thoroughly impressed with the exceptional service provided. Zsofia demonstrated a deep understanding of the market, was attentive to my needs, and went above and beyond to ensure a smooth process. Their professionalism and expertise made the experience truly outstanding. I highly recommend Zsofia for their excellent service.

Miki · 27 February 2024

Agent replied · 24 October 2024

Thank you Miki for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Ethan was lovely and very helpful.

Laura · 3 September 2026

5/5

Google

Chancellors in Bicester have provided us with an excellent service. Zsofia and Richard were both professional and friendly. Likewise, Laura who dealt with the documentation in their central office. We changed agents from another in Bicester and within a short period our rental property was filled. Thank you both for a faultless service.

Serena · 27 May 2024

Agent replied · 24 October 2024

Thank you for this wonderful review Serena. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Great

We’ve been happy with Chancellors as our letting agency since moving in September 2025. Particularly grateful to our property manager Molly Adams for attending to maintenance issues quickly and keeping us informed. Always a pleasure to deal with.

Chloe · 13 May 2026

Agent replied · 23 May 2026

We're so happy to hear you've been pleased with our service! We appreciate your kind words about our team's promptness and communication. Thank you for your feedback!

5/5

Google

A special thanks to Zsofia for her warm welcome on Saturday whilst we viewed the 2 properties in Bicester. She immediately created an atmosphere of trustworthiness. Both flats were as described and Zsofia’s patience in answering all of my MANY questions was greatly appreciated and very helpful in securing our 2 offers. A refreshing experience compared to other agents in the area who we found to be lazy and incompetent. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Cameron · 25 October 2022

Agent replied · 24 October 2024

Thank you for leaving us this great review Cameron, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

Ben has been magnificent in helping us find and finalise our contract with a very short timeframe. He's been constantly contacting us and informative in every step. Ben and Chancellors Bicester have eased a very stressful time and I am grateful for everything they've done for us.

Paul · 25 August 2024

Agent replied · 24 October 2024

Hi Paul, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Thank you, Hugo and Chancellors, for handling the sale of my elderly mother's home. The transaction was particularly complex due to me living abroad. Hugo handled all the complexities in a professional manner, communicated efficiently and went above and beyond with his service. Many many thanks Hugo!

Paul · 25 August 2024

Agent replied · 24 October 2024

Dear Paul Tyson, We truly appreciate you taking the time to share your positive experience working with Hugo and the team at Chancellors - Bicester Estate Agents. It was our pleasure to assist in the sale of your mother's home, and we are pleased to hear that Hugo was able to handle the complexities of the transaction in a professional and efficient manner. Our team always strives to go above and beyond to provide exceptional service to our clients, and we are glad that Hugo was able to deliver on this promise during your experience with us. Thank you again for choosing Chancellors, and please do not hesitate to reach out if we can be of further assistance in the future. Best regards, Chancellors - Bicester Estate Agents.

5/5

Trustpilot

We reviewed a bungalow accompanied by…

We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.

Barry · 14 May 2026

Agent replied · 23 May 2026

We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!

5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

Agent replied · 22 January 2026

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Alagie Deen was fantastic help

Alagie Deen was my port of call at Chancellors, Bicester and he was fantastic. So helpful, so attentive and really understood me, my needs and wants with renting a property. He couldn’t have worked harder for me and I’m so grateful for all his help and friendly approach

Kate · 20 September 2025

5/5

Google

Richard and the Lettings team / Management gave me an excellent service and they worked tirelessly to find me a tenant of which I am most grateful. As an agent Richard's exceptional knowledge, experience and enthusiasm is second to none. I would recommend Richard highly as he is supremely dedicated to his work. Many thanks.

Antonia · 27 February 2024

Agent replied · 24 October 2024

Thank you for leaving us this great review Antonia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

5/5

Google

We put our house on the market with Chancellors soon after lockdown finished and just after the stamp duty holiday was announced. Alistair gave us a sensible valuation, which although I thought was slightly optimistic, was matched with an offer within only a few weeks. Dan and Pharez were doing viewings, both really nice guys, quick to give good feedback and most importantly got the offers in. Then throughout the sale process we worked with Eve in progressions who was super helpful in moving things along with our buyer and their solicitors. Overall great service, couldn’t fault it and glad we went with Chancellors over all the other agents in Bicester.

Jon · 25 October 2021

Agent replied · 24 October 2024

Hi Jon, we are thrilled that you had an excellent experience with us, thank you for leaving us a 5-star review. We will make sure to pass your thanks on to the relevant teams.

5/5

Google

We used the Bicester branch of Chancellors, we had Dan as our agent who was selling our house for us, we sold our house in 18 days for the price that we wanted, unfortunately that buyer pulled out but ,Dan and the team had a new buyer in place within 2 days for the same asking price. We did have some issues with the house we were buying through a different estate agent but Dan and Alistair were there to help us out and help sort any issues we had. If you need a good local estate agent then these are your guys.PositiveResponsiveness, Quality, Professionalism, Value

Dean · 25 October 2021

Agent replied · 24 October 2024

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

Hii Alagie Deen Thank you very much for your help, I was able to get this flat house even though the process made me tired once again thank you very much for your help happy with agents Chancellors bicester

Aquilina · 10 April 2026

Agent replied · 10 October 2026

Hi Aquilina, thank you for your wonderful review! We're thrilled to hear that you found our assistance helpful in securing your new flat house. We understand that the process can be tiring, but we're glad to have been there for you every step of the way. If you have any more questions or need further assistance, feel free to reach out to us at Chancellors - Bicester Estate Agents. Enjoy your new home!

