Errington Smith Town and Village Properties, Residential Sales, Lettings and Property Management Cheltenham reviews

★★★★★ 5/5

Google

Ms Winnie Taylor arranged a few viewings for me in really record time and with carefully crafted scheduling precision. Winnie has been most obliging with high professional and personal attention, very well versed with details on every property she showed, as well as with most useful information on the various relevant areas.. Her enthusiastic and meticulous approach to her work and clients is an invaluable asset both to her employers and clients. It has been a real joy to cooperate with such a dynamic high caliber real estate professional.

Demos · 10 October 2024

★★★★★ 5/5

Google

Errington Smith - Simply the Best for Rental Tenants I have rented for 20 plus years and recently taken a rental property via Errington Smith. The customer service, professionalism and support I have received from them is outstanding. If I call, a member of their team will pick up within 4 rings, if I email them I get a response within a working day. Their portal is intuitive and easy to navigate and their tenancy process is clear, robust and recorded for all parties. I couldn’t be happier, finding them was as satisfying as finding a unicorn. Just can’t believe my luck.

Sarah · 17 March 2026

★★★★★ 5/5

Google

Erringtons have let our three B2L for over 10 years which have always been let very quickly. They are not only professional and knowledgeable, they are always very friendly and supportive. Particular thanks to Cameron and Winnie. Highly recommended.

Clive · 17 January 2026

★★★★★ 5/5

Google

I am a new landlord and the team at Errington Smith, guided me every step on the way with advice and a friendly manner, the process went smoothly and efficiently. Thank you Winnie for looking after me.

Natalia · 10 October 2025

★★★★★ 5/5

Google

Where do I start We have let our property out through Errington-Smith for approximately 19 years. They have continued to support us and give us nothing but excellent service. Never have they let us down in all the years. The service has been professional.and excellent at all times. From viewings to arranging repairs, we can not fault the great service they have given us. The team are truly brilliant and the have made letting out out property very easy. Thank you all for your excellent service in the past 19 years we are so grateful. Sue

Sue · 15 November 2025

★★★★★ 5/5

Google

Winnie is a joy to work with, proactive, full of energy and professionalism, always with a smile!

James · 17 March 2026

★★★★★ 5/5

Google

A massive thank you to Errington Smith for finding the perfect buyer for our late Mum's property. We are so grateful to Karen for doing her research and for pricing the property at the correct price point. We have used Errington Smith before to sell another property and I dealt with them when I purchased my apartment, and we have always been extremely happy with the excellent level of customer service. Errington Smith is an estate agents that you can trust. Nigel, Karen, Catherine, Winnie and the whole team are always so professional, approachable and diligent. Thank you for everything.

Helen · 10 October 2025

★★★★★ 5/5

Google

The team at Errington Smith were outstanding in helping me out early this year. I've never come across a friendlier cohort of estate agents, they truly care about their customers. I was residing outside of Cheltenham at the time, so it was challenging to orchestrate viewings. Nevertheless, the team at Errington went above and beyond. They accommodated a last minute remote viewing on a flat, kept in contact over WhatsApp to keep me up to date and welcomed me into their office on the day I was picking up the keys, about 2 hours early, without prior notice. Errington Smith is my first recommendation to anyone seeking a property in Cheltenham. Thank you to the team. Keep up the great work! All the best, Aaron

Aaron · 10 October 2025

★★★★★ 5/5

Google

Cameron and his colleagues were a great help in enabling a quick move over the Christmas break. Everything went smoothly, much appreciated.

QB · 17 January 2026

★★★★★ 5/5

Google

Found this estate agents through family and they recommended how efficient they were. Been trying to find a property for a number of months but due to self employment struggled. Winnie was helpful and prompt with current properties to the market. Turn around was quick and within 1 month of contacting was sorted with a property. Thank you kindly

Kathie · 10 October 2024

★★★★★ 5/5

Google

I have just completed my third house sale using Errington Smith, and there will be a fourth one in about 18 month's time. There's a good reason for this; Nigel, Karen and the rest of the team, are always on top of the situation, calls are followed up quickly, both purchasers and vendor are always kept informed, and admin is always handled efficiently. Thanks to everyone on the team, and I'll see you for the fourth sale!

Jenny · 10 October 2025

★★★★★ 5/5

Google

Working with Winnie and the team from Errington Smith was a dream. Winnie's service was like being looked after by a close friend - someone who was looking out for your interests, who was open and honest and who genuinely wanted to ensure you were happy. It was such a postive experience right from our first encounter. Would highly recommend Winnie and the team from Errington Smith. Very professional, efficient and helpful!

Simon · 30 December 2023

★★★★★ 5/5

Google

Cameron was very helpful and made our move in day stress free, thank you Cameron

Tegan · 17 January 2026

★★★★★ 5/5

Google

We have used Winnie for renting out my property and for finding a new property for us. Her customer service is outstanding, she goes above and beyond and I will use and recommend her everytime.

