Trusted Agent profile · Chepstow
★★★★★
395 reviews across 2 platforms
1 Bank Street, Bank Street, Chepstow, NP16 5EL
Peter Alan's office in Chepstow, at 1 Bank Street, is rated 2.6 out of 5 across 395 reviews on two platforms, including 69 Google reviews rated 4.9.
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
1/5
TrustpilotNot great for landlords
Not great for landlords. They say they will sort an issue, charge the landlord but don’t actually get the work done. Then the tenants get upset and withhold rent. Neither tenants or landlord are managed well.It’s not clear who manages the property as no one speaks to each other in their office. Lots of turnover of staff. You need to keep your eyes on what is going on with them. I don’t recommend
1/5
TrustpilotConned us with a free EPC certificate not worth one star
We decided to put our house on the market had an appraisal with peter Alan barry branch with a promise of a free EPC if we put our house on the market with them for a minimum period of 20 weeks they said the house would be marketed for £280,000 within 2 weeks they said to put the price down to offers in excess of £270,000 the weeks went on with no viewings so they dropped the in excess of from the £270,000 after the 20 weeks contract was up we took it off the market with them now they are demanding a fee of £94.80 for the EPC certificate which they told us was free avoid this company they are not worth the one star it should be a zero star it feels like we have been well and truly conned by them 😡😡😡
5/5
GoogleWe recently purchased a property in Catbrook through Peter Alan Estate Agents in Chepstow. We were absolutely delighted with the service we received from Harvey, who went above and beyond, also to Claire and Sara. We look forward to spending our time in this beautiful part of the Wye Valley Geoff and Sue Moss
1/5
TrustpilotLandlords beware
Landlords beware...i used Peter Alan for a number of years to manage my property and over the years the service got worse and worse. I only stayed with them as i was out of the country but i wish i had not...their communication was terrible, you felt that despite paying them for a service that they were doing you a favour. You rarely dealt with the same member of staff so thee service was very poor. They held onto repair money for 9 months without carrying out the repair. Very rude - do not use!
1/5
Trustpilotworst letting estate agent
As a landlord, I do not recommend anyone to let property with them. I have 2 flats managed by them, one of the tenants paying late every month. The only thing Peter Alan did in the last 4 months is sent me an email to let me know of rent arrears. Now, another tenant move out on 30 June and return the key but Peter Alan sent me a letter of a vacancy on 10 July and said the tenant will leave on 25 August. I did fund out because she did not pay July rent. the property in this case 124A,B Caerau rd, Meastag
5/5
GoogleThe team at Peter Alan Chepstow have been great from start to handover. Helped us through everything for our first home. They’ve been great
1/5
TrustpilotObstructive, devious and thoroughly unpleasant
Deliberately obstructive because they wanted to take over doing the gas certification themselves to make a few extra quid. When they want you its all smiles but once your number is in their caller ID and they have what they want, they will not answer.In this case they chose to lose the landlord a months rent rather than make a simple call to Gas Safe to confirm an engineer's registration - all very deliberately.
1/5
TrustpilotUnprofessional and liars
Unprofessional don't communicate with each other. Past to different people all the time.The amount of stress they put me through being a landlord with an unpaying tenant. Lied about receiving keys which ended up costing me a fortune to get into the property. Missed a court date.There's lists of problems think they need retraining in head office..stay away!!
1/5
TrustpilotI was a Tenant and it was a terrifying…
I was a Tenant and it was a terrifying experience. In 10 years of renting with other agencies, never had any problems, always received references. They don't solve problems. I received my deposit after about 2 months after many emails and open dispute. The rental contract has never been respected even in the essential points. I was for months in the cold, inadequate heating, 15 year old boiler failure and with rats in the garden. Not recommended for both Tenants and Landlords. I will stay very far from Peter Alan. I feel like a victim of a Fraud and scam. I wasted a lot of money to have nothing and suffer me and my family.
1/5
TrustpilotAbsolutely disgusting expierience…
Absolutely disgusting expierience living under 30 Hanbury Road in Pontypool for over 2 years with mould and damp with a child who has developed skin issues and Peter Alan or the landlord not doing anything about it nor returning our deposit back over after a month we have moved out of the property. Do not rent out from them if you wanted to be treated like you do not matter and your health be put at risk
1/5
TrustpilotDon't use if you value your sanity or…
Don't use if you value your sanity or money. Absolutely disgraceful renting experience- call centre is full of young kids who usually on "another call and will call you back" doesn't happen. Don't believe any good hype (I'm taking legal advice about some issues) total let down. Their very good at taking the money but useless if you're a tenant or landlord. Would never never use again for renting.
