Trusted Agent profile · Chelmsford

McCartney Estate Agents Chelmsford reviews

★★★★★ Excellent

159 reviews across 4 platforms

74 Moulsham Street, Chelmsford, CM2 0JA

McCartney Estate Agents's office in Chelmsford, at 74 Moulsham Street, is rated 4.5 out of 5 across 159 reviews on four platforms, including 139 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

139

Reviews on Google

This office

Facebook logo

3.8 / 5

16

Reviews on Facebook

This office

Yell logo

3.7 / 5

3

Reviews on Yell

This office

Trustpilot logo

1

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for McCartney Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

Fantastic service from start to finish, as a tenant they made me feel well cared for. Would like to pay a particular thank you to Lisa who was amazing in keeping me reassured throughout the whole moving in process and was a delight throughout.

Paul · 12 June 2022

Agent replied · 11 June 2024

Dear Paul, Thank you so much for your 5 star review, it is truly appreciated by the team McCartney Sales & Lettings

5/5

Google

Couldn't recommend this estate agent more. They went above and beyond to ensure we got a good price on a property we purchased though them and were efficient and supportive throughout the journey. Jamie in particular was consistently thorough, efficient and pleasant to work with.

Remy · 27 March 2025

Agent replied · 28 April 2025

"Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us. It was our pleasure to support you throughout your property purchase, and we're especially glad that Jamie made such a great impression. Wishing you all the best in your new home, and if you ever need anything in the future, we'd be delighted to help!"

5/5

Google

I highly recommend McCartney team. I have been able to arrange a date for viewing the flat in a short time. Jacob was helpful and informative duration the application process.

Nadia · 16 August 2023

Agent replied · 11 June 2024

Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

5/5

Google

Matt and Shaun we want to Thank you for all of your time and effort in helping get us into our new home. You made this whole process much easier than it could have been. Thanks againPositiveResponsiveness, Quality, Professionalism, Value

Deep · 12 June 2022

Agent replied · 11 June 2024

Thank you for your kind words and review. We are pleased to have been of assistance. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

5/5

Google

We have just completed on our house. Matt was a great help to us, always checking in and keeping us updated throughout. Not only that, he is a very nice man too. Recommend his services if you are looking for your next house!PositiveResponsiveness, Quality, Professionalism

Joe · 12 June 2021

Agent replied · 11 June 2024

Hi Joe, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future.Kind regards from all at McCartney, Chelmsford, Essex

5/5

Google

McCartney was our agent for an apartment that we rented and we had been with McCartney from 2021 to 2024 and we never had any issues in reaching out to them for any maintenance issues. Adrian, Jacob, Lisa are so very much friendly to work with for any queries and issues. Overall the experience with McCartney was good for all the 3 years.

Ramesh · 10 April 2024

Agent replied · 9 June 2024

Hi Ramesh, Thank you for your kind words and review. We are pleased to have been of assistance. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

5/5

Google

I had a great experience renting with McCartney. The process was a lot easier and less stressful than the last company I used. Jacob was very helpful in finding a solution when my guarantor wasn’t able to travel to the office.

Emily · 4 June 2024

5/5

Google

Agents on a property recently purchased. Matt Robarts was a pleasure to deal with and was instrumental in getting the deal done. Great team.

Mark · 12 June 2023

Agent replied · 11 June 2024

Thank you for your kind words and review. We are pleased to have been of assistance. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

1/5

Yell

Rat Flat. No help from Mc Cartney - AVOID

Terrible company. I had loads of large rats in the flat I rented, all in the walls and the kitchen, and the agency did nothing but drag their heels. They ignored the advice of several pest control men who I had to ask they hire. Even the pest control men told me how terrible Mc Cartney were being about the issue, and that they were refusing to do as they suggested. They were slow to reply to my messages, I constantly had to send reminders, and their replies were often rude telling me basically to 'deal with it'. I eventually had to move out after only a few months of living there, they kicked me out permanently so they could fix the issue. However, I know this was not the case as they rented it out straight after I left to other people. I lost all the money I had paid in fees to the agency and they refused to reimburse these. Avoid if you want somewhere decent to live with an agency that actually cares about health and safety.

