5/5
TrustpilotFeedback for Sandiya- Andrews property
Sandiya was really helpful, she has helped us in finding the right property and we are really grateful for her help and support.Thanks again 5 stars all the way
Trusted Agent profile · Cheltenham
Andrews Estate Agents reviews in Cheltenham
★★★★★
2,450 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Company
Andrew’s are great with my group getting everything sorted for our student house this September. We have Nicole and she is amazing. So lovely and always helpful.
Agent replied · 12 June 2024
Hi Faith, thank you for your five star review, great to see Nicole and the team have been able to assist you with your student house. Thank you for your kind words, we appreciate it! All the best for the move in September, thank you, Laura.
5/5
TrustpilotOn your side
Honest, open and realistic dealings from start to finish. Good advice. I have been impressed and delighted by their proactive approach.
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write us a lovely five star review. Fantastic to see you have been impressed by us and we provided you with good advice. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotJunior Zziwa is an excellent estate…
Junior Zziwa is an excellent estate agent and made my experience of searching and finding a flat to buy ever so pleasant
5/5
TrustpilotThanks Andrews!
Robbie helped us buying our first house, guiding us through every step of the process. He answered all our questions promptly and helped everything run smoothly. Highly recommended.
Agent replied · 12 June 2024
Hi Ed, we really appreciate you sharing your positive experience with us. We are so pleased that Robbie has been able to help you throughout your first purchase, we hope you're settled in! Thanks, Rhys
1/5
TrustpilotAbsolute Clowns
By the grace of God I am now free of this agency/landlord and living in a lovely house that is not consumed by an all year round indoor tropical climate. From the beginning we were lied to and fobbed off all the way up the chain. Our flat suffered severe damp issues, including black mould (amongst other problems) and barely anything was rectified (by agency and landlord) in the time that we were tenants. Even in the twilight moments of our tenancy, they tried taking a chunk of our deposit money, until I raised a case with MyDeposit and then the landlord "suddenly" let it go. The agency staff we dealt with used tactics such as continuous gaslighting and swapping staff (via email and occasionally phone calls) to deal with us, in effect amounting to a never ending con job. So much so, that Trotters independent Traders could learn a thing or two from this lot. I never want to experience this level of evil genius or incompetence (I really couldn't decide which it was) again and although at times I seriously considered driving off a cliff just to break free of them, in the end they didn't win and I learned a lot in that short depressing time as their tenant. I rarely write any reviews online but after my experience with these fiends, I feel I have to share my experience. Just be careful if you decide to enter into a CONtract with these hucksters, because you'll be stuck with it.
5/5
TrustpilotWonderful estate agent she was through…
Wonderful estate agent she was through without being pushy and knowledgeable I loved the fact they gave you information on the area it really helped highly recommend Nancy
5/5
TrustpilotThe agent was very professional and…
The agent was very professional and client-orientated with great listening skills. This made my experience very positive.
Agent replied · 23 October 2024
Hi Monique, thank you for the review. Great to see you had such a brilliant experience, thanks.
5/5
GooglePut my house on the market last year with Terri, from andrews Cheltenham, sold quickly, plenty of viewings and offers. Very happy with everything. Was kept well informed.PositiveQuality, Professionalism
5/5
TrustpilotThe company got me a good deal
The company got me a good deal. They are quite helpful guided me through the journey. Their consultants are quite exceptional good customer care.
Agent replied · 12 June 2024
Hi Margret. Great to see you've had a fantastic experience with Andrews, we look forward to help you again in the future! Thanks, Rhys.
5/5
TrustpilotIt was a nice experience with Isabelle
It was a nice experience with Isabelle. Today's viewing was great.Thankyou
Agent replied · 29 December 2024
Thank you, Linta! We're thrilled to hear you had a great experience with Isabelle and enjoyed the viewing. Your feedback is much appreciated! Best wishes , Lisa
5/5
TrustpilotGreg was really helpful and helped me…
Greg was really helpful and helped me complete my registration I couldn’t have done it without his help
5/5
Trustpilot100% professional
At each step in the whole viewing process, Connor came through with his commitment to excellence. We’re pleased with the service we received.
Agent replied · 12 June 2024
Hi Alan , thank you for taking the time to write us a five star review. Glad to see that Connor has delivered you great service throughout your viewing process. Thanks, Lisa
5/5
GoogleAndrews Cheltenham letting agents, excellent customer service. Massive thank you to their team Georgina for answering all my question and sharing her expert advice on lettings.
Agent replied · 12 June 2024
Hi Janine, thank you for sharing your feedback, brilliant to see you had such a positive experience with Georgina and the team in Cheltenham. Thanks again, Rhys
5/5
Trustpilotgreat service from andrews when…
great service from andrews when purchasing a property would definitely recommend! many thanks again, gemma
Agent replied · 23 October 2024
Thank you, Gemma! We’re thrilled to hear you had a great experience with us. Your recommendation means a lot. Best wishes in your new home!
4/5
TrustpilotWell done...
Shannon organized the house viewing efficiently. So far, everything has been handled promptly and professionally. I am looking forward to giving it five stars.
Agent replied · 12 June 2024
Hi Omotayo, thank you for the review. Fantastic to see that you've had a brilliant experience so far, hopefully we can earn the full five stars from you soon! Thanks again, Rhys
5/5
TrustpilotThe processing was quick and easy
The processing was quick and easy. The staff were very helpful and informative ( especially Jasmine).
5/5
TrustpilotGood, professional service.
Professional service, good communications and helpful staff.
Agent replied · 29 December 2024
Thank you, David, for your kind words! We're thrilled to hear you appreciated our professional service and helpful staff. We look forward to serving you again soon! Best wishes, Jake
5/5
TrustpilotFreya Alford was very helpful with…
Freya Alford was very helpful with showing us around the property and had all the answers to our questions :)
5/5
TrustpilotFirst time buyer
I contacted Andrew’s as I was Interested in a property they had for sale. Spoke with Nancy and arranged a viewing. Fell in love with the property so ended up putting an offer forward. Being a first time buyer can be quite nerve racking but with the service I received from Nancy this was made a lot easier and put me at ease. Great, friendly customer service which made me feel comfortable and confident with the purchase.
5/5
GoogleGarry was knowledgeable and approachable. His friendly approach is second-to-none. He explained difficult concepts with ease, and made the mortgage application process simple and efficient. Thank you, Garry!
5/5
TrustpilotExcellent work All things are done like…
Excellent work All things are done like professional and explained every thing very nicely
Agent replied · 23 October 2024
Thank you, Mandeep. We appreciate your feedback.
1/5
TrustpilotUseless company
Useless company - not worth their high fees. Mis-managed our building and terrible communication.
Agent replied · 23 October 2024
Thank you for your review Sofia . Sorry you felt the need to leave a 1 star review. I understand that you have been in communication directly with the relevant team and they have been working with you to resolve your issues. We take every review seriously and are always looking to how we can improve customer experience.
5/5
TrustpilotNicole was lovely made our viewings a…
Nicole was lovely made our viewings a great experience and answered questions we had. Thanks NicoleKerry
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