Savills Chelmsford reviews

★★★★★ 1/5

Trustpilot

Biased agency- AVOID them at all costs

I recently completed my tenancy with Savills in hammersmith and unfortunately, I cannot recommend them at all based on my overall experience.As part of the agreement, i had got the deep cleaning done and then I was asked to get small bits cleaned again and I got the it done the same and sent proof for the two specific areas that were needing rework.I asked my agent to check and confirm if they are happy with the same as she had stated new tenant is starting from tomorrow.Emails acknowledged stating thankyou for getting the clean done and then after 3 days and she sends me an email that the new tenant is still not satisfied! My question is how can any proof be considered tangible if the new tenant has already lived there for two days and why was the response not covering open issues when confirmed by themselves second time.They are charging me 300 pounds again for a small section of cabinet which who knows might have come after new tenant joined inIt doesnt end there.They send me a list of deductibles as part of wear and tear and I have given agreement on 80% of genuine cases and then I see lock change listed for 250 pounds and when questioned on it, they till me owner doesnt feel safe as I had lost one key during my tenure(for which I am already paying the replacement charge).Funny thing is how all of a sudden it becomes a security issue when I had informed them a year back that i have lost one key and I am happy to pay and get it remade but no response to those email for which I have proof and now all of a sudden just because it is owner's personal choice to get lock changed-> that is being put on me too.When I asked the agent to be fair for both sides- the answer I got on email is that Savills is just liaising between both sides by just acting as mere navigators but just inflicting pain and stress for tenants and clearly giving all their communications prioritising the owners.The lack of transparency and cooperation during this process has left me frustrated and dissatisfied. It's disheartening to feel like my concerns are not being taken seriously, especially when it comes to financial matters like the return of a security deposit.I am taking this to TDS if my two pain areas are not addressed by this week and will update my comment again once I have won this battle.P.s before you give robotic response here> I have already looped in your social media Email ID in my email chain that has all the detailed history around my last conversation with agent since a month

Kush · 8 March 2024

★★★★★ 5/5

Trustpilot

Savills were very professional

Savills were very professional and helpful throughout the letting process. All questions were answered quickly and we felt confident that they were handling the process for us. We would recommend their services. Both Angela Mulgrew and Michael Churchill were involved in letting the property to us and we felt we were in good hands. Both were always willing to help us when we needed information.

Sally-Ann · 7 November 2019

★★★★★ 5/5

Trustpilot

Property Manager Tami Falzon

Tami has been managing our property for the past ~15 months and has been doing a terrific job. She is thorough, communicates clearly, very responsive and extremely helpful.

Nick · 16 May 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024

★★★★★ 5/5

Trustpilot

Great support from Nicky & team

Nicky and her team in Summertown supported us so well throughout the sale of our house. They managed the process and communication with ourselves and prospective buyers so well, giving us great confidence and making it all very smooth. We would thoroughly recommend using Nicky!

Will · 24 March 2023

★★★★★ 5/5

Trustpilot

Rented through Saville for the 3 years…

Rented through Saville for the 3 years i’ve lived in london, couldn’t pick a better agency! Everything went by smoothly and they’re always so helpful

Malak · 1 July 2024

★★★★★ 5/5

Trustpilot

Savills St Johns Wood - Alicia Lindsay

Alicia and Ben were amazing and offered a great service. Alicia's enormous experience in the industry meant that huge hurdles that needed to be gone through to get us to exchange she conquered. I cannot recommend Alicia more highly and am very grateful for her hard work.

Annabel · 11 January 2023

★★★★★ 1/5

Trustpilot

Been waiting over a week on a response…

Been waiting over a week on a response and call back on Property we are interested in Solihull. Previous experience on potential commercial purchase not good either. Not good "Savils".

Mr · 15 December 2025

★★★★★ 5/5

Trustpilot

Gus was excellent to work with

Gus was excellent to work with. Very responsive, we would happily recommend him!

Courtney · 23 December 2025

★★★★★ 5/5

Trustpilot

Savills Auctions

The whole team at Savills Auctions have been fantastic. From the very first experience I have had with them, the customer service continues to improve. I have purchased properties many times through the auction and have also sold some properties through the auction. I would like to mention Robin and Jay Jay for always being on hand and providing great service and advice. Would highly recommend them.

Sim · 4 October 2024

★★★★★ 5/5

Trustpilot

Professional from the very beginning

Professional from the very beginning, Sue and the team ensured diligent and effective communication throughout. We were able to get honest and direct answers at all times further instilling our confidence in the team to sell our property. Thank you to Sue and the Savilles team

Natasha · 2 February 2023

★★★★★ 5/5

Trustpilot

I recently purchased a property in E14…

I recently purchased a property in E14 from Seville. Stephanie was a very reliable and straightforward agent to deal with. She answered all queries throughly and efficiently. She was able to navigate complex obstacles and coordinate amongst many parties to get the execution of the deal over the line in the required timeframe.

