Bovis Homes Cotswolds Cheltenham reviews

★★★★★ 1/5

Trustpilot

December is Bovis year end based on previous years the house will be rushed and of poor quality.

December is Bovis year end, this is when bovis complete most of their houses to achieve the numbers and profit for the stock exchange and share holders, more so than at any other time Bovis quality has in the past year's dropped in this period , as their only interest is getting the house to a point where it can be handed over what ever the issue that is left, this situation has been acknowledged by Bovis previously, which is easy to admit, but has ultimately left thousands of purchasers with years of upset and torment. I would advise that nobody accepts a house purchase at year end, it will be rushed and of poor quality based on all previous years, the sites will be muddy and with out street lighting, and of poor quality not the best result when you have committed your life to pay off the purchase. With the slow down of the housing market and the current uncertainty of the housing market, if you do not have to purchase now it may prove prudent to consider what may happen to house prices, from 2007 to 2009 the last down turn in the housing market, Bovis discounted their house prices by 45 percent, as a result individuals that had spent 400k on a house found their neighbours had paid a little over 200k for the same house less than 2 years later. The reviews that individuals have posted are correct and possibly some what reserved and indicate a small snap shot of the problems that trusting purchasers have been left by Bovis, Bovis will push hard for completions and promise that all aspects of the house will be completed in their entirety, which is not correct as purchasers have found to their detriment and once the house purchase has completed and Bovis staff have received their bonuses, bovis staff immediately go quiet when you raise any issues. For trusting year end purchasers you will find that your completion dates moved forwards to grab the money as soon as possible, therefore reducing the build quality as the house will be rushed, purchasers please be aware.

Rebecca · 22 September 2019

★★★★★ 1/5

Trustpilot

Misleading Communication and Poor Customer Service - A Disappointing Experience

I recently attempted to purchase a property with Bovis Homes On the Greenwell Park development in Garforth, Leeds and the experience was extremely disappointing from start to finish.Initially, we found a plot we really liked and were told part-exchange was an option, only to later be informed that it wasn't available due to our proximity to a railway station. The sales representative refused to tell me this over the phone and insisted on an in-person meeting, despite knowing I was working 70 miles away at the time. Communication was nearly non-existent outside of her Thursday to Saturday shifts, and none of the regional offices would answer their phones.Determined to move forward, we immediately put our house on the market and managed to sell it within 6 days, above the asking price. Despite proving our affordability multiple times, and after being repeatedly assured by Bovis that the property was ours, we were blindsided. Following the "Meet the Builder" meeting (where the builder couldn't answer any of my questions), we were told to pay the £1,000 reservation fee. However, when we logged into the portal, it was completely empty. After several unanswered emails and phone calls, we discovered that, on the very day we met with the builder, Bovis had quietly decided to place the house into their share portfolio, making it unavailable for sale.Bovis did offer us a different property of the same build, but the alternative plot was far less desirable. In the end, it felt like we dodged a bullet. While I understand that things can change, the complete lack of transparency, poor communication, and misleading assurances made this process unnecessarily stressful. For anyone considering buying from Bovis Homes, I urge you to thoroughly read reviews and be cautious. Our experience has left us with a deep sense of frustration and disappointment.

Simon · 8 November 2024

★★★★★ 1/5

Trustpilot

Fixed deductions from deposits that go against the Code they signed-up to.

I retreated from a purchase and Bovis are taking a fixed percentage from the deposit against the Consumer Code that they signed up to. The fixed deduction amount is 50% (£250 from a £500 deposit)The code that they signed-up to the Consumer Code for Home Builders that states: Deducting a fixed percentage or fixed amounts from the reservation fee is not acceptable; the developer should return the reservation fee less any reasonable costs that have been genuinely incurred in processing/holding the reservation. Effectively, the builder will need to be able to demonstrate that the costs are reasonable should the matter be referred to the independent dispute resolution service that is available under the Code.and yet Bovis says: “Bovis Homes strives to provide great customer service to its customers and deliver them a high quality home. We are proud of the homes we build and our high customer satisfaction results reflect this. The Consumer Code is a key part in providing our customers with a reassuring service as they buy from Bovis Homes and begin to live in their new home. We are a strong supporter of the Consumer Code and believe that it has been a significant contributor to the improving standards across the house building industry.” David Ritchie Chief Executive, Bovis Homes Group PLCAVOID

Bill · 30 July 2019

★★★★★ 1/5

Trustpilot

I have been living in a Bovis built…

I have been living in a Bovis built home that is about 4 years old. Instead of advertising as a "luxury" home it should have been marketed as "bare bone minimum required by law."I can think of about 5 things that are simply broken. Light, fixtures, appliances, ventilation, flooring, kitchen cabinet doors, toilet installed too close to heated towel rack. Other things are just the cheapest quality. Worst quality kitchen and tile...by that I mean cheapest. Kitchen cabinet doors are not soft close....I mean even Ikea does that. Cabinet doors are starting to delaminate near the bottoms for no reason. Counter top is cheap laminate.No Doorbell or porch light!!! Is this a self-build? A tiny patio, that will barely fit one outdoor recliner. I mean come...I few pavers are not that expensive. No electric garage door opener.Tile is the absolute cheapest. They just cut corners wherever possible and take advantage of new buyers. HIRE SOMEONE TO DO YOUR SNAGGING for you close on the home.

