Peter Alan Chepstow reviews

★★★★★ 1/5

Trustpilot

Ideally I'd leave a 0 star review but…

Ideally I'd leave a 0 star review but that's not an option, tried selling a house through these cowboys caused us nothing but hassle and stress and the hidden costs is unbelievable once the 20 week contract of them being the sole seller is up wait for the numerous phone calls demanding money for this and that.We had the house on the market for offers over 80k after 6 weeks of interest and 2 buyers pulling out peter Alan suggested we sell to a cash buyer for around 40k or put the house into auction as it would never sell the price we wanted managed to sell the house privately for the price we wanted Wouldn't waste your time or money with this estate agent for 20 weeks they have caused nothing but stress

Sian · 27 October 2021

★★★★★ 1/5

Trustpilot

Awful. Don't bother if you are a buyer

Peter Alan are the typical minimal work, but max money estate agents. Sure it's a seller's market but I truly dislike their marketing strategy which makes it so most buyers won't actually ever have a chance of buying through them. What happens is they list a property but do viewings purely on 1 day only, normally around 10 days later. Their aim is to fill the diary that day and place an offer deadline over the next few days. Highest offer with best circumstances (cash buyers) wins. I totally understand that seller's want the best price, but doing things this way just wastes most peoples time. If you rely mostly on a mortgage, don't bother even viewing as you won't get anywhere. They rely on and want cash buyers and if there's any of them on Peter Alan's big viewing day, everyone else has no chance. It's a shame it's so misleading as first time buyers relying on a mortgage will go and view when they actually have zero chance whatsoever of their offer being accepted. Peter Alan don't advertise mass viewings days but they just make you assume the reason the viewing is up to 10 days away from the enquiry date is because they are busy. Actually as I mentioned, they want everyone crammed into 1 day and unless you are a pure cash buyer wanting to offer higher than the asking price, you are wasting your time. Again, it would be nice if they informed people of this as many non cash buyers will have travelled hours to get there when they had no chance all along. We've fallen for this a few times now and even though we are of a good standing (60% cash, rest buy to let mortgage), there's more chance of a pig convoy in the sky than ever managing go buy a Peter Alan listed property. It would be nice if they actually were honest about their tactics as it sure has taken the p*** driving over 2 hours each way each time before we eventually realised it's wasting time and money doing so when we were never going to have any potential offer we made accepted.

AnonPoster124 · 26 October 2021

★★★★★ 1/5

Trustpilot

Very good at renting

Very good at renting, terrible at repairs.Been waiting over a week for a kitchen tap to be repaired,it leaks constantly, waited in all morning only to find out the plumber had been cancelled, nobody informed us, luckily I saved his number and was able to contact him and he informed the job had been cancelled by Peter Alan

Kevin · 12 December 2023

★★★★★ 1/5

Trustpilot

Terrible from start to finish

Rented a property with Peter Alan, since before moving in there was a lack of communication, when moved into the property, it was not cleaned at all was very dirty and has the previous owners shoes and even teeth in the bathroom!! Had tried changing rent payment date since before we moved in and still has not been sorted. Found out that they had not payed out landlord for the first three months we were there when we had been paying our rent to them. We needed maintenance assistance and was not granted by landlord as they had not received rent. Would call for things to be sorted out and not hear anything so would call up for an update and not even remember our previous conversation! Would never rent from them again and do not recommend to anyone! Stay clear!!

Georgia · 28 September 2021

★★★★★ 1/5

Trustpilot

Absolutely abysmal service

Absolutely awful service from Peter Alan who seem more concerned with pleasing out landlord. Our first 2 years of tenancy were private with the landlord and in that time he did not arrange a single property check, and we reported one issue to be fixed which was window handles coming lose and falling off (new builds - rubbish fixtures!). After realising it was too much for him he passed the management to Peter Alan. In the high winds earlier this year our fence blew down which we reported back in June alongside a leaking kitchen sink and MORE dodgy window handles. I chased and chased every single week to no avail, logged a complaint which was extremely poorly handled and a contractor finally came out on 27th August but only did the fence! I chased and chased again, until the contractor came back out on 20th September. The window was fixed fine, the sink tap fixture was replaced and is STILL leaking!Peter Alan have been absolutely useless throughout the whole time, I have never received such a pitiful service in my life. In July, after 4 weeks waiting, I asked Peter Alan whether there was a process in place whereby the landlord takes too long to reply so the agency get someone in and bill the landlord? They told me there was, but had the cheek to add "After we've allowed them sufficient time to reply and depending on the urgency." It had been 4 weeks, and my children went on to spend the WHOLE 6 weeks holidays unable to play in our garden as it was unsafe due to the fence! I mentioned this several times and it still wasn't fixed until right at the very end of the 6 weeks. I am absolutely appalled with the service from Peter Alan, disgusting company.

