Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleErrington Smith were the property managers of a house we were letting when the interior was destroyed by water damage while we were away. An interior gutter was backed up causing catastrophic damage to the interior and our property. The property owner was responsible for the maintenance of the gutter and it's failure was not noticeable until after the damage was done. Despite numerous promises to provide information we needed to process a claim, they never did. Our relying on their word was a mistake.
Christopher · 10 October 2024
★★★★★ 5/5
GoogleWe’ve just moved into a lettings property from erringtonsmith and the whole process was smooth and speedy. The team were great to deal with. The perfect mix of friendliness and professionalism. The property was presented well online, with photos that didn’t distort room sizes and proportions. Once we’d had our offer accepted, their online processes were very efficient, with email prompts easing us into the next step. Plus, the team were always on hand to answer any questions. It only took two weeks from seeing the property to getting the keys! We would definitely recommend erringtonsmith.
Colleen · 10 October 2024
★★★★★ 5/5
GoogleI recently purchased a house through ErringtonSmith. As a first time buyer the whole process could have been quite confusing. Karen was my main point of contact and I could not have asked for more in an estate agent. She was incredibly helpful, friendly and quick to response to queries. Everything was explained thoroughly and the purchase proceeded very smoothly. The team were all consummate professionals. I would not hesitate to recommend ErringtonSmith and should I ever come to sell my house, I will be heading to them first!
Andrew · 27 October 2016
★★★★★ 5/5
GoogleTwo years ago our house was vacant on the market for a one month, because previous agent could not find a new tenant. Then Yolande contacted us and offered help. In a week time we had a new tenant in the house. Yolande was open, friendly, genuine and at the same time very professional and efficient. Property management team Tilly and Ally also provided excellent service. Always helpful, respectful, knowledgeable and professional.
Errington Smith have been managing our property for two years and during this time we received consistently highest quality service.
Yolande, Tilly and Ally big thanks for your great help.
I gave 5 stars and highly recommend Errington Smith.
Maxim · 27 October 2016
★★★★★ 5/5
GoogleEveryone at Errington Smith have been fantastic to deal with, especially Charlie Brookes who has been incredibly professional and helpful with regards to the viewings at my property. Charlie always provided me with in-depth feedback with great advice on what I could do in this current market.
Sarah · 30 November 2023
★★★★★ 5/5
GoogleMy experience of Errington Smith, of Winnie, Catherine & across the team, was an efficient & effective service.
Excellent communication (including listening); outstanding attention to detail; & sensible, practical guidance.
It was not by chance that this Estate Agency was the only one which found for my dogs & me a rental property, & an eminently suitable one at that.
Philip · 26 October 2022
★★★★★ 5/5
GoogleI had lost all hope of finding my perfect home and then Tilly advised me of a property that may of suited me. What a dream home and what amazing staff, Tilly has been wonderful over the phone and Yolande was absolutely amazing when realising what I was looking for during viewings with fantastic insight to what would fit for myself and my family. Would highly recommend this company too anyone wanted their perfect house to call home
Zoe · 27 October 2017
★★★★★ 5/5
GoogleUsed Errington to find a new place in Cheltenham. Exceptional service and went out of their way to be responsive, and are clearly trusted by owners as they came recommended. Dealt with Winnie initially who was fantastic, communicated regularly, but other colleagues equally helpful and responsive.
Jonathan · 30 November 2023
★★★★★ 5/5
GoogleWhat is normally a drawn out and stressful process was made quick and painless thanks to Winnie, Catherine and the team. Errington-Smith have been friendly and helpful throughout the whole process, even after moving in. Would highly recommend over other larger estate agents.
Eleanor · 29 January 2024
★★★★★ 5/5
GoogleMy fiancé and I had the best experience with all the staff at Errington Smith but especially Winnie and Catherine. Winnie was so incredibly helpful and patient with us which made the whole move so seamless. I can't recommend them enough! Thank you so much ladies :)
Remy · 26 October 2023
★★★★★ 5/5
GoogleI am extremely satisfied with the service provided by Errington Smith. Karen & Nigel in particular were always helpful and organised. They were patient and didn’t pressure me to move before I found the right house for me. They were always quick to answer any questions that I had.
Edmund · 1 September 2025
★★★★★ 5/5
GoogleOutstanding and friendly customer service. The team worked hard to help me move into a place I love at very short notice. Very highly recommend as a tenant and when I buy after getting settled in the new area, I'll be using them without doubt.
Charli · 10 October 2025
★★★★★ 5/5
GoogleI received an excellent service from Errington Smith. The staff were professional, knowledgeable, friendly and easy to communicate with. I highly recommend them.
Sharon · 17 March 2026
★★★★★ 5/5
GoogleWe would highly recommend ErringtonSmith letting agent:
1.Their team work very hard to match our property to the right type of tenants.
2.Good communications. We will be contacting ErringtonSmith for our future Buy to Let properties, when the refurbs are completed. ☺
Cynthia · 1 September 2025
★★★★★ 5/5
GoogleHad a great experience with all the staff Errington Smith! Especially Winnie! Their patience with my last minute referencing was much appreciated and had great communication. Trusted them with everything. Thank you!
Becc · 26 October 2023
★★★★★ 5/5
GoogleErrington Smith, particularly Karen Short has been incredibly helpful from putting in offer to completion. Although as the buyer we weren't technically their client, they went out of their way to assist with pushing the purchase through. Can highly recommend. Additionally they were very helpful with accommodating evening viewings. All staff were friendly, approachable and quick to respond to any queries.
Anneka · 27 October 2017
★★★★★ 5/5
GoogleCharlie and Winnie were super helpful in sorting out my move into a new property. They made the whole process seamless and would definitely recommend their services to anyone.
Noah · 30 November 2023
★★★★★ 5/5
GoogleWe have dealt we Errington Smith on several occasions. Selling property and renting out property. They have always been a pleasure to work with, very professional and efficient.
T · 10 October 2024
Agent replied · 25 October 2024
Thank you James
★★★★★ 5/5
GoogleNigel and the team were excellent during both a purchase and a sale. A friendly, experienced, competent team. Can't recommend highly enough and will be using them again.
Oli · 26 October 2023
★★★★★ 5/5
GoogleErrington Smith have a great team that are always on hand to help. Charlie is knowledgable on all the properties and always shown a professional manner.
Nathan · 30 November 2023
★★★★★ 5/5
GoogleThe team have been so helpful from my first enquiry to successfully letting both my properties very rapidly. They are professional, efficient and thorough.
I am very happy to recommend them.
John · 1 September 2025
★★★★★ 5/5
GoogleI found ErringtonSmith to be a very professional Estate Agents in Cheltenham from the very beginning of selling my property to the end of the Sale. They gave very sound advice, their time for any queries, and would always call you back if you had to leave a message. All the Staff were so pleasant and friendly in their manner to you and I would thoroughly recommend the Company.
Mary · 30 November 2023
★★★★★ 5/5
GoogleErrington Smith have been brilliant with all of their help from viewings, to the let and tenancy agreements. Personally dealt with Winnie and she has been great and very helpful through the whole process.
Shaun · 26 October 2022
★★★★★ 5/5
GoogleWe have had an amazing experience with Errington Smith, right from the initial viewing and during the tenancy. Any small issues were dealt with quickly and efficiently. Truly great, caring service especially from Yolande. Highly recommend.
Karl · 9 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