JAMISON · 14 July 2019

★★★★★ 1/5

Trustpilot

Absolutely terrible company

Absolutely terrible company, purchased my property December 2016 and still have many issues, not forgetting my living room was flooded from the ensuite, 16 window panes replaced due to all damaged, over 2 years to have a garden and official boundary. Walls linked to ceilings due to tape not plasterboard, 2 garage doors, replaced with arguments the cooker, hob, fridge and freezer due to the screws being rounded off paint missing and all joints rusting. No soundproofing in internal walls which had to have all walls cut out to install. Big gaps in almost every room over the thickness of a £1 coin. Not forgetting the amount of time with phonecalls, emails and I would not like to know how many appointments was not attended. Greg Fitzgerald is an absolute waste, I now have my local MP fighting my corner along with an independent home snag company 😡

Paul · 16 June 2019

★★★★★ 1/5

Trustpilot

Never again!

One star represents the Bovis experience most accurately for us. We are now 2 years and 5 months in and our list of snags have barely been addresses. A weekly call to the customer care department has only caused frustration with very little response in terms of actually getting any workmen round. We have always been polite in all communication, as we would expect back, but even this gets us nowhere. Internal sound insulation a major issue. Bouncing floors with everything rattling as we walk across rooms. Broken tiles on walls and floors of bathroom and en-suite. Badly fitted patio doors. Surely we should have been advised by our solicitor to withhold some money until everything has been completed? Well actually no as Bovis insist we use their recommended Solicitor!!! Never never again!

Catherine · 25 April 2019

★★★★★ 5/5

Trustpilot

Very friendly sales person

Very friendly sales person. Quality of service throughout the process was good.

Harry · 18 December 2025

★★★★★ 5/5

Trustpilot

We've purchased via bovis in…

We've purchased via bovis in Kidderminster, now I can only talk for myself and we're really pleased with our purchase, I've had a snagger in and they found 6 trivial mistakes, bovis foreman has put 2 of them right, that's just asking and before I put my 2 week snagging list in, they have taken my rubbish away and been really helpful, I can see all these poor reviews but in my experience bovis have been spot on , Rhys and Bob the forepeople on site have gone above and beyond and the sales girls Leslie, Yvonne and Carol superb, you always have problems with a new build but in my experience these people I've mentioned have been great

Lee · 27 October 2024

★★★★★ 4/5

Trustpilot

So far so good with Bovis

3 months into our new home in Aston Brook and I am pleased to say that so far our experience with Bovis has been very positive.I was apprehensive about buying from Bovis after discovering all of the upsetting issues other buyers have experienced, but we were reassured by the sales team - Kelly, Denise and Laura and Graham (who were all wonderful and on hand to answer my many, many questions!) - that the site team are pulling out all the stops to make sure the development is to a high standard.The house was ready for when we requested it. There was an issue with the cleaning company and they didn't carry out work to standard for us getting the keys, but we were reassured that once we had finished moving in and completed laying our flooring, then the house would be given another deep clean to make up for being let down initially. I was happy with that as we made a bit of a mess, so what seemed disappointing initially, actually worked out very well.We hired a professional snagger to assess the property. I think he identified no more than 150, mainly minor, snags (which he said was average). He also commented that all in all it is a well built house and one of the better ones he has seen, which we obviously took a lot of comfort in.Neil, the assistant site manager, has been brilliant at sorting out all of the snags. He checked in with us frequently and all snags were completed before Christmas with minimal disruption.I really can't complain about our experience with Bovis. We have now been passed over to onsite customer care, so time will tell if we continue to receive a high standard of service should a problem arise.We love our new home, so thanks to all the team who have made our experience in buying our first home a happy and positive one.

Victoria · 23 January 2019

★★★★★ 1/5

Trustpilot

Harassing

I have never contacted and never given my details to Bovis Homes. I received many SMSs from them yesterday. After deleting, I still received SMSs four times per day. Only the salesmen of Pxxxxxxxx Homes and Gxxxxxx Homes know my telephone number and I am searching a new home recently. Gxxxxxx Homes has been my partner for three years. I believe Gxxxxxxx. My friends and my family have not received SMSs. Do you have the same experience as mine? If yes, you should write down a review and we will know what is happened.

