Andrews Cheltenham reviews

★★★★★ 5/5

Trustpilot

Michelle Smethurst, a First-Class Property Manager.

We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.

Leila.K · 8 May 2024

★★★★★ 4/5

Trustpilot

A human touch

Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.

Ed · 27 March 2024

★★★★★ 5/5

Trustpilot

Bear Flat - Emma Mussert - absolutely fantastic experience

Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.

D · 4 September 2023

★★★★★ 5/5

Google

Hayley from Andrews has been letting my properties for nearly 9 years and I can't recommend her highly enough. She is friendly, professional and her attention to detail is second to none. Hayley makes the whole letting process stress-free and I would highly recommend her and her team to anyone needing help in letting a property.

Louise · 14 April 2026

★★★★★ 5/5

Google

Just wanted to make a special shout out to Shannon. She knows I'm not enjoying the house selling/buying process and took us to see 2 properties and just made us feel more confident. She's been very supportive following up with calls and just generally being kind when the house we liked was gone. I know it's her job but not everyone does their job with a smile and as much enthusiasm!

LAUREN · 16 March 2024

★★★★★ 5/5

Trustpilot

Our agent

Our agent, Holly, was extremely helpful throughout the process of buying our first home. She helped made the process feel less stressful and was always accommodating to our needs/ requests such as re-visiting the property on multiple occasions throughout the process and contacting the solicitors to chase up the progress without being asked too. Would always recommend Holly and Andrews.

Dan · 18 September 2024

★★★★★ 5/5

Trustpilot

Efficient, well informed and organised

The team in Cheltenham were nothing but efficient and well informed throughout the last 4 months, while I was selling a property with their support. I was impressed by their highly organised and systematic approach, which cannot be matched by smaller companies without equivalent process and systems. Viewings were facilitated very soon after prospective buyers approached them, and feedback was provided automatically. I wouldn’t think twice before instructing Andrews again in future.

Jamie · 7 February 2024

★★★★★ 5/5

Trustpilot

Furniture deliveries when you live…

Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.

Lesley · 16 September 2023

★★★★★ 5/5

Google

My experience with Andrews overall was excellent. I must particularly make reference to Hayley Tennet and Thomas Sanders who were the stand-out individuals in my experience. They both went above and beyond, were always incredibly helpful and friendly- in short, they were superb. I most certainly would use Andrews again. Thank you to all the team :)

Tobias · 27 March 2026

★★★★★ 5/5

Trustpilot

Letting through Andrews

I've been letting my rental property through Andrews for many years, and have always had efficient and prompt service from whoever I have been dealing with regarding both finding tenants and the management of my flat. Monika Lami is my current contact and she is just as efficient and helpful as her predecessors - I am very pleased.

AA · 8 October 2024

★★★★★ 5/5

Google

My partner and I had two viewings with Shannon from Andrews Cheltenham and felt really well looked after. She answered all our questions clearly, was friendly and easy to talk to, and never made us feel rushed or pressured. It made the whole experience feel relaxed and straightforward, and we’d happily recommend her to others.

Deepthy · 10 April 2026

★★★★★ 5/5

Trustpilot

First time buyers

Upon getting an offer accepted for our first home, we can recommend Andrews and more specifically, Elliot, the estate agent that we have dealt with directly. He has been super helpful, always approachable and quick to return our questions and queries. As first time buyers the whole process was very new to us but Elliot made things as simple and straightforward as possible and we have felt confident throughout the process.

Lee · 14 February 2024

★★★★★ 5/5

Trustpilot

We dealt with lovely Hayley…

We dealt with Hayley Tennet when we needed some help. She was amazing. Really intuitive, helpful and knowledgeable. She recognised what was important to us and really reassured us over any concerns we had. She made everything clear when we didn’t understand things. We left the meeting feeling positive and that we were in very good hands. Highly recommend Hayley at Andrews.

