Trusted Agent profile · Cheltenham
★★★★★
513 reviews across 2 platforms
Coombe Hill, Cheltenham, GL19 4BD
Part of Bovis Homes Cotswolds, see every office.
Bovis Homes Cotswolds's office in Cheltenham, at Coombe Hill, is rated 2.4 out of 5 across 513 reviews on two platforms, including 3 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Bovis Homes Cotswolds hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
1/5
TrustpilotIf I could give 0 stars then I would
If I could give 0 stars then I would. Whatever you do, do not buy a house from this company if you want any form of straight forward house buying process. The company are pathetic. They are that bad that they have come off social media. I can only assume that is because of the level of complaints that they would have received!We have been on one of their Linden sites for 2 years now and are still having problems with them.
5/5
Trustpilot5* to Bovis at Judith Gardens!!
5* to Bovis at Judith Gardens!!! The sales team as well as the site team are amazing, going above and beyond in everything possible. They literally couldn't do anything more to help. Amazing process from start to finish! Big shout out to Joel, Helen, Stuart and Elaine - thank you for helping us with our dream home.
5/5
TrustpilotKnowledgeable and experienced
Knowledgeable and experienced. Pleasure to deal with.
Hi Anna, We're glad you found our team knowledgeable and experienced. Thank you for your positive feedback, we appreciate it. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotCowboys
There not selling their homes cause their cowboys, the entire company is the shambles, from houses, to gardens to roads, to attitudes, to the shi**iest of customer service their all deffo in sync with their not giving a hoot attitude, reuin your personal propertie I.e cars ect with the diabolical roads they balls up and have to rip up near enough on a daily basis the local council won't even adopt the roads yet as they're in a sorry state, houses are not much better either. Best advice is avoid avoid avoid. These also go by the name of linden homes. countryside homes, and countryside partnership.I've put today's date however this has been ongoing since november 2021 and is still ongoing their utterly vulger.
5/5
TrustpilotCharlotte Bideford pastures
Reserved a new home here yesterday.
Hi Jon Turner, We're happy to hear that your new home reservation went smoothly! We appreciate your kind words regarding the assistance you received. Thank you for your feedback! Kind Regards, Kobi Bovis Homes
5/5
TrustpilotExcellent support from David at Bovis Homes Coggeshall
We’ve just reserved our new home at Bovis Homes Coggeshall and wanted to highlight the excellent support we’ve received from David, the Sales Advisor.
1/5
TrustpilotTerrible customer service seems they…
Terrible customer service seems they don’t get there hands dirty when there are complaints about poor workmanship my driveway floods it was installed with no drainage told me the driveway has been installed with In tolerance tarmac is cracking around manhole cover in the process of taking them to court been quoted an average of £4K to replace a driveway they told me to contact NHBC ? Bovis wake up you are liable for your poor workmanship
1/5
TrustpilotA truly disgusting company to deal…
A truly disgusting company to deal with. All this company can do is to either ignore you or lie to you. Everything is sub standard and fitted by unskilled labour. So far they have built a roof with no insulation, walls with no insulation, windows and doors not to standard. Ground levels too high, the list is endless. Avoid avoid avoid
5/5
TrustpilotExcellent staff, very professional and kind
Very professional and kind staff, who ever looking to buy your first home i would recommend them to get right advice and guidance.
5/5
TrustpilotQuality house,not 3 stories,staff very…
Quality house,not 3 stories,staff very helpful
1/5
TrustpilotPlease don’t buy Bovis Homes company
Please don’t buy Bovis Homes company! They have delayed the sale from July 2024 and can’t give an exchange date now in October 2024. They keep saying the house has several issues and don’t have a date for completion. Horrible company with horrible communication. They just don’t care about the families involved in the chain. Please stay away and don’t buy their houses!!!