Steve · 22 September 2021

★★★★★ 1/5

Trustpilot

Shocking service

Shocking service ! Having been forced to arrange the photographer myself, I then had to edit the property details several times due to obvious mistakes. Then discovered that the asking price was wrong when published. The buyers were local so no interaction with the Estate agent was required. Just as well because you could never get a call back when requested ! After the sale I requested a reduction in the commission to compensate for all the problems and was told that if the bill was not settled immediately they would take me to court and ruin my credit file. Nearly £5k paid for absolutely nothing. They didnt even produce particulars because the house sold straight away. I will NEVER use an Estate Agent like this again. They are worse than Bankers !

Mr · 26 August 2021

★★★★★ 5/5

Google

My experience with the guys and gals at Peter Alan has been nothing more than great. Had the property with another agent in Chepstow for a year and no sale. 2 weeks later they found a buyer at a price higher than the previous agents price. You can't get much better than that. Very helpful and available all the time. Ate all the chocolates I bought them before the buyer had completed on the property!!! Its true what they say about estate agents - they like chocolates!PositiveResponsiveness, Quality, Professionalism, Value

Malcolm · 25 August 2021

★★★★★ 5/5

Google

I am really happy with the service I have received from Adam Fall at Peter Allan, he was my sellers estate agent and was more helpful and responsive than my own estate agent. I will always use Adams service if I ever needed to sale or purchase a property in the future. Adam Communicated to all parties every day to ensure the sale progressed. He always answered the phone to me and would email me back straight away. He worked really hard making sure things went smoothly and moving quicker so that the sale went through on time, especially when I wasn’t being informed by my own solicitor or estate agent, I relied on Adam and he went above and beyond and I really hope his work is appreciated. -Thankyou again Adam, I really don’t think I would of got this house if it wasn’t for you! Your amazing at what you do, and so kind and caring. All the best!PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 25 August 2021

★★★★★ 1/5

Trustpilot

Worst Agency Ever

They installed a security door after I moved in without providing me a key fob effectively locking me out of my own building. Fortunately someone was able to come the same day to give me one but who plans maintenance like that?When I moved out they tried to charge me a convenient amount of £588 for "advertising fees" and another £160 for cleaning even when they said the inspector only found some light dust on the bottom of a wardrobe and some "light grease on the extractor fan" - totalling the exact amount of my deposit. Disputed with the Tenancy Deposit Scheme and magically they fail to provide evidence.Complete and utter scam artists, avoid at ALL cost.

Barry · 10 August 2021

★★★★★ 1/5

Trustpilot

I offered on a property which was…

I offered on a property which was accepted & then heard nothing for ages kept chasing with calls & emails which went unanswered. Eventually had correspondence from them & paid £350 for legal fees. A month later I found out that the vendor wasn’t able to progress so I pulled out. Asked for my money back & was told I could only have it back if I purchased another property, paid £350 again & then once sale completed I’d get my original £350 refunded! This company is beyond belief.

Jo · 9 August 2021

★★★★★ 5/5

Google

We sold our house thanks to the team at Peter Alan - Chepstow and we were very happy about the work carried. The team is very professional, knowledgeable and help us going through a stressful time with great customer care. Highly recommended!

Nicolas · 23 September 2024

★★★★★ 1/5

Trustpilot

Pushing me to the edge

My Father died suddenly of a heart attack in December. Paid half of his rent for the month from his hospital bed the day before he died which you kept. Now more than 4 months later you still have his bond and are charging him rent. How can you continue to charge a dead man rent? You even sent me, his daughter, a bill for his empty mail to be cleaned from his doorstep - making sure to include the most heart wrenching photos. The landlord is not available for even you to get hold off. Initially you tried to charge me almost 2 grand for unknown costs, despite me never being a guarantor or listed anywhere on my Father's tenancy. Pay back the bond already and stop charging rent for an empty property and a dead man. When will enough be enough? Are you trying to push grieving relatives to the very edge? You're certainly succeeding.

Em · 11 April 2021

★★★★★ 5/5

Google

Sarah, has been brilliant during the hole process of moving me in. Always went above and beyond to get all the checks done as soon as possible and yhe always kept in constant contact. She is an outstanding estate agent and i highly recommend her for anyone looking for a property. Hope are paths cross again.

