Trusted Agent profile · Chelmsford

Savills Chelmsford reviews

4.2

★★★★★ Great

1,855 reviews across 2 platforms

Parkview House Victoria Road South, Chelmsford, CM1 1BT

Savills's office in Chelmsford, at Parkview House Victoria Road South, is rated 4.2 out of 5 across 1,855 reviews on two platforms, including 122 Google reviews rated 5.0.

Google logo

5.0 / 5

122

Reviews on Google

This office

Trustpilot logo

1,733

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

Savills Chelmsford have been involved in selling our property. It is a large detached cottage style property sitting in just over 1 acre of land in the Braintree area. The service offered and undertaken has been first class from start to finish. We have found them to be extremely professional and friendly nothing is too much trouble. . Many thanks go to Karl and Pavinder

Dennis · 11 October 2024

Agent replied · 24 August 2024

Dear Dennis Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. Paul Jarman, Head of Eastern Region

5/5

Trustpilot

Prompt action when our boiler was…

Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!

Jemma · 29 May 2024

Agent replied · 11 June 2024

Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Terrible service from Savills

Savills is worst agent for both tenants as well as owners.I am a tenant through Savills. I live in Arena tower and for second year running I have apartment heat and water heating issues. It hasnt been fixed properly yet. Savills did seek multiple approvals from owner to change parts implies they have ripped the owner and changed all possible parts around the water heater without fixing it so far. I know for a fact some of the parts were not broken as not same person came to replace the part who suggested it to be replaced.My suggestion stay away from them if you are tenant for you mental peace & to save money if you are an owner.

Rajendra · 9 January 2024

Agent replied · 11 June 2024

Hi Rajendra, we are sorry to hear about this and would like to find out more. Could you please email socialmedia@savills.com with further information so we can investigate?

1/5

Trustpilot

No hot water for 10 months

Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap

Marcos · 25 September 2024

Agent replied · 29 October 2024

Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.

5/5

Trustpilot

I moved flat during Covid-19

I moved flat during Covid-19. It was still a pleasure to have Savills service when choosing the property. Tiffany was very nice and she answered all the questions in time to smooth the process. The property manager also replied very quickly when I was reporting issues and sorted it out for me immediately. I do appreciate this attitude and speed!

Wenqing · 20 September 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

Purchasing

Thank you so much to Robin, Katharine and the team for their amazing help and support which enabled me to purchase prior to auction. It was great to experience the way in which each member of the team operated with such professionalism making each step an easy one for me. Thank you, Robin and The Team. Tricia

Trizz · 28 May 2021

Agent replied · 11 June 2024

Thank you for your lovely review, Tricia. It was a real pleasure being able to help you and hope you enjoy the new home. Regards,The Auctions team

5/5

Google

Delighted with the service. Well advised on pricing. Lots of viewings and kept in the loop by very helpful staff. Made selling a lot less stressful experience than it can be. Happy to recommend highly.

Albert · 11 October 2025

Agent replied · 11 October 2026

Dear Albert Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours. Paul Jarman, Head of Eastern Region

1/5

Trustpilot

Be careful

My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!

Ornelia · 3 December 2021

Agent replied · 11 June 2024

We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?

5/5

Trustpilot

Troy Budd/ savills in bristol

I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol

Chas · 10 September 2021

Agent replied · 11 June 2024

I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy

5/5

Trustpilot

The Savills team - best agents in thexarea

The Savills team have fully managed our property for several years. Throughout the time they have been fantastic and the only agents in the area to act as if the landlord were their client and not the tenant. They have advised properly on maintenance issues, protecting us where necessary but always ensuring the property was visited, maintained and tenants respectfully dealt with.

Sally · 15 November 2024

Agent replied · 11 June 2024

Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.

5/5

Trustpilot

Excellent service

I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you

Mark · 2 March 2023

Agent replied · 11 June 2024

It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan

5/5

Trustpilot

After being let down by many potential…

After being let down by many potential purchasers we decided to try to sell at auction for the first time.We can highly recommend Savills! Nicholson Boyd explained the whole process and was there for us every step of the way to a successful sale on the day. Excellent communication throughout. Thank you Nicholson.

Karen · 23 December 2021

Agent replied · 11 June 2024

Thank you for your kind words! I am so glad we were able to get the result you wanted. Regards,Nicholson

5/5

Trustpilot

Savills...simply brilliant

Savills were simply brilliant. Caroleanne Gallagher was at our side throughout the whole sales process and made the journey stress and pain free. The level of contact and communication was 100%. We cannot praise them enough and would use Savills again in the future without question. A great team. Thank you.

Duncan · 7 April 2022

Agent replied · 11 June 2024

Thank you for your lovely feedback. I am so glad to have been able to help you with your sale and I hope to work with you again in the future!Regards,Caroleanne

5/5

Trustpilot

Excellent Ele

Ele was fantastic throughout the whole sale process. Her communication was excellent as was her market insight. I would suggest that Savills ensure they retain her at all costs as I am sure other competing businesses wold be extremely lucky to have her. Ten out of ten.

RW · 29 September 2022

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.RegardsEle

1/5

Trustpilot

Amateurs.

Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.

Richard · 21 September 2024

5/5

Trustpilot

Great service - thank you!

Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!

H · 14 September 2022

Agent replied · 11 June 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh

5/5

Trustpilot

A totally different letting experience!

I dealt with Euan Williams and Iona Paloka at Savills Maida Vale. They were absolutely incredible - diligent, friendly and so efficient. They nailed my property search from the word go and helped me sign the flat of my dreams. I cannot recommend this office enough, far superior to any other estate agent I have ever used.

Sophie · 8 February 2021

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

I have been using Savills in Marlow

I have been using Savills in Marlow, for several years now and have always experienced a professional considered approach, particularly listening and delivering on my requests whether it be buying and or selling. More recently Sophia Farwell was tasked with finding a property for one of my elderly relatives, a difficult task on a good day. That being said, Sophia listened to the remit, took it upon her self to personally identified properties and within a few days had delivered the property of my relatives dreams, i thought it would take months! Thank you Sophia and all the team a truly fantastic experience.

Max · 16 July 2022

1/5

Trustpilot

Appallingly Letting Service

After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.

Alison · 26 November 2023

Agent replied · 11 June 2024

Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Personable and Friendly

Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.

M · 8 July 2022

Agent replied · 11 June 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael

5/5

Trustpilot

Marcus was exemplary

Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.

Sarah · 10 February 2022

Agent replied · 11 June 2024

Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus

5/5

Trustpilot

Great service from Graeme and David

Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.

Mustafa · 21 September 2020

Agent replied · 11 June 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Google

Would highly recommend Savills Chelmsford Estate Agents. Emma South was a brilliant support from start to end.

Shara · 11 October 2025

1/5

Trustpilot

Shocking company to do business with

Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.

Peter · 16 November 2023

Agent replied · 11 June 2024

Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.

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