1/5
TrustpilotSales staff were exceptionally good but…
Sales staff were exceptionally good but all of the problems come when you have completed and are dealing with snagging. We had a extremely good site manager Who was so helpful but they are all controlled by customer services who are awful. Lost track of the times I’ve phoned to be ignored and/or lied to. I’d wouldn’t reccomend to others
1/5
TrustpilotNot happy
I have been in talks with Bovis for months now regarding the horrific quality of our kitchen. The doors don’t shut properly, a (heavy) drawer front has come off (falling onto my 2 year old daughters head as it did) and it cannot withstand normal family life. It already needs replacing after 1 year and Bovis are not offering an agreeable solution, instead they’re trying to plaster over the problem until our warranty runs out and are trying to gaslight me by not listening to the actual problems when I explain. I would like this sorted asap as we paid a premium price for our property.
5/5
TrustpilotPurchased a New Home
1/5
Trustpilotthe worst builders in the UK
They are the worst builders in the UK. They use very cheap materials for thier new builds. We bought a house within 6months the windows were blown out. We called them to repair it even though there’s a warranty they refused. All home owners on my street have their baths rusted within 3 years of purchasing a new build including mine. They used wrong doors for the whole estate. A real joke. They are horrible!
1/5
TrustpilotRun the fleecehold scam - run a mile
Sell properties as "freehold", but employ the fleecehold scam where you have what is effectively leasehold but with "ground maintenance" that you don't receive or poor value. The scam has less legal limits than leasehold too, so its run pretty much as an extortion racket. They have a restriction on the deeds, meaning they can demand whatever they want to allow changes or sale of the property.
2/5
TrustpilotGranny left stranded
We purchased a new-build two bedroom Bovis Home for my 80 year old mother-in-law in Witney in June 2020. This new estate with over 1000 homes was due to have local shops, community centre, care home, as well as schools and playgrounds. We purchased her Bovis home just across the road from where these shops were to be built, as she has mobility issues. It’s been over 3 years now and whilst there is a small Primary School and a small playground there are no shops or other amenities as promised by the developer. In fact, the huge area allocated for these units is in the middle of the estate and looks like a derelict wasteland, complete with broken fencing and overgrown rubble. No shops, the roads aren’t finished, there’s been no safe crossings put in, there are dead trees and incomplete landscaping everywhere and there isn’t even a postbox!We purchased this property on this estate with the promise that there would be shops and services. This estate has had people living here for over 5 years and nothing has happened and we are so disappointed. We also own a Bloor home on the same estate. I can accept the excuse of building delays due to Covid, but that finished 3 years ago! It seems like the developer have got their money from us, and then just moved on to the next build. It is a nice house, but living far out of a town on an ugly development with no shops is heartbreaking for us as well as granny who needs the local facilities. Plus, it has devalued the properties as well as making it them harder to sell.
5/5
TrustpilotI would buy from Bovis again
We bought a new home from Bovis in January 2018. We are very pleased with our home. There were only very tiny issues on first moving in and these were dealt with quickly and well. The site has only recently fully been built, but the workers have always been very courteous. I would buy from Bovis again.
5/5
TrustpilotExcellent expeirence at Longhedge Village by Bovis Homes (Vistry)
We moved to our home in late 2021. The customer experience was excellent. When our buyer fell through at the 11th hour Bovis Homes mobilised quickly and secure a very favourable part exchange deal for us. They helped with our moving costs when there was a delay due to conveyancing on their end. The quality of our new build is excellent. Minimal snagging issues and those we had were resolved very quickly and efficiently by our site manager for Bovis Homes Angus at Longhedge in Salisbury. We've always bought new build homes from 3 different developers in the past 15years and Bovis has been by far the best and smoothest experience. Recently we had a snagging issue with a door handle a good 19 months on from move in and they came and resolved it with no fuss.
2/5
TrustpilotFive stars for Matt the sales…
Five stars for Matt the sales consultant he did a fantastic job from start to finish he’s honest and genuine. I highly recommend him and would buy again from him.