ASB · 23 July 2024

★★★★★ 5/5

Google

Thank you to every one that has dealt with us for our purchase. Especially Sam and Alex! Even when there were issues down the chain you have helped push so much for us! Thank you for all the emails/calls and updates when I've been stressing it very much so put my mind at ease!! Thank you again!

Chloe · 12 October 2024

★★★★★ 5/5

Trustpilot

Caring and helpful team

I would like to take a moment to thank Tracy and her team at the agency. My partner and I were facing difficulties in locating an available flat, but thanks to their diligent efforts, we were presented with several viable options. The support throughout the process has been invaluable, and I am truly grateful for everything they have done.Thank you 🙏

Valentina · 6 August 2024

★★★★★ 5/5

Trustpilot

Amazing support from the team

The team were incredibly supportive throughout the transaction; as a first time buyer, I was new to the process and Emma was there to support me and make sure all of my questions were quickly answered and provided me consistent updates. Thank you to Emma, Zak and the rest of the Andrews team for all of the help, would definitely recommend :)

Gabriela · 12 July 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Andrews bath. They were incredibly professional,and helpful throughout the entire process.we found the perfect home that meets all our needs. Highly recommended!

Pavankalyan · 28 September 2026

★★★★★ 1/5

Trustpilot

Don't use for shared ownership selling

Instructed Andrews Cheltenham to sell my property in summer 2021 after falling for the sales pitch of shared ownership selling experience. Karl was fantastic and shared all paperwork quickly with shared ownership partner. However due to delays caused by cook taylor Woodhouse (Andrews recommended solicitors) and the shared ownership partner we remarketed in summer 2022 and yes new offers came in quickly, I cant fault Andrews for that. However on acceptance of an offer amd sadly Karl moving on, Andrews did not liaise with shared ownership partner as they had done 1st time, didnt send AIP and validated offer documents (which as seller i dont see). This caused 6 months of Andrews chasing my solicitor who wasn't confirmed to shared ownership partner who still assumed we were on 1st buyer and so ignored correspondence. As shared ownership property this delay led to 4 RICs survey valuations (by Allied Surveyors, they are great) being required in order to complete at over £200 a time. Staff assigned to my sale moved on, often not appraised of this (or the buyer), with one replacement giving me the buyers number directly to liaise. We did this between ourselves and progressed to completion within a couple of months when in direct contact and not with Andrews. Please avoid if selling Shared ownership, or request to be copied in on everything that's sent and don't believe without proof that correct correspondence has been shared with the right parties.

Karen · 15 May 2023

★★★★★ 5/5

Trustpilot

Highly recommend Andrew’s for tenants

We are currently working with Tracey at Andrew’s and the process so far has been brilliant! Tracey keeps us updated throughout the process and understands exactly what we are looking for in a property. So often with estate agents it can feel like they don’t care but it’s not the case with Andrew’s at all. Highly recommend Andrew’s for tenants!

Paigan · 1 August 2024

★★★★★ 5/5

Google

Eva Whitehead has been looking after my property interests with Andrews for long enough that I can say the service she provides is exemplary and I would not hesitate to recommend her for your business too.

Gerard · 24 June 2025

★★★★★ 5/5

Google

Garry was fantastic when helping me buy my first home as a new home owner in Cheltenham over 10 years ago. When it came to buying my next home, this time with my partner, we returned to Garry Maisey for his help and guidance with our mortgages and he was every so helpful, proactive and patient! Would highly recommend.

Ellie · 13 August 2024

★★★★★ 5/5

Trustpilot

Monika Lami

I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.

Nadia · 30 September 2026

★★★★★ 5/5

Google

As good as it gets! Everyone at Andrew’s is extremely professional and helpful…. Garry is simply the very best advisor for mortgages I’ve ever used, bar none, and even George who has the coolest haircut was really very good as well 😁. Many thanks for a smooth transaction guys. Will definitely use you again.

Neil · 12 October 2024

★★★★★ 5/5

Trustpilot

Moving into my new home has been a…

Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.

Kartik · 2 May 2026