Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely outstanding service from Aston at McCartney Estate Agents and his incredible team!
Aston sold my house for significantly more than three other valuations before it even hit the market, something I honestly didn’t think was possible. His expertise, confidence, and strategy made all the difference, and thanks to him, I’ve now secured my dream home to enjoy retirement.
The level of professionalism, communication, and dedication throughout the process was second to none. You can tell Aston genuinely cares about his clients and goes above and beyond to deliver results.
I’ve got nothing but deep respect for Aston and his team, and it speaks volumes that he’s now also handling my daughter’s property, which is already under offer!
If you’re looking for an estate agent who truly delivers, look no further. Highly, highly recommended!
⭐️⭐️⭐️⭐️⭐️
Paul · 15 April 2026
Agent replied · 16 April 2026
Thank you so much for such an incredible review! We’re absolutely thrilled to hear about your experience.
Aston will be delighted to know that his approach, strategy, and dedication made such a meaningful impact, especially achieving a result above expectations before your property even reached the market. Helping you secure your dream home for retirement is exactly the kind of outcome we strive for, and we couldn’t be happier for you.
Your kind words about our professionalism, communication, and commitment truly mean a lot to the entire team. It’s also a huge compliment that you’ve trusted us with your daughter’s property as well, we’re excited to be part of that journey too.
Wishing you all the very best in your new home, and thank you again for your recommendation and support!
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I had a great experience with this agency. The whole process was smooth and stress-free, and the team was always helpful, professional, and quick to respond.
A special thanks to Jacob, who was always very responsive and helpful. Whenever there was any issue in the property, he made sure it was resolved as quickly as possible, which I really appreciated.
They guided me properly at every step and made everything very easy to understand. I really appreciate their honesty and support throughout my tenancy.
I would definitely recommend them to anyone looking to rent a property. In the future, I would be happy to work with them again.
Thank you for such a positive experience!
Karandeep · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We’re delighted to hear that you had such a smooth and stress-free experience with us.
It’s especially great to know that Jacob made such a positive impact, we’ll be sure to pass on your kind words to him. Providing prompt support and resolving issues quickly is something we take great pride in, so it’s fantastic to hear that reflected in your experience.
We truly appreciate your trust in us and your recommendation. It was a pleasure supporting you throughout your tenancy, and we’d be more than happy to work with you again in the future.
Thank you once again for your kind feedback!
★★★★★ 5/5
GoogleMy sisters and I chose McCartney’s to sell our family home in Chelmsford which hadn’t been on the market for 63 years. Aston understood how we wanted the property marketed and helped us through the process from start to finish.
We would highly recommend McCartney’s and especially Aston and all his team at Chelmsford.
Alison · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review.
We are truly honoured that you and your sisters chose McCartney’s to handle the sale of your family home, especially given its long history. We understand how significant that decision must have been, and we’re so pleased that Aston was able to support you in presenting the property just as you wished.
It’s wonderful to hear that you felt guided and supported throughout the entire process. Your kind recommendation means a great deal to Aston and the whole Chelmsford team.
Wishing you all the very best for the future, and thank you again for placing your trust in us.
Warm regards,
McCartney’s Chelmsford Team
★★★★★ 5/5
GoogleAston and the team deserve more than 5 stars as we experienced excellent service,advice, courteousness, understanding , thoughtfulness and much ,much more . Would certainly recommend them . Julie and Peter
Peter · 9 April 2026
Agent replied · 16 April 2026
Dear Julie and Peter,
Thank you so much for your incredibly kind words. It truly means a lot to Aston and the entire team to hear that you had such a positive experience with us.
We’re delighted that you felt well supported and valued throughout, and your recognition of the team’s service, care, and attention is greatly appreciated. Your recommendation is the highest compliment we could receive.
We look forward to welcoming you again in the future.
