Trusted Agent profile · Chelmsford
★★★★★
159 reviews across 4 platforms
74 Moulsham Street, Chelmsford, CM2 0JA
McCartney Estate Agents's office in Chelmsford, at 74 Moulsham Street, is rated 4.5 out of 5 across 159 reviews on four platforms, including 139 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
139
Reviews on Google
This office
16
Reviews on Facebook
This office
3
Reviews on Yell
This office
1
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for McCartney Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleWe recently moved to Chelmsford and rented through McCartney Estate Agents. The whole process was clear, quick, and communication was excellent. The team was incredibly welcoming and friendly, always happy to answer any questions we had. Highly recommend their service.
1/5
GoogleI had a dreadful experience with McCartney. Over a 2 month period they did not arrange a single viewing. After I received an email suggesting I reduce the price of my property by £15,000 I decided to check the listing. To my shock, it was not listed on Right Move, Zoopla or their own website. When I raised this with them they barely even bothered with an apology. I was not going to write a bad review but I then received a letter in the post from them (after terminating the listing) that, instead of thanking me for my business, was sent to remind me that if anyone gets in touch who was introduced by them, they are entitled to claim their fee. I have no issue with that, its in the contract, but they showed no gratitude and sought only to consider themselves. There are many estate agents in Chelmsford that will work harder for their money, use one of them instead.
Dear Sam, I am sorry that you have had cause to complain about the service you have received. Unfortunately an IT issue resulted in your property coming off the web sites. On the day we were notified of the matter this was rectified. It is clearly unfortunate that this error occurred and we apologise fully. Thank you for the opportunity to sell your property. Yours sincerely Shaun
1/5
GoogleHaving tried to sell my house with McCartney I would strongly suggest you avoid using this agent. Almost every instruction I gave them was ignored and I felt that the way their agent tried to make me accept offers far below the asking price (which they had valued) bordered on bullying. I couldn't believe how badly and unprofessionally they managed the sale and how quickly they ran out of ideas. It got so bad that I asked them for my keys back so I could use a proper agent. Avoid them at all costs, or you'll lose out.
Hi Robert, We are naturally disappointed and concerned when we read your review. We of course wish to respond and give assurance to our clients that this information is both inaccurate in its content and misleading. Having now been established for the last 27 years, we always aim to achieve the best price for our vendors and on this occasion this was our intention. You may recall that the suggested marketing price was rejected by you and we were instructed to market at a far higher price than recommended. Unfortunately, interest in the property was limited and we suggested reducing the price to somewhere closer to what the property was originally valued to generate some interest. The offers put forward to you, were inline with similar properties sold nearby. With the property being purchased by you in the last year a significant profit was unrealistic.The offers were rejected and you subsequently felt that you wished to withdraw the property instruction. That aside we wish you the best in selling the property. McCartney, Chelmsford, Essex
1/5
GoogleOffered accepted on a property advertised by McCartney. Waited for 5 weeks to receive a memorandum of sale and to allow our mortgage company to send a surveyor in. In the meantime, the vendor lost their purchase and we waited around whilst the vendor found a new property. McCartney seemed to slow everything down, bottom line is we lost our buyer due to the wait and the vendor found a new house and re sold all within a day. Prior to us having our offer accepted the house was on the market for over 3 months. Our first experience in the property for 20 years, didn't leave us with confidence dealing with estate agents in the future.
Dear Nick, In reply to your review, we are sorry you feel this way. However, a memorandum of sale is only sent out once the vendors and purchasers solicitors are appointed. However on this occasion the vendor didn't appoint a solicitor. An email was sent confirming the sale had been agreed subject to the vendor finding a suitable property. You also received calls and emails updating you on the situation. Unfortunately the situation has still not changed and the seller is still trying to find a suitable property to purchase, which is out of our control. We wish you all the best for the future and are sorry you feel this way.
5/5
GoogleVery pleased with the level of service provided by McCartney’s. Matt was was extremely helpful throughout the process and everyone was very friendly. Thank you!PositiveQuality
HI Sean, Thank you so much for your 5 star review, it is truly appreciated by the team. We have always been delighted to have been of service to you and wish you all the best. Kind regards from all at McCartney, Chelmsford, Essex
5/5
GoogleMatt and the team were always professional and happy to help in anyway they could. Would definitely recommend.
Hi Ben, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
5/5
GoogleSue & shaun. Excellent job. There was some agg & stress trying to achieve quick exchange on which was basis of sale We got there once again thanks
Hi Tony, Thank you for your 5 star review and feedback. Kind regards from all at McCartney, Chelmsford, Essex
5/5
FacebookEverything is 100% authentic she is very helpful and answers any questions about online trading I just made withdrawal and it is absolutely stunning and in great condition! Wonderful customer service! Her customer service is beyond expectations!Contact her via:WhatsApp: +19517037360E-mail: stellarobinsonfxtrading6@gmail.com
5/5
GoogleWe have rented three properties through McCartney and have had excellent, personal service each time. Every time we have had to move because our landlord has sold the property they've helped us find something new quickly and easily. They use the latest technology for reporting maintenance issues, inventories and referencing, which makes things easy as a tenant. Communication has always been friendly and consistent. As a long time renter McCartney is the best I have dealt with.
