Trusted Agent profile · Cheltenham
★★★★★
2,450 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have seen an improvement over the…
We have seen an improvement over the past couple of years in customer service and prompt responses.
Thank you for leaving us a review, it's fantastic to see that our level of service has continued to improve and impress over the years. Thanks again, Rhys
5/5
GoogleThe property management team is one of the best I've encountered out of all letting agencies. Julie has been an absolute star in dealing with the various problems I've encountered - can't recommend enough.
5/5
GoogleGreat agency and great people. A big thank you to Natasha that was there for whatever questions and help I needed, helpful and kind. Would definitely recommend Andrews agency and will choose them again.
5/5
TrustpilotThank you soooo much sammi for your…
Thank you soooo much sammi for your wonderful service
Thank you very much for your feedback on the great service Sammi has provided.
5/5
TrustpilotThey are always ready to help you and…
They are always ready to help you and to give you a solution to your queries and doubts.
Hi Maria , Thank you for the five star review. It is great to hear that we have always been ready to help and provide solutions. Thanks , Lisa
5/5
TrustpilotGood agent and lovely property
The agenr, Sammi, was prompt and informative - really helpful and answered all the questions I had.
Thank you for taking the time to leave us a review! We know that Sammi will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotExcellent work from Sumita & team,Kingsbury
Sumita and team in Kingsbury were excellent. Helpful and knowledgeable at all times. Would definitely recommend them for letting.
1/5
TrustpilotBorderline Harassment
I liked at two properties and They harass you with constant phone calls . When I expressed interest in a property they use Pressure sales techniques like ‘should I inform the sellers you’re making an offer’ without me explicitly saying such . I have multiple voicemails from this company . Do not advice to use their services if can be avoided. I’m aware all estate agents will chase buyers but Andrews were particularly pushy more than any agency I’ve come across
5/5
TrustpilotThank you Andrews
Andrews dealt well with a difficult sale and Zoey in particular was very helpful. Thank you Zoey.
5/5
TrustpilotJunior was helpful and knowledgeable
Junior Zziwa was helpful and knowledgeable about the property we viewed which was the perfect fit for us
5/5
TrustpilotVery professional
Very professional, honest and excellent communication from Tanya, Thankyou
Thank you, Julie! We're thrilled to hear about your positive experience with Tanya. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotViewing
Viewing The welcome and infos provided related to the property. It was just professional.
Thank you, Karim. We're delighted to hear you found our service professional and informative. Your positive feedback means a lot to us.
5/5
TrustpilotFriendly and informative
Isaac came to value my flat and he was extremely informative and very friendly and personable. Made me feel very comfortable and reassured!
Hi Emily, thank you for the five star review. Great to see that Isaac made such a positive impression on you and was able to give you all the information you required at the time of your valuation. Thanks, Rhys
5/5
TrustpilotVery professional and excellent…
Very professional and excellent service, helped me every step of the way thank you Greg lines.
5/5
TrustpilotAndrews were very helpful throughout…
Andrews were very helpful throughout the buying process and always quick to respond to queries
Hi Robert, thanks for sharing your experience, brilliant to see it was such a positive one. Thanks, Rhys
5/5
TrustpilotIsaac was so lovely and welcoming
Isaac was so lovely and welcoming, answered all our questions and has a happy to help attitude would highly recommend :)
1/5
GoogleWe had nothing short of a shocking experience with Andrews throughout our nearly 2 year tenancy. They were okay at getting us in but then shocking afterwards, with some staff highly unprofessional. Our point of contact changed multiple times, emails were not answered for weeks, if at all and nobody was ever available when calling the branch. Maintenance issues took months to resolve or we were challenged that we were actually issues at all. To receive such treatment from a reputable and well-known estate agents was surprising. I would not recommend using their services as a landlord or a tenant. If I was to sell my new home I would not use Andrews due to the exceptionally poor service I received from the lettings team.NegativeResponsiveness, Professionalism
5/5
GoogleWhat can I say, other than, Professional, Polite, Diligent and always there when you need their help. Thank you so much BETH for all your constant friendly guidance and help whilst successfully selling our house. You are a fantastic asset and representative for Andrews Estate agents. Not forgetting Carl for his intricate skills in steering our sale to completion. Thank you both again for all your expertise and help.. .. Look forward to your help Beth in finding a new home purchase once we are able to come out of self isolation. Ray and Gill.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe are currently in the midst of renting out a couple of flats through Andrews. The team has been very helpful and approachable, especially Terri.PositiveResponsiveness
1/5
TrustpilotDiabolically bad Property Management.
I feel bad for the landlords who are doubtless paying through the nose for less than nothing. All contact takes multiple attempts by phone and/or mail before there's a response. All information is passed on insufficiently and requires confirmation multiple times. My foot was seriously injured requiring weeks wearing a medical boot and unable to walk or drive due to a metal lined kitchen unit door which to this day remains unreplaced, since last April, which fell over onto it from the position it had been left in by the second maintenance professional contracted to fix it, who arrived with insufficient information and without the necessary tools.If at all possible, landlords avoid like the plague, and tenants take out anti-property manager insurance (niche market opportunity for providers)! Would love to give 0 or minus stars but not an option.
5/5
TrustpilotProfessional,reliable genuine care and…
Professional,reliable genuine care and support.Minika
Thank you, Ylber, for your wonderful review! We're thrilled to hear you had a positive experience with Monika. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes, Jake
1/5
TrustpilotSTAY AWAY
I would have given 0 stars if I could. Their employee Joanne, told us to park in the visitors parking and then she dissappeared without being able to find her or the apartment. When we found her in her car, she told us that we couldn't do the viewing because there was a dispute with the tenants. Meanwhile, no one was picking up the phone back in the office. What a rubbish estate agency. AVOID AT ANY COST, STAY AWAY
5/5
TrustpilotExcellent service really pleased with…
Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy
Hi Michael , Thank for the the five star review. It is fantastic to hear that we are the best estate agent around and provided excellent service. Thanks , Lisa
5/5
TrustpilotFantastic Experience
The communication was promptly and efficiently Over all experience was brilliant Very friendly staff and very helpful
Hi Stoffel , Thank for you the five star review. It is fantastic to hear that your overall experience has been brilliant. Thanks , Lisa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
