Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t thank Errington Smith lettings for a smooth and efficient service they provided with helping me with my relocation from London to Cheltenham. Nothing was too much of an issue and even allowed for a video viewing but luckily I was able to make it in person with Winnie who was absolutely fantastic! Karen and Charlie in the office were also a delight to speak with, their tone, tenor and professionalism was really noticeable 🙂 Anyone who is look to rent/buy a property in Cheltenham, I would certainly make contact with Errington Smith lettings.
Roy · 26 October 2022
★★★★★ 5/5
GoogleI rented a property for my mum through Erringtom Smith Cheltenham last year. Rates were comparable with other agencies but staff we went through were brilliant. have been really impressed by the friendly personal service you get even as tenant. They seem genuinely there to help you and solve issues. Excellent.
Brian · 27 October 2016
★★★★★ 5/5
GoogleWinnie really understood my needs when looking for a property to let and found me the perfect property. The photos were accurate, the admin etc was easy to complete, all of my questions were answered swiftly and the whole process to moving in was seamless. Would definitely recommend.
Kelly · 10 October 2024
★★★★★ 5/5
GoogleFantastic experience with the whole team at Errington Smith, every person we spoke to was really helpful and friendly. We had to delay our move in date and the team took care of it no problem. Lovely viewing with a knowledgeable agent who helped us along with the process at a really busy time. Would absolutely recommend - can't wait to work with them again.
Fabianne · 26 October 2023
★★★★★ 1/5
GoogleI just spoke to Charlie Brookes on the phone and she was so rude!
Ron · 26 October 2023
★★★★★ 5/5
GoogleVery quick sale of our property. I could definitely recommend for fast efficient sale.
Lucy · 10 October 2025
★★★★★ 5/5
GoogleI recently used Errington Smith to sell my property. Enrique and Karen were professional, friendly and helpful. All went smoothly. I highly recommend the firm
Kate · 26 October 2022
★★★★★ 5/5
GoogleSupurb customer service. The staff are professional, polite and very friendly, especially Tilly Brush. I never hesitate and to inform her of problems, as she's straight away on the job and has such a friendly and welcoming approach. Just fantastic, couldn't recommend them enough.
Josie · 27 October 2016
★★★★★ 5/5
GoogleFrom start to finish the team at Errington Smith have been fantastic when renting our current place.
Charlie especially was always on hand to provide information and updates and was always very friendly and professional (as was everyone we spoke with). Honestly a real breath of fresh air compared to experiences elsewhere and would absolutely recommend.
Abbey · 29 January 2024
★★★★★ 5/5
GoogleA very good experience with Errington Smith and Winnie. Great communication from beginning to end. This was a really important, time sensitive let for me and Winnie stepped up and delivered the goods. Will use again for all future rentals, for sure.
Sean · 10 October 2024
★★★★★ 1/5
GoogleHorrible service, your employee Charlie was very rude and unprofessional
Courtney · 26 October 2023
★★★★★ 5/5
GoogleFlawless move process, from the initial enquiry, to move in day and beyond. Friendly & informative staff made my first tenancy a breeze.
Ryan · 1 May 2025
★★★★★ 5/5
GoogleWe sold through Errington Smith and during the time when uncertainty with Brexit caused the housing market to be very tough. We were also absent for much of the time having emigrated. As a result the lettings team also helped us by conducting regular visits and reports. The visit reports were of a superior standard to anything I've seen before and helped us maintain the property to a good standard for viewings and securing a successful sale. This in itself was not easy, apart from Brexit, our home had specialist appeal and attracted a smaller number of potential buyers. At all times we felt we were in good hands, receiving a professional and friendly service. This was paramount during the time from offer to completion, which can be complicated when chains need to be kept together. It was only through managing this process and communicating progress that the sale went through. Would highly recommend Errington Smith for sale or letting. The whole team are marvellous.
Davona · 27 October 2019
★★★★★ 5/5
GoogleThe team at Errington Smith were super helpful and communicative during the moving process. We are delighted with our new home rental and will write another review at the end of the tenancy.
Jocelyn · 10 October 2024
★★★★★ 1/5
GoogleI paid almost £2000 in survey and solicitors fees after having my offer accepted on a property. It’s been nearly a year now and I’ve had no contact from Errington Smith since August when I had to call multiple times to get hold of someone. The lady selling the house conned us into this situation by saying she’d rent if she couldn’t find another property and Errington Smith have supported this outrageous behaviour the whole way though leaving us with no information regarding our situation. Steer well clear.
Amy · 27 October 2018
★★★★★ 1/5
GoogleOnly supports landlords, not the tenant. Have rented with multiple companies before and it is the first time I have come across a letting agency that refuses to complete any maintenance just as a rule, on top of it on a regular basis they will make you feel like you are the one who is not taking care of the flat if they do nothing to keep it in working order. Stay clear if you are to be the tenant. Pre-tenancy amazing experience, during absolutely dreadful. I know with tight cheltenham property market it is not easy.
Monica · 27 October 2017
★★★★★ 5/5
GoogleSuperb service in renting out my flat by Winnie and Catherine.
They answered calls immediately and kept me updated at every turn . They were a delight to deal with and I would thoroughly recommend Errington Smith - best in town . Keep up the good work ladies .
Suzanne · 26 October 2023
★★★★★ 5/5
Google*Highly Reccomended *
I have used Errinton Smith to rent out several properties on a number of occasions since 2015. A real team in the sales and rentals departments they work together for the best possible outcome.They are friendly, hardworking and professional at all times and attract respectful tenants.
Sam · 26 October 2023
★★★★★ 5/5
GoogleReally good experience. Very professional, contacted me of new properties before advertising on their website. Friendly staff who provided as much assistance as they could. Couldn’t ask for a better result!
Warren · 10 October 2024
★★★★★ 5/5
GoogleErrington Smith provided great customer service and were friendly. We had no issues with the moving process and the property was professionally cleaned and repainted before we moved in.
Danielle · 10 October 2024
★★★★★ 5/5
GoogleI rented a gorgeous flat through this company and my experience has been nothing short of spectacular. All of the employees I have communicated with have been so lovely and knowledgeable. It is so easy to contact them, they have never missed a call and their response time for emails is very quick. Cannot recommend enough!
Phoebe · 26 October 2022
★★★★★ 5/5
GoogleWe have to thank the lettings team for their speedy and efficient efforts in securing a tenant for my property. Twice tenants have requested to vacate before the end of the agreed tenancy and twice the Errington team have secured a new tenant in a matter of weeks. Thanks especially to Winnie, Charlie and Jenny
Terence · 26 October 2022
★★★★★ 1/5
GoogleTHE WORST LETTING AGENCY. They take forever and a day to respond to you, they don't liaise with the Landlord at all, never passing on messages or getting things sorted. I'm glad others have had good experiences but I would NEVER rent through them. My sister had the most awful experience and is STILL waiting for her deposit back.NegativeResponsiveness, Professionalism
Tess · 26 October 2021
★★★★★ 5/5
GoogleThe fact that I'm still using Errington Smith 6 years after my review of their service speaks for itself - they remain the best in Cheltenham and provide excellent customer service.
Can't speak too highly of Errington Smith customer service: Tilly always goes the extra mile - with a smile!
Emily · 26 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