Zachary · 10 December 2025

★★★★★ 5/5

Google

I just wanted to say thank you for all your help and support since I moved in a week ago. Yolanda and Cameron have made the whole process smooth and easy, and I really appreciate your responsiveness and professionalism

Sohan · 23 October 2025

★★★★★ 5/5

Google

We couldn't have let our two properties with a better agent! Both were in need of more than a little tlc after long-term previous tenants, and Winnie, along with Andrea, Catherine and Charlie all stepped up to the mark and reassured us as they put everything calmly back in order. Not to mention finding new tenants so speedily and then coordinating all the works on time. Brilliant work!

Sheila · 30 December 2023

★★★★★ 5/5

Google

A recent one star review fleetingly and obliquely extolled, but also damned, ErringtonSmith in the same sentence. ES were '...great for landlords, but if you're a renter, beware'. If further proof as to ES's misguided allegiance to landlords was needed the reviewer went on to say 'When moving out, expect them to nitpick and try to charge you unfairly'. To a casual observer of the review it probably smacked of ES deploying practises that Peter Rachman would have condoned and embraced. Great news for landlords but not for poor beleaguered tenants. In the light of an ombudsman's findings this week it would be remiss not to keep the five 'Thumbs Uppers' (those supporting the 'One Star Review' and the assertions of tawdry practises at ES) up to date with what's happened. They might want to look away now. And gently withdraw their thumbs? But first, let's go back to one of the claims made by the disgruntled reviewer. 'Despite hiring professional cleaners, they (ES) falsely claimed we hadn’t cleaned at all'. And now, verbatim, the ombudsman's findings below. 'However, the more detailed and dated check out report illustrated the extent of the staining to the carpet of bedroom 2, additional staining to the lounge carpet, areas of the bathroom, kitchen and its appliances, as well as a number of cleaning issues to numerous surface areas and woodwork around the property. • While I note the provision of the cleaner’s PLI overview, it is for the tenant to ensure the property is cleaned to the required standard and arrange for any re-cleans with their cleaner, where required. • For these reasons it is reasonable to award for cleaning of the property because it was returned in a worse condition than it was let. • The letting agent is claiming £345.00 and has provided an estimate to this effect, which the cleaner states in the estimate is based on the contents of the check out report. • Noting those minor issues present at the start, I award £305.00 towards property cleaning'. And one final time for those that may have missed it .....'because it was returned in a worse condition than it was let'. Do try and keep up at the back because you seem to have struggled with 'the actualite'. Oh, and looking after the place.

DEAN · 16 May 2025

★★★★★ 5/5

Google

Found this estate agents through family and they recommended how efficient they were. Been trying to find a property for a number of months but due to self employment struggled. Winnie was helpful and prompt with current properties to the market. Turn around was quick and within 1 month of contacting was sorted with a property. Thank you kindly

Cotswold · 28 February 2024

★★★★★ 5/5

Google

Winnie Taylor at Errington Smith was outstanding in helping us secure a property which had only just come on the market. Courteous, warm, professional and tenacious throughout the whole process Winnie and Errington Smith were reassuring and totally competent at all stages of the move. I would have no hesitation in recommending Winnie and Errington Smith to anybody thinking of moving to Cheltenham.

John · 10 October 2025

★★★★★ 5/5

Google

I had never rented before and quite anxious about how it all worked I was so lucky to have the kindest, experienced team to help smooth the way through the moving in. Whenever I called the office the team were polite, helpful and professional and provided an excellent service. Thank you all for being there! Huge thank you to Winnie. Julie

Julie · 26 October 2023

★★★★★ 5/5

Google

I cannot sing the praise of Errington-Smith as a firm highly enough! They were all friendly, efficient and professional at all times. They did the most wonderful job of selling my parents' house and it was the most enormous relief to know that the entire process was in such capable hands. As far as I am concerned, each and every member of the team is a star but with a special mention to Karen and to Nigel who were always available and ready to offer advice and reassurance. This is an exemplary firm and they uphold the standards to which all estate agents should aspire!PositiveResponsiveness, Quality, Professionalism

Suzanne · 26 October 2021

★★★★★ 5/5

Google

The team at Errington Smith are friendly, efficient and very approachable. Winnie works hard to try to match client requirements to potential properties. She is always so helpful when I’m on the lookout for properties to buy or rent for my clients.

Hannah · 17 March 2026

★★★★★ 5/5

Google

A very professional team and a pleasure to deal with. If you are looking for an agent to manage your property let, look no further. Winnie and her team were efficient and kept me well informed every step of the way. I highly recommend Errington Smith for all of your property matters.

Paul · 29 January 2024

★★★★★ 5/5

Google

We changed our Letting Agents just over twelve months ago to Errington Smith and have been nothing but delighted with their management services. Approachable, lovely staff who always return correspondence promptly. We wouldn’t hesitate in highly recommending this professional management company.

STEPHEN · 3 April 2025