Trusted Agent profile
★★★★★
211 reviews across 1 platform
2-3, Duke Street, Chelmsford CM1 1HL
Leaders Lettings's Chelmsford office at 2-3 is rated 4.7 out of 5 across 211 reviews on 1 platform, including 211 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleFrom our first point of contact with Harry and viewing our new home with Isabella we knew we were in good hands. Very helpful, all through the process and so pleasant to deal with. Highly recommend.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleLibby was extremely helpful! Very professional service, would highly recommend.
Dear Becca Gibson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAbsolutely appalling customer service. Moved into a flat with blood stains everywhere disgraceful property management on top of this, have electrical sockets out of the walls everywhere and they are saying it’s not a legal requirement. DO NOT do an online viewing with these people. They moved me into a rented property where someone was stabbed and I am a pregnant woman with A high risk pregnancy now stuck in a year tenancy with these awful people who won’t even put things right. On top of that their attitude stinks. Stay well away.
Dear Zoya, As discussed over the telephone. We are very concerned by your post, and needless to say I am looking in to this with immediate effect. As explained over the telephone, we do not manage this property, however I will ensure that we work together to bring this episode to a positive conclusion for you. I will be back in touch very shortly. Thank you, Chris
5/5
GoogleI recently used Leaders to find a new tenant for my property. The service was second to none. The service was professional and highly efficient. They marketed my property efficiently and secured a number of potential tenants for me quickly. They kept me informed throughout the whole process and gave me professional advice in order to help me make informed decisions. They were in regular contact with me and always at the end of a phone or email when I had a query. They arranged all of the legal requirements needed before my tenants could move in and went over and above the call of duty to help me with a problematic contractor who I had independently used. I was particularly impressed with George in lettings. All of my dealings with him were professional, helpful and highly efficient. Leaders are also priced very competitive compared to their competitors. I would highly recommend Leaders to anyone needing a letting or estate agent and will definitely be using them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Dear Nadine Duncombe, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Leaders team. Could not have asked for more. Chris and his team delivered a first class service.
Dear Nigel Stroud Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThere were wonderful and great help make things easier and less stressful, specially libby connolly and mica Bailey, lovely ladies.
Dear Putu Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have been amazing and brilliant. Helped me to secure an accommodation which I’m happy with. Always there to answer any queries, very helpful especially Libby and George. Amazing team
Dear Sandra, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders are prepared to go the extra mile and to answer all questions promptly. George was our main contact and his communications were exemplary. Many thanks to Leaders, Chelmsford office.
Dear Patricia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI will like to thank Leaders for their services especially Tobias Wynne- Golledge. Weldone!
Dear Temitope Balogun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Gavin Pryke
5/5
GoogleI recently moved into my first rental property and the whole team at the Chelmsford Branch were incredibly helpful throughout the whole process. The service from Lyndsey, Emily and Mica was outstanding and I couldn't have asked for more. I would highly recommend.
Hi Katherine, we are so happy to read such a great review about Leaders Chelmsford and are delighted to read of the level of support and assistance that Lyndsey, Emily and Mica have been able to provide you throughout your dealings with them! We will ensure that your comments are passed onto the team as they will be thrilled to receive such great feedback. Thank you for your review along with your recommendation, it is greatly appreciated. Kind Regards, Leaders
5/5
GoogleToby (Tobias Wynne-Golledge) has been a godsend over the past year or two. I cannot thank him enough for sticking with the issues, for communicating effectively (and regularly) and for sorting everything out. His memory is amazing, given that he must have several other properties to manage. Gold stars for you Toby, and a very big thank you. You are an asset to leaders.
Dear Linden Rosam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleExtremely poor communication, constantly had to chase them to get a answer and was not kept in the loop at all. Dealt with many estate agents and none as unprofessional as the people who work here, no customer care whatsoever. Unless you like constantly calling them up (for no one to ever return your call) don’t bother with them and look elsewhere. Very disappointing experience.
Dear Ross L, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat service, I bothered them a lot during this process and they were very helpful!
Dear Christopher Gardiner We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleThe Team was very helpful throughout the whole letting process. I felt valued as a customer. I will recommend Leaders always to help you find your next home.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleIsabella was super helpful and professional - would definitely recommend! Thank you again.