Warm regards,
McCartney Sales & Lettings
★★★★★ 5/5
GoogleJamie was very punctual, polite and informative. He gave us realistic advice of expectations to achieve the price we wanted on our house. They handled it from start to finish, kept us informed right through until the sale was complete. Would highly recommend them.
Jacky · 15 November 2025
Agent replied · 14 January 2026
Thank you so much for the 5⭐ review! We’re delighted to hear Jamie was punctual, polite and informative, and that his realistic guidance helped you achieve the price you wanted. It’s great to know you felt supported from start to finish and … More
★★★★★ 5/5
GoogleJamie was very helpful in arranging all my visits to various properties throughout Chelsmsford. Our visits were well managed and Jamie was always on time. He communicated efficiently between myself and the vendor and his recomendations to …
Marie-Christine · 16 December 2025
Agent replied · 14 January 2026
Thank you very much for taking the time to leave such a positive 5-star review. We’re delighted to hear that Jamie was so helpful in arranging and managing your property visits in Chelmsford. Being punctual, well organised, and maintaining … More
★★★★★ 5/5
GoogleI cannot recommend Aston and the entire team at McCartney Estate Agents highly enough! From the very first meeting, Aston’s professionalism, honesty, and enthusiasm stood out from the crowd. Not only did they sell my house for more than any …
Bob · 16 November 2025
Agent replied · 14 January 2026
Thank you so much for your wonderful review! We’re absolutely delighted to hear about your positive experience with Aston and the whole McCartney team. It’s fantastic to know that not only did we achieve a great result with the sale of your … More
★★★★★ 5/5
GoogleUsed Aston and his team for our sale and purchase and we could not of wished for a smoother transaction. From start to finish, from
Photos to marketing the whole process was explained step by step and managed thoroughly. We would both recommend Aston highly to all our friends and family, and was a lot more helpful, informed and professional than other competitors.
Ben · 17 January 2025
Agent replied · 22 January 2025
We’re thrilled to hear that you had such a positive experience with Aston and our team during your sale and purchase. Providing a smooth and stress-free transaction is always our top priority, so it’s fantastic to know we met your expectations from start to finish.
Your recommendation to friends and family means the world to us, and we’re delighted to have been able to support you with professionalism and care throughout the process. Thank you again for choosing us, and we wish you all the best in your new home!
Warm regards,
★★★★★ 5/5
GoogleWell deserved review. I have not sold or purchased a property through this company, however after 2 days visiting Chelmsford and meeting with various Estate Agents, by a long way this company McCartney was the most professional and the only ones that wanted to help me, listed to me and give me sound solid advice. I will be selling various properties on the area and will only consider this company, some other brands I question how and why they are still in business. Ashton, James and Gloria were fantastic.
Kimmy · 12 February 2024
Agent replied · 11 June 2024
Thank you so much for your review and kind words. We are always delighted to receive 5 star reviews. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleAston is an absolute ***SUPERSTAR*** an asset to the company. I had a dreadful 3 month experience with another local estate agent that was an absolute shambles. I walked in to McCartney as I was local, and was dealt with by Shaun and Aston, and they assured me they could sell my property with no messing around. Less than 6 weeks later we have exchanged and completed and the whole experience was a dream. Aston managed the transaction superbly and I could not be happier. I will be sure to recommend all of my friends and family to this absolute true to his word gentleman. Knowledge is superior to other “professionals” no nonsense, highly recommended a true treasure. Thankyou for everything. McCartney Estate Agents, the only estate agent that get the job done.
Gavin · 12 December 2023
Agent replied · 11 June 2024
Dear Gavin,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleI honestly don’t have enough good words about this company. I viewed a property on the 28th August for rent, 5th September I got they keys!
Honestly Jacob and the team have been so cooperative from the get go. Very kind and very understanding!