Joseph · 28 November 2023

★★★★★ 5/5

Trustpilot

Peter Alan Chepstow

Peter Alan - ChepstowWhat can I say about Peter Alan Chepstow office... well amazing service, professional to a T and they make things happen, comes to mind. After being extremely disappointed with another local estate agent, 5 months of no viewings, PA went live and in under 24 hours we had viewings booked.Photos are amazing, video is fantastic and the staff, James, Ben and Jess are so very helpful, friendly and professional. If you want to sell your house, go with these without a doubt. Thank you ever so much The Silcox’s

VSilcox · 22 February 2021

★★★★★ 1/5

Trustpilot

Peter Alan - never again!

If you value your money and time do no do business with this estate agent. They didn't vet the landlord I ended up with and was put in an unsafe house following a YouTube viewing, their customer service team took a full 3 months to refund me following my immediate move due to health and safety concerns. You're better off going on gumtree and letting through them instead, do business with this agency at your own peril!

Mr · 21 September 2021

★★★★★ 5/5

Google

Peter Alan recently handled the sale of my house and the process from beginning to end was extremely smooth and stress free, the team in the Chepstow branch could not have been more friendly, helpful and professional, they kept us well informed every step of the way so they get a 10 out of 10 from me. Highly recommended

PETER · 25 August 2023

★★★★★ 5/5

Google

I dealt with Izzie to purchase a property and she was fantastic, especially when I lost my buyers so had to pull out of the process until I resold. Can't recommend her enough!

Buffy · 25 August 2020

★★★★★ 1/5

Trustpilot

Used PA to let my property didn't want…

Used PA to let my property didn't want to do any viewings as said that as demand was high they could let it without I insisted as not quite sure what there fees are for otherwise. Also paid over £100 for the existing tenants checkout which was not done properly some areas were not photographed or reported on accurately.This document is now worthless.Complained and got an inaccurate response which I replied to and not heard back.

K · 12 September 2021

★★★★★ 1/5

Trustpilot

Shocking communication

Shocking communication from the Lettings department. They’re quick to let you know about rent increases, but won’t help you sort out any issues that make the property unfit for habitation. This is against the RentSmartWales guidelines and we will be taking this further as they clearly can’t follow specified guidance.

Adil · 21 February 2024

★★★★★ 1/5

Trustpilot

I would give no stars if I could

I would give no stars if I could! I completely agree with the bad reviews on here. I had Hayley from Peter Alan out to value my house and put on market. I explained I was going away for a week and could they call me Monday to see if we are going ahead. Whilst on holiday I received 4 maybe 5 phone calls from Ryan to ask if I was going ahead with them. I explained many times that I was away and he kept saying he wouldn’t call again, I then get a call from Hayley when I got back off holiday . I explained I didn’t want to put my house up with them as the communication had already broke down before my house even went on the market. I then put it up with HRT and they were brilliant. I then found a house I was interested in however it was advertised with Peter Alan. I called them and arranged a viewing. I then received 2 texts confirming the viewing within 3 hours of each other however ria then calls me to say they have received an offer for that house and I wouldn’t be allowed to view it. I asked if I was able to submit a higher offer but she said no. I thought you were able to offer a higher bid and that’s how people get more than the asking price. I feel they are short on the phone and very unprofessional. Avoid Peter Alan if you are selling your home or purchasing a new one.

Kelly · 25 September 2020

★★★★★ 1/5

Trustpilot

Avoid if you really want to sell your house

Warning - you will regret choosing Peter Alan to sell your house.In summary:UnprofessionalHopelessLazyPoor communicationInexperienced staffUnable to negotiate or sellNot proactiveCertainly not worth the moneyPeter Alan, here’s some friendly advice.“You really need to get your act together, the days of sitting on your backsides all day and doing nothing for extortionate fees are over. In order to justify your fees against the rise of online agents, you need to offer a gold standard service. Based on my experience with you the only way is up as your utterly appalling service is rock bottom.”

Magicman · 22 September 2020

★★★★★ 1/5

Trustpilot

Go elsewhere!

If you get a response you are very lucky! If you get a polite response you are privileged!Sales progression is poor to say the least. Constant chasing with little response provided, or when a response is received it is extremely rude! Messages left constantly! Would not recommend.

BexleyP · 16 April 2024

★★★★★ 5/5

Google

After dealing with a not so good agent for 3 months with no offers and virtually no viewings we switched to Peter Alan. We had all of our of offers through them and although we went through a roller coaster of having multiple buyers (due uncertain markets, non proceedable interest and COVID19 when we were selling the property) but the team at Peter Alan came through. They provided consistently great service, were quick to respond, kept in touch through the whole process, dealt with difficult people/situations and listened to our frustrations. Would 100% recommend.

Ben · 25 August 2020

★★★★★ 5/5

Google

Fantastic service Ben was professional, and had all the information regarding questions on our viewing great communication via emails and texts, very impressed recommend this estate agent

Natasha · 25 August 2021