5/5
GoogleAmeera helped sort a maintenance issue for me, thanks Ameera
Agent replied · 21 June 2026
Thank you for your 5* Review!
Trusted Agent profile · Chepstow, Wales
Verified
Archer and Co Chepstow reviews
★★★★★
315 reviews across 2 platforms
30 High Street, Chepstow, Wales, NP16 5LJ
Archer and Co's office in Chepstow, Wales, at 30 High Street, is rated 4.9 out of 5 across 315 reviews on two platforms, including 296 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
About Archer and Co Chepstow
We are a family-run estate agency business, who have been proudly living and operating in the area for nearly 40 years. With a genuine and invested love for the local community we offer a highly personal and quality service for each and every client. We are confident in our friendly and honest approach and enjoy forging fantastic working relationships with everyone we work with. Traditional estate agency is at our core, but as a newly established and dynamic team, we are excited to adapt to current trends and are constantly evolving to fit the fast paced world we live in now. From arguably the most important purchase of your life, your first home, through to family houses and sprawling country estates, we are not defined by the properties we sell but rather by the way in which we work. With a dedicated team focussing on providing our clients with the best possible service we consider ourselves experts in our field with a highly informed knowledge base and in depth understanding of the property market in our area.
Awards
The Trusted Agent 2026 results for Archer and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have viewed a few properties with Jen and we have to say she is very knowledgeable about the property that is being viewed and is always able to answer questions. Her punctuality is perfect and we are very happy with the service we have received from herself and Archer & Co
Agent replied · 19 June 2026
Hi Dave, Thank you for your positive feedback. We're glad to hear that Jen has been helpful and knowledgeable during your property viewings. It's great to know that you are happy with the service from both her and the team at Archer & Co. If you need any further assistance, feel free to reach out. Best wishes, All the team at Archer & Co.
5/5
GoogleA massive thank you to Kerrie and all of the Chepstow staff for outstanding service throughout our whole house selling and buying journey! They were very quick at responding and kept us in the loop every step of the way. They made moving house stress free and we would highly recommend them!
Agent replied · 4 May 2025
Hi Ryan, Thank you so much for your kind words. We're delighted to hear that Kerrie and … More
5/5
GoogleThe Archer & Co team at Chepstow office had been incredibly supportive throughout the process. There have been some ups and downs during the journey with loosing our first sale early on through no fault of the agent and it didn’t take long …
Agent replied · 3 August 2026
Thank you, Martina and Glyn, for your kind words. We're thrilled to hear that our Chepstow team could provide the support and guidance you needed throughout your journey. It's great to know that our hands-on approach and communication made … More
5/5
GoogleWe had a few viewings with Gary over the weekend, who was friendly and put us at ease. He had detailed notes on the property so was more than happy to answer any questions we had, and also offer his knowledge and recommendations on the local area. We never felt pressured as we had elsewhere. He was even kind enough to offer a second viewing the following day so that we could bring a family member along for a second opinion. He truly does go above and beyond!
Agent replied · 24 March 2026
Hi Rachel, Thank you for your kind words about your experience with Gary. We're glad to hear that he made you feel at ease during your viewings and provided detailed insights about the properties and the local area. We strive to ensure our clients have a positive and pressure-free experience. It's great to know that he could help facilitate a second viewing for you and your family member. We appreciate you taking the time to share your feedback. Best wishes from all the team at Archer & Co.
5/5
GoogleChloe Peachy was very efficient and professional. :)
Agent replied · 21 June 2026
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
5/5
GoogleWe have recently purchased a house through Archer & Co and couldn’t have been happier with the service we received. They were incredibly accommodating when we requested extra viewings of the house and even gave us an incredibly thoughtful moving in package too. Would definitely recommend.
Agent replied · 25 July 2026
Hi Neil, Thank you for your kind words and for taking the time to share your experience. We're glad to hear that you felt well taken care of during your house purchase and that the moving in package added a nice touch to the experience. Your recommendation means a lot to us. Best wishes from all the team at Archer & Co.
5/5
GoogleCallum. Has been our block manager for over a year and has been not only.very efficient but also very responsive to issues raised. He is by far the best manager we have worked with in the past 9 years that I have lived at 55 Ninian Road.
Agent replied · 21 June 2026
Thank you for taking the time to leave a review!
5/5
GoogleJen was both knowledgeable and professional. Thank you for taking the time to show us the two properties this morning.
5/5
GoogleJen was so helpful and great knowledge of the property that we was looking at. Answered all Our question that we had and had no issues with following up with the question as well.
5/5
GoogleMet with Gary for a viewing and he was brilliant. Really friendly & informative. Knew the answer to every question I had and have booked a second viewing on a Sunday at 5:30pm! Thanks Gary!