Dear Abigail, Thank you so much for your 5 star review, it is truly appreciated by the team. We have always been delighted to have been of service to you and wish you all the best in your new home. Kind regards from all at McCartney, Chelmsford, Essex
5/5
GoogleBig thanks to Nick, Lisa and Adrian, you made the whole process easy!
Hi Jake, Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
5/5
GoogleThank you particularly to Matt and Arron for helping us get through selling our property. I found you always professional and willing to take calls and answer queries in a timely manner. Your persistence on our behalf and friendliness in dealing with us, was much appreciated. From my experience I would highly recommend the McCartney Sales team.PositiveResponsiveness, Professionalism
Hi Anne, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney, Chelmsford, Essex
5/5
GoogleA massive thank you to all at McCartney. Having now let my 5 properties for me, I am delighted with your services. I have used other agents in the past and been disappointed with their very impersonal service. From day one you have provided me with the service and professionalism of the highest standard. Hopefully should have further properties to forward your way in the near future. Thank you once again
Hi Katie, Thank you for your review. Your feedback is very much appreciated. All the best and we look forward to assisting you with your next project. Kind regards from all at McCartney, Chelmsford, Essex
5/5
FacebookGreat company, Great investors, it's only when a company serves her investors with truthfulness and reliability that it may produce great investors. This awesome company has been making thousands of people millionaires every year according to the company's info. At first I doubted, but at a point I decided to give them a trial and here I am now sharing my testimony. You too can benefit from this same company from anywhere around the world, you only have to contact one of the company manager person like Mrs Stella Robinson to help you grow your investment capital within a week, Contact her via Whatsapp: +1(951)703-7360E-mail:stellarobinsonfxtrading6@gmail.com
5/5
GoogleAston in the sales office was efficient responsive and honest. Happy to be served by him and happy to be in my new home after a very long time renting. Thank you very much. Very happy
Dear Shayla, Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Esse
5/5
GoogleWithout Matt I don’t think I would be in my new house. He supported me through a painfully long process and always helped keep me upbeat. He was realistic and quick to call out time wasters and knew the Chelmsford market really well. I’d definitely use him again and recommend him to anyone.
Thank you so much for your review and kind words. Hope you are settling in at your new home. Our team are always delighted to receive 5 star reviews. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
5/5
GoogleBig thanks to Nick, Lisa and letting team 🥰 …
5/5
FacebookGood work deserves good recommendation I saw testimonies from several people on this page talking about Mrs. Stella Robinson and I also decided to give it a try if I would share mine also. I made an investment of $1000 with her and got $12,300 payouts without stress. Thanks a lot, ma, you are heaven sent I highly recommend her to you all and you will be glad you did.Contact her via WhatsApp: +19517037360Email: stellarobinsonfxtrading6@gmail.com
5/5
Googlei have been renting with them for two years and they are the best!
Thank you so much for your kind words and 5-star review! We’re delighted to hear that your experience renting with us over the past two years has been so positive. It’s always our goal to provide the best possible service, and we’re thrilled to have met your expectations. If there’s ever anything you need, don’t hesitate to reach out. We truly appreciate having you as a valued tenant!
5/5
GoogleRecently bought a property through McCartney’s - Matt and Sean couldn’t have been more helpful and efficient throughout the whole process. As a first time buyer, they went above and beyond and helped to make everything happen smoothly. Highly recommend!
Hi Rebecca, Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
1/5
GoogleVery rude! Had a viewing at 9:15. Was a couple of minutes late due to a previous viewing running over. Waited around until nearly 9:30, and nobody showed up. Called the office, and was told "Well, he's been and gone to another appointment." We had no phone call to let us know, and despite us arriving only 2 minutes late, he had already left.
Hi Char, We are sorry to see your review and sincerely wish to apologise to you. We hope you can appreciate that Saturday is our busiest day for viewings and therefore try to keep our appointments all to time. Unfortunately, on this occasion with you slightly over running from your previous viewing, and with us not hearing from you informing us of you being delayed, our staff member did leave to make their way to another property. As we are sure you can understand, appointments are set with specific times and therefore delays do cause an ongoing effect to other viewers pre-booked in our diary. Once again please accept our apologies and hope we can be of assistance to you in the future.
1/5
GoogleUnfortunately like all other estate agents, they say one thing and do not follow through. They are useless, bought a house through them and would definitely not use them to sell it.
5/5
GoogleVery kind, friendly and helpful people. They go above and beyond. Couldn't be happier with my choice to go with them for my new flat.
Hi Elliott, Many thanks for your review and are delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
5/5
GoogleVery impressed. We sold through McCartney. They found a great buyer and everything was very smooth. Would strongly recommend.
Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience selling your property with McCartney Sales & Lettings. It's always our goal to find the right buyer and make the process as seamless as possible. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing McCartney's! Best regards, The McCartney Team
5/5
GoogleRented a flat for 4 years through McCartney’s, mainly Anita. Was excellent in making our tenancy as smooth as possible, very responsive and fair to all requests. Couldn’t recommend them enough for renting.
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Yes. In The Trusted Agent 2026 awards: McCartney Estate Agents, Chelmsford won Trusted Agent.
