Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRaluca @ Orpington
Raluca from Andrews Orpington Branch is a pleasure to work with. She is efficient, responsive and professional, and no question or task is too much for her. I would wholeheartedly recommend her and thank her for all her conscientious hard work.
Emma · 15 August 2024
Agent replied · 12 June 2024
Hi Emma, what a fabulous review, fantastic to see that you've had such a good experience with Andrews for over a decade and that Michelle is always on hand to help with anything you need. Thanks for your continued trust, Rhys.
★★★★★ 5/5
TrustpilotThank you Kiana Burrell Malone…
Thank you so much Kiana Burrell Malone of Andrews Streatham. You are one in a million. Your great assistance has made it possible for my family and I to be blessed with a wonderful home. You and your team members are the best.
Valentine · 11 July 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review. Fantastic to see that Kiana made such an impression on you throughout your dealings with us. We are so pleased you've found your new home with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotI had a good experience with Andrews…
I had a good experience with Andrews group. Sammi was very kind and took his time showing me around the property and discussed all the necessary details at length. He made sure to answer all my queries. Good customer service!!👍
Jugal · 30 August 2024
Agent replied · 24 October 2024
Thank you, Jugal. Your feedback on the positive viewing experience with Sammi is greatly appreciated.
★★★★★ 5/5
TrustpilotExceptional Service - Isaac Made Buying a House a Breeze!
If you're looking for a real estate agent who goes above and beyond, then look no further than Isaac, he works for Andrews. We recently purchased a house, and Isaac's support throughout the entire process was nothing short of incredible.From the very beginning, Isaac was incredibly knowledgeable and patient. He took the time to understand our needs and wants in a home, and he never made us feel pressured to settle for anything less than perfect. He was always available to answer our questions, no matter how big or small, and his communication was prompt and clear.One of the things we appreciated most about Isaac was his positive and reassuring attitude. Buying a house can be stressful, but Isaac always kept us calm and informed. When things slowed down during the process, he was there to reassure us and keep us moving forward.We honestly couldn't have asked for a better experience. Isaac is a true professional, and we highly recommend him to anyone looking to buy or sell a home. In fact, we can't wait to recommend him to our friends and family.
Juliana · 10 April 2024
★★★★★ 5/5
TrustpilotPaul and Elliot were excellent and…
Paul and Elliot were excellent and clearly know the local market extremely well. Provided us with good advice and pitched the property price just right.We have consistently used Andrews over many years and have always received excellent service.
John · 30 September 2024
Agent replied · 24 October 2024
Thank you, John! We're thrilled to hear that Paul and Elliot provided excellent service and valuable advice. Your continued trust in Andrews means a lot to us.
★★★★★ 5/5
TrustpilotProfessional Advice and Support
I have had dealings with Andrews in Winterbourne and Yate since 2009, Gurmit Kaur, is professional, helpful and efficient. I find her a delight to deal with and trust her advice.
Schofield · 6 May 2026
Agent replied · 5 June 2026
Dear Schofield, thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Gurmit Kaur. Your trust and satisfaction mean a lot to us. We look forward to continuing to serve you with the same professionalism and efficiency. Best wishes , Lisa
★★★★★ 1/5
TrustpilotI had the extreme misfortune to rent a…
I had the extreme misfortune to rent a property from Andrews in the South Wales area. Portfolio Property Manager was Nicola Holdaway. What a vile company to deal with, rude and obnoxious staff who couldn't care less. Getting any response from her was a nightmare, so unprofessional, I would not recommend this company and will certainly never use them again.
Jude · 24 June 2023
Agent replied · 12 June 2024
Jude,Thank you for reviewing Andrews. I'm sorry to hear about your experience. I would welcome the chance to investigate what has happened so that we can ensure we take any corrective action. Delivering strong customer experiences is very important to us.If you were willing to drop me a line at choward@andrewsonline.co.uk I would be most grateful.Kind regardsCarl HowardGroup CEO, Andrews
★★★★★ 5/5
TrustpilotRebecca Newbrook from Andrews Morden…
Rebecca Newbrook from Andrews Morden branch!!! New member of the team, but already proved herself that she is a very professional and motivated young lady who does the things right way. Big Thank you Rebecca for your help and support, dealing with you is a pure joy!!!!
