Trusted Agent profile

Andrews Cheltenham reviews

4.8

★★★★★ Excellent

2,120 reviews across 2 platforms

11 Bath Road, Cheltenham, GL53 7HG, Cheltenham GL53 7HG

Andrews's Cheltenham office at 11 Bath Road is rated 4.8 out of 5 across 2,120 reviews on two platforms, including 258 Google reviews rated 4.6. The 1,862 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.6 / 5

258

Reviews on Google

This office

Trustpilot logo

1,862

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.

5/5

Google

Ive dealt with Andrews letting agency frequently over the past 10 years. Most of my dealings have been through Hayley Tennet. She has been excellent each time we have communicated. She has a wealth of knowledge and has always offered me brilliant advice. Hailey is always cheerful and eager to help. She is an asset to Andrews letting agency and i would recommend any future Landlords or Tenants to send their business and housing requirements via Hailey at Andrews lettings

Kevin · 17 March 2026

Agent replied · 17 April 2026

Thank you, Kevin, for your kind words and for being a loyal client over the years. We're thrilled to hear about your positive experiences with Hayley. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future. Best wishes , Lisa

5/5

Google

Excellent service Sam and the wider team at Andrews deserve a shout out for their superb service during the sale of my property. Updates every week were helpful. Liaising with the purchaser to help speed things along, and updating the sellers team too. I would also recommend their goto solicitors, Taylor Rose. Maybe not the cheap end but they did a fantastic job and worked hard to keep things moving along.Thanks Connor and Noel.

Gary · 3 April 2026

Agent replied · 17 April 2026

Thank you, Gary, for your wonderful review! We're thrilled to hear about your positive experience with Sam and the team. Your recommendation means a lot to us. We’re glad Taylor Rose met your expectations too. Wishing you all the best in your new chapter! Best wishes , Lisa

5/5

Google

Eva at Andrews Lettings in Cheltenham is a real gem. Her colleagues call her “The Rottweiler,” and yes, she is efficiently direct. No nonsense! Just clear advice and reassurance. She gets things done quickly, communicates clearly, and her prompt emails kept me reassured every step of the way. She saved me both time and money and made the whole process far smoother than I expected. A lovely person and a real credit to the team.

Chris · 17 March 2026

Agent replied · 17 April 2026

Thank you, Chris, for your feedback. It's great to hear about your positive experience with Eva. We're glad she made the whole process smooth for you.

5/5

Trustpilot

We had a brilliant experience with…

We had a brilliant experience with Andrews (Bear Flat). From our first meeting with Emily I knew we were in safe hands, she clearly had a great understanding of the market & set realistic expectations whilst also aiming to get the best price & more importantly the best buyer for our property. She was enthusiastic & always on the end of the phone should we have any queries or questions. The rest of the team matched her enthusiasm & patience. Special shout out to Sophia & Keith too. We sold our property within a week & also had an offer accepted on our dream property. The process took less than 3 months from start to finish & was smooth at every stage thanks to great communication from our Andrews with everyone in the chain. I wouldn’t hesitate to recommend Andrews (Bear Flat) again. Many thanks!

Vicki · 18 November 2025

Agent replied · 24 October 2024

Hi Vicki, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Emily, Sophia, Keith, and the team at Andrews Bath Bear Flat . Your satisfaction is our priority, and we're delighted to have helped you find your dream property. We appreciate your recommendation! Best wishes , Lisa

5/5

Trustpilot

Ella Didcott has been extremely helpful…

Ella Didcott has been extremely helpful in the process of supporting me and my friends get prepared and settled into the property. She is very lovely, patient and helpful, feel lucky to have been supported very well from her 😊

Grace · 27 August 2026

Agent replied · 22 September 2026

Dear Grace , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Ella. Your satisfaction is our priority, and we're glad Ella could assist you and your friends so well. We appreciate your kind words and look forward to serving you again. Best wishes , Lisa

5/5

Trustpilot

The overall experience was amazing

The overall experience was amazing. I was helped by Harpindar Kour who did an excellent Job explaining complex terms for me and was kind and patient. She communicated very well and was very responsive to my emails.

Hazel · 11 September 2026

Agent replied · 22 September 2026

Dear Hazel, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar Kour. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Lorna Piggott⭐️⭐️⭐️⭐️⭐️

Lorna Piggott is an exceptional letting agent who goes above and beyond at every stage of the process. From the very first viewing, she made everything feel easy, professional, and stress-free. She was brilliant at explaining everything clearly, making you feel confident and well-informed every step of the way. Lorna’s friendly, approachable nature made it clear that she genuinely cares about getting the best outcome for her clients.