If you are self employed this is one of the companies who will accept you. Forget any other company
Junaid · 7 September 2025
★★★★★ 1/5
GoogleFailed to show up for viewing today at a flat in Cornflower Close Springfield today. The agents representative was there to show someone else a rental coincidentally in the same block, but was also late for that viewing!! I wrongly assumed that he was showing the flat for sale and was unwilling to help resolve my problem. Appalling customer service. When I called the office there was no apology - just a sarcastic response telling me that they don’t turn up to appointments without telephone confirmation of the appointment on the day and claimed that they had tried to call me that morning. THERE WAS NO MESSAGE LEFT ON MY ANSWER MACHINE AS CLAIMED.
Karen · 11 August 2025
Agent replied · 10 September 2025
Thank you for your feedback, although we must respectfully correct the record.
We are a busy, well-established agency, and to ensure we operate efficiently and respectfully of everyone’s time, including our clients, team, and vendors, we require confirmation for all viewings. This is clearly communicated, and as part of our standard procedure, we both call and text ahead of appointments. In your case, we called you twice, once at 10:36 AM, and again at 2:39 PM, leaving a 26-second voicemail requesting confirmation of your 3:00 PM appointment. No response was received.
You then called our office at 3:26 PM, 26 minutes after your appointment time, to say you were attending. Unfortunately, by that point, the appointment had lapsed due to lack of confirmation.
While we were not obligated to rearrange, we did offer to divert a member of staff who was minutes away to still accommodate you that same day. You declined, stating you were leaving for holiday the next day. We also offered further alternative dates, which were again declined.
To clarify another point: yes, one of our agents was on-site at Cornflower Close showing a rental property, not the sale property you were booked to view. They were not assigned to your viewing and had no context to assist you, another reason why appointment confirmations are essential.
We don’t turn up to unconfirmed appointments. That’s not "appalling customer service", that’s called being professional with our time and our clients’ properties.
We wish you all the best with your property search.
Kind regards,
★★★★★ 5/5
GoogleWe had a fantastic experience with McCartney Letting and Estate Agents when we first arrived in Chelmsford. Unlike many other agencies, McCartney truly took the time to understand our needs and provided personalized service that made a real difference. They were incredibly responsive to all our inquiries and showed great flexibility throughout the process, something we found lacking with other agents who tend to rigidly follow procedures without considering the individual situation. Thanks to their support, we found the right property quickly and smoothly. Highly recommended!
Perry · 13 May 2025
Agent replied · 10 September 2025
Thank you so much for your kind and detailed review!
We’re thrilled to hear that your experience with McCartney Lettings and Estate Agents stood out, especially during such an important time as your arrival in Chelmsford. Taking the time to understand each client’s unique needs is something we truly pride ourselves on, so it’s wonderful to know that made a real difference for you.
We’re also pleased that our flexibility and responsiveness helped you find the right property quickly and smoothly. That’s exactly the kind of service we strive to deliver every day.
Wishing you all the best in your new home, and if you ever need anything in the future, we’ll be here to help.
Kind regards,
The McCartney Estate Agents Team
★★★★★ 5/5
GoogleIf your looking to sell your house I cannot recommend Mcartneys enough, particularly Matt. He has sold two houses for me over the past two years. I originally ignored all the bad stuff I’ve heard and put my first house up for sale with purple bricks (just to save a little bit of money) only to be sold false promises along side a massive lack of communication which was incredibly infuriation. After a while I just bit the bullet and got a proper estate agent in, Mcartneys. Matt arrived for our evaluation and instantly made me feel at ease with his professionalism and confidence. We instructed him and he sold the house pretty quickly with brilliant communication throughout and a real personal service. He gave myself and our buyer his personal mobile number so he could sort out any questions out of hours in his personal time which was above and beyond. A year later he sold another house for me and the same storey, a very painless and smooth sale. The office team were great too and very friendly whenever I spoke to them on the phone. A massive thank you to Matt and the team and will definitely be using you again!