Arturs · 19 April 2024
Agent replied · 12 June 2024
Hi Arturs, what a fantastic review. Amazing to see that Rebecca has made such an impression on you already, we know she will really appreciate seeing your five star review and the wonderful feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotProperty Sale
Katie and her team have done a good job for us in selling our property in Bath, finding paperwork we needed for solicitors etc. Twenty plus years you have looked after our affairs, now come to an end. Many thanks Sylvia Townsend
Sylvia · 15 July 2024
Agent replied · 24 October 2024
Hi Sylvia , thank you for taking the time to leave us a review. It is fantastic to hear how Katie and the team did such a great job selling your property, and that you have been dealing with us for over 20 years. Thanks , Lisa
★★★★★ 5/5
TrustpilotGreat service from Michelle (Southfields Branch)
Michelle is always on hand to help and responds to any queries promptly. It is always a pleasure to speak with her as she is friendly and professional. Michelle has made our experience with Andrews very positive, we are very grateful!
Chloe · 30 July 2024
Agent replied · 24 October 2024
Thank you, Chloe! We're thrilled to hear about your positive experience with Michelle. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
★★★★★ 5/5
TrustpilotOutstanding customer experience and delivery
Had the pleasure of dealing with Ben at the Wallington branch recently. A true professional, who places great value in the customer journey. Delivered everything in a timely manner, and kept us fully updated throughout the process. Exceptional service all round from Ben and the team.
Leon · 27 April 2024
Agent replied · 12 June 2024
Hi Leon, what a fantastic review. Thank you for taking the time to share your experience, we know that Ben and the team will really appreciate reading your feedback. Exceptional service is always the aim, glad to see it was delivered! Thanks again, Rhys
★★★★★ 5/5
TrustpilotKind customer service
Had great customer service recently namely from Issy, Shannon + especially Dan, the last who I worked with most closely who was informative, responsive, respectful, helpful + most importantly, truly kind throughout the whole process, which made it so much easier on me.
Customer · 19 June 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review. It's brilliant to see that Monika was able to sort the works for you in a prompt manner but still at a time that suited you. Thanks again for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotI highly recommend Andrews and the nice…
I highly recommend Andrews and the nice lady, Shamiya explained in detail and was friendly in today's viewing. They initially matched a property within our criteria and the details too were accurate as per the property advertisement. Thanks Shamiya and your team.
Yasasvi · 2 July 2024
Agent replied · 24 October 2024
Hi Yasasvi, fantastic to see you had such a brilliant experience with Shamiya and the team. We wish you all the best with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotWorked with Greg and Hayley at Andrews…
Worked with Greg and Hayley at Andrews Gloucester to renew my tenancy. Some issues arose with the Goodlord company software, which Hayley and Greg both supported me to resolve satisfactorily. Both were thoroughly professional throughout the tenancy renewal process, prepared to engage with me to assist with any queries.
J · 16 February 2024
Agent replied · 12 June 2024
We appreciate you taking the time to leave us a review and highlight the positive experience you've had thanks to the hard work from Hayley & Greg, we know they will be really pleased to read your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreg Lines was incredibly helpful
Greg Lines was incredibly helpful. I left my key inside my flat and unfortunately was locked out but Greg lent me a spare set so I was able to get back into my flat. Thank you!
Natasha · 4 October 2024
Agent replied · 24 October 2024
Thanks for your review, Natasha. Glad that Greg was able to help you.
★★★★★ 5/5
TrustpilotFantastic experience with the andrews…
Fantastic experience with the andrews downend sales team. Although we didnt make an offer we were allowed to view twice right at the end of the day and it was last minute. Antonia was very responsive and answered all of our questions.