Emma · 15 January 2026

Agent replied · 22 January 2026

Dear Emma, Thank you for your wonderful review of Lorna. We're thrilled to hear about your positive experience and appreciate your kind words. Lorna's dedication and professionalism truly shine, and your feedback means a lot to us. We look forward to serving you again in the future! Best regards, Andrews Head Office

5/5

Trustpilot

Smooth process.

Lily was fantastic from start to finish and kept us informed every step of the way. Renting with Andrews was extremely smooth and made a very stressful time in our lives nice and simple.

Jj · 14 September 2026

Agent replied · 22 September 2026

Hi Jj, Thank you for your wonderful feedback! We're thrilled to hear that Lily made your rental experience smooth and stress-free. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, feel free to reach out. Best wishes , Lisa

4/5

Trustpilot

Professional & Helpful

Ben was helpful, professional and yet friendly showing a property and answering questions. Very easy to deal with and a great property at a good price. Easy to understand process and excellent communication.

G · 18 September 2026

Agent replied · 22 September 2026

Thank you for your kind words and feedback. We're thrilled to hear that Ben provided you with a positive experience. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

Can’t thank Jenna and Sammi enough!

I can’t thank Jenna and Sammi enough for all their help throughout the whole process. They were both professional, supportive, and always happy to answer any questions I had along the way. They made everything so much less stressful and kept me updated every step of the journey.

Kaitlyn · 22 May 2026

Agent replied · 23 May 2026

Dear Kaitlyn, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jenna and Sammi. Your recommendation means a lot to us, and we're glad they made the process stress-free for you. We appreciate your support! Best regards, Andrews Head Office

5/5

Trustpilot

Our consultant Ella was fantastic

Our consultant Ella was fantastic! She was extremely helpful regarding finding a place to rent as well as supporting us with all of the forms and paperwork we needed to fill out!

Izzy · 26 August 2026

Agent replied · 22 September 2026

Hi Izzy, thank you for your wonderful feedback! We're thrilled to hear that Ella provided such excellent support. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Absolutely brilliant

Absolutely brilliant. Very efficient and is always ready to listen - that’s what you want as a tenant. Gets the job done quickly and is willing to guide if you have any queries or questions. I do think Monika is a gem to the Andrews establishment.

J · 11 May 2026

Agent replied · 23 May 2026

Thank you, J D, for your wonderful feedback! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we're glad she could assist you effectively. We appreciate your kind words and look forward to continuing to serve you. Best wishes , Lisa

5/5

Trustpilot

I am happy to express my feelings

I am happy to express my feelings. Iam really thankfull to Andrew property. Especially Sarah Robinson. Whenever I ask her for sorting out problems in my property.she is so helpfull.and also she will give replay as soon as I sent message. Good service from Andrew Property.

Honeymol · 6 May 2026

Agent replied · 23 May 2026

Dear Honeymol , thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson and our services. Your satisfaction is our priority, and we look forward to continuing to serve you. Best wishes , Lisa

5/5

Trustpilot

Exceptional Support Throughout Our Move

We had a fantastic experience with Harpindar Andrews during our move. She was incredibly helpful, professional, and supportive throughout the whole process. Moving house can be very stressful, but Harpindar was always approachable, responsive, and genuinely cared about making things easier for us.

Mina · 15 May 2026

Agent replied · 23 May 2026

Dear Mina Assad Ibrahim, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar. Your kind words motivate us to continue delivering exceptional service. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa

5/5

Trustpilot

Sarah was most helpful in serving the…

Sarah was most helpful in serving the Section 6a notice to the tenants it was not straight forward as there were a few complications which Sarah managed to resolve but it did go right to the wire on the 30th. Well done Sarah

Andrew · 11 May 2026

Agent replied · 23 May 2026

Thank you, Andrew, for your feedback. We're thrilled to hear that Sarah was able to assist you effectively with the Section 6a notice. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

5/5

Trustpilot

Donna was extremely professional

Donna was extremely professional, friendly, and helpful throughout the entire process. She took the time to show me the property twice, answered all my questions clearly, and was always patient and approachable. I really appreciated her honesty and support, and I wouldn’t hesitate to recommend her to anyone looking for a reliable and attentive property agent.

Happy · 15 January 2026

Agent replied · 22 January 2026

Dear Happy, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Donna. Your recommendation means a lot to us, and we're glad she could assist you so effectively. We look forward to serving you again in the future. Best regards, Andrews Head Office

5/5

Google

From the beginning to the end of letting my property with Andrews for the second time, I have been very impressed with the staff, especially Eva Whitehead who has been friendly and extremely helpful in answering any questions whilst maintaining a very professional tone with myself and my new tenant.

