Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Natasha · 29 July 2024
Agent replied · 24 October 2024
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
★★★★★ 5/5
GoogleI am beyond grateful to the amazing team at Andrew Estates, especially James, Sam, and Frederick.
After receiving the Memorandum of Sale on April 30, I made the mistake of hiring a cheap solicitor who caused endless delays and stress due to poor communication. At one point, I genuinely thought the deal would collapse or the contract would be indefinitely delayed.
But thanks to Sam’s leadership and Frederick’s timely communication with the seller, and James, who first guided me into the process, everything turned around. Their teamwork, professionalism, and responsiveness helped me go from chaos to contract in under two months.
I’m now completing the purchase in just a couple of days, and I couldn’t be happier.
If you’re looking for a team that actually cares and works with heart and skill, you can fully trust this team.
Thank you again!
Yunrak · 21 June 2025
★★★★★ 5/5
TrustpilotAn estate agency that cares
As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.
Kate · 9 October 2024
Agent replied · 24 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
★★★★★ 1/5
GoogleThe real estate agents will waste your time. The photos used for many listings were old and not reflective of the current state of the properties. These were the only real estate agency to ask for full proof of mortgage in principle before viewings and stated over the phone that this was to prevent time wasters, unfortunately they proceeded to waste our time on multiple occasions. The woman who showed us around a couple of properties did not know basic details of the properties and even tried to convince us that a large wet patch and missing light fixture was nothing and simply "drying paint". Generally this business should remember that viewers are potential customers and should be treated as such.
I would not recommend selling using Andrew's. They are known locally for not passing on offersand being slow and v poor at communicating between sellers/buyers
M · 15 February 2024
Agent replied · 11 November 2024
Edit 15th Feb: We would still be really keen on hearing from you in relation to your feedback, we haven't received any further information or context in relation to your experience and of course want to gain a better understanding into the your claims. Many thanks.
Thank you for the review, as you can imagine given the contents of your feedback we are extremely keen to investigate internally. We would be really grateful if you would be able to provide further context and information to our branch manager Sam Trueman at STrueman@AndrewsOnline.co.uk, this will allow us to understand what happened in your experience. As a further note, providing a mortgage in principle prior to viewings is not current company policy, as you can imagine we would be keen to pick up with relevant members of our team, so any further information about your dealings with us would be of great assistance. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews every time! I have rented out a property for many…
I have rented out a property for many years with Andrews. Gregg in Lettings is a Superstar, so helpful. When it came to selling the property Shayla was great: very pro-active & pleasure to deal with.
F · 16 October 2025
Agent replied · 22 October 2025
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gregg and Shayla. Your satisfaction is our priority, and we appreciate your continued trust in Andrews. If you need any further assistance, please feel free to reach out. Best wishes , Lisa
★★★★★ 3/5
TrustpilotEmotionally draining experience
We were first time buyers. I'd say that you'll probably get a fantastic experience with Andrews as a seller, but it was hard to feel protected as a buyer. Andrew and Junior were great at communicating with us, where possible, patient and very cool people in general, but the process was faulty and emotionally draining.Knowingly or unknowingly, the advertised sq meters and property ownership was wrongly advertised. We only found this out after having hired a lawyer and initiated the purchase process. This is illegal and it really showed that there was no due diligence made. In a year where it was so hard to get mortgages, we were pressured to stick with the purchase, now half the advertised sq meters, as our offer in principle would expire and would put us in a very difficult position if we were to start a new process, not to mention all the costs we had invested already. We were also consistently advised not to have a survey done when the property has massive issues, as we now know. We then had issues with the seller not allowing us into the property to inspect, so we had to have our lawyer involved, but it was all very hard. It should have been made easy and comfortable for us to inspect the property we were about to buy.By the time we actually bought it, we hadn't seen the property in 5 months, which is just not right.Andrews worked very hard to make all of this happen but the seller had the upper hand and respect at all times, not us.
