5/5
GoogleWe had efficient and quick service when needing a probate valuation. Very polite and helpful staff (Simeon Axon)
Agent replied · 23 October 2024
Thank you for your excellent 5* review Rachel Reilly. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Cheltenham
RA Bennett & Partners Cheltenham Sales reviews
★★★★★
241 reviews across 2 platforms
7-9 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Part of RA Bennett & Partners, see every office.
RA Bennett & Partners's office in Cheltenham, at 7-9 Bath Road, is rated 4.1 out of 5 across 241 reviews on two platforms, including 174 Google reviews rated 4.7.
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Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAvoid at any cost
Please avoid this agent at any cost. We had the most traumatising experience after the tenancy check out with several false claims made. Totally unprofessional.
5/5
GoogleA professional and proactive agent who were fantastic during our property search. I can’t sing Sophie’s praises highly enough - she is everything a good Estate Agent needs to be. Friendly, professional, communicative and genuinely helpful. She’s a huge asset to RA Bennett’s! Thank you :-)PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleShaun Jones helped us with our mortgage and sorted a really good deal. We had loads of conversations and we made changes and he was happy and supportive throughout. Really good to deal with and would highly recommend!
Agent replied · 23 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo they want to sell houses?
I tried to book a viewing via this company’s Stratford office today. I seriously wonder if they actually had the property to view. If they do, they are letting down their sellers badly. We are cash buyers and, whilst I appreciate they need to make sure we have funds, their off hand and intrusive questioning was annoying and inappropriate. As house buyers we will take our custom elsewhere.
4/5
TrustpilotI feel supported very well by Jessica…
I feel supported very well by Jessica who has checked in on me and has been kind and helpful about my situation and my rental journey.
5/5
TrustpilotChloe is responsive and efficient
Chloe is responsive and efficient. Far better than any other agent I have dealt with at any other agency. Most agencies have closed during covid and don’t bother returning calls!
5/5
GoogleIt has been a pleasure interacting with RA Bennett recently -- special thanks must go to Sophie, who has been super as a proactive, knowledgeable and supportive sales negotiator. The rest of the team has also been very friendly. Many thanks.PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleEllie was an absolute pleasure to work with, promptly finding us a new tenant for our bungalow and keeping us fully informed throughout the process. Ellie is a true professional.
1/5
TrustpilotPlease do not take property from RA…
Please do not take property from RA Bennet. They will go above and beyond prior to the home being rented out. Carefully read the agreement, paying particular attention to the small print. They are famously pricey and have a lot of hidden expenses. I'm shocked. They are pilfering from regular tenants.
5/5
GoogleSophie, Kristina and the Team were extremely helpful and efficient throughout the entire process. They were easily contactable and kept me up to date and provided an excellent service. I would recommend RA Bennett. Thanks for all your help!PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Hi Bernie thank so much for your glowing 5* review and recommendation. We really appreciate it! Best wishes Graham @ Customer Relations
5/5
GoogleSophie and the gang were extremely helpful in the sale of my flat which had additional complications. They were quick to chase up solicitors and were proactive in taking measure to speed up the resolution of issues.PositiveResponsiveness, Professionalism
Agent replied · 8 January 2025
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
TrustpilotTenants please beware!!!!
Tenants please beware!!!!! Do not use. Incompetent letting agents who don't return phone calls and emails. Have to be chased for everything. Had to do my own repairs in the end and now have lost half my deposit. Replaced broken blinds so that I had privacy whilst a tenant put back originals when I left and now have been charged hundreds of pounds for replacing them and for leaving a waterbutt in the garden!!!!!!!!! which I thought might be useful for the next tenant and which I offered to remove if new tenants didn't want it. Also have been accused of causing a small amount of ceiling paint to peel from the ceiling in the bathroom - no extractor fan in bathroom - after 18 months - wear and tear. Their property manager in Leamington claims to never visit properties himself - that says it all for you doesn't it?! They quite clearly favour dishonest landlords (and landladies!) because they obviously only care about their business. THEY DO NOT CARE ABOUT TENANTS - YOU HAVE BEEN WARNED
1/5
TrustpilotCowboys
My elderly mother (who suffers with dementia) contacted them for a valuation. They visited the property and promptly put it on the market WITHOUT HER PERMISSION. Apart from the fact that this is illegal, it is completely unethical and I’m disgusted that they are prepared to pull the wool over the eyes of a vulnerable old lady. I have been trying to get them to take it off the market for the last week and they are refusing point blank. As the other reviewer said, they are a bunch of cowboys.
5/5
GoogleBennett’s have been great at dealing with issues we have had with our flat that we rent out. A professional and friendly approach. Always ready to help and provide advice.
Agent replied · 23 October 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleJust sold a house through them, excellent service and great communication all the way through.
Agent replied · 23 October 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleWe would like to thank RA Bennett for their efficient service in selling my father's home, for regular communication updates before and after sale, keeping us informed throughout the process. Well done to the team.
Agent replied · 23 October 2024
Many thanks for the great 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agent ever in Leamington… They force you to use their mortgage advisor
Worst estate agent ever in Leamington Spa. We are trying to buy a house and whilst putting an offer on a property we have been told by them that if we don't use their mortgage advisor we are not likely to get the house. Surely this must be illegal to force us to use their mortgage services?! Very dissappointed. I will be complaining to the property ombudsman.
5/5
GoogleEfficient friendly staff can’t fault the service I’ve received so far
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSiân, Jasmine and Eloise in the lettings team have been superb in renting my property. Would highly recommend to all landlords. The best letting agent in Cheltenham
Agent replied · 23 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleKristina and Sophie couldn't do enough. I was a first time buyer and was guided through process, they were always a phonecall away thanks ladies :)
Agent replied · 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Sophie from beginning to end of the purchase process, proactive & prompt communication, quick to respond - thank you.
Agent replied · 8 January 2025
It’s really lovely to read another 5* review . Many thanks, Lucy, Customer Relations.
5/5
GoogleAlways helpful, quick and responsive, Ellie has gone above and beyond during the tricky lockdown period when we were unable to visit Cheltenham ourselves. We can't recommend her highly enough.PositiveResponsiveness
Agent replied · 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Sophie - she did everything she could to help our purchase and was even available when she was ill
Agent replied · 23 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. RA Bennett & Partners Cheltenham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