Joseph · 12 June 2022
Agent replied · 11 June 2024
Hi Joseph
Many thanks for your review and delighted to hear you have been happy with the service provided. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 1/5
Google***WITHOUT PREJUDICE***
I don’t usually go out of my way to leave a negative review for any company, but my experience here has been nothing but negative.
Having taken photos of my property, It was eventually added to their website and all the relevant marketing sites, such as Rightmove and Zoopla. This took 7-10 days longer than promised.
Within a couple of hours of going live I was called to say that there was a potential viewer. I tried to arrange this for the weekend but was told that’s not possible as the agent doesn’t show clients around over weekends as they like to finish early on a Saturday and close on a Sunday.
I requested the name of the interested party and was given a name they couldn’t pronounce and refused to provide a surname for me to note down. I’ve since been told this isn’t a standard practice. I had to call back the next day as nothing was confirmed. This time, they said nobody had ever called about the property and that I must be mistaken. Bear in mind I had a voicemail from the previous day about the potential viewing.
After many calls trying to reach McCartney again, I was told their client was no longer interested due to how long things took (he/she suddenly existed again, but now was uninterested).
After several more weeks had passed, there was a carbon copy repeat of the above. They have a viewer, won’t show them around, I try and accommodate them by suggesting a time and day, then the client vanishes again. I should point out that I had to make all the calls relating to this viewing too, so even if this was genuine, it was not communicated to me at all.
Several more weeks pass, and we have a third viewing. This time we managed to arrange it successfully, although as it was a weekend the agent wouldn’t show them the property. So, I did this myself. The couple seemed genuinely interested. A few days later we had some feedback saying that they were interested but can’t offer the full asking price.
I asked the agent to contact the interested party and say that this was okay, and that I’d be happy to hear their offer. I’d be happy to reduce the price as they were a nice family. The agent once again, vanished and to this date I’ve heard nothing back.
It's worth mentioning why I feel we had so few viewings (excluding the terrible communication). The listings for my house didn’t include a floorplan, any room sizes, or the important fact that the sale was chain-free. The agent seemed utterly shocked that I requested these be added. After several calls, only a line of text was added to one listing that finally advised it was ‘chain free’. Everything else was ignored. I'm sure McCartney will say this was relating to the asking price, but they were due to come back and discuss this at week 2 - but again, this was ignored. I have since had two more valuations, both of which were higher.
After 5-6 weeks of no communication, countless ignored messages and no callbacks I decided to ask them to remove the house from the market as I’d since spoken with other agents who couldn’t believe how badly I was being treated by MacCartney.
Upon asking for the house to be removed, I was told that it’s not possible because I’d signed a contract, and as such, I wouldn’t be allowed to market it again with anyone else for some time.
To demonstrate just how badly things were handled, MacCartney had forgotten to have me sign a contact at all. They still refused to remove the property for a few days, before finally doing so. There was no communication at all from them over this time, nor since.
So, in summery
1) Very slow with NO communication, no return of calls or replies to emails.
2) Messed up two of three viewings.
3) Omitted important details about the property on web listings.
4) Failed to reply on offers.
5) Failed to revisit the pricing after two weeks.
6) Forgot to have me sign an agreement or obtain my ID.
7) Continued to market my property once permission had been revoked.
With a little communication things could have been much different, and amicable.
Sally · 20 August 2024
★★★★★ 5/5
GoogleWe sold our first home with McCartney’s, and we’d sell our next home with them. Arron and Matt were brilliant to work with, they were great communicators, kept the pressure on the full chain to ensure it moved forward efficiently, they took a lot of work of my plate by staying in constant communication with solicitors, buyers and other estate agents. I would highly recommend Arron and team.
Olivia · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleI had a great experience with McCartney Estate Agents. James was brilliant throughout the process. He responded quickly to all my queries and made everything feel smooth and stress-free. From the first enquiry to getting the keys, he was efficient, professional, and incredibly helpful. I was able to move into my new home much faster than I expected.
