Trusted Agent profile · Cheltenham
★★★★★
2,139 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.8 out of 5 across 2,139 reviews on two platforms, including 258 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Andrews Cheltenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika Lami
I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.
Hi Nadia, thank you for your kind words and for being with us for almost 5 years! We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. If you ever need assistance, feel free to reach out.
5/5
GoogleAs good as it gets! Everyone at Andrew’s is extremely professional and helpful…. Garry is simply the very best advisor for mortgages I’ve ever used, bar none, and even George who has the coolest haircut was really very good as well 😁. Many thanks for a smooth transaction guys. Will definitely use you again.
Thank you, Neil! We're thrilled to hear about your positive experience with Garry and George. Your kind words mean a lot to us. Looking forward to assisting you again in the future!
5/5
TrustpilotMoving into my new home has been a…
Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.
Dear Catrin , Thank you for your wonderful review! We're thrilled to hear about your positive experience and satisfaction with our team. Your recommendation means a lot to us. We're here to ensure your stay remains enjoyable. Best wishes , Lisa
5/5
GoogleHighly appreciate the support given to me on finding my dream home and would specially like to thanks George Staff on handling the whole process ,doing an efficient, fast job on helping me with securing the property. Overall excellent service provided by Andrews agents using technology to streamline most work online which save enough time and get the work done hassle free.
Hi Nuwan, thank you for taking the time to leave us a review. Fantastic to see that George has been able to provide you with a brilliant service and it's great that you've found our processes coupled with technology straightforward and easy to navigate. Thanks again, Rhys
5/5
TrustpilotSimply the best. Andrews have been representing my…
Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”
Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys
5/5
TrustpilotThank you Raluca
We have been tenants under Andrew’s for 3 years, in that time we had the pleasure of conversing with Patrick & Raluca from the Twells branch. Raluca was always speedy in replying to us and getting our queries solved in good time. It made renting so much easier. I would definitely go back to Andrews again.
Thank you, Emma. It's great to hear about your positive experience with Patrick and Raluca. Your kind words mean a lot to us.
5/5
TrustpilotThank you Sophia, for your great work
Sophia And all the other team at Andrew’s were absolutely fantastic. They went out of their way to help me and the purchaser to have a smooth house sale. A really great team of people to work with. I would highly recommend Andrews and particularly Sophia.Thank you so much for your help and all your brilliant support. Very best regards, Juliet.
Hi Juliet, thank you for your lovely five star review. Amazing to see Sophia and the team have been a massive help on the sale of your property and made it as smooth as possible for yourself. Thank you for the recommendation too and all the best for the future, Laura.
5/5
TrustpilotIsabelle provided exceptional service…
Isabelle provided exceptional service during my recent property viewing and over the phone. Her professionalism, attentiveness, and dedication to ensuring a positive customer experience were truly commendable. She went above and beyond to address all my inquiries and made the entire process seamless and enjoyable. I highly recommend Isabelle for her outstanding customer service skills and expertise in the real estate industry.
Hi Bashir, thank you for the five star review. Brilliant that Isabelle has provided you with an excellent experience and delivered a great service to you. Thank you for sharing your feedback, it's greatly appreciated. Thanks, Rhys
5/5
TrustpilotMy experience with APG is nothing short…
My experience with APG is nothing short of wonderful especially because of the excellent staff. My interaction with them was really helpful. Particularly Sammi who treated me like a long time friend. He was so understanding, empathetic, and supportive. I feel hopeful already that I will find the type of property to rent with APG.
Thank you, Evelyn! We're thrilled to hear about your positive experience with Sammi and our team. Your kind words motivate us to continue providing excellent service. We look forward to helping you find the perfect property!
5/5
GoogleI had a very positive experience selling my property with Andrews Cheltenham. From the initial property visit and redecoration advice, to the responsive and thoughtful communication throughout. Sam and Shannon were really excellent - thank you so much!
Hi Johnny G, thank you for your wonderful review! We're thrilled to hear about your positive experience with Sam and Shannon. Your satisfaction is our priority, and your feedback means a lot to us. Best wishes , Lisa
5/5
TrustpilotKyle Sykes
This is a review for Kyle Sykes. Kyle has been helping us find tenants for our house near Radstock. It has been a slightly slow process because some prospective tenants have pulled out e.g. due to changes in their circumstances. However Kyle has communicated promptly and accurately and taken the necessary action at each point. All in all, we've been very satisfied.