Agent replied · 24 March 2026
Hi Kerry, Thank you for your wonderful feedback. We're so glad to hear that Gary was able … More
5/5
GooglePut my nest egg on the market Easter 2021 but not a great deal of interest so managed to work it that I kept it, but come Feb 2022 I was again in a position to sell. Alex and his team at Archer and Co were perfectly professional in relisting my property using the original advert with a few up to date tweeks. This time was incredibly successful in interest and offers and their after support has been second to none. They made the experience of selling my first property a breeze and I only wish I was in the position to do more. Looking forward to Alex valuating my current project.
Agent replied · 21 March 2024
Lauren is was great working with you and thank you for taking the time to leave this fabulous feedback.
5/5
GoogleGary went above and beyond during our viewing. He was very enthusiastic with great local knowledge, he even took the time to drive us to see the location of some other available properties.
Agent replied · 24 March 2026
Hi Yanna, Thank you for your wonderful review. We're glad to hear that Gary provided you with such an enthusiastic experience and shared his local insights. It's great to know that he went the extra mile to help you explore the area. We appreciate your feedback and support. Best, All the team at Archer & Co.
5/5
GoogleWe’ve viewed a few homes with Archer & Co (Chepstow) and must say Gary our viewing agent was the most helpful, genuine and authentic person we’ve encountered. He holds the upmost professionalism and good knowledge of each property and area without the added pressure of pushing the positives just for a sale. Keep up the great work Gary!
Agent replied · 24 March 2026
Hi Matthew, Thank you for your fantastic review. We're thrilled to hear that Gary made such a positive impression during your viewings. His professionalism and genuine approach are exactly what we aim for at Archer & Co. We'll be sure to pass along your kind words to him. Thanks again for choosing us. Best, All the team at Archer & Co.
5/5
GoogleWe have recently put our property on the market with Archer & Co. As our first time selling we have had and continue to have lots of questions about the process. Kerrie has been wonderful and very informative which has put us at ease. The photography, brochure and video really has showcased our home in ways we could have never imagined and we are delighted. We cannot yet comment on the sales process as we are at the beginning of the whole process but so far we have been impressed with the professionalism and dedication of staff at Archer & Co. In Chepstow - particularly Kerrie who has been fantastic!
Agent replied · 21 March 2024
Laura thank you so much for this great feedback! You've been fantastic clients.
5/5
GoogleI have been in touch recently with Archer and Co and have been very impressed with the responses to my enquiries from all staff members with whom I have been in contact. I would like to commend especially Emma from the Chepstow branch; …
5/5
GoogleI’ve had the pleasure of working with Ameera from Seraph, and I can confidently say she has been excellent throughout our collaboration. She is highly professional, organised, and consistently ensures that jobs are communicated clearly and …
Agent replied · 21 June 2026
Thank you so much for the fantastic review! We are delighted to hear how much you value working with Ameera. Clear communication and proactive coordination are the pillars of what we do at Seraph, and it’s wonderful to know that Ameera’s … More
5/5
GoogleGreat experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.
Agent replied · 25 August 2026
Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!
5/5
GoogleWe had a couple of viewings with Gary, who was really kind, professional and informative. He had detailed notes on the properties which answered most of our questions and it was really refreshing to have a viewing with someone knowledgeable. Our experience with Archer & Co has been great so far and would highly recommend them.
Agent replied · 24 March 2026
Hi Marion, Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that Gary provided you with a positive experience during your viewings. It's great to know his knowledge and professionalism made a difference. Your recommendation means a lot to us, and we appreciate your kind words. Best wishes from all the team at Archer & Co.
5/5
GoogleSince Ida has taken over as block manager, the service has been fantastic. She and Roberta are always prompt with their replies, extremely helpful and go above and beyond.
Agent replied · 21 June 2026
Thanks so much for your review, we really appreciate it. We’re so pleased to hear you’ve been happy with the service from Ida and Roberta.
5/5
GooglePhil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and …
Agent replied · 25 August 2026
Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.
4/5
GoogleShout out to the whole team, especially Katie and Gary for their expertise, professionalism and support during a difficult and fast-changing move process
5/5
GoogleAmazing customer service and support, especially from Eve, and quick to resolve any issues the same day with flexibility to fit any customer!
Agent replied · 21 June 2026
Thank you for taking the time to leave a 5 star review!
5/5
GoogleWe were very impressed by the professional service offered by Archer &Co from the start when Kerrie came to appraise and explain the whole process to us. Getting onto the market was easy with great photos taken by Maria and video by Will to produce a stunning online and paper brochure. Our property was sold very quickly with viewings guided by Gary who took the trouble to run through likely questions with us beforehand so he’d be ready with any answers. We found all of the staff at Archer’s to be friendly and helpful so communication remained good throughout the whole conveyancing process and eventually our move progressed smoothly. We would highly recommend.
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Questions about Archer and Co Chepstow
Has Archer and Co won any awards?
Yes. In The Trusted Agent 2026 awards: Archer and Co, Chepstow won Trusted Agent.