1/5
TrustpilotVery disappointed
Very disappointed, my partners family trying to sell their parents house. Lots of promises and nothing happened, never any feedback or viewings. The family gave the correct termination notice and moved to another agent, Peter Alan then sent my partners sister letters for payment of £94 for an EPC which they agreed was included in the sales package. It is a difficult time dealing with bereavement but to be hounded for money which wasn’t owed was added upset. They then phoned to say if the property was put back with them they would waive the £94 (which wasn’t owed) definitely don’t recommend
1/5
TrustpilotI will never use them again I should…
I will never use them again I should have gone with Peter moon
1/5
TrustpilotHave several properties with them
Have several properties with them , don’t do any routine inspections for over a year on all of the properties . Not sure what the point is in having a letting agent looking after you when you may as well manage them yourself . Very disappointing with the management side of things . Have now dis instructed them
1/5
Trustpilotso disapointed and waisting our time
Unhappy with this agent Today we came all the way from Bristol and were waiting (10.30, 11.50) in front of the property for a viewing of the property for which we had an appointment at 11.30. No one came, and no one picked up the phone. We are unhappy with this letting agent, most of the time no one picks up the phone when we need to make inquiries; several times no reply for the online inquiries as well
5/5
GoogleSarah and Emily have been excellent in getting my property rented out, from finding tenants to sorting any problems which arose. I’d definitely recommend them and Peter Alan.
1/5
TrustpilotAccountants too busy to return funds
After a proposed 35.5% increase to my rent right before my yearly tenancy was to be renewed (which was not within market average and completely nonsensical), I’ve been waiting two months to receive my deposit back (in full because the place was spotless). Three whole weeks ago my “funds were released” but the accountants have apparently been too “busy” and “backlogged” to put through a simple bloody BACs. Unbelievable. The DPS agent I spoke to today laughed down the phone and said that’s not a reasonable excuse for them to give. This made me feel extremely stupid for even waiting this long for taking action. I’m going to comment on your social media pages until I receive my funds back and I’ll ring every blood day too. I’m sick to death of this company. It took them weeks to inspect the property after I’d left as well. I’ve never dealt with such an incompetent and non-caring company. I cannot put into words how horrendous my dealings with you have been.
1/5
TrustpilotWouldn’t give a star if had a choice
Wouldn’t give a star if I had an option! We have been dealing with Peter Alan via renting a property, firstly they pushed for a move in date despite the house requiring work from previous tennants however we moved in. Over 30+ issues not listed on the inventory, inventory listings ‘acceptable/ good’ when the pictures were documenting poor standards. We are now 6 weeks into being in the property, still chasing any form of communication from Peter Alan, we know this is them as thankfully our landlady (who is paying them to manage this property) has been in touch with us as she is experiencing the same challenges from Peter Alan! Fair to say, do not pay Peter Alan to manage a property as you will have very unhappy tennants and poor customer service. Landlord/lady’s you can do a better job yourself.
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service . Try and get information for a house you rent out and get passed from person to person. Been trying to get regulation smoke alarms fitted since November and still no closer. Shocking when there are no smoke alarms in the house. Not helpful for landlords and no safety for tenants. I have spoken to Hathaways today cheaper and really helpful. Gave me a breakdown of costs instantly. Good luck if you choose Peter Alan as a landlord. Waste of money and time and effort.
5/5
TrustpilotVery please with the service
Very pleased with the service my husband and I received from Ben at Peter alan. Ben acted professional at all times. He was always willing to help and listen to any concerns we both had. We would both like to say thanks Ben for all your help.
1/5
TrustpilotMade a complete mess of lettings…
Made a complete mess of lettings details of my property. Took five weeks to put it on Rightmove. I wanted to change agents but they offered me £350 to stay with them which I did. However when I asked for the £350 they wouldn't give it. I took them to small claims court and was told that because I had not accepted their offer in writing they didn't have to pay it. A small devious loophole in the law. I wonder how many times they have used this and offered compensation and not paid. They gained the letting fees and management fees and I certainly feel conned by their dishonesty. Avoid these agents. They don't care about landlords or tenants only their own bank balance.
1/5
TrustpilotVery unhappy
They have been very unprofessional throughout the selling process of our bungalow. They put pressure on us to get our property on the market for Boxing Day 2022, which never happened as pictures weren't taken in time, and we had to chase to get them done as no communication with the photographer. We weren't going to put the property on the market until the spring. We've only had 1 viewing in 2 months, we've tried to be released from a 5 months contract to no avail. They lied about the selling fee of 1.6%, as we queried it and was told that was the going rate for South Wales. This is not the case as most other agents charge 1%. We are tied in the contract for another 3 months as they won't release us and they have no-one on their books matching our property. All we would like is to be released so we can get our property sold as we want to relocate back to Ipswich, Suffolk, England.
5/5
GoogleMatt has been very good at communicating with me. He’s quick to respond.
1/5
TrustpilotI wanted to share some feedback…
I wanted to share some feedback regarding my recent experience with booking an appointment to see your mortgage advisor.
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