Hi Simon, thank you for the terrific review. We know that Kyle will be really pleased to see your kind feedback, especially to recognise his efforts in keeping you updated even in what was a tricky situation. Thank you for your patience and trust to find you suitable tenants. Thanks again, Rhys
5/5
GoogleI contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Dear Gareth , Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
5/5
TrustpilotHolly did a very good job keeping me up…
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
5/5
GoogleHayley at Andrews has been incredibly helpful leading the way on my first letting. She let me know everything I needed to do and offered support to get things done where she could as well as offering tips to save money. Really impressed with communication and professionalism. Highly recommend. Thank you!
Hi Jess, Thank you for your wonderful feedback! We're thrilled to hear that Hayley was able to assist you so effectively. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best regards, Andrews Cheltenham Team
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to my letting agent ANDREWS also Mr Greg and Shannon for the excellent service provided. From start to finish, the process was handled professionally, efficiently, and with great communication throughout. Any questions or concerns I had were addressed quickly and clearly, which made everything stress-free.
Dear Sandaru Dharmapala, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Greg and Shannon. Your recommendation means a lot to us. We're committed to providing excellent service and are glad we could make the process stress-free for you. Best regards, Andrews Head Office
5/5
TrustpilotI have been looking for a property and…
I have been looking for a property and can highly recommend Issy. She is very friendly and her customer service skills are great. I felt so welcomed when I went into the store and felt that my needs when looking for a property were taken care of. Thankyou Issy.
Thank you, Elise! We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us. Best wishes , Lisa
5/5
GoogleI needed a rental property at short notice when moving from Cornwall to Cheltenham and Gracie pulled out all the stops! Everything was completed speedily and professionally with clear instructions and nothing was too much trouble. Thank you for all your help- I recommend your customer service to anyone.
Thank you, Joanne. We're thrilled Gracie could assist you so efficiently with your move. Your recommendation means a lot to us. Welcome to Cheltenham!
5/5
TrustpilotGeorgina - Top Team Member!
Nothing but positivity and professionalism from Georgina in the Cheltenham branch. Georgina was able to structure and understand my situation with ease, this is clearly due to her vast amount of knowledge in the property sector. Building long lasting working relationships is a strong point of Georgina’s, she’s certainly an ideal people person who’s willing to go above and beyond to help her clients, thank you Georgina.
Hi Sam, thank you for leaving us a review on Trustpilot too! So pleased to see you had such a great experience with us and we know Georgia will certainly appreciate your brilliant feedback. Thanks again, Rhys
5/5
TrustpilotWarm and Helpful Service
I just had my tenancy renewed with Andrews and the team were extremely helpful and patient. A special shoutout to Shannon who was really warm and helped to make what could have been a complicated and stressful experience, seamless! Thank you and please keep doing what you do best!
Thank you, Debola! We're thrilled to hear about your positive experience. Shannon and the team appreciate your kind words. We're here to help and look forward to continuing to serve you!
5/5
GoogleWe found a bungalow with Andrew’s and Niamh had show us around the first time she had a warm and came with a wealth of knowledge about the property. On our 2nd viewing we saw James who continued to deal with our paperwork. He pushed and pushed to make sure we completed on our dead line. We are very thankful for all his hard work.
Thank you, Katie! We're thrilled to hear about your positive experience with Niamh and James. It's wonderful to know they provided excellent service and helped you meet your deadline. We appreciate your feedback and wish you happiness in your new bungalow!
5/5
TrustpilotHouse sale
I can’t thank the MSN Andrews branch team enough for everything throughout the sale of our property. From the very first valuation right through to completion, they were absolutely fantastic.
Dear Emma, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Tanya and our MSN Andrews branch. Your satisfaction is our priority, and we're delighted we could assist you smoothly through the sale process. We appreciate your kind words and support. Best regards, Andrews Head Office
5/5
TrustpilotThank you Elif!
Elif was great when handling a management issue
Dear Matthew, Thank you for your wonderful feedback! We're thrilled to hear that Elif provided excellent service in handling your management issue. Your satisfaction is our priority, and we appreciate your 5-star rating. We look forward to serving you again at Andrews Head Office. Best regards, The Andrews Head Office Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Cheltenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