ScarletPan46-1 · 28 October 2018

5/5

Google

Thanks to Matt for helping me buy a house! Great friendly and knowledgeable service. Matt was constantly in touch which helped process run as smoothly as possible. Highly recommend Matt and McCartney’s.PositiveProfessionalism

Andrea · 27 August 2022

Agent replied · 11 June 2024

Dear Andrea, Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

5/5

Facebook

Stella Robinson is wonderful! She helped me get my first profit. She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $12,500 for me in a week. I highly recommend her to anyone who’s planning on joining the cryptocurrency market. Contact her Email: stellarobinsonfxtrading6@gmail.com Or WhatsApp: +1(951)703-7360

Akani · 16 March 2023

5/5

Google

Had a great experience with McCartney. Sold my house for the price I wanted very quickly. Professional, friendly and would highly recommend. Thank you to Matt for all his support. Great job.

Paschal · 12 June 2022

Agent replied · 11 June 2024

Hi Paschal, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

5/5

Google

Great service by Jamie on selling my mums flat.

Vanessa · 15 December 2025

Agent replied · 14 January 2026

Thank you so much for your kind review! We're delighted to hear that Jamie was able to provide great service while selling your mum's flat. We truly appreciate you taking the time to share your experience and are grateful for the opportunity to help. If you ever need anything in the future, we're always here to assist.

5/5

Google

Great service, all very easy and efficient from the beginning! Staff are very friendly and always willing to help. I am very happy with my new home 😊 …

Hannah · 26 March 2026

5/5

Google

Massive thank you to all the team. From start to finish the service provided to me and has been excellent. You made the whole moving process easy and have found all the team to be friendly and professional. I am a very happy tenant

Barish · 13 June 2019

Agent replied · 11 June 2024

Hi Barish, Many thanks for your review and delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney, Chelmsford, Essex

5/5

Google

I usually don't write reviews but after a long tiring search for a place I came across McCartney Estate Agents and I can confirm that I am really happy about their service. From the appointment for viewing till the signing they have been very helpful and cordial. I am specially grateful to Mr Jacob for his hospitality and supports.

Tanzil · 14 December 2023

Agent replied · 11 June 2024

Hi Tanzil, Many thanks for your review and are delighted to hear you have been happy with the service provided. Good luck in your new home. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

5/5

Google

Bought our house through them. Matt and his team were extremely helpful and kept us informed throughout the process. Very happy with them, keep up the good work

David · 12 June 2022

Agent replied · 11 June 2024

Hi David, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and look forward to working with you again in the future. Kind regards from all at McCartney Sales & Lettings, Chelmsford, Essex

1/5

Google

Well after 33 years in my house I decided to go with this agent as they were a family concern. What a, disaster salesman turned up no mask. The house went on with spelling and grammar mistakes of which I had to point out and the photos were so dark it made it impossible to see. 4 viewings but not one call from the agents with feedback without me chasing and no response to my emails. The lack of marketing and communication leaves a lot to be desired. I have now gone to an agent who has, more marketing and customer servicing experience. If you want to sell quickly avoid like the plagueNegativeResponsiveness, Professionalism

Sue · 12 June 2021

Agent replied · 11 June 2024

Dear Sue, We are naturally disappointed at your review you have provided. We always wish to provide the very best service to clients and note your comments. We wish you all the best for the future.

5/5

Google

Great experience with this letting agency. They were responsive, professional, and made the whole rental process smooth and stress-free. Highly recommend!