1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

5/5

Google

We dealt with Shai who managed to find us a property to rent within a couple of weeks. He was great at communicating with me about everything going, great and finding new options for us and arranging reviews and helped me understand everything that was going on. When he wasn't available the rest of the team were also really quick and helpful. Thanks guys for your fab service!PositiveResponsiveness, Quality, Professionalism

Sonja · 25 October 2022

Agent replied · 24 October 2024

Hi Sonja, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Zsofia is very efficient, courteous and helpful. She processed my appointments and tenancy in super-quick time and always kept me informed. In fact, all my dealings with Chancellors Bicester branch have been positive. Thank you.

Marie · 16 December 2024

Agent replied · 30 December 2024

Thank you Marie for giving our Chancellors - Bicester Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Google

After a very stressful couple months house searching, chancellors were so helpful in arranging a viewing and negotiating with the landlord. Daniel was exemplary, going above and beyond to help us get the house we wanted desperately. Always extremely polite and helpful too, the experience was much smoother thanks to Daniel’s help!

Charlotte · 27 February 2024

Agent replied · 24 October 2024

Thank you for leaving us this great review Charlotte, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

5/5

Google

Rav is wonderful woman. She has been a great help in getting us the right home 🏡 . When a person is dedicated and proffesional enough it helps to find the right choice. Thanks

Priya · 7 December 2024

Agent replied · 10 December 2024

Thank you, Priya! We're thrilled to hear that Rav was able to assist you in finding the perfect home. Your kind words about her dedication and professionalism mean a lot to us. If you need any further assistance, feel free to reach out. Enjoy your new home! 🏡 …

1/5

Google

Where to start... My partner & I were planning on relocating to the area and enquired about a property advertised online. To start, Chancellors Bicester were quite helpful and showed us 3 other potential properties. We were booked in to view all of them (one viewing cancelled on the day) and were pleased with one of the properties, so made an offer. One of the properties we viewed had a very unusual situation with the landlord where they had an offer through Chancellors, as well as an offer through a friend. The landlord hadn't accepted either offer, and seemed to be messing everyone (including Chancellors) around. Regardless, this doesn't look great on Chancellors dealing with such sketchy and unreliable clients. My partner & I made sure all relevant documentation and information required to proceed with our offer was completed quickly and sent to Chancellors for them to make an offer to the landlord. On the phone we were told our offer had been accepted, and with the property being vacant we were asked if could we move in 4 weeks earlier, which we couldn't. However, we were able to be accommodating and managed to organise for us to move in 2 weeks earlier than originally planned. We chased multiple times for written confirmation of the offer being accepted and proceeding to the next step (which was never received), this is where things started going down south very quickly with Chancellors Bicester. All of a sudden, work needed to get one to the property (which wasn't a condition of our offer or the agreement moving forward). We then were told we were unlikely to move in at the agreed date and it would be a couple/few weeks later than expected - which would have left my partner & I temporarily homeless due to us accommodating the landlord's timeline and requests. We consistently requested for the pre-rental agreement checks process to start, of which we were fobbed off by Chancellors Bicester, saying the landlord doesn't want to start the process or look at providing a written contract without the work being completed on the property. This wouldn't have been completed until our original move-in date. We later found out our application was never properly processed (when speaking to a different Chancellors branch, who said they didn't see our application or advanced situation on their system (which is connected up to all other branches). They confirmed that they had seen other information in their system, such as viewings and email correspondence. Every time we called our contact at Chancellors Bicester, they were "always on the other line" and would take days to return my call. They also slipped up one occasion saying that they saw me calling in but couldn't answer as they were "just so busy". When I called on a different or a withheld number, conveniently our contact always picked up and was caught off guard. My partner called on different occasions and the situation was always presented in an exaggerated positive light, which wasn't the case, nor was it represented in that way to me during the advanced discussions when things were getting worse. We would have never know the above information if we hadn't chased up or spoken to other branches of our own accord. This branch was horrendous and nothing like the service we experienced with the other Chancellors branches. We had to withdraw interest in the property in the end, as we were running out of time to find, view and proceed with other properties. They couldn't get my first name right - one day I was Alan, Andrew or James, nor could they spell my surname correctly. I would avoid Chancellors Bicester at all costs, unless you're happy with poor service, lack of communications or being told outright lies on a regular basis.NegativeResponsiveness, Quality, Professionalism, Value

Adam · 25 October 2020

Agent replied · 24 October 2024

Thank you for bringing this to our attention Adam, we really appreciate it. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

5/5

Google

Alistair was fantastic.! All through out our purchase, he was there for us. Answered the questions that can be answered by him, the ones that needed to be asked to relative places, he found out and got back to us. I am sure this is what most of us expect from anybody we deal with. For them to get back to you when they said they would. Dan also was very helpful and responsive. He helped anyway he could. Basically, our experience with Chancellors in Bicester has been a very good one. I recommend Alistair and his sales team to anyone who is looking to sell or purchase a property. Thank you very much to you allPositiveResponsiveness, Professionalism

FATIH · 25 October 2020

Agent replied · 24 October 2024

Thank you for leaving us this great review Fatih, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

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