5/5
GoogleHiii All, I been Peter Alan, i met with Harvey. He is very friendly and helpfull because i need some information. He guided me very very nicely. I recommended to all of you Peter Alan for any property consultation.
Trusted Agent profile · Chepstow
Peter Alan Chepstow reviews
★★★★★
395 reviews across 2 platforms
1 Bank Street, Bank Street, Chepstow, NP16 5EL
Peter Alan's office in Chepstow, at 1 Bank Street, is rated 2.6 out of 5 across 395 reviews on two platforms, including 69 Google reviews rated 4.9.
Reviews
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI am rent the property in peterAlan…
I am rent the property in peterAlan with 6 month so good and one stop service with lily Dawson.i am really thank you for your service and my daughter can go to school. Renting Team are high class.
1/5
TrustpilotThe worst letting experience ever!
The worst letting experience ever!! Asked Peter Alan to come out and value our property for letting. Sounds simple enough but they cocked up the time and date not once, not twice but THREE times in a row.This even after multiple phone calls and false promises and excuses from their branch managers Charlotte and Rees, who just blamed each othrr departments in super professional mannerPlease save yourself time and headache. They are just a bunch of incompetent, useless sorry excuses of estate agents.If they can't even record their appointments correctly or successfully turn up at the property to get themselves some business, imagine their level of incompetence
5/5
TrustpilotMoving in we had a couple of issues due…
Moving in we had a couple of issues due to the cleaning of the home and grout etc, we had offered to do things ourself but they pushed to get it done themselves, couldn’t thank the head office more they really do their best!, they use a thing called tili which helps you move things like council tax, WiFi etc it’s amazing, wish I could give a better rating for this place it was much better than my previous estate agency!
1/5
TrustpilotBuyers and Vendors beware
No transparency and not at all forthcoming with information about offers, saying it’s illegal for them to give details (like amounts of other offers). Making claims that you can’t do something because of non-existent laws is not only misleading but it’s morally wrong. They haul you into the office so they can look through your finances and ‘validate’ your offer, and try to sell you a mortgage with a £599 fee attached. This is an absolute rip off, they claim that this means your mortgage advice is for life but they’re really just creating their own monopoly. They’re putting off vendors accepting people with independent mortgages so the vendor goes with the individual who has a mortgage through Peter Alan. Vendors also beware as this could cost you money in terms of turning down higher offers. Peter Alan are social justice cowboys. Now agents can’t legally charge extortionate letting fees, they’re finding other legitimate ways to con people. Eventually people will cotton on and this practice will hopefully be banned. Get a mortgage independently, keep them competitive so they can remain somewhat fair. Don’t buy into the fact that they need to ‘validate’ your offer, this is mortgage pressure selling tactic. They’re legally obliged to present all offers to the vendor (that’s ACTUAL law).
1/5
TrustpilotBeware of this immoral and parasitic company. Avoid at all costs.
No matter how much you clean and even if you left the property in a better condition that when you arrived they will charge you regardless. This is because since September 1st 2019 they are no longer given carte blanche to charge their immoral and unfair letting fees. They are now looking to extract money from their tenants in any way that they can. Me and my fiance have recently emigrated to Australia and before we left we spent a week tidying and emptying the property. After already paying over £1000 in fees for 6 months staying somewhere that costs £575 a month, the agency came back to us with £420 in charges for what amounted to "dusting, sweeping and wiping down surfaces", a job that their cleaner on £7.50 an hour would have completed in less than 30 minutes. If you can do anything to avoid this company I suggest you do so as their practices are absolutely appalling. You will not get your deposit back.
1/5
TrustpilotI would not recommend peter Allan
I would not recommend peter Allan to sell your home unless your want stress incompetence no communication .Let’s start with incompetence!! Agent Turning up 35 !! Yep 35 minutes late for a viewing no apology not contacting the customer to say they are late ! The manager Mark !! Well what can I say awful still waiting for a call back as promised and this is the second time he has failed to contact us! The only hope would be late who is the valuer she was amazing and did her job 110% a credit to Peter Allan . Amy did a good job as well but apart from that Poor poor poor !!
1/5
TrustpilotAwful company to have to deal with for a high price
I've lived in a private rented property that's managed by Peter Alan for 5 years and not once have I had an interaction with them I've been pleased with. Not calling you back when promised is their staple, and if they finally do, they're usually empty promises to call back a further time, usually without a quick resolution. They are so disorganised that clerical errors that you can forgive businesses for making infrequently, are basically standard. Names wrong on tenancy agreements, making generally poor choices on what contractors they use, repairs (of varying urgency) left unnoticed because the person that deals with them happens to be off (?), and 6-monthly inspections that actually happen more like once a year (which they expect you to wait in 9-5 for). On one occasion, when I'd changed a co-tenant, they accidentally marked the property as unoccupied. My landlord missed a month of rent that I'd paid Peter Alan, and all my utility companies sent me final bills. Council Tax shot up by £40 a month because they stopped collecting my Direct Debit, and couldn't reinstate in time for the next payment. Another particular gripe is that once a year, they send me an invite to renew my tenancy agreement, and it's worded in a way that says I MUST pay them a £100 renewal fee if I want to stay in the property. I have a friend that understands property law who told me that as long as the landlord agrees to a rolling contract, Peter Alan has no right to charge a fee because no new contract is needed. This isn't even mentioned in the small print on their email. This is a shifty move that makes me feel that lesser informed people are shelling out money for, just to fund a quality service they aren't getting. My landlord and I share the same opinion - we wouldn't go near them if we didn't have to, especially because both of us pay relatively-high fees for this type of service. Don't bother.