Katie · 13 June 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jacob at McCartney Sales and Lettings to find a rental property, and I couldn't be more impressed with the level of service I received. From the moment I walked into their office, I felt like valued client. Jacob's professionalism, attention to detail, and genuine care for my needs mad the entire process seamless and stress-free.
Thanks to Jacob's expertise and personalised approach, I was able to find the perfect rental property in record time. If you are looking for a smooth and strees-free rental experience, loon no further than Jacob and the team at McCartney. The truly set the standard for excellence in the lettings industry
S · 12 June 2024
★★★★★ 5/5
GoogleMatt and the team were brilliant at finding our new home. During our search we were kept regularly updated with new houses coming on the market and were booked in to view them very quickly. When we found the house we wanted, matt and the team kept in constant communication with us and the seller allowing a smooth and easy transition. Highly recommended and we will certainly use them in the future if we decide to sell! Massive thank you Matt and team!
Charlie · 12 June 2021
Agent replied · 11 June 2024
Hi Charlie,
Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney, Chelmsford, Essex
★★★★★ 5/5
GoogleWe recently bought a property through McCartney Sales. Matt, Shaun and the team have all been very efficient, supportive and helpful throughout the process. Their response times were excellent which really helped to make the process smoother for us. They even gave us flowers and a gift box when we moved in, such a thoughtful gesture from a brilliant agent! Would certainly recommend.
Amy · 12 June 2023
Agent replied · 11 June 2024
Thank you so much for your review and kind words. Hope you are settling in at your new home. Our team are always delighted to receive 5 star reviews. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleWe highly recommend the McCartney team. Matt was totally efficient. From start to finish he was on the ball acting on our behalf, making sure no one in the chain took their foot off of their peddle. He chased all solicitors and kept us informed at every stage. The level of communication, accessibility and helpfulness from Matt and the team was truly excellent.
Myra · 12 June 2023
Agent replied · 11 June 2024
Dear Myra,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jacob at McCartney Sales and Lettings to find a rental property, and I couldn't be more impressed with the level of service I received. From the moment I walked into their office, I felt like valued client. Jacob's professionalism, attention to detail, and genuine care for my needs mad the entire process seamless and stress-free.
Thanks to Jacob's expertise and personalised approach, I was able to find the perfect rental property in record time. If you are looking for a smooth and strees-free rental experience, loon no further than Jacob and the team at McCartney. The truly set the standard for excellence in the lettings industry
Shamima · 19 May 2024
★★★★★ 5/5
GoogleThe McCartney team have been invaluable to me in there service and assistance all the way through the process of selling a property. From initial meeting and throughout the process no question to small and no query a problem. Availability and replies always prompt and follow up on any queries timely. I would highly recommend them and they will be my first call when I need help with property again. Thank you Matt and ShaunPositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 12 June 2021
Agent replied · 11 June 2024
Dear Jonathan,
Our team are always delighted to hear clients feedback and 5 star reviews. Many thanks and kind regards from all at McCartney, Chelmsford, Essex
★★★★★ 5/5
GoogleI was a tenant via McCartney for two years, having been with another letting agency before that. McCartney are an extremely professional, fair and decent letting agent. They respond to things quickly and understand exactly what they are doing. If I let a property in the future they would be my number one choice, because they made the entire process painless at every single stage, and were always a delight to deal with. Thanks to the whole team at the Chelmsford letting branch.
Helen · 6 January 2025
Agent replied · 22 January 2025
"Thank you so much for your wonderful review and kind words! We're delighted to hear that your experience as a tenant with McCartney was such a positive one. Providing a professional and seamless service is always our goal, and it’s fantastic to know we met your expectations at every stage. We truly appreciate your trust in us and would be thrilled to assist you again in the future, whether as a tenant or a landlord. Wishing you all the best, and thank you for choosing McCartney!"
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