Ryan · 26 June 2024
Agent replied · 24 October 2024
Hi Ryan, thanks for the review. Great to hear you had a fantastic experience with us and we wish you all the best with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotThanks Shamiya Simpson
Thanks Shamiya Simpson, had a wonderful experience with you. You are so lovely in engaging the Tenants. So polite and have good mannerism. Clear in answer to queris, sure I will recommend you to all. Thanks Andrew Property Group
Brijesh · 15 August 2024
Agent replied · 24 October 2024
Thank you, Brijesh. It's great to hear about your positive experience with Shamiya. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotGreat service from Andrews
Great service from Andrews! Shamiya was so lovely and friendly and gave us an informative tour of the property and didn't rush the viewing at all. She was a pleasure to deal with. Would definitely recommend!
CH · 1 October 2024
Agent replied · 24 October 2024
Thank you for your kind words, We're thrilled to hear that Shamiya provided you with a great experience. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotViewing in saltford…
I was met by Izzy face to face around 1pm today at the house for viewing.Lizzy was so lovely and totally matched her telephone conversations.Lizzy was very informative and patient and altogether perfestional .A very warm and pleasant visit.Also was met with a smile
Rebecca · 16 May 2024
Agent replied · 12 June 2024
Hi Rebecca, thank you for the five star review to Izzy, amazing to see Izzy was very informative and patient with yourself. I am so glad to see you had such a positive experience and thank you so much for sharing, Izzy will really appreciate this review. Thanks, Laura.
★★★★★ 5/5
TrustpilotThe process was quick and efficient
The process was quick and efficient, our consultant Jasmine was absolutely lovely, she was super attentive and responsive to any queries throughout the whole process, and kept us informed every step of the way. she made the process easy for us and was always on time to all our appointments.
Unknown · 15 January 2024
Agent replied · 12 June 2024
Thank you for the five star review. It's really pleasing to see that Jasmine and the team have been on hand to help you with all your queries each step of the way. We believe communication is key to a smooth experience and certainly looks like you've experienced that so far. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews is a great company to work…
Andrews is a great company to work with! We contacted them at Westbury on Trym branch. At different stages we worked with Ashley, Charlotte and Claire. They were brilliant! Claire in particular stood out for me, she is a great problem solver and is full of sound wisdom.
Bernadette · 25 February 2024
Agent replied · 12 June 2024
Hi Bernadette, thank you for the feedback. Brilliant to see that the team in Westbury on Trym have been on hand to help you out. We know Claire will really appreciate the feedback! Thanks again, Rhys
★★★★★ 5/5
TrustpilotQuick and empathetic response.
Sarah Robinson was very quick when we requested a plumber to fix our boiler, she understood that we have 14 month old child in the house and going without hot water and heating was not ideal for a child. I like to thank Sarah for her quick response and empathy for our situation.
Johnny · 3 November 2023
Agent replied · 12 June 2024
Hi Johnny, thank you for taking the time to write us a review. We know Sarah works incredibly hard and is extremely passionate about getting a quick resolution when issues arise. Glad to see you and your family now have a warm home again with Sarah's help. Thanks, Rhys
★★★★★ 5/5
TrustpilotI really want to thank Raluca and her…
I really want to thank Raluca and her team for helping us resolve the issue related to the advance amount . I appreciate the efforts taken by Raluca to keep the communication between the landlord and settle the amount.
Ashwini · 3 August 2024
Agent replied · 24 October 2024
Thank you, Ashwini. We're pleased to hear that Raluca and her team could assist you effectively. Your feedback is much appreciated.
★★★★★ 5/5
TrustpilotPleasant
My experience with Andrews Property Group and particularly Shamiya Simpson was very pleasant. Shamiya was very personable and professional in her workings during the viewing. I would highly recommend them if you are looking to rent a house/apartment.
SOTIRIOS · 15 August 2024
Agent replied · 24 October 2024
Thank you, Sotirios. We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation is appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