Hokit · 12 October 2024

★★★★★ 1/5

Trustpilot

Another honest and truthful BAD review

We agree with every bad review on here. Bovis are not loyal to their customers but are disrespectful and solely look after their rich investors and CEO. We have been at the Moreteyne site for two years. For two winters the front of the house internally has been around 5 degrees Celsius and we had to bath our 7 month old baby in her bedroom at the back of the house due to the house bathroom being so cold. Bovis have washed their hands of the insulation issue even though thermal imaging shows clear cold spots due to the insufficient gaps in the insulation. Customer service is terrible, the manager and CEO are spineless the whole company requires a Government investigation by a select committee. Why is it fair to pay for a house not fit for purpose and company not fit to build Lego. By the way three major water leaks two of which we had to live in without flooring and plastering and painting work being done as Bovis refused to pay for alternative accommodation.

Chris · 20 May 2018

★★★★★ 5/5

Trustpilot

A Blessed Experience

Mr · 20 February 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs. Could be the worst decision of your life.

My Bovis Home is full of a shocking number of defects and building regulation fails. These affect every corner of the building. There is something culturally rotten about a company that repeatedly builds in this careless, low quality way. The business model is minimal QA and leave the customer to fight to rectify faults. I have the common Bovis faults: creaking and cracking floors, poor brickwork, cold and draughty, no sound insulation, water logged garden, leaking guttering - literally tens of faults. The NHBC guarantee is also worthless as they've somehow got out of rectifying every fault I've told them about. They have just a 2 star rating from the HBF survey which is the lowest of any housebuilder. Read the reviews on here and look at the many media reports. A home is an important thing in your life and your biggest investment. Do not risk this by buying a Bovis Home.

Suzanne · 22 December 2017

★★★★★ 1/5

Trustpilot

We all know that Bovis Homes

We all know that Bovis Homes, along with other new build developers, are driven by a culture of deceit and lies, question is what are we armchair warriors going to do about it ? There were advanced plans for a big demo at Bovis HQ in Kent in 2016, but that action was pulled by the powers of Bovis Homes Victims Group who then declared that Bovis were the good guys who could be trusted to put things right.Yet I reconize names from that group who are posting on this site and are now telling us the truth about Bovis. Strange goings on !Back to what we are going to do about the situation we still find ourselves in despite all of our efforts to reason with both Bovis and the regulators.Truth is you can't reason with entrenched bad culture, that culture will only change when the shareholders feel the pinch in their pockets. How about all the new build sufferers getting together, Bovis Homes Victims Group members welcome, and demonstrate at Bovis HQ at shareholders meeting in the spring of 2018 ?

Joseph · 19 October 2017

★★★★★ 1/5

Trustpilot

Inaccurate Sustainability Policy

Inaccurate Sustainability Policy - Shockingly bad companyVistry/Linden/ Counrtyside/Bovis whoever you are - If it were possible to give you zero stars I would.Your Sustainability Policy states:We will place people and communities at the heartof our decision-making process and build sustainablecommunities that last and flourish. To ensure thateveryone’s needs remain central, we follow theVistry “Building Communities” approach, frommaster-planning and design, through to buildingand aftercare, working closely with communities andstakeholders throughout the development journey.To achieve this, we will carry out placemaking focused engagement with local communities and localcouncils and develop an approach to post occupancyevaluation to ensure a cycle of continual learningTo safeguard nature, we will work towards ensuringbiodiversity action plans are in place on all projectsand maintain relationships with Conservationorganisations..Focused engagement with local communities - what a joke. We, the residents of Glen Parva has asked for your attention to our concerns over the last few months whilst you construct a site of 165 homes on a previous landfill site. We have repeatedly asked for analysis of the dust that coats our homes, our cars and our children's lungs ! we want to know what is in it because we know what is in the ground below your site and what is being released into the air because of the work you are currently undertaking. Why won't you meet with us to discuss these concerns - where is your promised 'focused engagement with local communities' ? What an absolute shower of reckless constructors you are; and judging by the reviews on here, there won't be any aftercare for the poor souls that buy these properties, once ready for sale...Absolutely shocking - DO NOT BUY THEM

Lisa · 21 September 2024

★★★★★ 5/5

Trustpilot

Brimington Heights review

Ellie the sales consultant was very helpful and accommodating with any requests for viewings as well as taking time to discuss options and choices. The site manager and assistant site manager also very helpful. All in all nothing was any trouble and I feel confident any issues moving forward will be addressed and resolved quickly.

