Trusted Agent profile · Cheltenham
★★★★★
2,450 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.7 out of 5 across 2,450 reviews on two platforms, including 325 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleDidnt manage to sell the property but they did try very hard , so thanks for that Paul
Hi Paul, thank you for the review, sorry to see we were unable to help you this time but fantastic to see the team in Cheltenham efforts were recognised. Thanks, Rhys
5/5
TrustpilotIsa is very polite and patience during…
Isa is very polite and patience during the whole process including the phone calls and the site-visit.
5/5
TrustpilotVery Quick to response and deal with…
Very Quick to response and deal with issue
Hi Hanna, Thank you for your kind words! We're thrilled to hear that you found our response time and issue resolution satisfactory. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotGreat experience :)
Amber was great and very accommodating to allow us to make sure we were happy with the flat before we proceeded with the tenancy agreement! Thanks Amber :)
5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Thanks for your feedback Luca.
5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
4/5
GoogleAndrews recently helped us sell our house in Cheltenham. They did a great job of chasing solicitors and generally kept the process moving, while keeping us informed. They serviced all of our requests as though we knew what we were talking about and made us feel that everything was under control. Plus we found their service excellent value for money. Thanks to all the team at Andrews, you know who you are, guys!PositiveResponsiveness, Value
4/5
TrustpilotCourtney was very communicative and…
Courtney was very communicative and helpful. Sometimes a bit tricky with logistics of viewings etc as he works from home but all round a good service.
5/5
TrustpilotGreat experience so far
I've booked viewing online, Maria Morgan was quickly in touch with me and viewing was booked for the next day.
5/5
TrustpilotBobbie Caller was excellent from the…
Bobbie Caller was excellent from the first time she found our details on Right Move/Zoopla, viewing until the keys handover.
1/5
GoogleLast Thursday I booked a online viewing for a house advised I will get a text which will follow me to a link where I can do a virtual tour “this has to be completed before a in person viewing” This tour was booked for today at 11:15 it’s now 13:28 and nothing. Attempted to phone multiple times no pick up. Feel sorry for whoever is trying to sell their house though Andrews! If they can’t organise a online viewing how will the manage with the more complicated things?
1/5
GoogleI thought I'd give the benefit of the doubt of viewing a property (a first time buyer) advertised with Andrews because the staff were polite and friendly on the phone, however it turns out they are completely incompetent, as all of these other reviews have stated. I booked a viewing for this afternoon, following an online viewing at the weekend. We turned up at the property in the pouring rain just to find an unexpected tenant shocked to see us there, and no agent in sight. I feel that correctly booking people in for viewings is such a bread and butter thing for an estate agents and it's absolutely unacceptable to leave potential buyers in the lurch like this after travelling to view a property themselves, only to be turned away because no one is available to show us around! An incompetent employee informed me they had booked me in, when apparently they had done no such thing, or cancelled without any attempt to try to let me know!! An absolute joke is an understatement to be honest. Avoid this company like the plague if you're thinking of buying or selling.NegativeProfessionalism
1/5
GoogleHave been waiting a full working week to hear anything from Andrews. Have recently just moved out of a property with them, nobody turned up the whole day for the inventory/checkout and since then not a single email, call or text. I've called multiple times this week, everytime through to voicemail "because the office is closed" or no one is around to pick up the phone. Waiting to get my deposit back, and would love any kind of response.NegativeResponsiveness, Professionalism
1/5
TrustpilotDon’t even think about going to Andrews Estate Agents
This has to be the most incompetent Estate Agents on earth, they are rude and ignorant, Please don’t get sucked in by them they are so unprofessional, they had my property since February it is now June , no communication whatsoever they have cost me a fortune, and I have to start over again. They have made me ill, they really don’t know what there are doing.I have since found out from reviews on trust pilot how bad they really are, so please be aware they are abysmal stay clear.
5/5
TrustpilotWhen you approve of the negotiator……
Keli showed me one flat which I didn’t end up buying but I was struck by her knowledge of the market- Keli doesn’t dish out usual cliches which is refreshing and she understands property. I’d certainly go back to her to buy or sell a home. I’ve been an investor for a long time and, for me, she stands out as straightforward and efficient.
4/5
TrustpilotPrompt and helpful attention
Prompt and helpful attention. Professional approach
Thank you, Theresa! We're glad to hear you found our service prompt and professional. We appreciate your feedback and look forward to continuing to assist you. Best wishes, Jake
5/5
TrustpilotReally friendly and professional…
Really friendly and professional service by the team at Andrew’s, Bedminster! Particular mention to Lisa….absolutely pleasure to deal with. Nothing was too much trouble.
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
5/5
TrustpilotAnThank you, Andrews of Kingsbury
Andrews of Kingsbury made a very long and complicated sale happen, through sheer perseverance. Thank you for your patience.
1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
5/5
GoogleI would whole heartedly recommend Brianna Cottrell at Andrews Cheltenham due to the outstanding attention she has shown when managing the letting of our property.
5/5
TrustpilotLisa-Marie of Midsummer Norton Branch
Lisa-Marie of Midsummer Norton Branch, has been so friendly, extremely helpful & knowledgeable, a very big thank you to her!
Thank you for the five star review, fantastic to see that Lisa-Marie in our Midsomer Norton office made such an impression and was able to help you with everything you needed! Thanks again, Rhys
4/5
TrustpilotIsaac Biggerstaff was extremely polite…
Isaac Biggerstaff was extremely polite and helpful on the two viewings we had at the property for sale in Barfields , Bletchingley.
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