Celia · 24 April 2022

★★★★★ 5/5

Trustpilot

Selling a farm in Exeter by Sydney owners

Ben & Penny came to us by recommendation - we inherited a valuable farm close to Exeter but we live in Sydney. Timing, a knowledge of the local market and an ability to navigate bidders to find the best buy, resulted in an excellent result. They were efficient, timely in communication, able to manage various parties and ultimately achieved a good result for all. Well done, and thank you from the family.

Michael · 10 July 2024

★★★★★ 5/5

Trustpilot

Sam Ing

Sam was always very professional, diligent and prompt in replies and particularly supportive during end of tenancy process.

Lachlan · 15 October 2024

★★★★★ 1/5

Trustpilot

Manager Cynthia Javori

Absolutely terrible experience with this company and manager (Cynthia javori)

Leisha · 23 May 2026

★★★★★ 5/5

Trustpilot

Jen was absolutely brilliant

Jen was absolutely brilliant and the service from Savills on a whole was really good. I will never go with any other estate agent again if I ever have the need to. Jen and Savills team really are in a league of their own. Thank you from the bottom of our hearts

Emily · 25 May 2022

★★★★★ 5/5

Trustpilot

Amazing management

Zarah is an exceptional manager, always happy to help and in a very timely manner (not always the case across Savills unfortunately)Overall great experience working with Savills.

Suzan · 9 May 2024

★★★★★ 5/5

Trustpilot

I was happy with the service from…

I was happy with the service from Savills because it was quick, easy to deal with and the process of finding a flat was very smooth. Aziz was very helpful, polite and accommodating and built a good rapport with us to make communication easy and efficient. There were almost no problems or anything of the sort.

Ramsha · 14 October 2021

★★★★★ 1/5

Trustpilot

I recently had the unfortunate…

I recently had the unfortunate experience of dealing with this estate agent whose level of customer service, communication, and professionalism left much to be desired. Throughout the process, I found their communication to be consistently lacking, with delayed responses and a general disregard for my concerns. Their unprofessional behavior was evident in both their demeanor and actions, creating an overall frustrating and disappointing experience. I would strongly advise against using their services for anyone seeking a reliable and professional real estate experience. I had to chase for replies, I’d call the direct number on the signature email to then get no response - then they would tell me someone would call back; nobody ever does. Lack in communication - our references came back we were then told they cannot find the landlord.

Aadrian · 28 January 2024

★★★★★ 5/5

Trustpilot

Sue T at Saville,professional support always

I think I have bought and sold 4 houses now with Sue at Savilles, always a reassuring sensible voice in what can be very stressful times!Sue always works to make this crazy process as seamless as possible for both the buyer and seller.Thank you Sue

Lynn · 6 February 2023

★★★★★ 2/5

Trustpilot

Very Average At Best.

My experience of Savills was very keen to sign you up but once instigated , very little knowledge or customer service after that. Would much rather deal with an on site developer than this type of set up where little information , customer service or expertise seems evident. Having been financially disadvantaged by my experience this time I would be very wary to repeat in the future.

Simon · 17 September 2024

★★★★★ 5/5

Trustpilot

House Sale

George Hill was our agent from Savills and he was great to have on board. George was extremely professional, calm and genuine. We would definitely recommend George to friends and family. Also if in the future we sell another property we would use Savills.Thanks very much to George and Savills Truro.

Lynne · 6 June 2022

★★★★★ 1/5

Trustpilot

Poor communication and lack of urgency to respond to queries

Trying to get an email response or even begin negotiating on a sale is nigh on impossible with their auction department. Online queries on their website were ignored for 3 days now, another email was answered but no information given!Given that the auction is 13 days away, I will not be taking this further as it’s hard work chasing them just for basic queries let alone anything of substance!Not great given that the economy and property sales are in a massive downturn right now. I feel sorry for anyone trusting them to sell their property for a good price given that they do zero legwork to facilitate sales other than the host an auction event!Update: the fact that you have received an online message and 2 emails from me of which only the first email was responded to says a lot about how you handle customer queries. I will not be chasing or wasting my time with your organisation anymore as the only time anyone does anything is when negative feedback is left on this platform up until then, the staff couldn’t care less!

King · 12 January 2024

★★★★★ 5/5

Google

Our experience with Savills, and more importantly our estate agent Luke C was more than we could have asked for. He was transparent, accessible, and genuinely interested in ensuring we had a seamless experience. I rarely, if ever, leave reviews but I felt it was absolutely warranted in this case as we couldn’t have been happier with the service we received. Highly, highly recommend!

Dan · 11 November 2025