5/5
GoogleMy first time renting i thought would be a stressful experience. However it was far from stressful. Just over a month ago I was looking at a property, I had George from leaders show me and my partner around. He was very knowledgeable about the property and also about the whole renting process. We showed a interest put in a offer and the rest was done by email . The way they operate was very convenient for me as im usually stuck at work so signing documents via email and docu sign i found very straight forward and easy. The main thing that lead me to write this review is whenever i had a question about either documents or the property. Leaders would answer the phone no longer than 2minutes everytime... and trust me i called plenty of times. Any queries that needed to be acted upon was done within the hour and then leaders (george) would call me back to keep me updated. Flawless efficient operations by Leaders i feel like i got lucky by picking their property And oh yeah many thanks for the box of goodies i recieved on collection of my keys And the booze 😂😂
Hello Omar Billal Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleMy girlfriend and I were looking for the one bedroom flat, and we've seen lovely listing which was posted by leaders. We made contact with them to arrange a viewing and get one more details about the listing, and what should have been a pleasant 10 minute conversation turned into a horrific chase of call backs back and forth which wasted more than 2 hours over the phone. All due to complete unprofessional approach of Tom and lack of clear communication as well as missing information which by the way, we still did not receive until now. Really disappointed in this letting agency, considering the previous positive reviews of others.
Dear Евгений Захарчук, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI needed to rent a new room in a houseshare and found a few options on the leaders website. I contacted Leaders and was responded to by George. Who I then met at the property in question. He fit my appointment around my availability as I had to go to work shortly after. Once I agreed to take on the room we got all the relevant documents sorted and then I moved in. Was a very smooth process and was very professional. I also like the fact when you have to go into branch they are following government Covid guidelines. Fantastic experience 👏PositiveResponsiveness, Professionalism
Hi Andrew Keen, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Chelmsford. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAs someone who lives abroad, it's really important to feel that the management of my property and tenants is in capable hands. Tobias Wynne-Golledge continues to help solve the various issues which arise, both large and small, and is always ready to provide advice when requested. His calm and professional manner over the phone likewise puts me at ease! Thanks 😊
Dear Monte School Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks Gavin
5/5
GoogleAmazing group of girls, especially Kat! All of them so lovely and helpful, they went above and beyond to help my boyfriend and I move in a really short space of time. Feel more like our friends than estate agents
Hi Lea, thanks for your praise and kind comments about our team.
5/5
GoogleLibby and the team in Chelmsford helped all through
Dear Taiwo Victor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe whole team at Leaders Chelmsford and especially Katherine were always professional and helpful from the very start right through the whole process. Couldn't ask for more from a letting agentPositiveResponsiveness, Quality, Professionalism, Value
Hello Mark Dewhirst Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Chelmsford
5/5
GoogleAbsolutely amazing service! Dan is so quick and detailed with any maintenance issues in which arise in my flat so they do not become an issue. I will be staying here for a long time!
Hi Samantha, thank you so much for this wonderful review. We are so pleased to read that Emily and the team at Chelmsford have been able to provide you such an exemplary level of service throughout your search for a property and dealings with them. We will ensure your comments are passed onto Emily and the team so they are aware of your thanks and I know they will be thrilled to read such great feedback. Kind Regards, Leaders
1/5
GoogleDon't respond to emails, don't follow things through, constantly have to chase and get nothing in return. I have been in my property for 9 months now and they still haven't resolved the issues with the house i expressed prior to moving in. They also from day 1 had letters from SSE chasing them for payment during the period nobody was living there which i must have forwarded on 10 times via post and email yet they still haven't paid and now I am getting debt recovery people sending letters to the house. When it is something they want from you they pester and demand instant action yet when it's the other way around they hide behind an email and simply ignore you're comments and do nothing with it. I have been chasing a docusign for over 2 months now to paint the wall in my pending baby's room and have been sent through the form with my name as Theodoris Mortis yet when i question it and say this isn't me i get sent a snapshot of the document SHOWING THAT NAME and told I am in the wrong and to read the document properly ! On top of all this i then get asked to write a 5 star review for them LOL behave. UTTER SHAMBLES.NegativeResponsiveness, Quality
Dear Mr/Ms Ayling, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Chelmsford office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Mandy Klopper, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Chelmsford office has 211 reviews across 1 platform: 211 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaders Lettings is rated 4.7 out of 5 across all 211 reviews, and 4.7 out of 5 on Google from 211 reviews, checked 9 October 2026.
Leaders Lettings, 2-3, Duke Street, Chelmsford CM1 1HL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.