BJW · 28 July 2025

★★★★★ 5/5

Trustpilot

We purchased our Bovis Home in 2022

We purchased our Bovis Home in 2022. It's a beautiful house with plenty of space, a perfect floor plan, and a dream kitchen. The garden is an ideal size, and the quality of the house is amazing. It stays warm during the winter months, and our utility bills are very low. Our family has lived here for almost two years and we couldn't be happier. Having experienced new builds from other builders, I can confidently say that Bovis is number one. If you're considering a new home, I highly recommend Bovis. I've received numerous compliments from guests about the quality and beauty of our home. P.S. These are my personal thoughts, and I wanted to share my positive experience with these builders. No one has asked me to write this review.

Marita · 21 August 2024

★★★★★ 1/5

Trustpilot

Do not purchase a property from Bovis Twigworth Gloucester Gloucester

Do not purchase a property from Bovis Homes or Vistry Group.We've been trying to get an issue fixed since January 2023 related to grasscrete and they constantly delay and deflect. They don't read our emails as everytime we need to remind and explain the issues with the senior authority again and again. They deserve Zero stars. No heating and hot water for more than 20 days when they handed over the keys keys during severe winter in November and December 2023.And their Customer Service is worst.

.Siva · 17 August 2024

★★★★★ 1/5

Trustpilot

Our first home buy....horrible

Our first home buy....horrible. Quality is compromised in each and every corner of the building. No soundproofing, tiny tiny rooms, no space on hallways, landings etc. Built a 4 bedroom on the space of a 3 bed house. Literally not thought out house design. Snag list didn’t complete even after 20 months. Never ending issues, squeaky flooring, no finishing at all on the ceiling. Poor customer service...never ending lists...I can’t describe more. Never recommend Bovis.

Bobin · 3 October 2017

★★★★★ 3/5

Trustpilot

Please find below Mr Jago's response.

Please find below Mr Jago's response.In future would Bovis Vestry be kind enough to make it clear to anyone intending to buy a new house that nearby tenants may well have the right to treat what had appeared to be communal land as they chose ?Hi Gerald, The information I’ve been given regarding the area next to Flat 1 is as follows: The original planting scheme set out by the Builders/Landscapers does not need to be adhered to once the buildings are completed. The land owners (Southern Housing in this case) are free to do with the land as they see fit providing it keeps in line with local planning legislation. Going forward with this, I have asked my team to keep the weeds under control and have the area maintained on the fortnightly visits when required. If any landscaping/planting to the area is to be carried out, it is Southern Housings decision to do so and would be in consultation with our residents.Simon Jago Estate Services Manager

Gerald · 29 June 2024

★★★★★ 1/5

Trustpilot

Bovis installed a new LED street light…

Bovis installed a new LED street light next to my property and it is so bright that it is intrusive and shines into my property and into my house windows.I have been emailing them for over 6 months now and they have now said they can't do anything about it. The contact is customerservice.cotswolds...This is not "Customer Service" its a joke. Based on my experience, I will never buy a Bovis house ever again and actively influence people I know, not to.Shocking service...their rating on Trust pilot is well deserved.

Gavin · 12 June 2024

★★★★★ 1/5

Trustpilot

Stolen our money

They have not returned our £1000 deposit. We reserved a slot here but were then put off by so many online reviews about Bovis. We cancelled within the 14 day cooling off period and were pressured and called many times to try to change our mind they even tried to say we would only get half back which is illegal. We were eventually told it would back in our account with 5 to 7 working days this has been and gone. Each time I email to ask I get told thay have chased it up. Very quick to take our money and pressure us but so far not got our money back. Shame on you Bovis. I will update if and when we get our money back.

Adam · 25 May 2024

★★★★★ 1/5

Trustpilot

Do not buy Bovis Home!

Worst purchase ever made. It was supposed to be dream home instead it's daily nightmare!I have been with them back and forth about the noisy stairs. Today i've had a carpenter around and they said no amount of screws into stair thread and caulk will fix the issue. There are significant construction issues with the stairs and they can repair it properly but cannot guarantee cost will not match the cost of the new staircase! One of the most expensive item in an expensive home!Bovis customer service is useless, they cannot find the email trails and issues raised. I've been in the home for barely 5 years and i cannot say they have resolved any given issue properly once!Front door looked at million times and replaced once - well looks like need another replacing.Dealing with Bovis Homes it's a full time job and you are being conned.

Mag · 2 May 2024

★★★★★ 1/5

Trustpilot

Bovis Homes- Stalbridge, Dorset

Wow a near miss. Having read all the negative reviews, a company that changed its name and no designated email for complaints. This says it all. We were interested in a plot at the location, but despite several visits, Bovis sold the last six 4 bed plots to a housing association. I pity the people who have bought on the open market.End of accounting year in June for Bovis andwanted to get rid of units. They forgot to take down the sales signs!Having read all the negative reviews - Bovis have actually done other people a favour.Sales staff did not even know this and they were the people site! Clueless say no more . Do not buy from Bovis

Chris · 29 April 2024