Trusted Agent profile · Chepstow, Wales
Verified
★★★★★
315 reviews across 2 platforms
30 High Street, Chepstow, Wales, NP16 5LJ
Archer and Co's office in Chepstow, Wales, at 30 High Street, is rated 4.9 out of 5 across 315 reviews on two platforms, including 296 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
We are a family-run estate agency business, who have been proudly living and operating in the area for nearly 40 years. With a genuine and invested love for the local community we offer a highly personal and quality service for each and every client. We are confident in our friendly and honest approach and enjoy forging fantastic working relationships with everyone we work with. Traditional estate agency is at our core, but as a newly established and dynamic team, we are excited to adapt to current trends and are constantly evolving to fit the fast paced world we live in now. From arguably the most important purchase of your life, your first home, through to family houses and sprawling country estates, we are not defined by the properties we sell but rather by the way in which we work. With a dedicated team focussing on providing our clients with the best possible service we consider ourselves experts in our field with a highly informed knowledge base and in depth understanding of the property market in our area.
The Trusted Agent 2026 results for Archer and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chepstow office, from every platform, shown as written. First names only.
5/5
GoogleAmeera was really helpful throughout. She responded to all of my concerns promptly and did her best to get everything resolved as quickly as possible. I really appreciated her support and clear communication.
Thank you very much for your review, we really appreciate it!
5/5
GoogleIda helped my mum with a maintenance issue within her flat. It was a very stressful process and Ida made us at ease and talked us through the whole process. Thank you Ida
Thank you for your kind feedback; we’re delighted Ida was able to support your mum and make a stressful situation easier to manage.
5/5
GoogleChloe has been brilliant in helping us navigate our lease renewal process. She made everything straightforward and was very understanding of our timeline. Great communication throughout.
Thanks so much for your 5 star review!
5/5
GoogleI would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐
Thank you for your fantastic review. We’re thrilled to hear the Hornchurch team could keep you informed and make the selling process friendly and efficient. We really appreciate your recommendation.
5/5
GoogleHad a couple of house viewings with Gary the viewings specialist on Sunday and they were fantastic. Gary is really informative and passionate, nothing felt forced or pushed and he was punctual and organised. Our dealings with archer and co have been brilliant, great communication and put you first would definitely recommend
Hi Meg, Thank you for your kind words. We're thrilled to hear that you had a great experience with Gary and found the viewings to be informative and enjoyable. We always strive to put our clients first, and it’s wonderful to know that our communication and service met your expectations. We appreciate your recommendation and hope to help you again in the future. Best, The team at Archer & Co.
5/5
GoogleI have had the pleasure of dealing with Kelly Workman. She is professional, approachable and supportive and would highly recommend Kelly and the rest of the Hornchurch team.
Thank you for your lovely feedback. We are so pleased to hear you had a great experience working with Kelly and that you found her professional and supportive. We’ll be sure to pass on your kind words to her and the Hornchurch team.
5/5
GoogleGary has been fantastic helping me search for my forever home. He showed me 3 properties and every time presented them very professionally. I managed to also secure a offer on a home and I'm looking forward to moving in very soon.
Hi Joe, Thank you for your kind words about Gary's service. We're thrilled to hear that you found your forever home with his help. It’s great to know that you had a positive experience with the property viewings. Wishing you all the best as you prepare for your move. Best wishes from all the team at Archer & Co.
5/5
GoogleWorking with Archer & Co. was effortless, and they exceeded our expectations. Although we were initially hesitant about the valuation, they not only met it but surpassed it, even after losing our first buyer. Communication from Emma, Lisa, and Kelly was excellent throughout. Kelly, in particular, did a stellar job managing such a complex sale, overcoming every hurdle, and securing a new buyer at the same accepted offer. She was always on hand to ensure everything went through smoothly, making the journey as stress-free as possible. Thank you!
5/5
Googlethanks to Lucy Catterall, Senior Block Administrator for resolving a serious issue for me! Much appreciate the communication and organisation
Thank you for taking the time to review us! We will pass on the positive feedback to Lucy!