1/5
TrustpilotCould not imagine a worse experience
They have absoutely no regard for their tennants. No ownership over any problem, blaming the landlord for every issue when they could easily step in and do something about it given the extortionate rate of fees they charge. They mismanaged my move in to the extent that I was nearly made homeless, and I was given a list of excuses and no apology. No concessions were made despite my obvious problem with, and complaints about, what went wrong. Landlord's fault apparently. You manage the property, and you need to change your awful mindset about responsibility and the tone and attitude of your staff over the phone.Moving into the property we found several problems and were met with indifference. When a contractor did come to solve a minor issue, he was quite unprofessional. I was told on the phone by peter alan about other issues: "We arent legally obligated to fix it, so we won't". Great customer care.I am going to be a landlord myself soon and I would never associate with a company that treats tennants so poorly.
1/5
TrustpilotStill not had our bond Back had to…
Still not had our bond Back had to leave property due to mold and damp that had been reported 5 months before and was making our kids ill. Rats in garden and attic. All for landlord no support for us. We left property in better condition than had it in and tool pics yet they have told us that the house was dirty ect which is untrue. Not inventory done as they took over tenancy when landlord moved over to them. They also entered the property to take pics as its up for sale and didn't tell us moved items in the property and opend all blinds without my permission 6 weeks and still not bond Back they are the most horrific company around!!!!
1/5
TrustpilotWasted my time and money.
This agent took us to view 2 houses, we were told that the first property was not for sale any more. We put an offer in for the full asking price for the second property. Literally just before we were due to complete the sale and after paying for searches and other fees they said the same thing we were told when we viewed the first property - no longer for sale, we weren't given a reason or an apology for wasting our time and money. Terrible agent.
5/5
GoogleI just popped out to write a thanking note to Sarah,oh no most of reviewers for you,what should I write then,neat flexible and effective trustworthy agency , Thank you Peter Alan
1/5
TrustpilotBegrudgingly 1 Star.
Begrudgingly 1 Star.Worst Estate Agents. I am desperate to relocate to Wales but this Agent and I am finding this with all the branches are not helpful at all. I drove 3 hours to see a property that already had offers on it.Never keep me informed like they promised (Hayley).... avoiding my phone calls I will never view through this agent!Not professional at all!
1/5
TrustpilotPeter Alan canton. Molly Graham and Denise Townsend
Molly Graham and Denise Townsend
5/5
GoogleFound me new tenants before the previous tenant's notice had expired, helpful and professional service from Sarah.
1/5
TrustpilotWon't pay thier bills
I'm an electrical contractor that have done a small amount of work for peteralan and found them very rude and unaccomadating. I have several invoices unpaid and cannot seem to get the payment for the work I have carried out.Contractors beware they won't pay
5/5
GoogleMy partner and I recently viewed a property with Katie, although we decided against the house itself, her knowledge of the property and insight into the local area really helped us. I would highly recommend getting in touch with Katie if you are looking to move to the Chepstow area
5/5
GoogleKatie Pring is fantastic. Very responsive, friendly and helpful. Explained things very thoroughly to two first time buyers. Thank you.
4/5
TrustpilotHouse keys in everyone’s hand
Greatly appreciate the support, advice and assistance from keaden. Your urgent response to the aid of our property needs is splendid.The company Peter Alan is prompt in providing assistance to all our property needs. Your assistance is greatly valued Keaden truly greatful.
5/5
Trustpilotsale of my property
Just like to say a big thanks to jade, Jess & Shauna from the maesteg branch of peter Alan for all their hard work in the sale of my property. They made the process really easy for me keeping me informed of all progress which was ongoing and helped me greatly with contacts for anything which needed doing to the property in order to sell it. Great experience, well done and thank you all.
1/5
Trustpiloti wouldnt recommend one bit to buy from…
i wouldnt recommend one bit to buy from these robbing estate agents you agree the full asking price for a property then they take 15 others to view after you to increase the offers way over the asking price seems like its common practice amongst estate agents in merthyr tydfil best buy from a reputable company you can trust few others in merthyr tydfil the same be aware they are scammers
1/5
TrustpilotDon’t sign up to their email marketing…
Don’t sign up to their email marketing if you’re looking for a new home. Have remove my self 12 times now form the email marketing by clicking the link as it says and still I’m getting emails every day form them. Does not inspire me use them when I look for my next project
1/5
TrustpilotIf you do NOT want info on a house you…
If you do NOT want info on a house you are seriously interested in, contact Peter Alan, Merthyr Tydfill branch. 2 emails and a phone call where I was promised a call back further and nothing. Surprised they are still in business to be honest?
1/5
TrustpilotUnprofessional real estate
Unprofessional and not very close to customers. I rented an apartment through this real estate agency, unfortunately there are big problems in the apartment, I sent emails to notify them and request their assistance for urgent repairs to be done, but they waited months before answering and in any case no one came to repair nothing. I also made an appointment to buy, but I didn't get any response.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
