Trusted Agent profile · Cherwell
★★★★★
741 reviews across 2 platforms
25a High Street, Banbury, OX16 5EG, Cherwell, OX16 5EG
Bairstow Eves's office in Cherwell, at 25a High Street, is rated 3.1 out of 5 across 741 reviews on two platforms, including 129 Google reviews rated 4.4.
Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
5/5
GoogleSam Bloxham at Bairstow Eves has been incredibally helpful during the process of selling my house. Nothing has been too much trouble, always responds quickly to any queries. Great service with a smile always on his face. Thanks Sam :)
Hi Sarah, thank you for your wonderful 5* review. I'm delighted Sam at Bairstow Eves was so helpful and responsive during the sale of your property. Best wishes, Tracey.
5/5
GoogleI’ve had a great experience with Rebecca at Bairstow Eves, very friendly and informed an easy process when renting the property, any small issues sorted out quickly and efficiently, very quick process and the landlord is also nice which puts mine and my wife’s minds at ease. Very happy with everything and would recommend.
Thank you for taking the time to leave us your 5* review and recommendation Brunty 7! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
1/5
GoogleAwful service had a viewing booked wasted half an hour and petrol and no one bothered to show up. Ive called the office and no one answered or let me know whats going on. Really awful!!
Hello Achraf, I'm very sorry to hear about your experience and the inconvenience it caused. Please contact us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
5/5
GoogleWe have dealt with Bairstow Eves Jason Banbury with the sale of my Dads house Jason was extremely helpful professional at all times always positive with every aspect concerning the property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat Friendly Service. Very accommodating especially when I wanted the opportunity to measure up before Exchange. Excellent Communication and quick to respond to my emails. All in all very helpful, reliable and efficient especially Nellie. Highly Recommended
Hi Paul, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Nellie and everyone involved at the Bairstow Eves branch. Many thanks, Lucy
5/5
GoogleMy recent experience buying a property was very good. Peri was exceptionally helpful and patient, responding to my queries in a efficient and professional manner.She is a credit to the company and a pleasure to work with.
Thank you for your 5* review and comments. I'm pleased to hear that Peri has provided you with such high quality service. Kind regards, Mike.
5/5
GoogleI had a great experience with you guys, I am chuffed with the service. Harry Richard’s, has been a great help in getting all my maintenance work done in the house. Great positive feedback and nothing bad to say.
Thanks for the excellent 5* review Hannah! Thanks for your thoughtful comments about Harry and our Banbury team. Best wishes, Lucy, Customer Relations.
5/5
GoogleNelly is the best thank you for all!!!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
GoogleFantastic service when buying our first home - Shay kept in touch with us at all times throughout the process.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
1/5
TrustpilotAdvertised flat for sale with a alloted…
Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
5/5
GoogleGreat service from start to finish. Jason was amazing and was contactable through the whole process which made our lives so much easier. I would 100% recommend these guys to help with your house sale.
Thank you Bailey for your 5* review of Bairstow Eves, Banbury! It is great to read that you found Jason's service was amazing throughout and that you would strongly recommend our team to other. Best Wishes, Scott.
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
1/5
TrustpilotVERY poor service
I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.
5/5
TrustpilotLeigh- great representative for Bairstoweves !
We went to look at two houses but ended up looking at four due to Leigh suggesting the other houses. He listened to our requirements and was so polite,knowledgeable and attentive- a credit to your sales team!
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Cherwell office has 741 reviews across two platforms: 129 on Google, 612 on Trustpilot (across the whole business).
Bairstow Eves Banbury Sales is rated 3.1 out of 5 across all 741 reviews, and 4.4 out of 5 on Google from 129 reviews.
Bairstow Eves Banbury Sales, 25a High Street, Banbury, OX16 5EG, Cherwell, OX16 5EG.