Ruth · 17 February 2026

Agent replied · 17 April 2026

Dear Ruth, thank you for your wonderful review! We're thrilled to hear about your positive experience with Andrews Cheltenham. Eva and our team are dedicated to providing excellent service. We appreciate your trust and look forward to assisting you again in the future. Best regards, Andrews Cheltenham.

5/5

Google

I have been renting a student property through Andrews for the previous two years. Andrews, and in particular my letting agent, Hayley, have made the entire process incredibly straight forward and easy. They have been an excellent link between my landlord and I throughout the entirety of the renting process and have ensured that both parties have been entirely happy with the renting arrangements. I would always recommend Andrews, and especially Hayley as an agent, to anyone looking to buy or rent and in particular to students looking for their next house to rent.

Libby · 17 April 2025

Agent replied · 8 May 2025

Thank you, Libby, for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews and Hayley. Your recommendation means a lot to us. Best wishes in your future endeavors, Lisa

5/5

Trustpilot

Such a lovely team

Such a lovely team! Molly, Isabelle and Rebekah were all so helpful during my property search and viewing. Communication was good all around

Wardat · 17 August 2026

Agent replied · 22 September 2026

Dear Wardat , Thank you for your wonderful review! We're thrilled to hear that Molly, Isabelle, and Rebekah made your property search a positive experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes , Lisa

5/5

Trustpilot

Very positive experience seeing…

Very positive experience seeing properties with Andrews. Lois was wonderful in helping to view the property and answering questions.

Hamza · 19 August 2026

Agent replied · 22 September 2026

Thank you, Hamza, for your wonderful review! We're thrilled to hear you had a positive experience with Lois and our team. Your feedback is greatly appreciated, and we look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Ben was welcoming and friendly and gave…

Ben was welcoming and friendly and gave the tour of the place with a great energy. Great experience!

Shivangi · 19 August 2026

Agent replied · 22 September 2026

Hi Shivangi, Thank you for your wonderful feedback! We're thrilled to hear that Ben made your experience enjoyable with his welcoming and energetic tour. We appreciate your kind words and look forward to seeing you again in the future. Best wishes , Lisa

5/5

Trustpilot

Letting

Ella has been really helpful throughout the entire experience - great communication and helpful advice, regular updates and support.

Becca · 8 August 2026

Agent replied · 22 September 2026

Hi Becca, thank you for your wonderful feedback! We're thrilled to hear that Ella provided excellent support and communication. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!

1/5

Trustpilot

I brought a ground floor flat in…WARMLEY

I brought a ground floor flat in Warmley Bristol from Andrews estate agents . The staff lied to me about the property, because they had a customer from hell. I was told I don’t need a survey done. How wrong they were. The flat is covered in mould. Cracks on the outside wall, and so on. . I had to replace the bathroom and kitchen. They squeezed has much money out of me for the customer . I discovered after the sale, the vender did have the property up for sale 5 times with Andrews estate agents in longwell green Bristol. They were desperate to sale to get their commission. I am still furious from a year on wards. I will not be selling my flat with Andrews if I decide to move in the future.

Michelle · 8 May 2026

Agent replied · 23 May 2026

Dear Michelle Jane, Thank you for sharing this. Please can you contact the branch team so we can complete a formal complaint investigation. Best regards, Alison

5/5

Google

Just exchanged contracts on selling my property and would like to thank Andrews for the first class service, always keeping me informed and ready with information and advice. Shannon was brilliant all the way through with thanks also to March and Sam. Would highly recommend this Company. Chris P

Chris · 20 December 2025

Agent replied · 23 December 2025

Thank you, Chris, for your wonderful feedback! We're thrilled to hear about your positive experience with Shannon, March, and Sam. Your recommendation means a lot to us. Best wishes in your new chapter!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews's Google reviews

Questions about Andrews Cheltenham

How many reviews does Andrews Cheltenham have?

Andrews's Cheltenham office has 2,120 reviews across two platforms: 258 on Google, 1,862 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Andrews Cheltenham's rating?

Andrews Cheltenham is rated 4.8 out of 5 across all 2,120 reviews, and 4.6 out of 5 on Google from 258 reviews, checked 9 October 2026.

Where is Andrews's Cheltenham office?

Andrews Cheltenham, 11 Bath Road, Cheltenham, GL53 7HG, Cheltenham GL53 7HG.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.