Ana · 9 February 2024
Agent replied · 24 October 2024
Hi Ana, thank you for the review, we appreciate you taking the time to leave such detailed of your experience. We have passed your comments onto the relevant member of staff in order for us to investigate your dealings with us and how/if we could have improved our service to make it the full five stars. Thanks, Rhys
★★★★★ 5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
HEART · 30 August 2024
Agent replied · 24 October 2024
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
★★★★★ 1/5
TrustpilotProperty manager is not supportive and administrative support is not adequate
I was informed that the arrears are outstanding on my account and I must pay the invoice within 7 days. Otherwise, a fee of £75 plus vat will be added to my service charge account . My question is why there is no prior notification (either letter or email) of this invoice amount and details. I was so shocked to receive this warning letter all of a sudden. Moreover, they removed my Utilities Account in the Myblockman website and I am unable to check any outstanding amounts in my account by myself. It is a shame.
Sandra · 19 November 2025
Agent replied · 22 November 2025
Dear Sandra , thank you for your review.
As discussed directly with you, the outstanding amount on your account relates to a utilities invoice that was issued by your utilities provider, not by Andrews. Because of this, Andrews are not able to issue or re-issue the original invoice, and we advised you to contact the provider directly for a copy of the invoice and full details of the charges.
The reminder notice you received was issued because the balance remains outstanding on your service charge account. We appreciate that receiving a reminder without having seen the original invoice can be frustrating, which is why we encouraged you to request the invoice directly from the provider who issued it.
Regarding your MyBlockMan account, your utilities information was removed because Andrews does supply these invoices.
If you need any further assistance or clarification, please feel free to contact us and we will be happy to help.
★★★★★ 5/5
TrustpilotI met with Nicole Meikle at a property…
I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊
Chris · 23 May 2024
Agent replied · 24 October 2024
Hi Chris, thank you for the positive review. Thank you for the positive review, we know Nicole works really hard to look after our customers to it's great to see her efforts recognised. Thanks again, Rhys
★★★★★ 5/5
GoogleHayley was very professional and knowledgeable and guided me through the renting process effectively.
Gracie was also very helpful. I couldn't fault either of them. I would recommend Andrews as a result of their efficiency and friendliness.
Sarah · 24 September 2025
Agent replied · 22 October 2025
Hi Sarah, thank you for your wonderful feedback! We're thrilled to hear that Hayley and Gracie provided you with excellent service. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Lisa
★★★★★ 5/5
TrustpilotExcellent service from Property Manager Louise
Louise returned my call promptly today and as ever she dealt with my query immediately with a very satisfactory outcome. Louise is our property manager and has always dealt with us in a professional and courteous manner. She is extremely efficient and always follows through on what she promises to do. I am extremely satisfied with the service provided by Louise on behalf of Andrews.
Maria · 11 October 2024
Agent replied · 24 October 2024
Thank you for your review, Maria - and for your kind words. We're happy to hear about your positive experience with Louise. Your satisfaction is our priority, and we appreciate your feedback! Best wishes, Jake
★★★★★ 5/5
GoogleHayley was very helpful in advising on my flat rental and had a very positive, cheery manor.
Patrick · 17 March 2026
Agent replied · 17 April 2026
Thank you, Patrick, for your wonderful review! We're thrilled to hear that Hayley provided such helpful and cheerful service. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you need further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotI find Andrews to be very thorough with…
I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.
Danielle · 22 October 2024
Agent replied · 24 October 2024
Hi Danielle, thank you for your kind words! We're thrilled to hear that Steve has been so helpful and that you're pleased with our service. We look forward to continuing to assist you in finding the perfect home. Best wishes , Lisa
★★★★★ 5/5
TrustpilotHouse purchase with Lisa and Andrews
Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!
Matthew · 27 June 2024
Agent replied · 24 October 2024
Hi Matthew, thank you for taking the time to leave us a review. Great to see that Lisa was on hand to help you out with everything you needed. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBrilliant 5 star experience Andrews at Bear flat not only sold my…
Andrews at Bear flat not only sold my home but found me the perfect bungalow too. From start to completion the ‘team’ updated me throughout and acted on any worries I had along the way. Emma Mussert was the agent I dealt with mainly and Emily Snell whenever Emma was out of office. You could not wish for a better service and two nicer people. Words to describe both are, professional, knowledgable (explaining next steps), reassuring and acting straight away if I had a question or concern. I highly recommend Andrews at Bear flat to anyone selling and/ or buying. You would be nurtured through the process and the entire team take great interest and are so professionally friendly.