Teena · 9 April 2026

5/5

Facebook

All thanks to Mrs Stella Robinson Fx for the wonderful trading and profit increase she has done for me, she help me made a lot of profit in binary and crypto investment with her perfect and expert strategies.. Don't miss out to contact her on Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +19517037360

Young · 17 March 2023

5/5

Google

A massive thank-you to both Aston and Jamie for all their helpful advice and assistance in selling our property and making it a pain free journey !! Would definitely recommend them :-)

Rob · 15 January 2025

Agent replied · 22 January 2025

Thank you so much for your kind words and glowing review! We're thrilled to hear that Aston and Jamie were able to make your property sale a smooth and hassle-free experience. Your recommendation means the world to us, and we're so grateful for the opportunity to assist you. Wishing you all the best in your next chapter!"

5/5

Google

We are thrilled with the service provided by Aston and Jamie at McCartney. From the initial consultation to the final sale, they demonstrated professionalism, dedication, and an in-depth understanding of the real estate market. Thank you for making this experience smooth and stress-free!

Melania · 27 July 2024

Agent replied · 26 August 2024

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Aston, Jamie, and the rest of our team. It's fantastic to know that our professionalism and dedication helped make your sale smooth and stress-free. We truly appreciate your kind words and trust in us. If you ever need assistance in the future, we're here to help! Best regards, The McCartney Team

5/5

Google

The whole team, especially Nick and Lisa, were excellent at keeping us updated and getting back to us to answer queries quickly. A professional and friendly service. Highly recommend.PositiveResponsiveness

Maureen · 12 June 2021

Agent replied · 11 June 2024

Dear Maureen, Thank you for your kind words and review. We are pleased to have been of assistance. Kind regards from all at McCartney, Chelmsford, Essex

1/5

Google

As a property developer, I deal with a fair few agents, and this has got to be one of the worst I’ve dealt with. I would caution anybody who is considering selling their home through McCartney. In this instance I was considering buying one of their listed properties, but their communication was poor, they didn’t get back to me when they promised they would. After telling me I was the highest offer and they wouldn’t be doing any further viewings, they allowed another buyer to progress a sale at a lower price before I had a chance to know what was going on. When they finally processed my offer properly, the vendor didn’t want to run with my offer for fear of losing the sale already running. I would never sell one of my properties through this agent as they can’t even get the best price from a cash buyer biting their hand off. Add to this the uninterested silent agent during the viewing who had no information and no interest in selling the property. Anyone looking to sell a house remember it’s not the agent with the lowest commission that is the cheapest, it’s the one who gets you the highest price. Clearly this is company that is purely looking to secure their commission as quickly as possible rather than develop leads with highest offers. Update - I am not surprised that McCartney replied to this review with misleading statements rather than unreserved apology. They miss out the part about telling me my offer was accepted and the negotiations which I was waiting on responses for, or the part they assured me no further viewing took place. In that time they introduced a new buyer at a lower price, so they’ve got a cheek claiming that the sale to the new buyers was already advanced. The fact remains they dropped a serious high bidder to run with a lower offer for whatever reason. So my warning to sellers remains valid.

O · 12 June 2020

Agent replied · 11 June 2024

Dear OB We are disappointed to note the content of your review. However, we to wish to respond with accurate information to demonstrate that your review is unsupported and misleading. You will recall sometime after your viewing of the property you wished to make an offer and were advised that an offer had been accepted by the owner and the sale was at an advanced stage. It was agreed that as required we would approach the owners regarding your interest, you may also recall you decided to independently source the owner’s information and approach them directly. Following this the owner took the decision to continue with the existing sale currently in progress. This agency is dedicated to achieving the very best price for our clients and having been established for over 27 years, believe this is testament of our commitment to clients and providing a professional service. Whilst we appreciate you are frustrated; this agency has a duty and obligation to act on the owner’s instructions. In this instance the owner took the decision not to proceed with your offer.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read McCartney Estate Agents's Google reviews

Questions about McCartney Estate Agents Chelmsford

Has McCartney Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: McCartney Estate Agents, Chelmsford won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.