5/5
GoogleWe had a really good experience with Archer. They offer a premium service and work really hard to get your sale through. We felt in safe hands from the start. In particular Emma ('the queen of concrete!' Not a name I'm sure she wants, but …
Hi JP R, Thank you for sharing your positive experience with us. We’re glad to hear you … More
5/5
GooglePhil and his team are not only trust worthy and personable, but extremely pro-active in achieving the best possible outcome. I can not recommend them highly enough.
Thank you for your kind words and recommendation Jamie. We’re delighted to hear that Phil and the team’s proactive approach and dedication made such a positive impression. Your feedback is truly appreciated.
5/5
GoogleJen was brilliant, really helpful and informative, very polite and friendly
Hi Steve, Thank you for your kind words about Jen. We're thrilled to hear that you found her helpful, informative, and friendly. We aim to provide the best service possible, and it’s great to know that Jen made a positive impact. Best wishes, All the team at Archer & Co.
5/5
GoogleKelly was a fantastic help in particular. Our process was quite lengthy (through no fault of the agency) and Kelly was always quick to respond and answer our questions. Every email was responded to same day, whatever the query. Highly recommend and thank you Kelly.
5/5
GoogleAmeema has been instrumental in getting me set up nicely in my new home
Thank you for your 5* Review! We will pass on your kind words to Ameera!
5/5
GoogleHad a great experience from Ameera was very helpful easy to get hold of and very responsive. Connor Swain Rhondda Renovations
Thank you for your kind words!
5/5
GoogleStaffs are really helpful and kind especially Kaitlin venner she is awesome 💯 …
Thank you for taking the time to review us! We will pass on the positive feedback to Kaitlin!
5/5
GoogleJason has been really helpful with an exceptionally prompt response and action to any problems
Thank you very much for your 5 star review, we appreciate it!
5/5
GoogleThank you to Ida the block manager - she is quick and efficient at responding every time. Highly recommend
Thank you for your feedback; we’re pleased to hear Ida has been consistently quick and efficient in her support, and we really appreciate your recommendation.
5/5
GoogleHad a great viewing today with Jen! Jen was really friendly and knew so much about the area. Property was beautiful and Jen was very accommodating and helpful, especially as we had our two little ones with us. Thanks so much!
Hi Charlotte, Thank you for your lovely feedback. We're really pleased to hear that you had a great viewing with Jen and that she made the experience enjoyable for you and your little ones. If you have any more questions or need further assistance, feel free to reach out. Best wishes from all the team at Archer & Co.
5/5
GoogleEve is very helpful with all my issues and very friendly and gets them all sorted. Thank you
Thank you for your 5* review!!
5/5
GoogleJen was lovely, welcoming and informative!
Hi Valerie, Thank you for your kind words about Jen and your experience with us. We're thrilled to hear that you found her welcoming and informative. It’s great to know our team is making a positive impact. Best wishes from all the team at Archer & Co.
5/5
GoogleWe contacted Archer and co Chepstow to enquire about a property. Gary welcomed us and was able to identify our needs and provide options within our budget. He is extremely knowledgeable about the market and could provide details of the houses presented to us. We felt that he was able to represent the sellers but also take care of our desires as buyers. We ended up making an offer on a house that we did not notice from the pictures, but was suggested by Gary. Thank you 🙏 The rest of the sales team was extremely efficient and supportive in helping us in every step to give momentum to our purchase. Thank you all in Archer and co! We would definitely approach you in the future if we decide to sell our property!
Hi Danica, Thank you for taking the time to leave such a thoughtful review. We're glad to hear that Gary was able to help identify your needs and find a property that suited you. It's great to know that our team provided the efficiency and support you needed throughout the process. Wishing you all the best in your new home. From all the team at Archer & Co.
5/5
GoogleChloe is fantastic always super helpful with queries and fixes , what a superstar !
Thank you for taking the time to review us! We will pass on the positive feedback to Chloe!
5/5
Google5 star service, Chloe was really helpful and resolved all issues without any hassle.
Thanks so much for your 5 star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Archer and Co, Chepstow won Trusted Agent.