Lynette · 21 May 2025
★★★★★ 5/5
TrustpilotExcellent and friendly service
I would like to thank Giles Lowbridge for the continuous great service he provides. He is very friendly and knowledgeable, with a professional approach. He is a great asset to the company. Thank you.
Karen · 16 October 2025
Agent replied · 22 October 2025
Karen, thank you for your lovely feedback. We're very happy to hear about the continuous great service that Giles provides. I'll share your review with him. Alison
★★★★★ 5/5
TrustpilotJanine Derbyshire is everything you…
Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!
Auburn · 10 April 2024
Agent replied · 24 October 2024
Hi Auburn, thank you for taking the time to leave a review and share your experience. Fantastic to see that Janine was on hand to help resolved those issues promptly for you. Thanks again, we know Janine will really appreciate seeing your feedback, Rhys.
★★★★★ 5/5
GoogleI had a great experience with Andrews from start to finish, they were excellent and very compassionate as it was a probate sale. special thanks to Jack who was my main contact.
Amanda · 2 November 2025
Agent replied · 9 November 2025
Dear Amanda , Thank you for your wonderful review! We're thrilled to hear about your positive experience with Andrews Cheltenham. Jack and the team are grateful for your kind words. We appreciate your trust during such a sensitive time. Best wishes , Lisa
★★★★★ 5/5
GoogleWould recommend using Andrews, Cheltenham. Eva was really helpful to me and my tenant. She promptly resolved and responded to any problems I had. Ensured a smooth and professional service. Would definitely use them again.
Tina · 1 October 2025
Agent replied · 22 October 2025
Thank you, Tina, for your wonderful feedback! We're thrilled to hear about your positive experience with Eva and our team. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotAmazing service
Amazing service ! Shannon was great with the move in and so helpful with any questions through consistent communication
Sarah · 19 February 2026
Agent replied · 24 October 2024
Hi Sarah, thank you for your wonderful review! We're thrilled to hear about your positive experience with Shannon and our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions, feel free to reach out anytime!
★★★★★ 5/5
TrustpilotMy boiler broke on a Saturday…
My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!
Abigail · 6 December 2023
Agent replied · 24 October 2024
Hi Abigail, thank you for the five star review. It's amazing to see that Louisa and Kay were on hand to assist you so quickly and get your home nice and warm again, especially important given the recent weather. Many thanks, Rhys
★★★★★ 5/5
TrustpilotMy experience with Andrew's - Luke in leasehold
My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).
Sarah · 5 December 2023
Agent replied · 24 October 2024
Hi Sarah, what a fantastic review for Luke, brilliant to see in such a short space of time Luke has managed to win you round and give you some excellent service, dealing with complicated cases too. We can't ask him to stay with us for ever but we will certainly pass on your request. Thanks, Rhys
★★★★★ 5/5
TrustpilotHarpindar and Issy were very helpful in…
Harpindar and Issy were very helpful in organising our let
Albert · 30 April 2026
Agent replied · 23 May 2026
Dear Albert Pratt,
Thank you for your wonderful feedback! We're thrilled to hear that Harpindar and Issy were able to assist you effectively. Your satisfaction is our priority, and we appreciate your kind words.
Best regards,
Andrews Head Office
★★★★★ 5/5
GoogleGarry is fabulous! My house sale took a long time to complete, the mortgage side of things was super quick and easy with Garry. He was there every step of the way. He is brilliant, would defiantly recommend him to anyone buying a house. I couldn’t have done it without him. 5 stars!! Worth every one of them, if I could I would have given him more.
Lauren · 13 August 2024
Agent replied · 11 November 2024
Thank you, Lauren! We're thrilled to hear Garry made your experience smooth and stress-free. Your recommendation means a lot to us. Congratulations on your new home!
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