1/5
TrustpilotComplaints/Customer Services Lack of Contact Details
For a start, I was obliged to provide a one star rating for this review as I was unable to select a 'negative' rating - which would have been -5.What is it with these companies that REFUSE to provide an email contact for either 'complaints' or 'customer services'. What are they afraid of?Thankfully I am NOT a purchaser of a Bovis Home, and based upon current activities of their sales team, I will not be.I asked, simply via a property marketing email, for information on the development. Left email address, but no phone number for contact - I refuse to deal with companies and/or organisations over a telephone as generally all you ever get is lies and un-truths - what I received was 3 emails - 'no-reply' type - informing me that they were unable to contact me due to not providing a phone number, whilst at the same time receiving 3 telephone calls asking me to call their sales team.Guess what? You CANNOT find an email address for complaints or customer services anywhere.Bovis Homes should change their name to Bovis Cowboy Builder Homes
1/5
TrustpilotWorst experience of my life
Worst experience of my life. Just before the house prices shot up, we were in the process of purchasing a house in radford semele. Our initial sale fell through as the buyer had wanted to move quickly and Dixon’s hadn’t bothered to contact either of us for a month (i’ll get on to them in another review!) It was all okay and we sold again and everything was going ahead smoothly. They wanted us to sign up with the solicitor even though we weren’t in a position to move ahead yet. My partner asked that the sale was confirmed as we didn’t want to be hundreds of pounds out of pocket if they withdrew. They said everything was fine, so he signed up, the surveyor checked out the foundations (because that’s all there was) for our mortgage and the next day they pulled the plug. To say I was f-ing furious is an understatement. I called up and asked what scam they were pulling. The woman said she had a customer she was with and suggested that she put me on loudspeaker so they can know what con artists they’re dealing with. She sheepishly said she would call me back tomorrow and hung up on me. I received no phone call. I received no refund. Make no mistake, Bovis are con-men. Looking at the property we were going to buy, I think we may have been better off out of it - there was a massive excavated hillside right next to our property which blocked the sun by us and was far closer than it seemed on their map, I think that property was going to have a host of problems so whoever gazzumped us (as I’m guessing that’s what happened) good luck. This was 2021 not 2022
1/5
TrustpilotMy partner and I moved to Sherford in…
My partner and I moved to Sherford in June 2022 after purchasing a Bovis home. After 2 months of moving in 2 of the clauses in the transfer were broken and Bovis didn’t care at all. We have a fence on our driveway which isn’t supposed to be there in accordance with the transfer and it restricts us that much we can’t get our baby boy out the car. I have now been chasing the customer care team for the last 7 months and it is now effecting my remortgage. Paul Brodie the customer care manager has said the legal team can’t deal with a covenance due to a response they had. I was supposed to receive a phone call from their director Emma Warden-Nevins and never received that phone call. They created these clauses to protect us when we buy these houses and I feel we have bought this house under false pretences and completely left in the dark. Our house is now struggling to get a remortgage and it has effected the value of the property because the transfers have been broken.
5/5
TrustpilotBrimington Heights Chesterfield
From first viewing the show home on the Brimington heights site in Chesterfield in January 2023 to moving in to our stunning new home at the end of March 2023 our experience of Bovis homes has been superb. The sales team (Ellie and Lisa) were helpful and friendly throughout the move process and guided us through every part of the move. Nothing was a problem for them and they made what is a very stressful time a lot easier! The site manager and assistant site manager (Mike and Neil) have also been incredible with the service they provide. No job is too small and the snag list that we had (which only consisted of very minor things) have been rectified within a few weeks. All the trades on site are friendly and their workmanship has been spot on. The estate it’s self is looking fabulous and the houses appear to be built well. I would definitely recommend Bovis Homes and the Brimington Heights site in particular. What fabulous views and a gorgeous setting. Thank you.
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Tell us what you need and we'll put you in touch. Bovis Homes Cotswolds hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
